Thanks for your feedback Jan. Ever since covid we only do housekeeping upon request. Many people don't want anyone in their rooms.

Thank you so much Jessica!!

We look forward to seeing you again Casey!!

See you next time Diana.

Thanks for staying with us Joe.

Thank you so much Lori. It was definitely a pleasure having you stay with us!!

The sunrise is definitely awesome Olabisi!! Come back soon to enjoy more!!

Thanks for staying with us Desmond.

Glad you had a great time Dawn!!

I apologize that things were less than perfect for you Valerie. We hope to see you again.

You are awesome Glenda! Thank you so much!!

I appreciate your great feedback Pamela. Thank you so much for the kind words!!

Thank you so much Brenda!! Sorry you had to go through the bad experience. I'm glad you had a great time with us.

Thank you Natasha!!!!!! You are the best. Can't wait to see you again!

Sorry Timothy. This is not typical of our customer service.

We try our best Debra. Our guests are family.

Thanks for your feedback Anne. Yes we have a Tiki Bar but it is advertised as seasonal and also, as stated on the information page when you booked, is open Memorial Day to Labor Day. The pool was cleaned on your day of arrival.

Thanks for staying with us Vincenzo.

Thank you Wanda!. We try our best to make a great experience for our guests.

Please tell all your friends Cindy!!

Glad you had a great time Germarie!!

Thank you so much Shannon!! Us Johnsons have to stick together!

We treat our guests like family Frank. You are part of the Emerald family now!

I apologize for the inconsideration of other people.

Sorry about the confusion Thomas. The room type you booked is not handicap accessible. That is why you would have to pay more to get an accessible room.

Thanks for staying with us Rosa. Housekeeping service is upon request.

Thank you so much George. You can come relax anytime!

We love to hear that you had a great time Lisa!! See you next time!

Thanks for staying with us Nancy!!

Thanks Mary. See you next time!

Glad you enjoyed your time with us Glenda.

Thanks for staying with us Lovely.

Thanks for your feedback Steffani. First of all, you said there was no hot water. You were turning the shower handle the wrong way. Secondly, you said the fridge wasn't cooling. You had unplugged the fridge to plug your phone in. Then you said the AC wasn't cooling. You had it on fan instead of cool. You said the lights weren't working. Maintenance went to the room and turned the switch on. The lights worked. Housekeeping went to your room to clean whatever you said was dirty. The housekeeper recleaned everything to please you but said there was nothing wrong. As for the elevator, you called front desk saying you were stuck on the elevator. The front desk clerk walked over, pushed the button and the elevator opened right up. The problem was that you hadn't pushed the floor you were going to. Next time push 8 for floor 8, 7 for floor 7, etc..

Thank you so much JD!! It is always a pleasure!

Sorry you did not enjoy your time with us Jacob. Please give us another try.

Thanks for staying with us Tony.

Thanks for staying with us Amanda!!

Thanks for staying with us Bryan!!

Glad you had a great time Nancy!!

Thanks for your feedback Charles. I wish you would have said something during your stay and we could have come up with a possible solution.

Thanks for the great review Amy!! I'm glad we could make for a great stay.

We appreciate your feedback Belinda. I apologize for any inconveniences.

Thanks Alicia. Hope to see you again!!

I loved hearing about your great experience Susan!!!! We treat our guests like family.

Thanks for staying with us Amanda!!

Come back soon Natalia!!

Thank you Jerian. See you next time!!

Thanks for your feedback Kendall. I will look into the issues you stated.