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Beoordelingen van Homewood Suites by Hilton Dallas-Market Center

3 out of 5
Homewood Suites by Hilton Dallas-Market Center
2747 N Stemmons Fwy, Dallas, TX

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 435 van 797 beoordelingen" "
Gastenscore: 8 - Goed. 239 van 797 beoordelingen" "
Gastenscore: 6 - Redelijk. 71 van 797 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 797 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 24 van 797 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Santiago, Mcallen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our first time staying at this location, and we really enjoyed the comfort of our suite. The room was spacious, well-appointed, and provided a cozy atmosphere that made us feel right at home. The amenities were top-notch, adding to the overall pleasant experience. Getting around from this location was pretty easy. We found it conveniently situated near various attractions and dining options, making our daily outings hassle-free. The only slight drawback was the parking situation. It could have been a bit more convenient, but it wasn't a major issue since they had a security person onsite in the evening, which provided an added sense of safety and reassurance. Overall, we had a wonderful stay and would definitely consider returning in the future
4 nachten verbleven in mei 2024

4/10 – Matig

Natalie, Austin

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
Conveniently located and easy to find. Parking is $10 per night. This property lacks some attention. One elevator was down the entirety of our stay. Our room had not been thoroughly cleaned and over the course of our 3 night stay housekeeping never came so our tiny garbage bins were filled to the brim. The stove top had smudges of food and was missing a knob. There were stains on some towels and sheets and on the furniture. I also found a hair ball on the bathroom sink. The bedding was very thin as were the pillows, and the comforter lacked a proper duvet, it was just placed between 2 sheets. I found holes and stains on the curtains as well. Food crumbs in the refrigerator and microwave. Do not expect to have much in the kitchen. Plates and bowls for 3 people, no dish soap, no paper towels, no sponge. Just 1 single pack of dishwasher powder.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Amy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The pool was fun and rooms were spacious! So close and convenient to downtown!
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Jianchao

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Homewood Suites Team op 23 mei 2024
Hello Jianchao,Please feel free to reach out to the hotel if you have any questions or concerns about your stay. All the best

8/10 – Goed

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient Location
1 nacht verbleven in mei 2024
Reactie van Homewood Suites Team op 21 mei 2024
Location, location, location!Thank you, Karen for your review!

2/10 – Ontzettend slecht

Markesha, los angeles

4 nachten verbleven in april 2024
Reactie van Homewood Suites Team op 20 mei 2024
Hello Markesha,Please feel free to reach out to the hotel if you have any questions or concerns about your stay. All the best,

6/10 – Redelijk

Donna

Zakenreiziger, Reisde met familie
There were pests in the room
4 nachten verbleven in april 2024
Reactie van Homewood Suites Team op 23 apr 2024
Hello Donna,Thanks for telling us about your recent stay. We are sorry to hear that you experienced a problem. The hotel remains compliant with Hilton standards on pest control measures. We will definitely look into your concern.Safe travels,

10/10 – Uitstekend

Darci

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was there on business for a week and it was perfect for what and where i was going and Doing. WOULD stay there again
4 nachten verbleven in april 2024
Reactie van Dave op 22 apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and hope to welcome you back again soon.

8/10 – Goed

Teralyn

Off freeway. Restaurant next door. It would be nice to hair airport shuttle service.
2 nachten verbleven in april 2024
Reactie van Dave op 22 apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel.

8/10 – Goed

William

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely amazing. Everything was super clean. Easy check in and check out. Our only issue was the pool was “closed for the season”. End of April 85 degrees everyday we were ther….we are from New Orleans and we need a way to get out the heat. Didn’t understand why the pool was closed. Other guest were not understanding either. An open pool would have been 5 out of 5.
3 nachten verbleven in april 2024
Reactie van Homewood Suites Team op 19 apr 2024
Hello William,We appreciate your feedback regarding your stay. The pool is a seasonal pool, and we do our best to open it as soon as possible. However, this year, temperatures have varied thus delaying the opening. We hope that we can welcome you all back again soon!Safe travels,

4/10 – Matig

Gary

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Check in was affected by a chain wide computer system failure. On site management would not accept credit cards due to system malfunctions. Multiple guests, myself included, were made to stand in the lobby until solution could be found. Ended up utilizing Hilton app instead of Expedia app to virtually check in which solved my issue for my stay, but not for others
1 nacht verbleven in maart 2024
Reactie van David op 31 mrt 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry for your inconvenience. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 – Uitstekend

Claude, Guyton

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff there are excellent. Everyone was kind, happy, and helpful. I would definitely stay here again. Very convenient location.
3 nachten verbleven in maart 2024
Reactie van Homewood Suites Team op 29 mrt 2024
Hello Claude,Thank you for taking time to tell us about your experience with the hotel. We appreciate your business!Safe travels,

6/10 – Redelijk

AMANDA

Reisde met familie
This property was ok. They didn't have any toiletries that most hotels provide. When I asked theu said they had been ordered. We had to go out and by hand soap, dish soap, paper towels. Most hotels like this have these things already. I was also charged a seperate charge but was never notified as to why. It was ok and good enough to stay for that weekend.
3 nachten verbleven in maart 2024
Reactie van David op 20 mrt 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 – Redelijk

Cherise

Negatief: Personeel en service
TV did not work in our bedroom. Continental breakfast was absolutely horrible. Credit card machine did not work during check-in. No introduction to or about the property during check-in; was just told to insert my credit card without any explanation why. Never saw any housecleaning staff during my 3 day stay.
3 nachten verbleven in maart 2024
Reactie van Dave op 7 mrt 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stay due to attending a Dallas Cowboys game. It was clean, spacious and very affordable. Easy to get to and from the 35.
2 nachten verbleven in december 2023
Reactie van Dave op 29 feb 2024
Thank you for your stay, we hope to welcome you back again soon.Homewood Suites Team...

6/10 – Redelijk

Jasmine

Positief: Personeel en service
The hotel is dated and needs a deep clean. It also needs modern updates to the furniture and appliances.
6 nachten verbleven in januari 2024
Reactie van Homewood Suites Team op 8 feb 2024
Hello Jasmine,We appreciate your feedback of your recent stay.Safe travels,

8/10 – Goed

David Louis

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
5 nachten verbleven in december 2023
Reactie van David op 24 jan 2024
From the Homewood Suites Team, thank you for your stay and we hope to welcome you back again soon.

10/10 – Uitstekend

Jonathan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room is comfortable! bathroom is roomy ! Excellent breakfast! Need updated the smart TV.
5 nachten verbleven in januari 2024
Reactie van David op 23 jan 2024
Thank you for your stay! It was a pleasure having you here, we hope to welcome you back again soon.

2/10 – Ontzettend slecht

Wendell

1 nacht verbleven in januari 2024
Reactie van David op 18 jan 2024
Thank you for your stay. We hope you will consider returning if you are ever in the area again.

10/10 – Uitstekend

Eric

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. And Expedia let me book a room that wasn't available. But the property manager David helped out with the situation. And we enjoyed the stay.
2 nachten verbleven in december 2023
Reactie van David op 18 jan 2024
Thank you for your kind words, it was a pleasure having you here. We hope to welcome you back again soon.

8/10 – Goed

Thomas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
My stay was amazing. Looking forward to staying there again.
2 nachten verbleven in december 2023
Reactie van Homewood Suites Team op 18 dec 2023
Hello Thomas,We appreciate your survey and you telling us about your stay! We look forward to welcoming you back soon.Safe travels,

10/10 – Uitstekend

Deonna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Homewood Suites Team op 18 dec 2023
Hello Deonna,Thanks for your review!Safe travels,

8/10 – Goed

Jennifer

1 nacht verbleven in december 2023
Reactie van David op 4 jan 2024
Thank you for your stay! We hope you enjoyed it and would like to welcome you back again soon.

10/10 – Uitstekend

FILIBERTO

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We like the Kitchen
2 nachten verbleven in november 2023
Reactie van Homewood Suites Team op 7 dec 2023
Hello Filberto,We love hearing from our past guests. All of our rooms at the Homewood Suites Dallas Market Center offer a fully equipped kitchen along with spacious rooms. We love that you liked having a kitchen while staying here.Until next time,

10/10 – Uitstekend

Tom

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Homewood Suites Team op 7 dec 2023
Hello Tom,Thanks for the 10 out 10! We hope to see you again,

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Worked well with two separate bedrooms and full kitchen
5 nachten verbleven in november 2023
Reactie van Homewood Suites Team op 7 dec 2023
Hello Charles,Thank you for telling us about your stay. Our spacious 2 bedrooms suites offer a room with a fully equipped kitchen and 2 separate bedrooms fit for any family traveling together. Thank you for staying with us and we hope to welcome you back soon!Safe travels,

10/10 – Uitstekend

ReShauna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Homewood Suites Team op 5 dec 2023
Thank you, ReShauna for the 5 out of 5 review!Safe travels,

10/10 – Uitstekend

KAREN

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great 👍
2 nachten verbleven in december 2023
Reactie van Homewood Suites Team op 5 dec 2023
Thank you, Karen for your wonderful comment!We hope to see you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice clean rooms. Breakfast was great.
1 nacht verbleven in december 2023
Reactie van Homewood Suites Team op 5 dec 2023
Thank you for taking time to tell us about your stay! We love hearing your room was nice and clean and that breakfast was a hit!Travel safely,

10/10 – Uitstekend

JAMES

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
With a large on-site parking lot, a parking fee should not be charged. It isn't a down-town property requiring a parking garage structure. Other than that and room freshen-up every other day vice every day an outstanding property and a great stay!
13 nachten verbleven in november 2023
Reactie van David op 28 nov 2023
Thank you for your stay! we hope you enjoyed it and would like to welcome you back again soon.

4/10 – Matig

Rebecca

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Check-in was less than expected. We were left waiting with no explanation. The battery in the smoke detector was low and began chirping. We spoke to the gentleman at the front desk and he was of no use. How hard would to have been to send someone to change the battery or give one to us and let us do it ourselves. We eventually removed the cover of the smoke detector and removed the battery ourselves so we could get some sleep. Otherwise, the hotel was nice.
1 nacht verbleven in november 2023
Reactie van David op 28 nov 2023
Thank you for sharing your recent experience at our hotel. I was very sorry to hear you were unhappy with your suite. It is our goal to provide all the comforts of home to our guests. I am working with our housekeeping and maintenance staff to prevent this from happening in the future. I hope if your travels bring you back to the area, you will consider staying with us again.

10/10 – Uitstekend

Sylvia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean, beds comfortable. Convenient location for our stayover.
2 nachten verbleven in november 2023
Reactie van David op 24 nov 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We would like to welcome you back again soon!

8/10 – Goed

Jorge

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Someone threw up near our vehicle which was park near the right door entrance.
5 nachten verbleven in november 2023
Reactie van David op 24 nov 2023
Thank you for your recent stay at our hotel! I hope you were able to enjoy it. We would like to welcome you back again in the future!

10/10 – Uitstekend

Gabriela

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very easy check in and friendly staff
1 nacht verbleven in november 2023
Reactie van David op 20 nov 2023
Thank you for your recent stay! We do appreciate you and, we hope to welcome you back again soon.

8/10 – Goed

Tyrone, Atlanta

Zakenreiziger
Negatief: Voorzieningen
Really hard to get in contact with staff.
1 nacht verbleven in augustus 2023
Reactie van David op 14 nov 2023
Thank you for taking the time to share your experience at our hotel we truly do appreciate your business.

2/10 – Ontzettend slecht

Miguel Angel

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pague 2 veces la habitación
1 nacht verbleven in november 2023
Reactie van David op 10 nov 2023
Thank you for your stay, Mr. Miguel.I'm very sorry you did not receive the service you deserved. My name is David Ass. Manager If I can be of any further assistance please call the Hotel.

8/10 – Goed

Chanda

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Unsatisfactory customer
The property itself was nice, what I didn’t know was there is no cleaning of the room until your 5th day on the property. Housekeeping did not replenish towels, toilet paper or empty trash in a fully furnished kitchen room. You had to call and go to the front desk to retrieve it yourself. Such a huge inconvenience for the amount of money you pay. We stayed Fri-Mon.
3 nachten verbleven in november 2023
Reactie van David op 15 nov 2023
Thank you for sharing your recent experience at our hotel. I was very sorry to hear you were not pleased during your stay. It is our goal to provide all the comforts of home to our guests. I am working with our housekeeping staff to prevent this from happening in the future. I hope if your travels bring you back to the area, you will consider staying with us again.

2/10 – Ontzettend slecht

Sonya

1 nacht verbleven in november 2023
Reactie van David op 15 nov 2023
We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your feedback is very important to us, and we take our commitment to our Suite Assurance very seriously. Thank you for your feedback, and we hope you will come back and stay with us again.

10/10 – Uitstekend

Verayma

Great stay with great amenities my kids enjoyed the breakfast.
1 nacht verbleven in augustus 2023
Reactie van Dave op 23 okt 2023
Thank you for your stay, we would like to welcome you back again soon.Homewood Suites team.

10/10 – Uitstekend

Javier

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Dave op 16 okt 2023
Thank you for your stay, we hope to welcome you back again soon.

10/10 – Uitstekend

Ron

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Dave op 13 okt 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We would like to welcome you back again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Easing a dreaded journey
Providing transportation for my friend understand surgery at Methodist Hospital. Was able to get a late check out so I didn’t have to spend as much waiting in an uncomfortable hospital chair. Great breakfasts-nice guy keeping it and the coffee stocked.
2 nachten verbleven in oktober 2023
Reactie van Dave op 13 okt 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We would like to welcome you back again soon!From The Homewood Suites Team.

6/10 – Redelijk

Carlos

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Overall the property was clean. I didn't like that the air return in the room, looked to not have ever been cleaned since they opened and gave me bad allergies which led to me hardly get any sleep. They also had local parking, yet you had to pay for it, didn't make sense...
1 nacht verbleven in oktober 2023
Reactie van Dave op 13 okt 2023
Thank you for sharing your recent experience at our hotel. I was very sorry to hear you were unhappy with your suite. It is our goal to provide all the comforts of home to our guests. I am working with our housekeeping and maintenance staff to prevent this from happening in the future. I hope that your travels bring you back to the area and that you consider staying with us again.

8/10 – Goed

Shelley

Zakenreiziger, Reisde met familie
Positief: Personeel en service
You could tell they have made improvements to the property but it would feel even better if renovated again. I tried to ignore spots on furniture and carpets that made me feel like it wasn’t clean. The shower was clean and the bedding too, so that helped. The breakfast was okay. Loved the amount of space we had to relax a bit.
1 nacht verbleven in oktober 2023
Reactie van Dave op 13 okt 2023
Thank you for sharing your recent experience at our hotel. I hope that your travels bring you back to the area and that you consider staying with us again.

8/10 – Goed

Terry

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Homewood Suites Team op 2 okt 2023
Hello Terry,Thanks for taking the time to tell us about your stay!We hope to see again soon.Warm regards,

10/10 – Uitstekend

Joni

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Clean and employees were very kind and helpful
1 nacht verbleven in september 2023
Reactie van Dave op 27 sep 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We would like to welcome you again soon!

10/10 – Uitstekend

Dan

1 nacht verbleven in september 2023
Reactie van Homewood Suites Team op 25 sep 2023
Hello Dan,Thanks for taking time to tell us about your stay.We hope to welcome you back soon!Safe travels,

10/10 – Uitstekend

Lakisha

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Satisfied with my Stay
My stay was magnificent. No matter if I stay at 3 or 5 Star, I always wipe down the common areas and check the mattress. And from my typical routine, I would say that the room (single king-size room) was well maintained. Everything was very clean which allowed me to be comfortable in the space. The staff was friendly and accommodating. I highly recommend.
2 nachten verbleven in september 2023
Reactie van Dave op 26 sep 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We would love to welcome you back again soon!

6/10 – Redelijk

Paul

The desk clerk charged a hidden fee as an incidentals deposit, but could not identify what those incidentals might be. We had very noisy neighbors, and the front desk was on aThe desk clerk charged a hidden fee as a incidentals deposit, but could not identify what those incidentals might be. We had very noisy neighbors, and the front desk was unable to change or both that.
2 nachten verbleven in september 2023
Reactie van Dave op 26 sep 2023
Good afternoon Mr. Paul, Thank you for your recent stay at our hotel.My apologies for the inconvenience/ misunderstanding.Every reservation is required to swipe or insert a credit card for incidents at check-in, and these funds are released at check-out.Thanks again.

8/10 – Goed

Evette

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Homewood Suites Team op 11 sep 2023
Hello Evette,Thanks for the 8 out of 10 survey!We hope to welcome back soon,