Exterieur

Beoordelingen van Comfort Inn & Suites LaVale - Cumberland

2.5 out of 5
Comfort Inn & Suites LaVale - Cumberland
1216 National Hwy, Cumberland, MD

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 704 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 242 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 34 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 1002 beoordelingen" "

9,4/10

Netheid

9,6/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Debbie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Fred op 2 mei 2024
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your business and hope to see you again

10/10 – Uitstekend

Ilene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great front desk staff
1 nacht verbleven in april 2024

6/10 – Redelijk

Mark

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Fitness center was not available. Room was fine but you hear everything that is the hallway while you are in room, even if people are just talking in a normal voice. The eating area was nice and well kept. Room was clean too
1 nacht verbleven in april 2024
Reactie van Fred op 2 mei 2024
Thanks for staying with us and taking the time to share feedback. Please accept my apology for any inconvenience caused to you during your stay. Our fitness center was under renovation during your stay. Renovations are complete at this time. It will be available to you during your next visit

6/10 – Redelijk

Jola

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lovely creek on the property.
1 nacht verbleven in april 2024
Reactie van Fred op 2 mei 2024
Thanks for staying with us and taking the time share some feedback. We appreciate your business and hope to see you again

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service
Hotel was under construction. Gym wasn’t available. Beds were comfortable.
1 nacht verbleven in april 2024
Reactie van Fred op 2 mei 2024
Thanks for staying with us and taking the share feedback. My apology to you for the gym being under renovation during your stay. Finally, renovations are complete! We appreciate your business and hope to see you again

10/10 – Uitstekend

Lurbin K

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and clean the rooms and staff are very friendly
1 nacht verbleven in april 2024
Reactie van Fred op 21 apr 2024
Thanks for staying with us and taking the time to share feedback. We appreciate your business and look forward to seeing you again

8/10 – Goed

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
During a roadtrip, we checked in late but staff was attentive and friendly. Room was clean and had plenty of space for all 5 of us. Lots of breakfast options. It was a great stay.
1 nacht verbleven in maart 2024
Reactie van Fred op 21 apr 2024
Thanks for staying with us and taking the time to share feedback. Thanks for the kind words for our staff. I will be sure to share your feedback with them. We appreciate your business and look forward to your next visit

10/10 – Uitstekend

Keith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Fred op 21 apr 2024
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your feedback and hope to see you again

6/10 – Redelijk

James

Zakenreiziger, Reisde met familie
Positief: Personeel en service
To be fair about my rating, they are remodeling and things looked a little messy and unorganized.
1 nacht verbleven in april 2024
Reactie van Fred op 21 apr 2024
Thanks for staying with us and taking the time to share feedback. Renovations are nearly complete. Be sure to stop in again to see how organized, tidy and clean our hotel typically is.

10/10 – Uitstekend

Terri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Brandon op 17 apr 2024
Thank you for staying with us and completing a survey regarding your stay. We appreciate your business and look forward to your next visit!

10/10 – Uitstekend

Terri

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service is #1 owen greeted, and checked me in .owen is Very welcoming making sure i had everything needed for my stay..Michelle and Fred as well. They make ya feel like family. Rooms are amazing. The room is perfect, beds are comfortable and makes this a home away from home feeling. Very clean.. Breakfast each morning is hot ,fresh and so tasty.lots of choices..they ladies taking care of breakfast are very nice.keep area clean and stocked. I also enjoyed hot tub and pool.very nice and well kept.
2 nachten verbleven in april 2024
Reactie van Brandon op 14 apr 2024
Thank you for staying with us and sharing your experience. We are so delighted that you enjoyed everything about your stay! Your wonderful comments have been shared with Owen, Michelle, Fred, and the rest of our staff. We greatly appreciate your business and look forward to your next visit.

10/10 – Uitstekend

Tonya, Bedford

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice and clean. Check in was very quick and smooth. The front desk staff was wonderful. Would highly recommend!
1 nacht verbleven in april 2024
Reactie van Fred op 6 apr 2024
Thanks for staying with us and taking the time to share feedback. We appreciate your business and look forward to seeing you again

10/10 – Uitstekend

William

Reisde met partner
At check in we were impressed with Owen at reception. He was extremely pleasant and helpful!
1 nacht verbleven in april 2024
Reactie van Fred op 6 apr 2024
Thanks for staying with us and taking the time to share feedback. So happy to hear you were impressed with the service Owen provided you during your stay. I will be sure to share your kind words with him. We appreciate your business and look forward to your next visit

10/10 – Uitstekend

Dana

1 nacht verbleven in april 2024
Reactie van Fred op 2 mei 2024
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your business and hope to see you again

10/10 – Uitstekend

Lindsay

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Such a lovely stay at this property, one of the best hotel experiences my 5 member family has ever had. It was clean & quiet. All the staff were courteous & attentive. Nice facilities even tho it’s obvious they are in the middle of a renovation. Everything worked! The air control in the room, the tub/shower, the hot tub & pool, the ice machine. Breakfast was very decent and well staffed. Honestly, can’t wait to book another visit here!
1 nacht verbleven in maart 2024
Reactie van Fred op 2 apr 2024
Thanks for staying with us and taking the time to share feedback. I will be sure to share your kind words with all of our staff. It takes a complete team effort to provide our guests with the quality experience they deserve. Your feedback affirms this. We appreciate your business and look forward to your next visit

10/10 – Uitstekend

Carole

Reisde met familie
Under construction. While we were there. Difficult to judge under the circumstances
1 nacht verbleven in februari 2024
Reactie van Fred op 22 feb 2024
Thanks for staying with us and taking the time to share feedback. Also, thanks for being so understanding with regard to the present renovations taking place. We have tried our best to keep the renovations at a minimal impact on the quality of the overall experience for our guests. Glad to hear your stay was enjoyable and we look forward to seeing you again

2/10 – Ontzettend slecht

MICHAEL

1 nacht verbleven in februari 2024
Reactie van Fred op 2 apr 2024
Thanks for staying with us and taking the time to complete a survey of your stay. I'm always available and open to suggestions for providing a quality guest experience. We appreciate your business and hope to see you again

10/10 – Uitstekend

Angela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was having some remodeling done during my stay. Aside from that, the hotel and my room were very clean and inviting. Check in was quick and easy, and the frontdesk staff were awesome. Great amenities as well.
1 nacht verbleven in februari 2024
Reactie van Fred op 22 feb 2024
Thanks for staying with us and taking the time to share feedback. Glad to hear your stay was enjoyable despite our renovations. Especially happy to hear that you found our Front Desk staff to be "awesome". I will be sure to share your kind words with them! We appreciate your business and look forward to seeing you again

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean room
1 nacht verbleven in januari 2024
Reactie van Fred op 2 feb 2024
Thanks for staying with us and taking the time to share feedback. We appreciate your business and hope to see you again

10/10 – Uitstekend

Kenneth

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Fred op 2 feb 2024
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate it

8/10 – Goed

Laura

1 nacht verbleven in januari 2024
Reactie van Fred op 2 apr 2024
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your business and hope to see you again

8/10 – Goed

Robert

Reisde met partner
Positief: Voorzieningen
Just stayed one night but it was a comfortable stay.
1 nacht verbleven in januari 2024
Reactie van Fred op 2 feb 2024
Thanks for staying with us and taking the time to share feedback. We appreciate your business and look forward to seeing you again

6/10 – Redelijk

Stanley, Harker Heights

Not crazy about housekeeping only entering rooms every third day.
3 nachten verbleven in januari 2024
Reactie van Fred op 23 jan 2024
Thanks for staying with us and taking the time to share feedback. Housekeeping is offered every third day of your stay, or upon request. If you need your room serviced daily, just let us know. We'll be more than happy to oblige.

2/10 – Ontzettend slecht

Ronald

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property was under construction they were remodeling the lobby inside and was not notified when we booked the property
1 nacht verbleven in januari 2024
Reactie van Fred op 23 jan 2024
Thanks for staying with us and taking the time to share feedback. My apology to you for failing to meet your expectations with regard to our present renovations. Our guests will still receive a clean comfortable room, personable customer service as well as all of our typical amenities. Any work done at the hotel does not continue past 5PM, or on weekends. We appreciate your business and hope to have the opportunity to see you again

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Had a great time!
This place is very clean, cute, and comfortable. The staff is incredibly nice. I would definitely stay here again!
2 nachten verbleven in januari 2024
Reactie van Fred op 23 jan 2024
Thanks for staying with us and taking the time to share feedback. Very happy to hear your stay was satisfactory and we look forward to seeing you again

8/10 – Goed

Jennifer

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Under construction 1/12/24
I may have missed this in the property details, but they are in the process of a major renovation. Lobby floors being replaced and many common areas taped off/restricted. Room conditions were acceptable.
1 nacht verbleven in januari 2024
Reactie van Fred op 23 jan 2024
Thanks for staying with us and taking the time to share feedback. My apology to you for enduring some of our public areas being semi-restricted while our new flooring is installed. Great to hear you found our room conditions acceptable. We appreciate your business and look forward to seeing you again

10/10 – Uitstekend

Joanne

1 nacht verbleven in januari 2024
Reactie van Fred op 2 feb 2024
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate it

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Fred op 23 jan 2024
Thanks for completing a survey of your stay. We appreciate it

10/10 – Uitstekend

Scott, Chino

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Fred op 23 jan 2024
Thanks for taking the time to complete a survey of your stay. We hope to see you again

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A very pleasant stay!
This facility deserves a high score. The room is spacious and very clean. The staff is friendly. Breakfast is neat and nice. It has all the amenities we needed. A wonderful choice for families. We really enjoyed our 3-night stay.
3 nachten verbleven in december 2023
Reactie van Fred op 23 jan 2024
Thanks for staying with us and taking the time to share feedback. I'm very happy to hear that you enjoyed your stay. We look forward to seeing you again

10/10 – Uitstekend

Kenneth

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Fred op 23 jan 2024
Thanks for completing a survey of your stay. We appreciate it

10/10 – Uitstekend

Sean

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
check in staff was very helpful and assisted me with all my needs.
2 nachten verbleven in december 2023
Reactie van Fred op 23 jan 2024
Thanks for staying with us and taking time to share some kind words. We appreciate your business and look forward to seeing you again

10/10 – Uitstekend

Kim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Family trip
Very modern, clean, and comfortable.
1 nacht verbleven in december 2023
Reactie van Fred op 23 jan 2024
Thanks for staying with us and taking time to share feedback. We appreciate your business and look forward to seeing you again

8/10 – Goed

stephane

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Fred op 23 jan 2024
Thanks for taking the time to complete a survey of your stay. We appreciate it

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
No water
There was no water in our room off and on and we didn't receive notification from hotel that city was working on it. Otherwise it was a good stay for 1 night.
1 nacht verbleven in december 2023
Reactie van Fred op 13 dec 2023
Thanks for staying with us and taking the time to share feedback. Please accept my apology for the interruption in water supply during your stay. This was caused by a water line break, for which we had no direct control over. Thanks for being so understanding! We appreciate your business and look forward to seeing you again

10/10 – Uitstekend

Pamela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Fred op 13 dec 2023
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your business and hope to see you again

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Personeel en service
Not a happy camper. No water
We woke up to no water! ZERO! Needed to leave at 6:30 am and couldn’t do anything with water involved. I know it’s not their fault, but it made a very difficult time for us. If I were manager, I would’ve sent someone to the store to get cases and gallons of water so people could at least do a washcloth bath & brush their teeth! The guy at the desk gave me one 16.9 ounce bottle of water for both of us to share! That’s just not acceptable!
2 nachten verbleven in december 2023
Reactie van Fred op 13 dec 2023
Thanks for staying with us and taking the time to share feedback. Please accept my apology for the inconvenience caused to you by the water supply disruption. I will share your feedback with everyone so we can be better prepared for a similar situation in the future. This water supply disruption was a very rare occurrence. I hope you would consider stayting with us again in the future.

10/10 – Uitstekend

Chelsie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Stay
We had a great stay; the lobby, our room, and pool were all very clean and well kept. Staff were friendly and helpful and the continental breakfast was well stocked with good options.
1 nacht verbleven in december 2023
Reactie van Fred op 13 dec 2023
Thanks for staying with us and taking the time to share feedback. Very happy to hear you were pleased with your stay and enjoyed our breakfast offerings. We appreciate your business and look forward to seeing you again

10/10 – Uitstekend

Tamara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, nice staff and clean hot tub/indoor pool.
1 nacht verbleven in december 2023
Reactie van Fred op 13 dec 2023
Thanks for staying with us and taking the time to share feedback. We appreciate your business and hope to see you again

10/10 – Uitstekend

Ronald

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Fred op 13 dec 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and look forward to seeing you again

10/10 – Uitstekend

Amanda

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean with pleasant staff. Breakfast was surprisingly good
1 nacht verbleven in november 2023
Reactie van Fred op 2 dec 2023
Thanks for staying with us and taking the time to share feedback. Very pleased to hear you found our staff to be pleasant and had the opportunity to enjoy our breakfast duruing your stay. We appreciate your business and look forward to your next visit

10/10 – Uitstekend

shaunice

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing and we will be back!
This trip was for my birthday given to me by my boyfriend. We planned ahead and were even able to check in a tad but early. The facility smelled so fresh, the front desk official was helpful and check in was brief. Our room was spacious and modern. Breakfast was hot and delicious. Check out was even better because we were able to leave at noon. There were plenty of places to eat and shop around us. We will be back! This hotel is less than 10 mins from the Polar Express ride/train station.
1 nacht verbleven in november 2023
Reactie van Fred op 2 dec 2023
Thanks for staying with us and taking the time to share such a detailed review. We appreciate hearing that you enjoyed your stay. Other travelers will find your review very helpful when making their lodging decisions for this area. We appreciate your business and look forward to your next visit

8/10 – Goed

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Upon arrival front desk staff were impressive: they were sharp looking and thinking. Very professional manners. The room asigned was very recently updated with new fixtures and interior. Looked lovely. Unfortunately, vehicle was damaged due to break-in attempt. Local crime issue not due to hotel. We shall come for a fourth stay sometime soon.
1 nacht verbleven in november 2023
Reactie van Fred op 19 nov 2023
Thanks for staying with us and taking the time to share your experience. Happy to hear your stay was enjoyable and you were impressed with your amenities and customer service. I am terribly sorry to hear about your car being damaged. Something like this happening is quite shocking to me, given the fact that the Maryland State Police is a block down the street. This is a first! We do appreciate your business and look forward to your fourth visit

10/10 – Uitstekend

Kip

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good choice
We had a good stay on Nov. 10. The two gentlemen at check in were friendly and very helpful. The room was comfortable with plenty of towels. Breakfast was good with a clean area. Area is safe with walking distance restaurants (fast food/ 1 sit down). Easy access off the freeway and a plus, check out at noon. We will would stay again if traveling through the area. Only con ~ thin walls. We were waken up by a small child throwing a tantrum.
1 nacht verbleven in november 2023
Reactie van Fred op 19 nov 2023
Thanks for staying with us and taking the time to share feedback. Very happy to hear your stay was enjoyable, minus your noisy neighbor. My apology for that! We appreciate your business and hope to see you again

10/10 – Uitstekend

Jean

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Fred op 19 nov 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and hope to see you again

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Fred op 19 nov 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and hope to see you again

10/10 – Uitstekend

Matin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Fred op 7 nov 2023
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your business and hope to see you again

8/10 – Goed

Trista

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The food and coffee was not that great, but it was free and the lady working was a gem!
1 nacht verbleven in november 2023
Reactie van Fred op 7 nov 2023
Thanks for staying with us and taking the time to share feedback. I'm sorry to hear you didn't enjoy the food and coffee, but I am happy to hear you were pleased with our breakfast host. We appreciate your business and hope to see you again

10/10 – Uitstekend

Nick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Fred op 2 nov 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and hope to see you again

10/10 – Uitstekend

Deborah

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Fred op 2 nov 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and hope to see you again