The hotel was wonderfully located in city center and was easy to find and navigate to and from. Parking was a challenge - although they have a parking area, it is up a very steep hill and requires calling from your cell phone to access the lot (this didn’t work for me as my US phone wouldn’t make calls, so they did provide a remote for me to use). It was unpleasant getting luggage to and from the car but we do understand how parking can be challenging in a large city so it was nice to at least have a secure place to park! The staff was friendly but seemed fairly businesslike and not very warm or overly helpful when we requested simple things, for example - when we asked for ice they said no, sorry, and then directed us to the restaurant across the way who gave us a glass with 5 or 6 ice cubes in it. There was also no hair dryer and not many outlets in the room, and the fan was bolted to a table on the opposite side of the room, far away from where you would get any relief from it. Overall the room was clean and comfortable, and the location was great so we would stay again but be prepared to not have access to easy amenities.