Een bureau, een strijkplank/strijkijzer, babybedden, extra bedden
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Beoordelingen van Quality Inn University Area

2.5 out of 5
Quality Inn University Area
188 Clinton Ave, Cortland, NY

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 103 van 668 beoordelingen" "
Gastenscore: 8 - Goed. 240 van 668 beoordelingen" "
Gastenscore: 6 - Redelijk. 144 van 668 beoordelingen" "
Gastenscore: 4 - Matig. 118 van 668 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 63 van 668 beoordelingen" "

6,8/10

Netheid

8,0/10

Personeel en service

5,8/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

5,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Joseph

Negatief: Staat van de accommodatie en faciliteiten
Smelled like urin. At first I thought it was animal but then realized that the toilet didn’t flush and it was human
2 nachten verbleven in mei 2024
Reactie van Patti op 22 mei 2024
Thank you for completing a brief survey about your stay. We are sorry you didn't enjoy your stay. We hope you will will try us again on your next stay in Cortland.

10/10 – Uitstekend

danielle

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
No thanks
2 nachten verbleven in mei 2024
Reactie van Patti op 22 mei 2024
Thank you for your review. We hope to see you on your next trip to Cortland.

4/10 – Matig

Michel

Reisde met familie
Tapisseries qui décolle moisissure salle de bains serviette avec trous
1 nacht verbleven in mei 2024
Reactie van Patti op 15 mei 2024
Thank you for taking your time to give us an honest review. We are working hard with our team to make improvements.

2/10 – Ontzettend slecht

James

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When we got into the room it was dirty stains on both bed sheets and the was someone else's towel on the back of the door. also, the toilet was clogged so we never got to use toilet after the first try. there were holes in the wall ripped wallpaper with masking tape over what was small holes in the wall. stains on the carpet and ac unit needed to be wiped down. lastly one of the beds was lopsided and you would almost roll off the bed when you slept which wasn't long. went down next day to check out and the manager apologized and offered to take care of me next time we weren't that hotel, but I stated I would never come back to that place again especially because it was still $150
1 nacht verbleven in april 2024
Reactie van Patti op 24 apr 2024
Thank you for taking the time to complete a brief survey about your stay. We apologize that you did not enjoy your stay due to issues in your room. We are working hard with our team to make improvements in housekeeping and maintenance. We will be getting a renovation in the near future and hope that you will give us another chance on a future trip to Cortland.

8/10 – Goed

debora

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
There was much dis-repair. Curtains were ripped, carpet on stairs worn through with large holes. Surprised that there was no mattress protector on the bed. Staff was very friendly.
4 nachten verbleven in april 2024
Reactie van Patti op 24 apr 2024
Thank you for completing a brief survey concerning your stay. We are currently waiting for a remodel of our hotel in the very near future. We hope that you will give us another try on your future visit to the Cortland area.

6/10 – Redelijk

Ryan

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Patti op 24 apr 2024
Thank you for staying with us in Cortland NY. We hope to see you again on your next visit to Cortland.

4/10 – Matig

April, midway

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was conveniently located off I-81 and had a few surrounding good restaurants. However, the hotel itself was rundown badly. Bathroom ceiling was moldy and stained. Wallpaper peeling in bathroom and room. Bed was comfortable but not sure about what’s going on under that mattress cover. The staff was kinda busy amongst themselves and none of the doors locked that were supposed to be locked. Also parking lot was in bad shape. Just overall regret this choice. Oh and my keys kept deactivating and had to search for staff each time to reactivate but apparently it was due to my phone being near the keys. Probably would not stay again.
2 nachten verbleven in april 2024
Reactie van Patti op 24 apr 2024
We are sorry that you had issues during your stay with us. We are working hard with our maintenance staff and housekeeping staff everyday to make improvements. We will be getting a remodel in the very near future.

8/10 – Goed

Bruno, Gatineau

Positief: Personeel en service
.
1 nacht verbleven in april 2024
Reactie van Patti op 24 apr 2024
Thank You for staying with us we hope to see you again on your next trip to Cortland.

10/10 – Uitstekend

william

2 nachten verbleven in april 2024
Reactie van Patti op 15 mei 2024
Thank You. We hope to see you in the near future.

6/10 – Redelijk

Fred

Positief: Personeel en service
Nicer inside than out. Good for a 1 night stay. But not for more
1 nacht verbleven in april 2024
Reactie van Patti op 24 apr 2024
Thank You for your review of our hotel. We are sorry that you did not enjoy your stay. We are currently scheduled to start remodeling in the very near future.

8/10 – Goed

monica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We forgot a special stuffed animal at the hotel and after we contacted the great front desk staff we were able to pick the animal up 1 week later! Great customer service! Thank you!
1 nacht verbleven in maart 2024
Reactie van Patti op 28 mrt 2024
We are so happy that your stuffy found it's way home. He\she was the hit of the front desk staff keeping us all company. We hope to see you on your next trip to Cortland.

4/10 – Matig

Brenda

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Choice Hotel Brand should look at this property, it needs a real update. Bathroom outdated, wallpaper coming off, walls damaged, furniture shabby. Breakfast was lacking, not even a muffin or danish for those of us who want minimal. I had stayed at Sleep Inn & Suites in Winchester VA. Smithfield NC, and Stoney Creek Va on this trip, all were updated and great at a much lesser cost than this hotel.
1 nacht verbleven in maart 2024
Reactie van patti op 28 mrt 2024
We are so sorry that you did not enjoy your stay with us and didn't enjoy your breakfast in the morning. We are currently working with our entire team to make improvements to our rooms and to improve our breakfast.

10/10 – Uitstekend

AliceAnn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was great
1 nacht verbleven in januari 2024
Reactie van Patti op 28 mrt 2024
We hope to see you on your next trip to Cortland.

10/10 – Uitstekend

Brandy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Patti op 28 mrt 2024
Thank You for taking your time to complete a survey. We look forward to seeing you again.

10/10 – Uitstekend

Jill

Reisde met partner
Positief: Netheid, personeel en service
Shower handle was broken and hard to adjust the temperature/
1 nacht verbleven in februari 2024
Reactie van Patti op 28 mrt 2024
We hope to see you again on your next trip.

8/10 – Goed

Jessica

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van patti op 28 mrt 2024
We look forward to seeing you on your next trip to Cortland.

4/10 – Matig

Kristin

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Patti op 28 mrt 2024
We are disappointed that you did not enjoy your stay. Our entire team is currently working hard to make changes, retrain and improve for our guest. We hope you will consider trying us again on your next trip to Cortland.

2/10 – Ontzettend slecht

Olivier

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Défraîchie et très sale
1 nacht verbleven in januari 2024

8/10 – Goed

Maria

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Welcoming hotel; needs updating
Patty at the front desk is amazing. She is friendly and very helpful. The rooms are old. Our bathroom had a lot of mold on the ceiling of the shower. The staff does well to keep an outdated hotel accommodating.
2 nachten verbleven in december 2023
Reactie van Theresa op 29 dec 2023
Thank you for your kind words about Patti and our staff. We hope to see you on your next trip to Cortland.

10/10 – Uitstekend

Sharon

1 nacht verbleven in december 2023
Reactie van Patti op 29 dec 2023
Thank you for taking the time to do a review of our hotel. We would love to see you on your next trip to Cortland.

4/10 – Matig

NAERAN

Zakenreiziger, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property smelled and was minimally clean.
Reactie van Patti op 28 mrt 2024
We are sorry that you did not enjoy your stay. We are currently working with our team and making some changes. Hopefully in the future you will give us another chance.

2/10 – Ontzettend slecht

Letesha

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Outdated
The service was excellent at the front desk. However, the place is horrible... Not clean at all.
2 nachten verbleven in december 2023
Reactie van Patti op 29 dec 2023
We are so sorry that you did not enjoy your stay with us. We are currently working on ways to make improvements and your review will help with retraining.

4/10 – Matig

Georganna

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Patti op 29 dec 2023
We are so sorry that you did not enjoy your stay. We are working on retraining our staff. Your review will help us move in the right direction.

8/10 – Goed

Dominique

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Patti op 29 dec 2023
Thank for choosing to stay with us. We hope to see you on your next adventure to Cortland.

2/10 – Ontzettend slecht

Roland

Reisde met partner
Negatief: Netheid
Chambre avec des araignées tapisserie déchirée mobilier défriché coin arraché
1 nacht verbleven in november 2023
Reactie van Patti op 24 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 – Matig

Melissa

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pictures on line and their website are very deceiving. The room was filthy. From the floors, the tub had not been cleaned, the toilet was disgusting. The hallway was dark. The stairway (no elevator) was dark and filthy. The door to enter the hotel had a clothespin wedged in the lock so that anyone could enter after hours without having to have a room key. The staff wasnt friendly. The continental breakfast was not really existent. Very very disgusted. Would never recommend or stay there again.
2 nachten verbleven in november 2023
Reactie van Patti op 24 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 – Matig

Richard

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van patti op 24 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 – Uitstekend

Carole

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van P)atti op 24 nov 2023
Thank You for choosing the Quality Inn. We hope to see you on your next stay.

8/10 – Goed

James

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No elevator, but…
My only gripe about this place is that it doesn’t have an elevator. Other than that, the room was decent and clean, beds were pretty comfortable, BYO USB adapters.
2 nachten verbleven in november 2023
Reactie van Patti op 24 nov 2023
Thank You for staying at the Quality Inn. On your next visit be sure to ask for a 1st floor room.

2/10 – Ontzettend slecht

Michael

Reisde met een groep, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel was beyond disgusting. Pills, and food crumbs scattered across uncleaned room floors. No wonder we saw cockroaches in multiple rooms, holes in walls, peeling wall paper. Makes you wonder if the bed sheets even get washed. The young girl who checked us in was sleeping at the desk. The over-night staff had a strung out boyfriend awkwardly standing in the lobby all night facilitating deals. When we confronted them about the bugs, she acted irrationally, and hostile. I thought her and her strung out friend/dealer were looking to fight(?!). She became down right my rude and her only solution was to lie and not give us her name, or the managers name, and tried closing out our room and wanted us to leave the hotel with every other hotel in the area booked full ( no wonder this dump was the only rooms available, trust me, we tried leaving, calling every hotel within miles! ).
1 nacht verbleven in november 2023
Reactie van Patti op 24 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 – Ontzettend slecht

Joeanna

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The worst stay at a hotel I have ever had. Cockroaches in multiple rooms. Possible * bed bugs. Spoke with the front end and she was the rudest person ever. Yelling at us. Their only solution was for us to leave the hotel at 10pm with two young kids. They refused to give us the managers number and then told us to just stay. Worst experience ever.
1 nacht verbleven in november 2023
Reactie van Patti op 24 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 – Matig

Diane

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Never again
The inn is awful, carpets are stained throughout, there’s no elevator so if your on the second floor the stairs are steep and a hike to the top.
3 nachten verbleven in november 2023
Reactie van Patti op 24 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 – Redelijk

Sophia

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Did the job, comfy bed, wish it was cleaner
Pros: Bed was very comfortable, staff was helpful and friendly, entry area and breakfast area were comfortable, wifi worked well, location was convenient. Cons: Bathroom was in rough condition with peeling wall paper, what looked like black mold on the upper part of the wall, rust around the drain, dripping bathtub, etc. There was an unknown thing in the sink drain (maybe a makeup sponge left by a prior guest?), and a walnut under the bed. Breakfast was pretty sparse - cold cereal (corn flakes or fruit loops), oatmeal packets, apples, flavored yogurt, and a waffle maker. Would have loved some protein or something less sugary.
2 nachten verbleven in november 2023
Reactie van Patti op 24 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 – Goed

Melissa

1 nacht verbleven in oktober 2023
Reactie van Patti op 24 nov 2023
Thank You for choosing the Quality Inn in Cortland. We hope to see you on your next stay in Cortland.

2/10 – Ontzettend slecht

Cheyenne

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I checked in got my room and it had no electricity!!! The bathroom however had lights the wall paper was basically crawling off the walls on its own. They comped us a room a Clarion bc they were sold out, which was just across the road. That however was moldy we just left. I submitted a request for a refund via Expedia and booked another room elsewhere. If I do not receive a refund I’ll be paying for two hotels on the same night.
1 nacht verbleven in oktober 2023
Reactie van Patti op 24 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 – Uitstekend

Gregory

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For the second time in two trips your company wouldn’t allow the motel to charge my room on my credit card. When this happened three months ago, I was charged twice, once by Expedia and once by the motel. Expedia after six weeks of being hounded by me, never refunded my money. Eventually the motel did.
1 nacht verbleven in september 2023
Reactie van Patti op 24 nov 2023
I am sorry that this happened to you. Please reach out to me so that I can help you get your refund.

6/10 – Redelijk

Rachel

Reisde met familie
Positief: Personeel en service, voorzieningen
I found it was pricey for the state and condition of the place. Not a 5 star for sure. wallpaper peeling, dark dingy hallway on 2nd floor.
1 nacht verbleven in oktober 2023
Reactie van Patti op 24 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 – Redelijk

Shawna

1 nacht verbleven in oktober 2023
Reactie van Patti op 24 nov 2023
Thank You for choosing the Quality Inn.

6/10 – Redelijk

Shelley

I loved the lobby and the breakfast area. The bed was really comfortable and the tv, microwave and refrigerator were all good. But - the wallpaper was all peeling in the room, the towels were nearly see through, the bathroom sink had a crack in it from one side to the other, there was a hole in the ceiling of the room and the chair rail on the wall right beside the door to the room was off exposing sharp wood edges.
1 nacht verbleven in oktober 2023
Reactie van Patti op 24 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 – Ontzettend slecht

Catherine

Reisde met een groep, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
gross
2 nachten verbleven in oktober 2023
Reactie van Patti op 24 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Patti op 24 nov 2023
Thank You for choosing the Quality Inn.

6/10 – Redelijk

Margaret

1 nacht verbleven in oktober 2023
Reactie van Patti op 24 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 – Ontzettend slecht

Mandy

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I would like a full refund, the hotel was filthy, loud, i got bit up, i have bites all over my neck.
2 nachten verbleven in september 2023
Reactie van PAtti op 24 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 – Goed

Jon

Enter the room and smell of mold hits you. Filters on AC/Heater need cleaned!!! My wife washed them out herself. Free breakfast should be more than a waffle. Hotel showing it's age for sure. Bed was comfy. Room was quiet. What staff we saw were okay. They accepted our pup so very happy about that.
2 nachten verbleven in september 2023

6/10 – Redelijk

Michael

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
Mold
Service was amazing. The only thing I didn’t like was the cleanliness of the bathroom. Black mold on the shower wall. Lots of hair and dirt in the corners.
1 nacht verbleven in september 2023

6/10 – Redelijk

Tina

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
There was a weird ammonia smell and the wall paper was yellow and peeling in the bathroom
1 nacht verbleven in augustus 2023

4/10 – Matig

EDWARD, MOUNTAINSIDE

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property is in dire need of a freshening. Carpets, wallpaper, air conditioning, etc. all need to be replaced/updated.

8/10 – Goed

Dennis, Binghamton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient easy access from I81, nearby fast food, pleasant helpful staff, clean room and good linens with some modest wear, hallways and stairs could use some attention, can't stress enough to double check reservation as Expedia continues to surreptiously switch dates
1 nacht verbleven in augustus 2023

8/10 – Goed

Paul

Positief: Personeel en service
Old and dated.
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Yorlady

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Necesita limpieza
1 nacht verbleven in augustus 2023