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Beoordelingen van DoubleTree by Hilton Hotel Dartford Bridge

4 out of 5
DoubleTree by Hilton Hotel Dartford Bridge
Masthead Close, Crossways Business Park, Dartford, England

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 345 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 287 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 194 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 77 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 98 van 1001 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Shunera

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service
Personeel

8/10 – Goed

Wim

Zakenreiziger
Positief: Personeel en service, comfort kamer
1 nacht verbleven in november 2022

10/10 – Uitstekend

Naveed

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed in this hotel for 4 nights and very well enjoyed our stay. We travelled from Holland by car. I travelled with my mum and she was very much pleased with the location, service, breakfast, hygiene etc. The hotel is just next to the dartford bridge so you can get on the motorway very easily. Wat is worth mentioning is the breakfast….the service was amazing. One of the staff members (i believe her name is Maya) was amazing. She looked after us during the breakfast every morning and made sure we had everything we needed. A big asset for the hotel!! Will come back to this hotel when i am in London in future.

4/10 – Matig

Eelco

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Familie kamer is ruim maar kan ook haast niet anders want behalve de bedden is er 1 bureautje met stoel. Televisie scherm is kapot deur badkamer kan niet dicht omdat de drempel te hoog is. Koelkast op kamer doet Hilton niet meer aan, en kluis inn de kamer is dicht en niet te gebruiken. Handdoeken voor 2 personen op kamer voor 4. Receptie zeer onvriendelijk en visa en maestro kaarten werken niet , 4 geprobeerd. In bar gedeelte werkt alles wel. Maar dat snappen ze bij de receptie niet. Aankomst in en om gebouw was ranzig , alle vuilnisbakken puilden uit en afval en o.a. petflessen gewoon in de plantsoenen van het eigen terrein. Ben echt wel wat gewent maar dit was niet normaal. Kan wel een kwaliteitsimpuls gebruiken.
2 nachten verbleven in augustus 2022

8/10 – Goed

G.t.r.

Zakenreiziger
Positief: Personeel en service
8 nachten verbleven in juli 2022

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Zeer slechte schoonmaak. Ontbijt gevarieerd en lekker. Slecht checkin.
3 nachten verbleven in oktober 2019
Reactie van Chamil op 30 okt 2019
Dear Guest, Thank you for the Review. I am disappointed to read that your stay was not entirely as you would have expected. I would like to apologise for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up.Once again we thank you for choosing Double Tree by Hilton Dartford Bridge and for taking the time to provide us with valued feedback. We hope to welcome you back in near future. Chamil Almeida Deputy General Manager DoubleTree By Hilton Dartford Bridge

8/10 – Goed

Nathaly

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Genoeg invalide plekken voor de deur, ik had een kamer geboekt met een sofa en die kreeg ik in eerste instantie niet maar is daarna snel opgelost ondanks de volle bezetting in het hotel. Engels Ontbijt was redelijk. Goede bedden. Het hotel ligt wel op een punt waarbij je veel met de file te maken kan krijgen vanwege de Dartfordbridge.
3 nachten verbleven in augustus 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Good reception, friendly staff, however the chambers and hotel need renovation - especially the furniture and bathroom
1 nacht verbleven in augustus 2019
Reactie van Chamil op 28 aug 2019
Dear Guest, Thank you for the review. I am glad that you had a pleasant stay with us. Thank you again and we look forward to welcoming you back in not too distant future. Chamil Almeida Deputy General Manager Doubletree by Hilton Dartford Bridge

8/10 – Goed

Elisabeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel!
Grote kamer en badkamer, sauna en stoombad zijn heerlijk. Zwembad is leuk maar er is elke dag (ook in het weekend!!) zwemles waardoor de helft van het bad is afgesloten, druk in de kleedkamer en lawaai in het zwembad. Fitness erg goed! Bedden redelijk hard, geen koelkastje op de kamer. Parkeerterrein van het hotel is 6 euro per dag. Ontbijt goed verzorgd, veel keus, prima eten. Shopping mall naast het hotel is heerlijk shoppen! Van h&m tot hugo boss, je vindt hier alles!! Ook een leuke midgetgolfbaan. Prima verblijf, wel een beetje afgelegen.
4 nachten verbleven in april 2019

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten
Prima maar niet wat we hadden verwacht
Kamer was prima en mooi ruim Zwembad was erg vies met groene en zwarte aanslag op de vloeren en de omkleedhomjes waren niet schoon Algemene wc in de hal was neem ik aan in renovatie want de volledige afweking van de wastafels waren weg Ontbijt was oke maat biet bijzonder speciaal. Wel zijn dan ze normaal en lekker brood erbij hadden en vers fruit
2 nachten verbleven in augustus 2018

8/10 – Goed

Dieter, Belgium

Positief: Netheid, personeel en service en comfort kamer
Good location for a short visit to London.
We stayed for 2 nights with 2 adults and 2 children in a family room. The room was very spacious and clean, but the bathroom needed a thorough clean (especially bath and shower) Staff was very friendly and helpful. Breakfast buffet was super.
2 nachten verbleven in juli 2017

8/10 – Goed

marcel, den bosch

Positief: Netheid, personeel en service en comfort kamer
Prima hotel
Goed ontbijt, goede kamer,ietwat gedateerd, maar goede prijs/kwaliteit verhouding, wel auto nodig vanwege ligging. Londen goed te doen vanuit dartfort met dagkaart openbaar vervoer
Reactie van Hotel Manager op 17 jan 2016
Lieve marcel, Hartelijk dank voor uw beoordeling via Expedia, we waarderen de tijd die je hebt genomen om dit te doen. We hopen dat je snel weer terug naar het hotel, Vriendelijke groeten, Darren Walsh, Hotel Manager van Hilton Dartford Bridge

8/10 – Goed

Paresh

1 nacht verbleven in april 2024

6/10 – Redelijk

Robert

Reisde met familie
Positief: Personeel en service
Near a lift couldn’t switch off
1 nacht verbleven in april 2024
Reactie van Sylwia Umelo op 23 apr 2024
Dear Robert,Thank you so much for your review. We apologise for the inconvenience caused with being located near a lift. If there's anything else we can assist you with, please feel free to let us know.Kind regardsSylwia UmeloDeputy General Manager

8/10 – Goed

Charlotte

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall good experience, but bit disappointed by the small choice on the room service menu, was essentially just a burger and chips....
1 nacht verbleven in april 2024
Reactie van Sylwia Umelo op 12 apr 2024
Dear Charlotte,We're glad to hear that you had a good overall experience during your stay. However, we're sorry to hear that you were disappointed by the limited choice on the room service menu. Your feedback is valuable to us, and we'll certainly take it into consideration as we strive to improve our services. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future!Kind regardsSylwia UmeloDeputy General Manager

6/10 – Redelijk

Emily

Reisde met partner
Negatief: Netheid, personeel en service en voorzieningen
Room service was so bad its took them about 2 hours to bring up some towels also only a few choices you can pick for food and the prices of things are really expensive. When we had alook around we round that our 1 bed-room suite wasnt cleaned the floor,i think they should have a better choice of food even when we rang for room service and and asked for two cooked breakfast they told me no sorry its lunch time so we only have sandwiches or chicken cuzzy,if you go to a hotel you should be able to get what ever food you want and also if you dont eat early in the morning and want a breakfast in the afternoon then they should do so also couls obly use the gym for free not aloud to ues the pool you have to pay for it and also when your spending alot of money it should be in the price.
2 nachten verbleven in maart 2024
Reactie van Sylwia Umelo op 2 apr 2024
Dear Emily,I'm sorry to hear about the multiple issues you encountered during your stay. It's disappointing to learn that your experience with room service was not up to par, and that there were delays in receiving towels. Additionally, the lack of cleanliness in your suite and the limited food choices available, especially during non-standard meal times, are certainly not reflective of the level of service we strive to provide.Your feedback regarding the pricing of amenities such as the pool access and the overall expensive prices of items is also noted. We understand your frustration and will take your comments into consideration as we strive to improve our offerings and services.We apologize for falling short of your expectations and for any inconvenience caused. Your feedback is important to us, and we will use it to address these issues internally to ensure they are not repeated in the future.If there's anything specific we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to our management team directly.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Kind regardsSylwia UmeloDeputy General Manager

10/10 – Uitstekend

Karl, Redditch

1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Ka Ho

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
It's really smelly due to the new refurbished. That's made me and my husband dizzy. So uncomfortable.
1 nacht verbleven in maart 2024
Reactie van Sylwia Umelo op 11 mrt 2024
Dear Ka Ho,Thank you for taking the time to review us from your recent stay at DoubleTree by Hilton Dartford Bridge. I am saddened to see your stay did not meet expectations and that you suffered feeling uncomfortable due to the smell from our refurbishment. I have shared your feedback with our maintenance manager for acknowledgement.Kindest RegardsSylwia UmeloDeputy General Manager

10/10 – Uitstekend

Emily

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really good
1 nacht verbleven in maart 2024
Reactie van Sylwia Umelo op 11 mrt 2024
Dear Andrew,Thank you for taking the time to review us from your recent stay at DoubleTree by Hilton Dartford Bridge. I am pleased to see you had a good stay with us and we look forward to warmly welcoming you back to us soon.Kindest RegardsSylwia UmeloDeputy General Manager

10/10 – Uitstekend

Freddie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would very much recommend this hotel. Handy for Bluewater- bus goes to Bluewater every 12 minutes from a 10 minute walk down the road. Our rooms had lovely views over the Dartford Bridge. Upon arrival we unfortunately didn’t receive a warm welcome, it was late in the evening but the check in experience felt too rushed and we weren’t told the checkout time or anything about the leisure facilities- we were only told the times for breakfast and where our rooms would be. This was a shame and did not meet our expectations of a Hilton. However all the other staff and checkout was superb so I’d imagine it was just one member of staff rather th
2 nachten verbleven in februari 2024
Reactie van Sylwia Umelo op 11 mrt 2024
Dear Freddie,Thank you for your detailed and valued revuew from your recent stay at DoubleTree by Hilton Dartofrd Bridge. I am pleased to see you had a pleasant stay with us especially enjoying the convenient location. I have shared your check in process comments made with our Front Office Manager for follow up with the team to enhance our future guest experiences with us. We look forward to welcoming you back to us soon.Kindest RegardsSylwia UmeloDeputy General Manager

6/10 – Redelijk

Rasa

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was looking for a hotel with a swimming pool and I hoped it would be fun, but unfortunately the pool was dirty, the water was weightless. It was really unpleasant to be there, but the child really wanted to, so we only spent an hour in the pool.
1 nacht verbleven in februari 2024
Reactie van Sylwia Umelo op 29 feb 2024
Dear Rasa,Thank you so much for taking the time to leave us your feedback from your recent stay. I am sorry to see from your comments that our Leisure Facilities were not up to standards on this occasion and I have shared you feedback with our LivingWell Manager for adknowledgement.We hope to see you again soonKindest RegardsSylwia UmeloDeputy General Manager

8/10 – Goed

Rachael

1 nacht verbleven in februari 2024

4/10 – Matig

Kev

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Food was tasty and bar staff helpful but neighbouring room VERY noisy and we woke to find a bedbug climbing all over my wife (photo available). Receptions staff just shrugged and said 'sorry 'bout that!' Would NOT go back
1 nacht verbleven in februari 2024
Reactie van Sylwia Umelo op 21 feb 2024
Dear Kev,Thank you so much for taking the time to leave us a review from your recent stay with us. I am pleased to see you enjoyed your dining experience and that the bar staff were friendly and helpful. I would like to apologise for the issue regarding the noise level during your stay and for the response of the reception staff, I have passed this onto our Front Office Manager for acknowledgement of the issue to enhance future guest stays. Thank you once againKindest RegardsSylwia UmeloDeputy General Manager

8/10 – Goed

Indpreet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice facilities and comfortable room
1 nacht verbleven in februari 2024
Reactie van Sylwia Umelo op 21 feb 2024
Dear Indpreet,Thank you so much for leave us a review from your recent stay. It is pleasing to see you specifically enjoyed our facilities and the comfortableness of your bedroom. We look forward to welcoming you warmly back to us soon.Kindest regardsSylwia UmeloDeputy General Manager

8/10 – Goed

Rida

Cleanliness and Spa facilities
4 nachten verbleven in februari 2024
Reactie van Sylwia Umelo op 21 feb 2024
Dear Rida,Thank you so much for your review from your recent stay. I am pleased to see you had a pleasant stay with us and enjoyed the spa facilities we have to offer. I would like to thank you for choosing DoubleTree by Hilton Dartford Bridge and look forward to welcoming you back to us soon.Kindest regardsSylwia UmeloDeputy General Manager

6/10 – Redelijk

Nigel

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Hiren

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel with a really nice restaurant
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Muhammad Naym

2 nachten verbleven in februari 2024

8/10 – Goed

Francesca

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxing and comfortable
Spacious room. Very comfortable. I got a lot of ny book written which was the reason for my stay. Got in the relaxing state i needed and had a clear mind focus. Slightly disappointed that on my 2nd day that the cleaners didn't ask me if i wanted a light clean. The swimming pool and busy and loud and not the most pleasant swimming experience. Other than that it was good to get out my room for a break and moving my body ☺️
3 nachten verbleven in februari 2024

8/10 – Goed

Wendy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Hajra

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Very good hotel clean tidy and the staff are very friendly and helpful, very handy to the Bluewater Shopping Centre
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Kyle

1 nacht verbleven in januari 2024

4/10 – Matig

Sophie

Reisde met een groep
Positief: Netheid
Negatief: Comfort kamer
Overall disappointing!
The room was clean. The noise and vibration from the generator/filter system outside our window went on through the night, which can be felt on the the bed. The pillows were rubbish and the duvet thin. The food was very average and not hot, not a lot of choice on the breakfast buffet and low quality produce. The water filter on the hot drinks machine needed replacing ( as stated on the machines display) so foamy white residue in the water. I have stayed in other Hilton hotels and this was well below par.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Olivia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel with good facilities
1 nacht verbleven in januari 2024
Reactie van Sylwia Umelo op 26 jan 2024
Dear Olivia,Thank you so much for leaving us your valued review from your recent stay with us. I am pleased to see you had a lovely stay especially enjoying our facilities. We look forward to welcoming you back to us soon.Kind regardsSylwia Umelo

10/10 – Uitstekend

Roopak

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

kulwant

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Sylwia Umelo op 26 jan 2024
Dear kulwant,Thank you for taking the time to leave us your review and for choosing DoubleTree by Hilton Dartford Bridge. We hope we see you return to us soon. Kind regards Sylwia Umelo Deputy General Manager

10/10 – Uitstekend

Kieron

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Sylwia Umelo op 26 jan 2024
Dear Kieron,Thank you so much for your review and we look forward to seeing you return in the not too distant future. Kind regards Sylwia Umelo

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recommended
Very good hotel ideally located near M25 / Dartford Tunnel which suited my work schedule. Clean room, comfy bed, good shower. Beer and fish and chips in the bar also good. Have stayed in several Double Tree by Hotels. Usually pretty good. Wife used gym / pool while I was on business. Basic but adequate.
1 nacht verbleven in januari 2024
Reactie van Sylwia Umelo op 17 jan 2024
Dear David,Thank you so much for taking the time to leave us a review from your recent stay. I am pleased to see you had a pleasant stay enjoying our facilities and had a positive dining experience with us. We look forward to welcoming you back to us soon.Kind regardsSylwia Umelo Deputy General Manager

6/10 – Redelijk

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cost of additional parking and expensive price of avarage breakfast are off putting
2 nachten verbleven in januari 2024
Reactie van Sylwia Umelo op 17 jan 2024
Dear Robert,Thank you for your review from your recent stay with us at DoubleTree by Hilton Dartford Bridge.Due to the location of the hotel we do charge for parking but reduce the rate for our overnight residents. We hope to see you return with us soon.Kind regardsSylwia Umelo

8/10 – Goed

Jolene

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Break
Told reception I was celiac but message didn’t reach the kitchen come breakfast time. Room was lovely and clean, very quiet.
1 nacht verbleven in januari 2024
Reactie van Sylwia Umelo op 9 jan 2024
Dear Jolene,Thank you so much for taking the time to leave us your valued feedback. I would like to apologise for the inconvenience caused with the communication breakdown of your dietary requirement. I have passed this onto our Front Office Management team for acknowledgement. It is lovely to see that you enjoyed your room.Kind regardsSylwia Umelo

10/10 – Uitstekend

Prince

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great New Year get away
Fantastic stay, pool and gym were a highlight . The kids had so much fun. Location is lovely as very close to blue waters, and a short distance from a beautiful Lake. We also met the breakfast staff Mara who spiced up our final experience just before check out. She chatted to us and looked after us. That made a lot of difference for us. Even though the coffee Machine wasn’t working, we could see the efforts from the breakfast Manager and all the staff to make alternatives. Overall a great experience. Will definitely return.
3 nachten verbleven in december 2023
Reactie van Sylwia Umelo op 17 jan 2024
Dear Prince,Thank you so much for leaving us a top mark review. I am pleased to see you had an excellent stay with us and that the service you received from Mara was outstanding. I have shared your feedback with the team.See you again soon!Kind regardsSylwia Umelo Deputy General Manager

10/10 – Uitstekend

Mudaser

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Sylwia Umelo op 26 jan 2024
Dear Mudaser,Thank you for your review and for choosing to stay with us. We look forward to seeing you return with us soonKind regardsSylwia Umelo

10/10 – Uitstekend

Hagos

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
3 nachten verbleven in december 2023
Reactie van Sylwia Umelo op 26 jan 2024
Dear Hagos,Thank you so much for taking the time to leave us a review from your recent stay. We hope to see you again soon. Kind regards Sylwia Umelo

2/10 – Ontzettend slecht

Jason

1 nacht verbleven in december 2023

4/10 – Matig

Rebecca

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Harekrishnaram

1 nacht verbleven in december 2023
Reactie van Sylwia Umelo op 17 jan 2024
Dear Harekrishnaram,Thank you for taking the time to leave us a review from your recent stay. I am saddened to see from your rating that your stay did not meet expectations. We hope to see you return to us in the not too distant future. Kind RegardsSylwia Umelo

8/10 – Goed

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Sylwia Umelo op 9 jan 2024
Dear James,Thank you so much for your review which we value.We hope to see you again soon to welcome you back. Kind RegardsSylwia UmeloDeputy General Manager