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Beoordelingen van Country Inn & Suites by Radisson, Decatur, IL

2.5 out of 5
Country Inn & Suites by Radisson, Decatur, IL
5150 Hickory Point Frontage Rd, Decatur, IL

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 327 van 880 beoordelingen" "
Gastenscore: 8 - Goed. 301 van 880 beoordelingen" "
Gastenscore: 6 - Redelijk. 139 van 880 beoordelingen" "
Gastenscore: 4 - Matig. 70 van 880 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 43 van 880 beoordelingen" "

8,2/10

Netheid

8,6/10

Personeel en service

7,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Adam

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Smelled bad
1 nacht verbleven in april 2024

4/10 – Matig

carol

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Walls had patch spots not painted, bathroom was grungy, dusting needs done, could write your name.in the dust under the sink, pool area needs a face lift, elevator looks sketchy, front staff was not very pleasant at all. Beds were comfy! And the air freshener in the hallways smelled great! Needs a good spring clean and refresh around here!!
1 nacht verbleven in april 2024

6/10 – Redelijk

rise

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I didn't have hot water in my room. We got there late, and i didn't realize it until we were settled in. No hot water in the sink when i got ready for bed. No hot water for shower the next morning. We were in a hurry, and I'm a tough grandma, so i took a cold shower. It got fixed quickly, so that was good
2 nachten verbleven in januari 2024

4/10 – Matig

Vern

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the physical plant is in pretty poor shape. ceiling was broken and crumbling in our bathroom. many scrapes on walls in hallway and room that had been hastily painted and not repaired. staff had an attitude which usually means the management does as well. i would not recommend this hotel
1 nacht verbleven in april 2024
Reactie van Jennifer op 11 apr 2024
I am the general manager, and that absolutely does not mean that I have an attitude as well. I would have really liked it if you would have stopped and talked to me about your concerns. I was available and willing to listen. I can't fix problems when guests aren't willing to make me aware of their concerns.

6/10 – Redelijk

Adam

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Mary

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Second most expensive hotel we stayed at in our 3 week journey and second worst. Where to start! Our check in person was beyond annoyed that she had to work. Nothing friendly about her. Our room was dirty. Greasy handprints on the walls, garbage in corners, bathroom floor was a mess, bedsheets were dirty, there was something sticky on the office chair, furniture was broken, breakfast was gone by the time we got there at 8:00. Steps had dried mud on them. We rented a room for $50 and it was the best stay compared to this overpriced hotel.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Kadijah

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had no issues with the facility hotel. The staff was very hospitable with the exception of one who used profanity. Other than that. I had no issues
2 nachten verbleven in maart 2024

8/10 – Goed

rory

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
The venue was nice and had a continental breakfast and pool but the place could use a little TLC and some repairs & a fresh coat of paint and the breakfast had minimal options but was reasonable.
3 nachten verbleven in maart 2024
Reactie van Jennifer op 4 apr 2024
Thank you for your feedback on your stay. We hope to get the opportunity to serve you again. We appreciate your business

4/10 – Matig

Karen

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The person who checked us in was not polite at all. She basically made us feel like we interrupted her television show (which I could hear in the background). She programmed our keys and just handed them to us. She didn't tell us where the elevator was (we found it around a corner), she didn't tell us anything about breakfast (if there was one and what time it was available). She just made us feel like we totally inconvenienced her. I don't think we will ever stay at a Country Inn and Suites again.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Ebony

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Man come in my room while I was in the shower
1 nacht verbleven in maart 2024

6/10 – Redelijk

LaToya

Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property itself such as hallways, the elevator and the stairway was a bit ragged with a lot of chipped paint. My room was not cleaned good at all. There was urine on the toilet seat, hair around the bathroom sick faucet, in the bathtub the faucet were a rusted and seemed to be corroded. The vent in the bathroom above the shower was half way off, there was a large amount of crumbs on the floor and there was someone's socks that were left balled up beneath a table. I cleaned the room myself upon entering because I didn't have the time to bother with a complaint, as I was in town for a baby shower and I was already running behind. I probably would not stay at this property again. The staff was helpful and pleasant when checking in and out.
2 nachten verbleven in maart 2024
Reactie van Jen op 11 mrt 2024
Thank you for your feedback. I'm sorry you didn't like your stay. I will use your feedback to coach employees so we can do better

6/10 – Redelijk

Amanda

Reisde met familie
Positief: Personeel en service
The location was good to get to different attractions in the Decatur area quickly. The room wasn't filthy but it was the cleanist either. The bed was too hard for my comfort.
1 nacht verbleven in maart 2024
Reactie van Jen op 11 mrt 2024
Thank you for your feedback and for staying with us

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Five stars
3 nachten verbleven in februari 2024
Reactie van Jen op 11 mrt 2024
Thank you for staying with us!!

10/10 – Uitstekend

Allie

Positief: Voorzieningen
Nice cozy and friendly
1 nacht verbleven in maart 2024
Reactie van Jen op 11 mrt 2024
Thank you for staying with us!! Hope to see again!

8/10 – Goed

Kari

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was nice and clean and enjoyed the room with the jet tub .. only thing that was an inconvenience was the pool , way to many kids and way to loud we didn’t stay long .
1 nacht verbleven in februari 2024
Reactie van Jen op 11 mrt 2024
Thank you for staying with us and for your feedback. We hope to see you again!

10/10 – Uitstekend

Ssndra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love that they have the pool open till midnight
1 nacht verbleven in februari 2024
Reactie van Jennifer op 21 feb 2024
Thank you so much for staying with us! We hope to see you again soon!!

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would not recommend
My room was dirty, stains on carpet, food was cold and dirty eating area. Broken vending machines. Loud kids running the halls during the night. Towels had holes in them .
1 nacht verbleven in januari 2024
Reactie van Jennifer op 5 feb 2024
I'm very sorry for your not so pleasant experience, I will work hard with my staff to improve!!! I apologize on behalf of my whole staff

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Jen op 5 feb 2024
Thank you for your feedback!!

4/10 – Matig

Tabetha

Reisde met familie
Negatief: Personeel en service
Kids enjoyed the pool, the water was warm but the pool was small and there were no towels. We went down for breakfast in the morning there was nothing left and they didn’t refill anything and then when we went back to our room our keys had already been disabled and we couldn’t get in our room. The housekeeper let us back in our room. Probably wouldn’t stay here again has to be better choices in the area.
1 nacht verbleven in januari 2024
Reactie van Jen op 5 feb 2024
I'm very sorry for your experience with the hotel. I will work diligently to improve and be better! Thank you for your feedback

8/10 – Goed

Tim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly and clean. Fit my needs for two weeks.
14 nachten verbleven in januari 2024
Reactie van Jennifer op 5 feb 2024
Thank you for your feedback! We appreciate your business and look forward to seeing you again!

2/10 – Ontzettend slecht

Velda

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disgusting dont stay here
I had pipes banging all night anytime somone upstairs flushed their toilets. Sheets had stains, no mattress cover. I slept on top of the covers and used a blanket from my car. I would have left if it wasnt so late and negative 20 degrees outside. Reaked of marijuana all thru the halls.
1 nacht verbleven in januari 2024
Reactie van Jennifer op 5 feb 2024
I'm very sorry for your bad experience and will work diligently to make sure this never occurs again. Thank you for your feedback

8/10 – Goed

Isabella

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked that it was a quiet hotel, clean, and the breakfast was pretty good! They also have a gym and pool which I didn't use but I saw them and they looked nice. Staff were nice as well.
1 nacht verbleven in januari 2024
Reactie van Jennifer op 5 feb 2024
Thank you so much for your feedback! We look forward to seeing you again!

8/10 – Goed

Nancy

Reisde met familie
Positief: Voorzieningen
It was great for one night but I was expecting to have a refrigerator and microwave in the room for meds and to be ble to make a snack before bed
1 nacht verbleven in januari 2024
Reactie van Jen op 5 feb 2024
Thank you for your feedback. I'm sorry you didn't locate the fridge in the room. We have them in cabinets in each room so it looks a little deceiving. I apologize

4/10 – Matig

Jethny

Reisde met familie
Negatief: Netheid, comfort kamer
Need TLC
The location is good. The hotel could be nice it’s just not being maintained and cleaned properly. The desk clerk smelled like he just smoked a blunt right before checking me in. The bathroom floor was not cleaned at all. No hot water the 2nd day said it was due to being almost full. They need to upgrade to tankless water heaters to avoid this in the future. The beds need updated they are not comfortable. Housekeeping needs to clean better and maintenace needs to fix water leaks in ceiling and do some painting. I wouldn’t stay again unless they take better care of this place.
2 nachten verbleven in januari 2024
Reactie van Jennifer op 10 jan 2024
Thank you for stating your concerns and I will address your concerns immediately. I hope you will give us another chance in the future. Your feedback is appreciated.

10/10 – Uitstekend

Bernard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Jennifer op 26 dec 2023
Thank you so much for choosing our hotel and staying with us!! Look forward to seeing you again!

4/10 – Matig

Marcello

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
The bed was very stiff, and springs will poke you! Morning breakfast was okay, but not the best.Will not be staying there again.
1 nacht verbleven in december 2023
Reactie van Jennifer op 20 dec 2023
I apologize that we couldn't exceed your expectations. We will work hard to make it better in the future.

8/10 – Goed

Anne

Positief: Netheid
We were here for a funeral
1 nacht verbleven in december 2023
Reactie van Jennifer op 20 dec 2023
I'm very sorry for your loss. Thank you for choosing our hotel.

6/10 – Redelijk

Roger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Two star hotel trending to one star
This is a budget hotel that is starting to look a little rough around the edges. Room was comfortable enough, but needs some TLC. Tiles in bathroom are separating from subfloor, tv pixilated often, lots of wall damage in hallways. Breakfast is about average for a budget hotel.
4 nachten verbleven in oktober 2023
Reactie van Jen op 22 okt 2023
Thank you for letting us know of your concerns. My staff and I will work diligently to address the issues.

8/10 – Goed

Bethany A

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was very clean, bed was comfortable, and nice breakfast selection.
1 nacht verbleven in oktober 2023
Reactie van Jen op 22 okt 2023
Thank you so very much for your business!!

6/10 – Redelijk

tom

Reisde met familie
The room is small and well worn. No safety bars in the tub Tub not that clean. Lobby not well cleaned. Trash can overflowing. This Comfort Inn not up to par compared to others we’ve stayed at
1 nacht verbleven in oktober 2023
Reactie van Jen op 22 okt 2023
Thank you for your concerns, we will work to fix the items you mentioned and hope to see you again

4/10 – Matig

Sharon

Reisde met partner
Negatief: Netheid
This hotel is becoming very dated and unclean. There was a place in our room close to the garbage can that looked like someone had thrown up and the carpet was never cleaned. The doors were chipped and very dated. The price to stay there keeps going up, but the hotel is starting to look very shabby. I stay there at least once a year, but am considering looking somewhere else.
3 nachten verbleven in oktober 2023
Reactie van Jennifer op 13 okt 2023
I apologize on behalf of the hotel for the issues you experience when staying with us. I will look into these issues and coach my staff on how we can do better.

6/10 – Redelijk

Suzanne

It smelled funny i thought smoke. My daughter thought paint . Definitely had seen better days but was clean
1 nacht verbleven in oktober 2023
Reactie van Jennifer op 13 okt 2023
Thank you for bringing this to my attention, I will work with my staff on all of this.

8/10 – Goed

nanette

Reisde met een groep
Positief: Personeel en service, comfort kamer
2 nachten verbleven in september 2023

10/10 – Uitstekend

Don

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Viensavanh

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Will never comeback here again!!
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Lori

Negatief: Staat van de accommodatie en faciliteiten
Very musty and needs updated, had to change hotels.
8 nachten verbleven in september 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not very clean and the service isn’t great.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Larry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

Debra

1 nacht verbleven in september 2023

6/10 – Redelijk

Kenneth

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Nice but not clean or tidy.
Nasty mattress.
Curtains not secured
Fitted sheets do not fit the mattress
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Amber

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Got into the room & it there was roaches everywhere! Nobody has reached out or even offered a refund! Terrible place!!!
1 nacht verbleven in september 2023

4/10 – Matig

Naughton

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Theee was a substance that looked like vomit in front of the mini fridge across the floor-2 ft long, The air/heat mini split stopped working my swcong night there, quite evident that the refrigerator had not been defrosted for a very long time=a huge amt of ice surrounding the electrinics inside, long black hairs up and down the shower/bath walls....etc. I gave a good review upon arrival and then this all appeared. Give iit a 2 star/5.
2 nachten verbleven in september 2023

6/10 – Redelijk

Alan, San Diego

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Bathroom is not clean, and the property is old.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was in town for a best friend 60th birthday surprise party.. my room was clean, towel needed to be replaced spots on them...my mattress was lumpy and hard very uncomfortable . It was a little noisy, some group of girls were there for a competition.. The potatoes that were served for breakfast were burnt, and that taste overpowered everything about the potatoes, breakfast wasnt that good.. the stay was okay, but, to book again id questionable..
2 nachten verbleven in september 2023

8/10 – Goed

Robert

1 nacht verbleven in september 2023

10/10 – Uitstekend

Pamela

Positief: Voorzieningen
Very nice first impression of workers at front desk they were easy to talk to and willing to assist me through out my check in process. I will definitely come back again!!!
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Stephanie

1 nacht verbleven in september 2023

4/10 – Matig

Jarred

Zakenreiziger
Negatief: Netheid
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Nick

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Thoroughly disappointed
Upon arrival, I was assigned to a room on the second floor. Regrettably, the hallway emitted an unpleasant odor reminiscent of stale beer, vomit, and marijuana, which unfortunately extended into the room I was given. In response to my concerns, the hotel staff relocated me to a room on the first floor, which had a more agreeable scent. Furthermore, they generously upgraded me to a whirlpool room, although I opted not to use it. Upon closer inspection of the bed, it became evident that it had been previously occupied. The sheets were crumpled and bore traces of crumbs. I promptly requested fresh bed linens, but it took nearly two hours for someone to respond, only after I insisted. To my dismay, the housekeeping staff displayed rudeness and irritation upon arriving to change the bedding. They even denied the presence of crumbs, claiming that the bed had been made earlier in the day. However, when they removed the comforter, it was apparent that the sheet had not been properly tucked in, contradicting their statement. I inquired about the frequency of comforter cleaning, to which I was informed that it occurred approximately every three days. This experience left me thoroughly disappointed.
1 nacht verbleven in september 2023

6/10 – Redelijk

Rickey D Place,

Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Room was sparse. One armless desk chair for 2 people to sit. Uneven tiles in bathroom floor. Breakfast was lousy. I do not recommend for the money.
4 nachten verbleven in augustus 2023