Dear Jennifer,We apologize for the inconvenience you experienced during your stay. Your comfort is important to us, and we regret any issues with the functionality of your bathroom door and air conditioning. We appreciate your feedback and will address these issues promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better stay.Sincerely, Martinus CrossGeneral Manager

Dear Emily,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Martinus CrossGeneral Manager

Dear Lynnette,Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Roxann GrayGeneral Manager

Dear Prasanna,Thank you for the stay and the wonderful feedback with a 5-star rating. It's truly motivating. Such ratings fill us with pride and inspire us to provide even better service. We eagerly anticipate your next visit.Sincerely, Martinus CrossGeneral Manager

Dear Robin,Thank you for your feedback and for choosing to stay with us! We're glad to hear that you found our staff very friendly and that your room was clean. We apologize for the inconvenience with the shower head and the lack of a mirror in the room. Your comments are valuable to us, and we'll use them to improve our facilities for future guests. We appreciate your review and hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Martinus CrossGeneral Manager

Hello Christopher,We sincerely apologize for your experience during your most recent stay with us. Here at Holiday Inn Express we strive to provide excellent service to every guest alike. We would like to speak with you soon in regards to the issues you may have face during your time here.

Dear Nickie,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Martinus CrossGeneral Manager

Dear Jamal,We apologize for the subpar condition of your room. Maintaining high standards of cleanliness and comfort is essential to us, and we're sorry we missed the mark during your stay. Your feedback is valuable, and we'll address it with our team to ensure improvements are made. We appreciate your understanding.Sincerely, Martinus CrossGeneral Manager

Dear Guadalupe,Thank you for your feedback. We're glad to hear that you liked the convenient location and quiet atmosphere of our hotel. However, we apologize for the inconvenience you experienced with the TV remote and air conditioner in your room. Your comments have been noted, and we will address these issues with our maintenance team to ensure they are resolved promptly for future guests. We appreciate your understanding and are pleased to hear that, overall, you had a good experience with us. We hope to have the opportunity to welcome you back for a better stay in the future.Sincerely, Hotel Manager

Dear Victor,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

Dear Tammy,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

Dear Jose,We sincerely apologize for the disappointment and inconvenience caused by the pool being under construction during your stay. We understand how upsetting it must have been, especially when traveling with your family. Your feedback regarding the lack of information on our website is noted, and we will work to ensure that such details are clearly communicated in the future. Additionally, we apologize if the staff's response did not meet your expectations. Your experience is important to us, and we will address these concerns internally to improve our service. We truly regret the impact this had on your trip and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Dear Shaun,Thank you for your feedback. We apologize for the cleanliness issues you experienced during your stay. Please know that this does not reflect our usual standards, and we will address this with our housekeeping team to ensure improvements are made. We're glad you found the rooms spacious and the staff nice. Your comments are valuable to us, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

Dear Patricia,We apologize for the disappointing experience you had during your stay. It's disheartening to hear that the amenities advertised, such as the pool and exercise facility, were not available during your visit. Additionally, we regret the inconvenience caused by the malfunctioning TV, phone, and shower. Your feedback is important to us, and we will address these issues promptly with our maintenance and housekeeping teams to ensure improvements are made. We appreciate your honesty and apologize for any inconvenience or frustration caused. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

Dear Terrina,We sincerely apologize for the disappointment and frustration you experienced due to the hot tub and pool being unavailable during your stay. We take real pride in providing the best experience in the area and regret any ways in which we let you down. We hope you will give us another chance to satisfy you the next time you're in the area and make sure that better experience. Please visit us again.Sincerely, Hotel Manager

Dear Justin,Thank you for sharing your feedback with us. We're sorry to hear about the issues you encountered during your stay. We will address these issues with our team to ensure that they are rectified promptly and that similar incidents are avoided in the future. Additionally, we will follow up with our breakfast provider to ensure the quality and freshness of the food and beverages served. We hope you will reconsider and give us another chance to provide you with a more enjoyable experience in the future. Sincerely, Hotel Manager

Dear Abel,Thank you immensely for your perfect rating! We're overjoyed to know that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

Dear Karina,Thank you for your perfect rating and for sharing your feedback with us. We're glad to hear that you found our hotel overall good, but we're sorry to hear that the pool closure affected your plans. We understand how disappointing that can be, and we apologize for any inconvenience it caused. Unfortunately, some circumstances are beyond our control, but we always strive to provide the best experience possible for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a future stay where everything goes smoothly. Thank you for choosing our hotel!Sincerely, Hotel Manager

Dear Maria,We sincerely apologize for the inconvenience caused by the elevator outage during your recent stay. Your comfort and mobility are important to us, and we regret any difficulty you experienced. We appreciate your kind words about our staff and food quality and hope to provide you with a smoother experience on your next visit. Thank you for your understanding.Sincerely, Hotel Manager

Dear Oliviya,We're glad to hear that our property was able to accommodate you despite the challenges you faced with Expedia. We apologize for the inconvenience and frustration caused by the reservation issue and the delay in reaching a resolution. Your feedback regarding Expedia is duly noted, and we'll do our best to assist you directly for any future bookings to ensure a smoother experience. We hope to have the opportunity to welcome you back under better circumstances.Sincerely, Hotel Manager

Dear Yadira,Thank you for your feedback. We're glad to hear that you found the room clean and the beds comfortable, and that you enjoyed the breakfast. However, we apologize for the inconvenience caused by the closure of the pool and issues with the elevators. Your comments will be shared with our maintenance team to ensure prompt resolution of any issues in the future. We appreciate your understanding and hope to provide a smoother experience during your next stay.Sincerely, Hotel Manager

Dear Kimberly,We sincerely apologize for the inconvenience and frustration you experienced due to the plumbing issues at our property. It is unacceptable that we failed to communicate the situation to you prior to your arrival, and we understand your disappointment. We take responsibility for not managing the situation effectively and ensuring that you were properly informed. Rest assured, we will address this internally to prevent similar occurrences in the future. We appreciate your understanding and patience throughout this process.Sincerely, Hotel Manager

Dear Krysta,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

Dear Edwin,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issues you mentioned to ensure a better experience for our guests in the future. Sincerely, Hotel Manager

Dear Sharita,Thank you for your perfect rating and for sharing your experience with us! We're sorry to hear that you were disappointed about the pool being under construction, but we're delighted to hear that Ms. Judy and our staff were able to make your stay memorable and comforting. Providing exceptional service, especially during difficult times, is important to us, and we're glad Ms. Judy was able to make you feel like family. We appreciate your kind words and look forward to welcoming you back to our location in Dallas, Texas. We hope the pool renovations will be complete for your next visit!Sincerely, Hotel Manager

Dear Magranda,Thank you for your perfect rating and positive feedback! We're delighted to hear that you and your family had a comfortable stay with us and that you found your room nice and clean. It's wonderful to know that our staff were very nice and friendly, providing you with excellent service. Your satisfaction is our priority, and we appreciate your kind words. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future!Sincerely, Hotel Manager

Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. Your experience is not reflective of our standards, and we deeply regret the inconvenience and disappointment caused. We will address these concerns promptly with our team to ensure improvements are made. Please know that we are committed to providing a better experience for our guests, and we hope to have the opportunity to regain your trust on your next visit. If there's anything else we can assist you with, please don't hesitate to let us know.Sincerely, Hotel Manager

Dear Aristotle,Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, including the outdated room, carpet smell, and malfunctioning pancake machine. We understand your disappointment and regret that we fell short of your expectations. Your feedback is valuable to us, and we will use it to make necessary improvements to ensure a better experience for our guests in the future. We appreciate your kind words about our staff and hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay.Sincerely, Hotel Manager

Dear Lidia, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

Dear Linda,Thank you for sharing your feedback with us. We're pleased to hear that you found our location and staff great. However, we apologize for the inconvenience caused by the lack of hot water during your stay. Your experience is important to us, and we will address this issue promptly to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience.Sincerely, Hotel Manager

Dear Guihua ,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager

Dear Cristal,We apologize for any confusion or inconvenience regarding the deposit charge and delay in its return. Your feedback is important to us, and we will review our procedures to ensure accuracy and efficiency in handling deposits. We value your business and hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager

Dear Abel,It is delightful to see 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely, Hotel Manager

Dear Craig,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager