Lobbylounge

Beoordelingen van The Westin Dallas Fort Worth Airport

4 out of 5
The Westin Dallas Fort Worth Airport
4545 W John Carpenter Fwy, Irving, TX

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 531 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 274 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 97 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 54 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 45 van 1001 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Dominique

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fast and pleasant check in. Close to the airport. Did hear some planes during the short night due to staying because of a missed flight connection. Comfortable bed. Clean room. Shuttle service.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Asad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property is right under the runway where the planes land and therefore it is very loud.
1 nacht verbleven in mei 2024
Reactie van General Manager op 14 mei 2024
Dear Asad, We appreciate your feedback regarding your recent stay with us. Your comments regarding the noise level from nearby air traffic are concerning, and we apologize for any disturbance this may have caused. Ensuring our guests' comfort is paramount, and we regret falling short of your expectations in this regard. Please know that we take your feedback seriously and will continue to explore ways to minimize disruptions for our guests. We hope for the opportunity to welcome you back in the future and provide you with a more tranquil experience.Thomas BlanchardGeneral Manager

6/10 – Redelijk

Sakinah

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van General Manager op 12 mei 2024
Dear Sakinah, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Eve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and clean
1 nacht verbleven in mei 2024

10/10 – Uitstekend

ELIER, El Paso

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
near DFW
1 nacht verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear ELIER, Thank you for choosing to stay at The Westin Dallas Fort Worth Airport. We are pleased you thoroughly enjoyed your stay with us, and our location was ideal for your travel needs. We hope we will be the first hotel you think of on future trips to the area.Thomas BlanchardGeneral Manager

6/10 – Redelijk

Armando

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Hotel for the price. It is in an area around DFW, surrounded by other hotels, not many eating choices if you have no Transporation. We always stay here when American Airlines strands us on our way back home. So we end up here late at night. ( Im sure stranded passengers are common here). Biggest complaint is the limited menu and restaurant hours....for this location and the stranded passengers, there should be 24 hours service. Yes you can hear the planes landing early in the morning.
1 nacht verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Dear Armando, Thank you for staying with us and sharing your experience. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Thomas BlanchardGeneral Manager

6/10 – Redelijk

Mindi

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
I didn’t know you had to pay $20 a night for parking in their uncovered parking lot. They also did not offer any complimentary coffee in the morning. Their rooftop pool was very small and it an area that needed some esthetic work done.
2 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear Mindi, Thank you for staying with us and reviewing your experience. We never intend to disappoint; therefore, we understand your concern about our parking fees and regret not meeting your expectations. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We also regret not meeting your expectations regarding some of our amenities. We appreciate all of your feedback and hope to have you as our guest again for a much-enhanced stay.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Mike

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in april 2024

10/10 – Uitstekend

Marcene

Positief: Personeel en service
Don’t like you have to be an exclusive member to have any kind of breakfast
1 nacht verbleven in april 2024

10/10 – Uitstekend

Renee, Sanger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
More lunch choices would have been nice, but our lunches were fine.
1 nacht verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Dear Renee, We are delighted you enjoyed your stay at The Westin Dallas Fort Worth Airport. While we are glad to read your lunches met your satisfaction, we appreciate your feedback regarding additional lunch choices. Your comments help us continually improve, and we look forward to exceeding your expectations during your next visit. Thank you for your kind words.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Katherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Olivia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice convenient quiet Shuttle service to airport
1 nacht verbleven in april 2024

8/10 – Goed

Graziella

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel the shuttle service very efficient and quick
1 nacht verbleven in april 2024

10/10 – Uitstekend

james

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van General Manager op 18 apr 2024
Dear james, Thank you for the wonderful rating of The Westin Dallas Fort Worth Airport! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Marilsa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 18 apr 2024
Dear Marilsa, We appreciate you taking the time to leave your kind rating for The Westin Dallas Fort Worth Airport. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Thomas BlanchardGeneral Manager

8/10 – Goed

Mary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a wonderful stay at the Westin. I’d like to especially note two folks who made my stay memorable—Dominic, who helped me get my bags to my room and then served dinner to me in the restaurant, and the shuttle driver who went way beyond the job duties to help me get to the airport for my next flight. Both are outstanding employees who made me feel safe and cared for.
1 nacht verbleven in april 2024
Reactie van General Manager op 15 apr 2024
Dear Mary, We are delighted to read that we took the best care of you while you were with us. Attentive service supported by comfortable accommodations is what sets us apart, and it truly means the world to us that you recognize and value these aspects. Our guests are like family; without you, we wouldn't be able to do what we love every day. Thank you for making this possible for so many of our dedicated and faithful team members. We hope to have the opportunity to welcome you back soon to The Westin Dallas Fort Worth Airport.Thomas BlanchardGeneral Manager

8/10 – Goed

Pedro

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good for a stop in Dallas
1 nacht verbleven in april 2024
Reactie van General Manager op 14 apr 2024
Dear Pedro, Thank you for your feedback on The Westin Dallas Fort Worth Airport! We're glad to hear that you found our hotel convenient. Your satisfaction is our priority, and we hope to welcome you back for another comfortable stay soon. Safe travels!Thomas BlanchardGeneral Manager

8/10 – Goed

Sandra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love Westin. My favorite hotel chain. Service is almost always great. Eddie, behind the bar, is excellent!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Joyce

2 nachten verbleven in april 2024
Reactie van General Manager op 10 mei 2024
Dear Joyce, Thank you for choosing The Westin Dallas Fort Worth Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Eduardo

1 nacht verbleven in april 2024
Reactie van General Manager op 28 apr 2024
Dear Eduardo, Thank you for the wonderful rating for The Westin Dallas Fort Worth Airport! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Thomas BlanchardGeneral Manager

8/10 – Goed

Patrick

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to airport; updated rooms
1 nacht verbleven in april 2024
Reactie van General Manager op 21 apr 2024
Dear Patrick, Thank you for staying at The Westin Dallas Fort Worth Airport. We are pleased our proximity to the terminals could help you easily arrive and depart. It was a pleasure hosting you, and we hope we will be the first hotel you think of when you make future trips to the area.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Marando

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My stay was short but the place was well kept
1 nacht verbleven in maart 2024
Reactie van General Manager op 8 apr 2024
Dear Marando, Thank you for choosing The Westin Dallas Fort Worth Airport. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Thomas BlanchardGeneral Manager

8/10 – Goed

Jodi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Rosalia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
6 nachten verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Rosalia, We are pleased to receive your generous rating for The Westin Dallas Fort Worth Airport. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

ALBERT

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Restaurant sub par food. Service great
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Niwde, Charlotte

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
Dear Niwde, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at The Westin Dallas Fort Worth Airport. We'd love to host you again someday for yet another unforgettable visit.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Allen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would like to have been informed in advance that there was a healthy fee to park.
4 nachten verbleven in maart 2024
Reactie van General Manager op 27 mrt 2024
Dear Allen, We are delighted to read about your positive experience at The Westin Dallas Fort Worth Airport! Thank you for your feedback regarding the parking fee. We appreciate your understanding. Your satisfaction is important to us, and we hope to welcome you back for another great stay.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

gregory

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Shuttle service driver Matt was awesome
1 nacht verbleven in maart 2024
Reactie van General Manager op 24 mrt 2024
Dear Gregory, Thank you for taking the time to review your recent experience at the hotel. We are thrilled to read that you had an awesome experience with our shuttle service driver, Matt, at The Westin Dallas Fort Worth Airport. Providing exceptional service is our priority, and we are glad Matt made your stay memorable. We will be sure to pass along your kind words. Thank you for choosing to stay with us!Thomas BlanchardGeneral Manager

6/10 – Redelijk

Amy

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van General Manager op 24 mrt 2024
Dear Amy, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Bernice

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was tired from a long day of travel - the customer service at this hotel was excellent. Above and beyond. Every staff person I interacted with was helpful and kind. Highly recommend the restaurant - the food was delicious!
1 nacht verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Dear Bernice, We are delighted to know that you loved your time with us, and what made it more special was the food offered to you at our restaurant. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all of our guests. Thank you for acknowledging their efforts. It was such a pleasure hosting your visit at The Westin Dallas Fort Worth Airport, and we hope to have the honor of doing so again soon.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Chantelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Restaurant stays open until midnight with the same options for room service
1 nacht verbleven in maart 2024
Reactie van General Manager op 21 mrt 2024
Dear Chantelle, It was a pleasure to read your fantastic review about The Westin Dallas Fort Worth Airport. We strive to provide every guest with outstanding hospitality, and your compliments encourage us all. Thank you for highlighting our restaurant and room service. Thank you for being our guest, and we hope to be your hotel of choice whenever you visit the area.Thomas BlanchardGeneral Manager

8/10 – Goed

Lawrence

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fast check in and room was top notch.
1 nacht verbleven in maart 2024
Reactie van General Manager op 17 mrt 2024
Dear Lawrence, Thank you for sharing your fantastic experience at The Westin Dallas Fort Worth Airport! We're thrilled to hear that you had a seamless check-in process and enjoyed your luxurious room. Providing exceptional service and comfort is our top priority, and we're delighted that we could exceed your expectations. We hope to see you again when your travels bring you back into the area. Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel with clean rooms, very comfortable beds and helpful staff.
1 nacht verbleven in maart 2024
Reactie van General Manager op 11 mrt 2024
Dear Jennifer, Thank you for being our guest at The Westin Dallas Fort Worth Airport. We are glad to know how much you appreciated our clean room and comfortable beds. We love reading beautiful comments about our associates and will be sure to share this review with our entire team. It was a true pleasure to have you as our guest, and we hope to see you again soon!Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Harry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful stay. Everything we needed.
1 nacht verbleven in maart 2024
Reactie van General Manager op 11 mrt 2024
Dear Harry, Thank you for choosing The Westin Dallas Fort Worth Airport. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We appreciate you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Thomas BlanchardGeneral Manager

8/10 – Goed

Vanessa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice rooms
2 nachten verbleven in maart 2024
Reactie van General Manager op 5 mrt 2024
Dear Vanessa, Thank you for being our guest at The Westin Dallas Fort Worth Airport. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your room. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Donna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and close to airport
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 mrt 2024
Dear Donna, Thank you for sharing your feedback! We're delighted to hear that you found The Westin Dallas Fort Worth Airport to be conveniently located near the airport. Our prime location aims to provide guests with ease and comfort during their travels. We look forward to welcoming you back and ensuring another pleasant stay.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Ramsey, Atlanta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good stay in general - great stay for an airport hotel.
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 mrt 2024
Dear Ramsey, Thank you for your fantastic feedback! We're thrilled your stay at The Westin Dallas Fort Worth Airport was enjoyable. It's wonderful that you found our hotel a great choice for an airport stay. We appreciate your kind words and hope to welcome you back soon for another excellent experience.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

lavonia

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was gorgeous and the staff were amazingly knowledgeable and helpful. I would definitely stay here again!
1 nacht verbleven in maart 2024
Reactie van General Manager op 3 mrt 2024
Dear lavonia, Thank you for being our guest at The Westin Dallas Fort Worth Airport. Your compliments are a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Thomas BlanchardGeneral Manager

8/10 – Goed

Jason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van General Manager op 27 feb 2024
Dear Jason, We appreciate you taking the time to leave your kind rating for The Westin Dallas Fort Worth Airport. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Allen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van General Manager op 27 feb 2024
Dear Allen, Thank you for the wonderful rating for The Westin Dallas Fort Worth Airport! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Thomas BlanchardGeneral Manager

8/10 – Goed

Francisca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bathroom was super clean. Bed had hair on it but it was so clean other than that.
1 nacht verbleven in februari 2024
Reactie van General Manager op 26 feb 2024
Dear Francisca, Please accept our gratitude for reviewing your stay at The Westin Dallas Fort Worth Airport. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with our clean bed and bathroom. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Cristina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room very clean, comfortable bed, great towels! The room was awesome! Property could use some updating in hallways, and beautifying a bit around the hotel. Everything else was great!
2 nachten verbleven in februari 2024
Reactie van General Manager op 24 feb 2024
Dear Cristina, Thank you for being our guest at The Westin Dallas Fort Worth Airport. We are glad to know how much you appreciated our comfortable beds and well-appointed rooms. Our goal is to provide an excellent stay, starting with a great night's sleep. We hope you will be back to see us again soon.Thomas BlanchardGeneral Manager

4/10 – Matig

Phillip

1 nacht verbleven in februari 2024
Reactie van General Manager op 21 mrt 2024
Dear Phillip, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Carol

1 nacht verbleven in februari 2024
Reactie van General Manager op 21 mrt 2024
Dear Carol, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Westin Dallas Fort Worth Airport. We look forward to your return and wish you all the best with your future travels.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

David

1 nacht verbleven in februari 2024
Reactie van General Manager op 13 feb 2024
Dear David, We are delighted with your rating! It's lovely to know that you enjoyed so much about your time at The Westin Dallas Fort Worth Airport. We look forward to serving you again in the future.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Jan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice room
1 nacht verbleven in februari 2024
Reactie van General Manager op 5 feb 2024
Dear Jan, We are thrilled you had an excellent stay at The Westin Dallas Fort Worth Airport, and we appreciate the fantastic rating. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. It was our pleasure to accommodate you, and we look forward to your next visit with us.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Alma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Have stayed multiple times. Very easy to get to airport and nice clean facilities
1 nacht verbleven in februari 2024
Reactie van Thomas Blanchard General Manager op 6 feb 2024
Dear Alma, Thank you for being our guest again at The Westin Dallas Fort Worth Airport. We are pleased that we could provide you with an enriching stay. We appreciate your generous comments regarding the cleanliness of our property and the convenient location close to the airport. Thank you for making us your preferred choice on every visit, and we hope to see you soon.Thomas BlanchardGeneral Manager

10/10 – Uitstekend

Mike

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great place
Reactie van General Manager op 29 jan 2024
Dear Mike, Thank you for being our guest at The Westin Dallas Fort Worth Airport. It makes us happy that you appreciated everything about your stay, including our clean and comfortable accommodations and our hardworking staff, who strive to exceed your expectations. Your review is much appreciated and encourages us to continue our efforts. It was our pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to the area.Thomas BlanchardGeneral Manager

4/10 – Matig

Edwin

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
DON'T WASTE YOUR MONEY!
Toilet did not work, door latch got stuck, so we couldn't get in our room, $15 a day parking was ridiculous, shower water was barely even warm. Other than that, it was a nice hotel.
2 nachten verbleven in januari 2024
Reactie van General Manager op 16 jan 2024
Dear Edwin, We sincerely apologize for the inconveniences you encountered during your stay. It is disheartening to hear about the issues with the toilet, door latch, parking, and water temperature. This falls below our standards, and we deeply regret any frustration caused. Your feedback is invaluable, and we are actively addressing these concerns to ensure a more seamless experience for our guests. We appreciate your understanding and hope for the opportunity to regain your trust in the future.Thomas BlanchardGeneral Manager

8/10 – Goed

John

1 nacht verbleven in december 2023
Reactie van General Manager op 21 jan 2024
Dear John, We are thrilled you had an excellent stay at The Westin Dallas Fort Worth Airport, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Thomas BlanchardGeneral Manager