First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words. Also, we are delighted to know that our excellent entertainment program and our wonderful culinary offer has exceeded your expectations.On the other hand, allow us to say that we do have a policy that forbids reserving the sunbeds and in the event someone reserves them for more than one hour without using them, our Security staff will kindly remove towels and personal items from them. We regret that some of our guests do not well-follow this policy, however, we assure you that everyday our Security staff does everything in their hands to verify this internal policy is being followed. We would like to express our gratitude once again for sharing your observations and hope to have the honour of serving you again soon.Best Regards,

We would like first and foremost to thank you for choosing Iberostar Cozumel for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Also,we are delighted that we could completely satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear. Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,

First and foremost, we would like to thank you for choosing Iberostar Cozumel on your most recent vacation.We sincerely regret that our beautiful facilities did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction. We assure you that our team follows a strict maintenance program in order to keep our facilities in excellent conditions, however, we will pass on your comments to the proper department for their consideration.Likewise, we take this opportunity to thank you for sharing your feedback with us and we look forward to welcoming you once again in the future.Best regards,

We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar Cozumel. Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your positive review of our hotel and we hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

Thank you very much for your comments regarding Iberostar Cozumel. We regret that you did not completely enjoy your stay.Allow us to mention that passion for gastronomy is one of the prime pillars of our establishment and we greatly appreciate your comments. At our hotel, our professional chefs strive to surprise our guests with a high standard of gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.On the other hand, we value your opinion and regret that we did not completely exceed your expectations. Providing an excellent experience to all our guests is our main priority and every day our staff does everything in their hands to achieve this. We thank you for your comments and we assure you they will be considered to improve our guests’ experience. We hope that you will grant us another opportunity and that we will see you at one of our hotels in the future.Best regards,

On behalf of our team we thank you for choosing Iberostar Hotels & Resorts for the fourth time and for sharing your experience with us.We truly regret that your experience fell below your expectations and that we were unable to provide you and your wife with a truly memorable and enjoyable vacation.On the other hand, allow us to mention that we are fully committed to our guests and to their safety and well-being.We can assure you that we work with high standards and protocols regarding hygiene, health, sanitation and safety. In order to maintain these high standards our Food & Beverage team supervises that the food is prepared with the highest levels of hygiene and quality. In addition to this, we have daily inspections carried out by our Quality & Hygiene department as well as by an external company. Everything is continuously inspected, from our ingredients, water, procedures, and every tool and equipment used for food handling. We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters relating to the safety of our guests and our complete commitment to their well-being.Once again, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our guests' experiences.While we cannot change your past experience, we genuinely hope you will give us another opportunity to serve you again so we can regain your confidence and provide you with the exceptional stay you deserve.Best regards,

We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel.Best Regards,

We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

We are very grateful to receive your opinion concerning your recent stay at Iberostar Cozumel. Allow us to mention that gastronomy is one of the pillars of our establishment, and we do our utmost to ensure our guest's complete enjoyment of our cuisine. We kindly inform you that our buffets, snack bar, and á la carte restaurants are available during the day, afternoon and evening. Our objective is for all our guests to enjoy of our gastronomic offer and therefore, we try to provide different options at different hours of the day to adjust to our guestsschedules and preferences. We regret this was not the impression you received. You can find this information available in our Iberostar App. We value your opinion and regret that your expectations have not been exceeded. Providing an excellent experience to all our guests is our main priority and every day our staff does everything in their hands to achieve this. We thank you for your comments and we assure you they will be considered to improve our guests’ experience. We do hope that you have taken away some wonderful memories of your holiday, even though everything was not completely to your liking. Once more, thank you for your review.Best regards,

We would like first of all to thank you for your most appreciative review. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.It is nice to know that you hold us in fond memories and we hope that you visit us again soon.Best Regards,

We would like first and foremost to thank you for your kind loyalty and trust towards Iberostar Cozumel and also for taking the time to share your opinion with us.Our guest's enjoyment is top priority and we are disappointed to hear that on this occasion your stay was not as perfect as it should have been. Our team constantly strives to provide our guests the best experiences, hand in hand with a friendly, warm and timely service at all times and we regret we did not make you feel as the important guest you are to us. So again, we thank you for your loyalty and we hope that you will allow us another opportunity at one of our hotels in the future. Best regards,

First of all, we would like to thank you for your kind review of your recent holiday with us at Iberostar Cozumel. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

First of all, we would like to thank you for sending us your feedback. We sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate our colleague on your behalf and we are delighted that he could enhance your stay with us.On the other hand, we value your opinion and regret that your expectations have not been exceeded. Providing an excellent experience to all our guests is our main priority and every day our staff does everything in their hands to achieve this. We thank you for your comments and we assure you they will be considered to improve our guests’ experience. We hope to have the pleasure of your company in the future and fulfill all of your expectations in true Iberostar style.Best regards,

We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Cozumel. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,

We would like first of all to thank you for your great review of your stay with us. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here.We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels.Best Regards,

Gracias por su comentario y por haber elegido Iberostar Cozumel para descansar. Estamos contentos de que haya disfrutado de su estancia y esperamos recibirlo de nuevo en nuestro hotel para repetir, o incluso superar, esta última experiencia.Hasta muy pronto.Atentamente,

Thank you for choosing Iberostar Cozumel for your recent holiday.We thank you as well for highlighting the service of our team. Our staff are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.On the other hand, allow us to mention that thorough cleaning is an absolute must for Iberostar. We follow very strict protocols regarding hygiene, health, sanitation, service and safety. In order to maintain these high standards we have inspections carried out by our Quality & Hygiene department as well as by an external company. We thank you for sharing your concerns with us. On a future visit please do not hesitate to contact our staff, we always look for the opportunity to primarily find a solution to any issues while our guests are in our hospitality.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,

We would like first and foremost to thank you for choosing Iberostar Cozumel for your recent holiday.Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Again we thank you for your comments and we hope to welcome you back again soon.Kind regards,

First of all, we would like to thank you for your kind review of your recent holiday with us at Iberostar Cozumel. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

Thank you for taking the time to share your review about your vacation at Iberostar Cozumel. Our main priority is your satisfaction and we truly regret to read that we did not fulfill your expectations. We have taken note of your comments regarding your disappointment with our staff. We would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance. We train our staff on a daily basis to exceed customer expectations and work according to our high standards of quality. We will do our best to ensure that any situation that does not meet our criteria is corrected.We assure you we will pass your concerns to the corresponding departments for their review.Your feedback helps us to keep improving every day, and we thank you for bringing your observations to our attention.Thank you for choosing Iberostar Cozumel for your holiday and we hope to have the pleasure of your company in the future.Sincerely,

First and foremost, we would like to thank you for choosing Iberostar Cozumel on your most recent vacation.We are happy to hear that overall you had a good time with us. On the other hand, we take this opportunity to thank you for sharing your feedback with us. Your comments help us to keep improving every day.We look forward to welcoming you once again in the future.Best regards,

Thank you for choosing Iberostar Cozumel for your recent holiday.We are delighted to read that we could satisfy you with our cuisine and beverages, at Iberostar our culinary offer is one of the pillars of our establishment, and our dedicated team of chefs do work very hard on a daily basis to offer national and international options, using only the highest quality ingredients, we are so pleased that you noticed this, and we will pass on your praise to our team.On the other hand, regarding the power outages, allow us to explain that they were caused by external circumstances. However, we can assure you that our team did everything in their hands to assist our guests in the best possible way and make your stay as enjoyable as possible. On behalf of our team we apologize for these inconveniences and we thank you for your comprehension.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Cozumel and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

Your review of Iberostar Cozumel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.Again, we thank you for your kind comments and we look forward to welcoming you back again soon.Best Regards,

We regret to read that we failed to meet your expectations. Allow us to explain that Iberostar Hotels & Resorts is committed to protecting the environment, and we have several certifications that recognize us as a company who acts according to all sustainable tourism criteria. It is important to mention that we are surrounded by mangroves, which with the change of weather and seasons can sometimes release a certain smell. We regret this meant an inconvenience for you. Once more thank you for choosing us, we all look forward to welcoming you again in the not too distant future.Best regards,

Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Cozumel. It is of the utmost importance to us that our guests enjoy our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a particularly pleasant atmosphere, and we are so glad to know you enjoyed a wonderful experience. Also, we are delighted that we could completely satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Kind Regards,

First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

Thank you for taking the time out of your day to write to us and share this review of your recent holiday at Iberostar Cozumel.We are saddened to hear that we did not manage to fully live up to your expectations as we place great importance on providing all of our guests with a wonderful experience.Allow us to mention that the standard of our cuisine is very important to us at Iberostar. Our goal is to constantly surpass ourselves, continually introducing new ideas and concepts to our gastronomy. We regret that we did not completely satisfy you.Also, we regret to know that our entertainment program was not to your liking.Our Star Friends team work with great enthusiasm and make a significant effort to satisfy our guests. It is important to add that different activities are carried out throughout the day for the enjoyment of our guests, such as yoga, volleyball, water polo, aqua fit, bingo, beach games, zumba and dance lessons, and much more.All this information and schedules is available in our Iberostar app.Regarding cleanliness, allow us to explain that we follow a strict cleaning protocol and we are characterized for our immaculate and pristine hotels. We assure you that we do try to take care of every detail so that our guests enjoy their stay with us and we strive daily for complete customer satisfaction. However, we will pass on your comments to the correct department and we regret that this made your holiday seem less than perfect.Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Cozumel and we want to thank you for sharing your experience with others.Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.Likewise, your comments help us to keep improving every day, and we thank you for sharing your observations with us.We look forward to welcoming you once again in the future.Best regards,

First and foremost, thank you for choosing Iberostar Cozumel on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed of an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience.Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.Kind regards,