Luxe beddengoed, een bureau, geluiddichte muren

Beoordelingen van Pacific Inn

2.5 out of 5
Pacific Inn
220 M ST, Crescent City, CA

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 48 van 253 beoordelingen" "
Gastenscore: 8 - Goed. 49 van 253 beoordelingen" "
Gastenscore: 6 - Redelijk. 47 van 253 beoordelingen" "
Gastenscore: 4 - Matig. 49 van 253 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 60 van 253 beoordelingen" "

5,8/10

Netheid

7,0/10

Personeel en service

5,0/10

Voorzieningen

5,4/10

Staat van de accommodatie en faciliteiten

5,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Reth

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Manager op 14 mei 2024
Hello Reth, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you would like to share so we can address any concerns.

2/10 – Ontzettend slecht

jerrod

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
it was not a place i would stay again.
1 nacht verbleven in april 2024
Reactie van Manager op 9 apr 2024
Hello jerrod, We appreciate your feedback and are sorry to hear that our hotel did not meet your expectations. Guest feedback is valuable to us as we strive to improve our services. If you have any further comments or concerns, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future.

6/10 – Redelijk

jerrod

Positief: Personeel en service, voorzieningen
no one at the counter
1 nacht verbleven in april 2024
Reactie van Manager op 7 apr 2024
Hello jerrod,We regret to hear about your experience at our hotel. Guests' comfort is our priority, so we'll address this matter with the team - thank you for bringing it to our attention. Your feedback helps us enhance our service for all future visitors.

6/10 – Redelijk

jerrod

the cleaning person did a great job
1 nacht verbleven in maart 2024
Reactie van Manager op 4 apr 2024
Hello jerrod, We are glad to hear that you were satisfied with the cleanliness provided by our staff. Our team takes pride in maintaining high standards to ensure a comfortable stay for all our guests. Should you have any future concerns or feedback, please don't hesitate to reach out to our management team.

2/10 – Ontzettend slecht

Angel, Central point

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place is filthy. Upon arrival we walk in my son, goes to use the restroom, toilet handle brakes filled all over the floors and the walls, dirty tub, the bedding, soiled and blood on it mildew underneath the sink I can go on and on would never recommend it, not even to my dog or a cockroach.
1 nacht verbleven in maart 2024
Reactie van Manager op 31 mrt 2024
Hello Angel,We are sorry to hear about your experience and appreciate you bringing these concerns to our attention. We take feedback seriously and will address this with our housekeeping team for necessary improvements. Your comments are important for us to enhance our guests' experience in the future.

6/10 – Redelijk

jerrod

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
the building is just ran down a little and there is not 24hr staff on sight. Using the computer to check in rather than a front desk person I really didn't like either.
5 nachten verbleven in maart 2024
Reactie van Manager op 22 mrt 2024
Hello jerrod, We value your feedback regarding the building's condition and our check-in process. We appreciate your perspective and will share your comments constructively moving forward. Your input helps us improve for all guests to enjoy.

2/10 – Ontzettend slecht

Tom

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
While my expectations weren't high, I was disappointed to find dirty floors and paper-thin walls. This made it challenging to get a decent night's sleep after a tiring day of travel. I would suggest avoiding this place if possible.
1 nacht verbleven in maart 2024
Reactie van Manager op 3 mrt 2024
Hello Tom,Thank you for sharing your feedback with us. We appreciate your insights and regret that your stay did not meet your expectations. We value all comments as they help us make improvements for future guests' satisfaction.

8/10 – Goed

jerrod

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the cleaning and counter person was very helpful and the key os at the office was not that helpful took longer than having a counter person help me
1 nacht verbleven in februari 2024
Reactie van Manager op 29 feb 2024
Hello jerrod, We appreciate your feedback on our cleaning and front desk staff. We apologize for any inconvenience you experienced with the key system and will address this with our team for improvement. Thank you for bringing this to our attention and for choosing to stay with us.

2/10 – Ontzettend slecht

wendy

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It. Smellled the. Curtains were falling down Dirty eww
1 nacht verbleven in februari 2024
Reactie van Manager op 14 feb 2024
Hello wendy, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will share it with our team to ensure a better experience for future guests. If you have any further concerns, please reach out to our management directly.

10/10 – Uitstekend

Jessey Orion

3 nachten verbleven in januari 2024
Reactie van Manager op 17 jan 2024
Hello Jessey Orion,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Manager op 17 jan 2024
Dear Guest,Thank you for staying with us! We're glad to hear that you had a positive experience during your stay. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to welcome you back in the future.

8/10 – Goed

Anna

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Pacific Inn Crescent City Management op 14 dec 2023
Dear Anna,Thank you so much! Knowing that you enjoyed your time with us indeed makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Regards,Pacific Inn Crescent City Management

4/10 – Matig

Danci

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are dirty and in need of an update. First room assigned to me had dirt sheets, food in the fridge and a filthy bathroom, the air was thick with smoke. The staff was very friendly and changed rooms but room 2 still had dirty hand prints on the bathroom mirror and stained sheets.
1 nacht verbleven in december 2023
Reactie van Manager op 10 dec 2023
Hello Danci,Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. We apologize for any inconveniences you encountered with the cleanliness of your rooms. Our housekeeping team will be informed about the areas that require further attention. We value your input and aim to improve in order to provide a better experience for our guests in the future.

4/10 – Matig

Esteban

1 nacht verbleven in oktober 2023
Reactie van Manager op 21 nov 2023
Hello Esteban, Thank you for taking the time to share your rating with us. We're sorry to learn that your stay did not meet your expectations. We value your input and will use it to improve our services. Should you ever decide to stay with us again, we would be more than happy to assist you and ensure a more satisfactory experience.

10/10 – Uitstekend

MICHAEL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Manager op 17 okt 2023
Hello MICHAEL,Thank you for your 5-star review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon for another exceptional experience!

8/10 – Goed

Tyrone

Reisde met huisdieren
Positief: Personeel en service
Negatief: Voorzieningen
There was a lot of construction on his property hanging on the wall through his direction 7 o’clock in the morning 6 o’clock at night and I booked for another night reasonable price accidentally booked the wrong date is it charging $68 to switch from the 10th to the 12th no, it’s just ridiculous so I got screwed out of a night . So not only did I have to deal with construction very poor service from Expedia. Thanks.
3 nachten verbleven in oktober 2023
Reactie van Manager op 13 okt 2023
Hello Tyrone ,We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

10/10 – Uitstekend

Jeffrey

1 nacht verbleven in september 2023
Reactie van Manager op 5 okt 2023
Hello Jeffrey,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

2/10 – Ontzettend slecht

Jennifer

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Recently painted. Room reeked of fumes and we had to inhale that all night long. Staff rude and unavailable and had to sit outside when we arrived for 20 minutes because she was on break.
1 nacht verbleven in september 2023
Reactie van Manager op 16 sep 2023
Hello Jennifer,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

2/10 – Ontzettend slecht

Debbie

1 nacht verbleven in september 2023
Reactie van Manager op 28 sep 2023
Hello Debbie, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 – Goed

Daniel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Calm. Well located. Worth the money
1 nacht verbleven in augustus 2023
Reactie van Manager op 4 sep 2023
Hello Daniel,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 – Uitstekend

Michael

1 nacht verbleven in augustus 2023
Reactie van Manager op 18 sep 2023
Hello Michael,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

2/10 – Ontzettend slecht

Benjamin

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Place was filthy, mold everywhere in the room and covering the mattress. Service wouldn’t give us towels. Had to buy own towels and bedding because so dirty. Floors were nasty they didn’t have proper sheets, no air conditioning and tv didn’t work. We
2 nachten verbleven in augustus 2023
Reactie van Manager op 21 aug 2023
Hello Benjamin, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 – Ontzettend slecht

maia

Negatief: Netheid, staat van de accommodatie en faciliteiten
staff onsite was relatively friendly, however this hotel was the breeding ground for nefarious activity. It was filthy inside- there were high strung people outside with loud music parked in front of our room cleaning their cars (welcome to crescent city) and later a fist fight in the parking lot. For the small price of $175, I would venture to say keep looking.
1 nacht verbleven in augustus 2023
Reactie van Manager op 17 aug 2023
Hello maia, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disgusting!
You would feel safer and more comfortable sleeping in your automobile on the side of the road. Room was filthy and smelled terrible, horrible. No a/c which for cooling purposes was not necessary but it would have at least helped move the air to remove the old, smoky stench. There was a fan but it was dirty and had thick black dust on the fan blades. Do not book this room until you look at it and smell it in person. They wouldn’t give us our money back and hotels.com couldn’t help us either. We left anyway.
1 nacht verbleven in juli 2023
Reactie van Manager op 7 aug 2023
Dear Guest,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 – Uitstekend

Raymundo

1 nacht verbleven in juli 2023
Reactie van Manager op 20 aug 2023
Hello Raymundo,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

2/10 – Ontzettend slecht

Mark

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Manager op 31 jul 2023
Hello Mark, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 – Uitstekend

Sean

1 nacht verbleven in juli 2023
Reactie van Manager op 29 jul 2023
Hello Sean,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 – Uitstekend

Shellee, Coronado

Very clean and comfortable. Would stay again.
1 nacht verbleven in juli 2023
Reactie van Manager op 22 jul 2023
Hello Shellee,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 – Goed

Vicki

Positief: Netheid, personeel en service
Looks like there are folks camping out at the end of the parking lot. Half dressed man wandering around. Hoping my car & contents are still there in the morning.
1 nacht verbleven in juli 2023
Reactie van Pacific Inn Crescent City Management op 19 jul 2023
Dear Vicki,We apologize for the inconvenience and concern caused by the presence of individuals camping out and the behavior of a half-dressed man in the parking lot. We take our guests' and their belongings' safety and security very seriously. We will address this issue promptly with our team and take appropriate measures to ensure the safety and well-being of our guests. If you have any immediate concerns, we encourage you to contact our front desk staff, who will assist you.Thank you for bringing this matter to our attention, and we appreciate your understanding.Regards,Pacific Inn Crescent City Management

4/10 – Matig

Joyce Caryn

Negatief: Netheid, personeel en service
1 nacht verbleven in juli 2023
Reactie van Manager op 11 jul 2023
Hello Joyce Caryn, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 – Redelijk

Grace

Reisde met een groep
Negatief: Netheid
For the price it was a decent stay. My only issues were the *Black mold* in the bathroom, and the lack of any extra locks on the door. There was a deadbolt but only on the door, nothing to attach it to. The black mold definitely needs to be addressed. Also, the blankets are almost paper thin, and the pillows were hard and thin - so bring extra if you can.
3 nachten verbleven in juni 2023
Reactie van Manager op 9 jul 2023
Hello Grace, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 – Redelijk

Melanie Edahlia

Positief: Personeel en service
No ac only a fan
2 nachten verbleven in juni 2023
Reactie van Manager op 4 jul 2023
Hello Melanie Edahlia,It means so much to have earned your business. We appreciate the feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 – Uitstekend

Amanda

Reisde met partner
Positief: Netheid, personeel en service
This property is just fine for an inexpensive stay, was under the impression it was closer to the beach.
2 nachten verbleven in juni 2023
Reactie van Manager op 27 jun 2023
Hello Amanda,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our property. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 – Goed

Mee

2 nachten verbleven in juni 2023
Reactie van Manager op 27 jun 2023
Hello Mee,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 – Ontzettend slecht

ZHENCHANG

1 nacht verbleven in juni 2023
Reactie van Pacific Inn Crescent City Management op 13 jul 2023
Dear ZHENCHANG,Thank you for the review. We apologize for any inconveniences you faced while staying at our hotel. We would love to know about your experience so we can ensure it doesn't happen again.Thanks for staying at Pacific Inn Crescent City.Regards,Pacific Inn Crescent City Management

10/10 – Uitstekend

MICHAEL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Manager op 22 jun 2023
Hello MICHAEL,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 – Uitstekend

Jeanne

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay
1 nacht verbleven in juni 2023
Reactie van Manager op 3 jun 2023
Hello Jeanne,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 – Redelijk

Prudhvi

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
It’s really good except the bad smell which makes a big problem. Other than that it’s an good stay option in Crescent City.
1 nacht verbleven in mei 2023
Reactie van Manager op 2 jun 2023
Hello Prudhvi, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2023
Reactie van Manager op 1 jun 2023
Hello Susan,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 – Matig

Torey

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The facility seemed very on organized, somewhat rundown. The room itself wasn’t terrible in size however, the toilet was leaking all over the floor and the refrigerator was extremely noisy.
1 nacht verbleven in mei 2023
Reactie van Manager op 30 mei 2023
Hello Torey, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

10/10 – Uitstekend

Becky

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was fine
1 nacht verbleven in mei 2023
Reactie van Manager op 20 mei 2023
Hello Becky,Thank you for your review and comments regarding our hotel. We appreciate you taking the time to share your experience.

10/10 – Uitstekend

Jack

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is easy to find, quiet and economical. The front desk was very friendly and efficient. Great stay.
1 nacht verbleven in april 2023
Reactie van Manager op 19 apr 2023
Hi Jack,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 – Uitstekend

Blanca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023
Reactie van Manager op 30 mrt 2023
Hello Blanca,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 – Redelijk

Jonathan

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2023
Reactie van Manager op 24 mrt 2023
Hello Jonathan,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Lil' Place...Excellent See Service!
I made the reservation the night before I stayed late and I was able to get into the room before 11:00 the following morning great service friendly staff members it was a busy weekend also so it was pretty amazing to be able to get a room at such a short notice.
1 nacht verbleven in maart 2023
Reactie van Manager op 7 mrt 2023
Dear Guest,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and your comments about our service. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 – Goed

Blanca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2023
Reactie van Manager op 1 feb 2023
Hello Blanca,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 – Goed

Blanca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023
Reactie van Manager op 15 jan 2023
Hello Blanca,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 – Matig

La Shawn

Zakenreiziger
Negatief: Netheid, personeel en service en comfort kamer
The bathroom was filthy, the tv had no volume and no air conditioning or heating. H
1 nacht verbleven in december 2022
Reactie van Manager op 7 jan 2023
Hello La Shawn, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

10/10 – Uitstekend

Blanca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2022
Reactie van Manager op 6 dec 2022
Hello Blanca,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 – Ontzettend slecht

Perlita

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very bad. Room stinks and smells cigarette. Bed dusty and linens are stained Toilet bowl is moving creepily and unsteady when you sit. Some lights and outlets are not working
1 nacht verbleven in oktober 2022
Reactie van Manager op 17 okt 2022
Hello Perlita,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.