Serveert ontbijt, lunch, diner, Amerikaanse gerechten
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Beoordelingen van The Westin Galleria Dallas

4 out of 5
The Westin Galleria Dallas
13340 Dallas Pkwy, Dallas, TX

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 631 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 217 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 79 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 33 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 42 van 1002 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Mark, Fort Worth

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Front reception not very welcoming.
1 nacht verbleven in mei 2024
Reactie van Greg White, General Manager op 28 mei 2024
Thank you for the feedback. We appreciate the opportunity to improve based on your comments. We'll be sharing this with leadership as well. We hope that you'll be willing to try our hotel again in the future so we could have the opportunity to elevate your opinion!

10/10 – Uitstekend

Patricia Fe

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff, they were so welcoming! I like how the hallways and the carpet inside our room smelled so nice! Living up to its 4 star standard.
1 nacht verbleven in mei 2024
Reactie van Greg White, General Manager op 27 mei 2024
Thank you for the kind words! We are thrilled you had a nice stay and enjoyed yourself! Please come back again soon!

10/10 – Uitstekend

Memory

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a wonderful property to stay at.
2 nachten verbleven in mei 2024
Reactie van Greg White, General Manager op 27 mei 2024
Thank you so much for staying with us and for the very kind words! We appreciate your business and hope you visit us again soon!

10/10 – Uitstekend

Davena

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location
2 nachten verbleven in mei 2024
Reactie van Greg White, General Manager op 21 mei 2024
Thank you so much for staying with us and for your rating! We appreciate your business. Please visit us again soon!

10/10 – Uitstekend

Vanessa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Greg White, General Manager op 9 mei 2024
Thank you so much for your business and for your rating! Please visit again very soon!

10/10 – Uitstekend

maribel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Greg White, General Manager op 9 mei 2024
Thank you! We appreciate your business!

10/10 – Uitstekend

dana

1 nacht verbleven in april 2024
Reactie van Greg White, General Manager op 23 mei 2024
Thank you so much for staying with us and for your rating! Please visit again soon!

6/10 – Redelijk

Amy

1 nacht verbleven in april 2024
Reactie van Greg White, General Manager op 9 mei 2024
Thank you for staying with us! We're sorry you didn't have an excellent experience. Please let us know if there is anything we can do to improve your opinion.

8/10 – Goed

Tim

1 nacht verbleven in april 2024
Reactie van Greg White, General Manager op 14 mei 2024
Thank you for staying with us! We appreciate your business.

8/10 – Goed

Makungu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good area with easy shoping
2 nachten verbleven in april 2024
Reactie van Greg White, General Manager op 22 apr 2024
Thank you for your review and for your business!

10/10 – Uitstekend

April

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in. Clean property and felt safe. Good food options working the hotel and nearby.
1 nacht verbleven in april 2024
Reactie van Greg White, General Manager op 22 apr 2024
Thank you so much for the feedback and for staying with us! Please come again soon!

8/10 – Goed

Anne, Edmond

1 nacht verbleven in februari 2024
Reactie van Greg White, General Manager op 12 mei 2024
Thank you for staying with us! Please visit again soon.

6/10 – Redelijk

Semira

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Elevator was slow and busy we were waiting for a long time until we get the 4th one less full . We can fit us in. Room has smell. They need sanitized the rooms, sheets and bathroom.
1 nacht verbleven in april 2024
Reactie van Greg White, General Manager op 22 apr 2024
Thank you for the feedback! This is the only way we can improve so we genuinely appreciate it. We will work to ensure that we address this issue with the department leadership. We do apologize for your disappointment!

10/10 – Uitstekend

Santos N.

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente service. There was a very kind lady un front desk name Ms. Mary. She was so helpful, kind, and sweet, The room was so clean, we higher recommend this place to stay
1 nacht verbleven in april 2024
Reactie van Greg White, General Manager op 22 apr 2024
Thank you for the feedback and the kind words! We look forward to sharing this with our team, including Maria. Agreed, she is wonderful! Please visit us again soon!

10/10 – Uitstekend

David

1 nacht verbleven in april 2024
Reactie van Greg White, General Manager op 12 mei 2024
Thank you so much for your rating and for staying with us! Please visit again soon!

10/10 – Uitstekend

Victor, Los Angeles

4 nachten verbleven in april 2024
Reactie van Greg White, General Manager op 12 mei 2024
Thank you so much for your business and for your rating! Please come back soon!

10/10 – Uitstekend

Sidney

1 nacht verbleven in april 2024
Reactie van Greg White, General Manager op 12 mei 2024
We're so glad you had a nice stay! Please visit us again soon!

10/10 – Uitstekend

Danielle

2 nachten verbleven in april 2024
Reactie van Greg White, General Manager op 9 mei 2024
Thank you so much for staying with us and for your rating. We appreciate you!

10/10 – Uitstekend

Mauricio Gerardo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Esta muy bien ubicado el Hotel muy limpio hay tiendas y restsurats
3 nachten verbleven in april 2024
Reactie van Greg White, General Manager op 22 apr 2024
¡Muchas gracias por tus comentarios y por tu negocio! ¡Vuelva a visitarnos pronto!

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay!!
2 nachten verbleven in april 2024
Reactie van Greg White, General Manager op 22 apr 2024
Thank you so much for staying with us! We're thrilled you enjoyed your visit! Please come again soon.

4/10 – Matig

Margaret A

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Add some more color and flowers.
3 nachten verbleven in april 2024
Reactie van Greg White, General Manager op 22 apr 2024
Thank you for the feedback! We're so sorry you were so disappointed in your experience.

10/10 – Uitstekend

Jeffrey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always enjoy the stay at this Westin property in Dallas. Never had any issues with parking, but if you come back later in the evening, you’ll likely be parking in one of the mall parking garages, attached to the hotel.
1 nacht verbleven in april 2024
Reactie van Greg White, General Manager op 22 apr 2024
Thank you for your loyalty and for your feedback for our other guests! We appreciate your business!

10/10 – Uitstekend

Saul

1 nacht verbleven in april 2024
Reactie van Greg White, General Manager op 9 mei 2024
Thank you so much for staying with us and for your rating. We appreciate you!

10/10 – Uitstekend

Ruth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property! Will be adding it on my list of favorites!
1 nacht verbleven in maart 2024
Reactie van Greg White, General Manager op 22 apr 2024
Thank you for the kind words and for your business! We appreciate you! Please do visit again very soon.

10/10 – Uitstekend

Kyara

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was my first time in Dallas and my first time staying at the Westin and it was a wonderful time. It was a beautiful property located in the Galleria and I have to say that was one of the best beds I’ve ever slept on.
3 nachten verbleven in maart 2024
Reactie van Greg White, General Manager op 2 apr 2024
Thank you so very much for your feedback! We are thrilled you had a wonderful stay! Please visit again soon!

10/10 – Uitstekend

Juliuna

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great check in service every time. Awesome room service. Convenient and fun to walk right into the Galleria
1 nacht verbleven in maart 2024
Reactie van Greg White, General Manager op 22 mrt 2024
Thank you so much for your feedback and for your business! Please visit us again soon!

10/10 – Uitstekend

Katy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There is no elevator in the garage so drop your luggage of first or valet your car. This is truly the only thing I didn’t like at the hotel. Everything else was wonderful.
2 nachten verbleven in maart 2024
Reactie van Greg White, General Manager op 18 mrt 2024
Thank you for the feedback! We truly appreciate your business and are so happy most of your stay was great! Please visit again soon.

8/10 – Goed

Guillermina

1 nacht verbleven in maart 2024
Reactie van Greg White, General Manager op 22 apr 2024
Thank you for staying with us and for your rating. Please visit us again!

10/10 – Uitstekend

Jennifer

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved it- bed was so comfortable! I HATE THAT I DON'T GET MY BONVOY POINTS because I booked through expedia. Will not do that again!
2 nachten verbleven in februari 2024
Reactie van Greg White, General Manager op 4 mrt 2024
We're so happy you had a great stay! And we are so grateful for your loyalty as a Marriott Bonvoy member. Please visit us again!

8/10 – Goed

Binge

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean hotel located at the Dallas galleria
1 nacht verbleven in februari 2024
Reactie van Greg White, General Manager op 29 feb 2024
Thank you so much for your feedback and for your business! Please visit again soon!

8/10 – Goed

Jason

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is great but the parking is horrible if you don’t want to valet
2 nachten verbleven in februari 2024
Reactie van Greg White, General Manager op 29 feb 2024
We are so sorry that you were disappointed in the parking options as there is the surface lot as well as multiple garages with complimentary self-parking. We apologize if this wasn't clearly pointed out. We hope you will give us another opportunity in the future to give you a better stay.

10/10 – Uitstekend

Megan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved staying here, perfect for wanting to go shop!
1 nacht verbleven in februari 2024
Reactie van Greg White, General Manager op 19 feb 2024
Thank you so much for staying with us and for your review. Please visit again soon!

4/10 – Matig

Lydia

Zakenreiziger, Reisde met familie
Negatief: Personeel en service, voorzieningen
Took me 3 times to get body wash for shower. Booking threw a third party their 200 refundable deposit is a little high. 18 bucks for internet was high and that was per day. They snack charges for in room were ridiculous, due to the amount one pays to stay per night.
1 nacht verbleven in februari 2024
Reactie van Greg White, General Manager op 19 feb 2024
Thank you for the feedback! We are so sorry to hear you were disappointed with your stay! Internet is complimentary for all Marriott Bonvoy members so we'd encourage you to join this free and rewarding program. We will pass your feedback on to all department leaders for review and improvement. Thank you!

10/10 – Uitstekend

Amanda

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Greg White, General Manager op 18 feb 2024
Thank you so much for your rating and for staying with us! Please visit again soon!

10/10 – Uitstekend

traci

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love that we can park our car and not leave the property until we are ready to go home. I can just walk to the shops and dining without going outside.
2 nachten verbleven in februari 2024
Reactie van Greg White, General Manager op 5 feb 2024
Thank you so much for your feedback and thank you for staying with us! We appreciate you!

10/10 – Uitstekend

Tiffany

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the very reasonable cost for the stay and over-night valet. Also, I enjoyed the simple and quick check-in and check-out. Additionally, the room was very clean and comfortable. We enjoyed an especially delicious meal at Oceanaire where the staff was very courteous, friendly and helpful. The Nordstrom staff was very helpful and professional. Also, the clothing and shoes selection was exceptional. The mall connected to the hotel was beautiful. However, there were some common areas where there was an unpleasant smell- a bad septic smell near the indoor entrance to Nordstrom and some other areas. Overall, our experience at the Westin was as expected- top rate. Thank you!
1 nacht verbleven in januari 2024
Reactie van Greg White, General Manager op 30 jan 2024
Thank you so much for the feedback! We look forward to sharing it with our team. We will also pass on the comments to the Galleria team regarding your experience in the common areas there. We appreciate you taking the time to provide this information! Please visit again soon.

10/10 – Uitstekend

Tiffany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Greg White, General Manager op 29 jan 2024
Thank you so much for your business and for your rating. Please visit again soon!

6/10 – Redelijk

Ashley

Reisde met partner
Greeting at front desk not pleasant or informative upon check-in.
1 nacht verbleven in januari 2024
Reactie van Greg White, General Manager op 21 jan 2024
We're so sorry you didn't have a great experience. We were very disappointed to read this. Thank you for the feedback as we will certainly use your comments for retraining of our team!

10/10 – Uitstekend

Percy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Greg White, General Manager op 21 jan 2024
Thank you so much for staying with us and for your rating. We appreciate you!

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Greg White, General Manager op 21 jan 2024
Thank you! We appreciate your business!

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Disappointed Stay
I stayed in a suite and it looked like a large Motel 6 Room! I was truly embarrassed when I was visited by my guests.
1 nacht verbleven in januari 2024
Reactie van Greg White, General Manager op 9 jan 2024
We are so sorry for your disappointment and very surprised to read this! We appreciate the feedback as it is not something we ever hear about our suites. Thank you for your business.

8/10 – Goed

Greg

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Greg White, General Manager op 9 jan 2024
Thank you for staying with us! We appreciate your business!

6/10 – Redelijk

Eugenia, Georgetown

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Greg White, General Manager op 9 jan 2024
Thank you for staying with us! We're sorry you didn't have an excellent experience. Please let us know if there is anything we can do to improve your opinion.

10/10 – Uitstekend

Alisha

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxing
2 nachten verbleven in december 2023
Reactie van Greg White, General Manager op 9 jan 2024
We're so happy your stay was relaxing. Thank you for visiting and for your business!

10/10 – Uitstekend

CARLOS

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023
Reactie van Greg White, General Manager op 9 jan 2024
Thank you! We appreciate your business!

10/10 – Uitstekend

Rebekah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Greg White, General Manager op 9 jan 2024
Thank you so much for staying with us and for your rating. We appreciate you!

8/10 – Goed

Jennifer

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Online information is misleading. There is NO spa, instead they tell you to go to a spa down the street. The pool is NOT heated. There is NO dedicated free parking for hotel guests, you must park in the mall parking lot wherever there is room available. Other than this the hotel is nice and convenient if your main objective is eating and shopping at the Galleria Mall. We have also stayed at the second closest hotel to the galleria and it is nice, rooms are bigger and they have their own parking. You do have to walk a few yards to the mall but so did we due to the lack of parking at the Westin. So we basically paid $100 more dollars a night to have our hotel lobby open up to the mall. One last note I will make is that if you are staying either before or after Christmas, arrive when the mall is not open. There is only one way into the hotel and we waited 45 minutes at the light just to get into the hotel entrance!
2 nachten verbleven in december 2023
Reactie van Greg White, General Manager op 1 jan 2024
Thank you so much for the feedback - it's genuinely invaluable to us to work on improvement needed! We are so sorry for your disappointments and appreciate your business. Again, thank you for the feedback! We will review our website for clarifications needed. If you are willing to give us another chance in the future, please let us assist you in locating the other 3 entrances into the hotel front drive (2 to the west; 1 to the north and 1 to the south).

10/10 – Uitstekend

georges

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Greg White, General Manager op 29 dec 2023
Thank you so much for staying with us! We appreciate your business!

10/10 – Uitstekend

Jennifer

1 nacht verbleven in december 2023
Reactie van Greg White, General Manager op 21 jan 2024
Thank you for staying with us and for your rating! Please visit again soon!

6/10 – Redelijk

Jon

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Expedia says “Parking Included “. They means self parking. The valet is $38/night Car smelled like smoke when I retrieved it, front desk told me I would have to talk to the people out front. Found out about a guest reception as we were leaving, don’t know why the front desk didn’t tell us about it when we checked in. Person at front desk wearing a mask, couldn’t understand her.
2 nachten verbleven in december 2023
Reactie van Greg White, General Manager op 23 dec 2023
We are so sorry to hear of your disappointment! I'm not sure what guest reception the other guest was referring to as we don't offer that at this time. We are looking into ensuring the Expedia descriptions online are more clear. We also sincerely appreciate the feedback about the service, communication and will absolutely be looking into why your car smelled like smoke. We sincerely apologize!