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Beoordelingen van Comfort Suites

2.5 out of 5
Comfort Suites
705 Museum Rd, Conway, AR

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 463 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 283 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 127 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 78 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 49 van 1000 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

7,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Stacy

The room was very nice and freshly redone. The hotel is under renovation
1 nacht verbleven in maart 2024

6/10 – Redelijk

Ronald

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Front Desk Guy was great. No parking. A little dirty.
1 nacht verbleven in mei 2024
Reactie van AGM op 10 mei 2024
Thank you for your stay. Devon is one of our best Front Desk Agents

10/10 – Uitstekend

Marcia

1 nacht verbleven in april 2024
Reactie van AGM op 10 mei 2024
thank you

10/10 – Uitstekend

Vanessa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay and staff was great
Reactie van AGM op 20 apr 2024
Thank you for visiting the online survey. We thank you for staying with us here.

6/10 – Redelijk

Viola

Reisde met familie
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
It was an easy and cheap find for 2 queens and a pull out couch. The hotel is currently under construction. My only complaint would be that the walls are extremely THIN you could hear people talking in their rooms all the down the hallway. You can hear every little thing. I was on the top floor, #3.
1 nacht verbleven in april 2024
Reactie van AGM op 8 apr 2024
Thank you for your stay. I do hope we see you again.

8/10 – Goed

Shelly M

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always stay here when in town, Just little noisy since doing renovations
Reactie van AGM op 22 mrt 2024
Thank you for staying with us. I do apologize for the noise during renovations.

6/10 – Redelijk

Melissa

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van JH op 18 mrt 2024
Thank you

4/10 – Matig

Sharron

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
In the midst of remodeling. POOR choices on upgrades!
2 nachten verbleven in maart 2024
Reactie van JH op 18 mrt 2024
Thank you for staying

8/10 – Goed

Angelique

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The hotel says indoor pool. However, the pool closed until May. The only ice machine is on the first floor making it very inconvenient. But, I have to say that he staff was friendly and it was very clean for there being an entire floor under renovation. The renovated room we had was very nice and the bed seemed to be brand new.
1 nacht verbleven in maart 2024
Reactie van JH op 18 mrt 2024
Thank you for staying. We apologize for pool closed, it also is under renovations. And yes, bed is brand new.

6/10 – Redelijk

Mo

Reisde met familie
Positief: Personeel en service
It is being remodeled. There were several pieces of furniture and a lamp broken in the room. Cleanliness was lacking but seemed to be due to the construction going on.
2 nachten verbleven in maart 2024
Reactie van JH op 23 mrt 2024
Thank you for staying. We are currently under renovations, and should be completed by June 2024. We get deliveries couple times a week for the room furniture. All the lamps in the rooms are being replaced soon as they arrive. All furniture, flooring, lamps, window coverings, bathroom tubs, showers, sinks, counters, mirrors, etc. have all been replaced by all new. Once renovations are completed, the rooms will be 100% new, with no old furniture.

4/10 – Matig

Josh

Negatief: Personeel en service
2 nachten verbleven in maart 2024
Reactie van JH op 18 mrt 2024
Thank you for staying

10/10 – Uitstekend

Daniel

Positief: Netheid, staat van de accommodatie en faciliteiten
Super friendly staff. Clean and comfortable. Would stay again!
1 nacht verbleven in februari 2024
Reactie van AGM op 27 feb 2024
Thank you for staying.

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I would stay here again.
2 nachten verbleven in februari 2024
Reactie van AGM op 27 feb 2024
Thank you for staying.

4/10 – Matig

Britney

Negatief: Netheid, staat van de accommodatie en faciliteiten
This property was very dated, air conditioning struggled, bathroom was dirty, WiFi signal was awful.
2 nachten verbleven in februari 2024
Reactie van AGM op 19 feb 2024
Thank your for staying.

10/10 – Uitstekend

Casey

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
3rd floor is under construction
1 nacht verbleven in februari 2024
Reactie van AGM op 19 feb 2024
Thank you for staying.

4/10 – Matig

Lisa

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Many other options in Conway
This hotel is under construction so they could not honor my top floor room request. Could hear every step from neighbors upstairs. Fire alarms were not working when I arrived which I thought was dangerous. The room I had on the first floor was so outdated. Curtains and lampshades were falling apart due to dry rot. Exterior light shines directly in the window. Space seemed clean. Even though signs in the bathroom said they would only clean upon request, they cleaned my room after the first day. I would have liked to know someone would be entering my room while I was gone. Breakfast was your typical microwaved synthetic foods. Location is a little sketchy.
4 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Sammanthia

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Search Elsewhere
If you’re looking for a place to stay in Conway search elsewhere. This place is nothing like the pictures claim. Lobby was nice. The man who checked us in was super friendly. Claimed to have a nice city view. Yes, of the interstate which was loud all night long. Fire alarm beeping every few seconds, and the rooms are paper thin. We got to hear the person snoring next to us all night long. Towels were dirty, chair looked like it needed trashed. Pool is not open! They refuse to make it right at all. I’m serious when I say search elsewhere.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Alicia

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Good hotel great service
The hotel was under renovation but was very well kept and clean. We were disappointed to hear that the pool heater was out but happy with the size of the room for our family and the customer service.
1 nacht verbleven in februari 2024
Reactie van AGM op 9 feb 2024
Thank you

4/10 – Matig

Teresa

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was hot. Desk person came up but said there was really nothing she could do about it. Pool was cold and infested with spiders so couldn’t be used. Sunday morning breakfast person had breakfast closed down before stated ending time.
2 nachten verbleven in januari 2024
Reactie van AGM op 9 feb 2024
Thank you for taking the time to leave us a review. Your feedback is important to us. We are currently under renovations and once completed our pool will reopen.

10/10 – Uitstekend

Elvis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van AGM op 9 feb 2024
Thank you

4/10 – Matig

Alyssa

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
We were disappointed that we reserved this hotel because it was advertised online that they have a heated indoor pool, yet when we arrived we were told that the pool room was very cold and the water was like ice. We told the clerk that online it said it was heated and she replied that they have been trying to get Choice hotels and third party booking companies to remove the phrasing “heated pool” but have had no luck. We stayed because it was past the refund window, but ended up having to take our kids to a local urban air so they would have something fun to do (since we had hyped them up with swimming). We live in the same town as this hotel but just wanted something fun for the kids to do that felt like a mini-vacation. Pretty bummed with the overall experience.
1 nacht verbleven in januari 2024
Reactie van kh op 30 jan 2024
Thank you for your review. We apologize that your stay was not satisfactory. We hope after renovations you will give us another chance.

4/10 – Matig

Adriana

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The bathtub is dirty and very noise.
1 nacht verbleven in januari 2024
Reactie van kh op 30 jan 2024
Thank you for your review, it lets us know where we need to improve. We apologize for the bathtub being dirty.

2/10 – Ontzettend slecht

Megan

Reisde met partner, Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Not having another hotel to go to an everything do to this one being booked, an what we had planned financially we weren't able to just cancel an go to another one. We travled out of state to here so being tired influenced us to try it anyhow. We were there visiting family and than also to visit my grandparents at the cemetery. We didnt buy xmas this year because we saved for this trip the pool an the nearby movie theatre. Urban Air was plans for our children to make up for xmasThe whole reason we reserved the hotel is so our kids could swim indoor while there for the weekend. But upon our arrival was informed it was cold an no heater. Boys seemed likebthey couldbhandle the cold. Even tried to still swim. But after jumping in they immediately got out. They thought it would be cold but not that cold. They were bored. An that was sad. The lamp shades in the room were busted. The blanket at the top was ripped open so we spun it around. There were holes all in the bottom of the curtain. The alarm deal flashed. The water when you turn on flows brown at first. Breakfast gets crowded an there wasnt enough food put out for all pr it wasnt kept eye on very well when low. Ive never cancled hotels so didnt even know how to. But if i could have i would have. Spent as much money an should have just went to the Best Western in Loanoke or somewhere. In the end i did manage to get some sleep. But over all my family didnt have a pleasant stay. Maybe ill try the hotel again after repairs are
2 nachten verbleven in december 2023
Reactie van AGM op 16 jan 2024
We do thank you for your stay and we also apologize for not meeting up to your expectations. We are currently under renovations. Unfortunately we cannot do anything about the smoke alarm, we have asked the installers, and they have said the blinking lets us know that it's working. If no longer blinks then batteries need to be changed.

2/10 – Ontzettend slecht

Jessica

2 nachten verbleven in december 2023
Reactie van AGM op 9 feb 2024
Thank you

8/10 – Goed

Ashlee

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay
Most of the staff was pleasant and knowledgeable.. construction going on and the pool was out of order. Overall stay was nice
5 nachten verbleven in december 2023
Reactie van AGM op 9 feb 2024
Thank you

4/10 – Matig

Dawn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pool broke
Clean, friendly, comfy. The pool wasn’t working and were not told about it when checking in. Ended up leaving since that was one reason for staying
1 nacht verbleven in december 2023
Reactie van AGM op 9 feb 2024
Thank you for staying. We do apologize for pool not working. It will be up and running again once renovations are completed.

10/10 – Uitstekend

Belinda

3 nachten verbleven in december 2023
Reactie van AGM op 16 jan 2024
Thank you for your stay

6/10 – Redelijk

Aaron

Zakenreiziger
Positief: Netheid, comfort kamer
2 nachten verbleven in december 2023
Reactie van AGM op 16 jan 2024
Thank you for your stay

4/10 – Matig

Rudy

Reisde met partner
Negatief: Voorzieningen
Light on fire alarm strobed every 5 seconds sending out stream of light …couldn’t sleep! Sofa & chair need to be trashed cushions flat & appeared dirty. Carpet had large burn. Window treatments had holes. Carpet in Hallway in need of repair. Ladies at front desk not at all friendly! Young man who checked Us in very friendly & polite. Bed comfortable. Won’t be staying there on future trips
1 nacht verbleven in december 2023
Reactie van AGM op 16 jan 2024
We do apologize for your stay. We are currently under renovations and everything is being replaced.

10/10 – Uitstekend

Amber

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No issues
1 nacht verbleven in december 2023
Reactie van AGM op 16 jan 2024
Thank you for your stay

10/10 – Uitstekend

Beverly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente y buena ubicación
4 nachten verbleven in november 2023

10/10 – Uitstekend

Bryan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van JH op 4 dec 2023
Thank you

2/10 – Ontzettend slecht

Michael

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible loud room!!!
Room faced on I-40. The road noise was loud all night. Hard to sleep. There were many rooms available across the hall away from the highway. I have no idea why I was given a terrible room?
1 nacht verbleven in november 2023
Reactie van JH op 2 dec 2023
Thank for visiting the online survey. Your feedback is important to us. Unfortunately we can't move the interstate, with you on the interstate side, I'm guessing you booked a double queen suite, which our queen suites are on the highway side. The single Kings are on the opposite side. I do apologize that you did not get a good night sleep.

6/10 – Redelijk

Dana

Reisde met familie
Positief: Personeel en service, voorzieningen
Staff was very friendly. Was upset because when booking i asked if the indoor pool was open. And yes it was, but it was freezing. Not able to turn the heat on because causes condensation on windows and has caused the ceiling to collapse three times. They plan on making it an outdoor pool only. Breakfast was good. Room clean and comfortable.
3 nachten verbleven in november 2023
Reactie van JH op 30 nov 2023
We do apologize for the miscommunication on the pool. They are getting a new heater, and it will be put on soon as the new one arrives.

8/10 – Goed

Susan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
For the price point, it was actually nicer than I was expecting.
3 nachten verbleven in november 2023
Reactie van JH op 29 nov 2023
Thank you.

2/10 – Ontzettend slecht

Michelle

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Sick children in the employee only food prep area; bug bites after sleeping in the bed—itchy weekend. Left before reservation early to find a hotel without cleanliness issues.
3 nachten verbleven in november 2023
Reactie van JH op 29 nov 2023
I do apologize.

10/10 – Uitstekend

Rebecca

1 nacht verbleven in november 2023
Reactie van AGM op 16 jan 2024
Thank you for your stay

10/10 – Uitstekend

Brittany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van AGM op 16 jan 2024
Thank you for your stay

10/10 – Uitstekend

kaylin

2 nachten verbleven in november 2023
Reactie van AGM op 16 jan 2024
Thank you for staying

4/10 – Matig

Thai

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Aged hotel
1 nacht verbleven in november 2023
Reactie van JH op 22 nov 2023
Thank you.

10/10 – Uitstekend

Johnnisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van JH op 22 nov 2023
Thank you

10/10 – Uitstekend

Cedric

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van AGM op 20 nov 2023
Thank you for your stay. We hope to see you again

10/10 – Uitstekend

Christina

Zakenreiziger
The people who worked there was super nice and helpful. Great rooms for the price. And super clean
3 nachten verbleven in november 2023
Reactie van AGM op 13 nov 2023
Thank you for reviewing our online survey. We appreciate you staying with us, and we hope to see you again.

10/10 – Uitstekend

Belinda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van AGM op 13 nov 2023
Thank you for staying, we do appreciate and value each and everyone of our guest. We hope to see you again.

2/10 – Ontzettend slecht

Sam

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible
This has to be the worst hotel experience that I have ever had, and I have traveled extensively over the years for both business and pleasure. There was almost nothing positive to report. 1. It took several times to find key cards that would actually open the door. 2. When we got in the room, it must have been 85 degrees when the thermostat showed 68. The only way to control the temperature was to turn it off. 3. My wife started to take a shower and water sprayed all over the bathroom. The shower head was loose where it connected to the incoming water. I was able to tighten it up a little to help the situation. 4. This stay was during the World Series and I planned to watch the game which was on FOX broadcast network. That channel was not even available on their television. 5. The next morning I went down for coffee. There were two pots in the breakfast area. One of them was empty and the other was cold. The attendant was sitting in the adjoining room playing with her phone instead of keeping everything in order.
2 nachten verbleven in oktober 2023
Reactie van AGM op 5 nov 2023
Thank you for your feedback. Your feedback will be reviewed by higher management. I personally want to apologize for the experience you had. We will be looking into each one of the issues you reported. We want our guest to be happy once they leave, and if the guest aren't happy, then we work harder to make things right.

8/10 – Goed

Donna

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Room clean, linens fine. Furniture old , very outdated and it shows! Very poor lighting in room and food area!
1 nacht verbleven in november 2023
Reactie van AGM op 5 nov 2023
Thank you for your feedback. We hope to see you again.

10/10 – Uitstekend

Betty

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van AGM op 1 nov 2023
THANK YOU

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2023
Reactie van AGM op 1 nov 2023
We would like to thank you for visiting. We hope you enjoyed your stay. Hope to see you again soon.

8/10 – Goed

Aaron

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van AGM op 1 nov 2023
Thank you for visiting. We hope you enjoyed your stay. Hope to see you again soon.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
A good value
The room was clean but could have used some minor maintenance (cracked lamp shade on the desk, a few small holes in the blackout curtains). We were on the interstate side of the hotel, and the road noise was very noticeable at night. But that's not unexpected in this location. Overall, it was a good value for the price.
3 nachten verbleven in oktober 2023
Reactie van AGM op 23 okt 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.As a Choice Privileges member you are truly valued.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.