Conciërgebalie

Beoordelingen van Hyatt House Denver Downtown

3.5 out of 5
Hyatt House Denver Downtown
440 14th St, Denver, CO

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 600 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 207 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 94 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 43 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 56 van 1000 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved it
1 nacht verbleven in mei 2024
Reactie van n/a op 20 mei 2024
Thanks for the great review. We are pleased to hear that you loved the hotel and your stay! We hope to welcome you back soon.

10/10 – Uitstekend

Brenda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were nice and big, had a room with the kitchen included. Hotel was very nice and clean everyday. Staff was great. Didn't really care for the breakfast but coffee was good.
3 nachten verbleven in mei 2024
Reactie van n/a op 16 mei 2024
Thank you for leaving feedback regarding your recent stay. We are glad you enjoyed your time here! Thanks for choosing Hyatt!

10/10 – Uitstekend

Janet

1 nacht verbleven in april 2024
Reactie van Emma op 13 mei 2024
Thanks for your review, Janet!

10/10 – Uitstekend

Brandi

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is super nice, very clean and and all staff was very friendly!
1 nacht verbleven in mei 2024
Reactie van Emma op 6 mei 2024
Thank you for your kind words, Brandi! We're glad to hear you enjoyed your stay with us and hope to welcome you back again soon!

8/10 – Goed

Jennifer

Reisde met familie, Reisde met familie en kleine kinderen
The parking was difficult. The windows were dirty in our room. No blanket for the sofa bed.
1 nacht verbleven in mei 2024
Reactie van Emma op 4 mei 2024
Thank you for your feedback. We're sorry for the inconvenience with parking, the dirty windows, and the missing blanket for the sofa bed. We'll address these issues promptly to ensure a better experience for our guests. We appreciate your input and hope to welcome you back for a more enjoyable stay.

10/10 – Uitstekend

John D, Zebulon

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My room was well kept. There was a front desk girl that was over the top nice. We had a wonderful conversation. I didn’t get her name but she is from Newport News VA.
3 nachten verbleven in april 2024
Reactie van Emma op 4 mei 2024
We're thrilled you enjoyed your stay and found your room well-kept. It's fantastic to hear about your positive interaction with our front desk staff. We'll make sure to share your kind words with the team. Looking forward to welcoming you back soon!

6/10 – Redelijk

Rowdy

Reisde met partner
Positief: Personeel en service
It seams overpriced when you see huge stains in the carpets and on the window shades definitely not worth the over charge but a nice place to stay.
1 nacht verbleven in april 2024
Reactie van Kim op 30 apr 2024
We are sorry to learn of the issues you encountered in the room during your stay. We appreciate your observations and have made housekeeping and engineering aware of your comments.

10/10 – Uitstekend

Jessica

1 nacht verbleven in april 2024
Reactie van Kim op 29 apr 2024
Thank you for rating your recent stay Jessica!

10/10 – Uitstekend

Ray

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was extremely polite helpful and it seems they took pride in their job. I regularly travel to Colorado Denver and the mountains usually. This was the best hotel I’ve been to in the state. Breakfast alone is worth the stay I will always stay at this hotel when I travel to or through denver
3 nachten verbleven in april 2024
Reactie van Tehya op 27 apr 2024
Thank you for staying with us! We are thrilled you enjoyed your stay; we love to hear such great feedback about our outstanding team members. We look forward to serving you again in the future.

10/10 – Uitstekend

Lewetta

1 nacht verbleven in april 2024
Reactie van Tehya op 15 mei 2024
Thank you for your feedback!

8/10 – Goed

jada

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love my room and view! I got super lucky with that.
3 nachten verbleven in april 2024
Reactie van Tehya op 23 apr 2024
Thank you for staying with us!

10/10 – Uitstekend

Jasmine

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy quick check-in. Clean property! Friendly staff.
1 nacht verbleven in april 2024
Reactie van Emma op 23 apr 2024
Thanks for the review, Jasmine! We're glad you enjoyed your stay with us and hope to welcome you back to Denver soon!

4/10 – Matig

Kaitlyn

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The rooms weren’t fully cleaned and stains littered the room, including one on the pillow that looked similar to blood and a huge blob of hair sitting on top of the shower drain. In addition, they had signs posted that said it was a “No Smoking” hotel - but every time we came down to the lobby it smelled overwhelmingly like weed at all times of the day. I even noticed dry marijuana residue on one of the tables when I went to sit down in the lobby. Lastly, I had been informed prior to our stay in writing that the room would have a little freezer. This was actually a huge selling point for me and one of the reasons why we booked this hotel because I needed to freeze breast milk during our stay. However, there was no small freezer, just a fridge that didn’t get that cold. Very disappointed in the hotel and the service. Just stay at a different hotel - there’s no point in this place.
2 nachten verbleven in april 2024
Reactie van Emma op 23 apr 2024
Thank you for bringing these issues to our attention. We apologize for the cleanliness and odor concerns you experienced during your stay, as well as the inconvenience regarding the freezer. Your feedback is invaluable, and we'll address these matters promptly to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 – Uitstekend

Dana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We always enjoy our stay. The location is perfect for our activities.
3 nachten verbleven in februari 2024
Reactie van Kim op 16 apr 2024
Thanks for the great review Dana!

10/10 – Uitstekend

Karem Valeria

1 nacht verbleven in april 2024
Reactie van Tehya op 25 apr 2024
Thank you for staying with us!

10/10 – Uitstekend

Greg

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and extremely clean. Great staff
3 nachten verbleven in maart 2024
Reactie van Kim op 5 apr 2024
We are happy to hear you enjoyed your stay Greg!

8/10 – Goed

Kathryn

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The suite itself was needing maintenance but due to my schedule I didn’t have time to deal with it. The air conditioning unit in the main room did not heat and it was below freezing each night. Thankfully the bed in the bedroom was king sized so I could share it with my son who was staying with me. Otherwise, the property was extremely convenient to the convention center and a short walk to lots of restaurants and shopping. We will be back in November for another conference.
3 nachten verbleven in februari 2024
Reactie van Kim op 3 apr 2024
Kathryn we are sorry to hear you were not comfortable during your stay due to the until in the main room. We will have engineering investigate the issue right away.

10/10 – Uitstekend

Flavio Jr, San Antonio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 blocks from 16th street mall
1 nacht verbleven in maart 2024
Reactie van Emma op 2 apr 2024
Thanks for the review, Flavio! We're glad you enjoyed your stay and hope to welcome you again soon.

10/10 – Uitstekend

Sikiu

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is very good in this Hotel. The attention is great. Special thanks to Ricardo in the Bar that attended us Great to my husband and me in our stay. We will definitely be back.
Reactie van Emma op 1 apr 2024
Thanks so much for the review, Sikiu!

2/10 – Ontzettend slecht

kimberly

Negatief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Emma op 2 apr 2024
We're sorry to hear you didn't enjoy your stay with us. If you have any specific feedback or concerns, please feel free to reach out to us directly.

4/10 – Matig

Anna Daniela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Expedia me mintió
1 nacht verbleven in maart 2024
Reactie van Tehya op 31 mrt 2024
Good Morning Anna,Thank you for providing your feedback. I would like to inquire for more details about your stay in order to understand what went wrong. Thank you for staying with us, and I look forward to your response.

6/10 – Redelijk

James

Reisde met familie
Valet parking only @ $50 a day should definitely be communicated before booking.
2 nachten verbleven in maart 2024
Reactie van Tehya op 29 mrt 2024
Thank you for choosing Hyatt House Denver Downtown. I apologize for any lack of clarity regarding our parking prices. We do have our most up to date parking fees listed under the "Parking and transportation" section of our property amenities. Thank you and we hope to see you next time.

6/10 – Redelijk

Adriana

1 nacht verbleven in maart 2024
Reactie van Kim op 16 apr 2024
We are sorry to see you didn't enjoy your stay!

10/10 – Uitstekend

Shawn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Will be back again, proposed to my girlfriend and it was a perfect view
1 nacht verbleven in maart 2024
Reactie van Emma op 24 mrt 2024
Congratulations, Shawn! We can't wait to welcome you back soon!

10/10 – Uitstekend

Milagro

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff
1 nacht verbleven in maart 2024
Reactie van Emma op 24 mrt 2024
Thanks for the review, Milagro! We hope to welcome you back soon!

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hyatt House was rated really well and it was a perfect place for me for an extended stay while in Denver! Within walking distance of or short train ride to all the sports stadiums and within walking distance of great restaurants and shopping at the Pavilions! Also the heated pool which was nice and laundry service was convenient! Highly recommended!
10 nachten verbleven in maart 2024
Reactie van Emma op 24 mrt 2024
Thanks for the review, Ronald! We hope to welcome you back in the future!

6/10 – Redelijk

Thomas

Reisde met een groep
Positief: Personeel en service
Brought 2 maintenance concerns to the front desks attention. Stayed there 6 days and 5 nights. Concerns were never addressed by engineer or maintenance.
5 nachten verbleven in maart 2024
Reactie van Emma op 18 mrt 2024
We apologize for the inconvenience you experienced during your stay regarding the maintenance concerns you raised. We regret that they were not promptly addressed by our team. Rest assured, we're taking steps to prevent such occurrences in the future. Your feedback is appreciated, and we hope to welcome you back for a more enjoyable stay.

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel
3 nachten verbleven in januari 2024
Reactie van Emma op 17 mrt 2024
Thanks for the review, Kenneth!

10/10 – Uitstekend

Mitchelle, Miami

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was convenient in downtown. Walking distance to Denver Pavilions and Colorado Convention Center. Room was spacious and clean. I recommend it to all.
6 nachten verbleven in maart 2024
Reactie van Emma op 15 mrt 2024
Thanks for the review, Michelle!

10/10 – Uitstekend

Marbella

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When we checked in, we were greeted with a big smile and we're treated with respect and lots of professionalism by Alex. He immediately asked to help us as we were walking in.
1 nacht verbleven in maart 2024
Reactie van Emma op 16 mrt 2024
We're delighted to hear that Alex provided you with a warm welcome and excellent service during your check-in. We'll pass along your kind words to him.. We appreciate your feedback and hope to see you again soon!

10/10 – Uitstekend

Lea

4 nachten verbleven in maart 2024
Reactie van Emma op 2 apr 2024
Thanks for the review, Lea!

8/10 – Goed

Darren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Middle of downtown very convenient for nearby activities..
1 nacht verbleven in maart 2024
Reactie van Kim op 12 mrt 2024
Thank you for commenting on your recent stay Darren!

10/10 – Uitstekend

Roxanne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay at this hotel was excellent! All of the staff were very polite and friendly. Jesus in valet is an outstanding employee…went above and beyond our expectations!! Thank you all for a great visit!
1 nacht verbleven in maart 2024
Reactie van Emma op 9 mrt 2024
Thank you, Roxanne! We're glad to hear you enjoyed your stay and hope to welcome you back soon!

10/10 – Uitstekend

Regina

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Totally bomber breakfast. Best I've seen maybe ever! Room was nice but the sink ran really slow.
1 nacht verbleven in maart 2024
Reactie van Emma op 9 mrt 2024
Thanks for the review, Regina!

10/10 – Uitstekend

Teofilo

1 nacht verbleven in maart 2024
Reactie van Tehya op 29 mrt 2024
Thank you for staying with us!

10/10 – Uitstekend

Tim, Firenze

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good price / quality nice rooms & good breakfast. Sorry that Uber left me at front door witch was closed at 11:30 pm and no indication that door was opdracht around the block …..
1 nacht verbleven in maart 2024
Reactie van Emma op 9 mrt 2024
Thanks for the review, Tim!

10/10 – Uitstekend

Shirley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The front desk (Toby) was amazing. Kind and helpful
1 nacht verbleven in maart 2024
Reactie van Emma op 9 mrt 2024
Thanks for the review, Shirley!

6/10 – Redelijk

Roosevelt

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The suite I stayed in was not up to par. Bathroom door broken, shower broken, and not the cleanest.
3 nachten verbleven in maart 2024
Reactie van Emma op 7 mrt 2024
Roosevelt, apologies for the inconveniences during your stay. Our maintenance team is fixing the bathroom door and shower promptly. We're also improving our cleaning procedures. We value your feedback and would appreciate the chance to make it up to you. Feel free to reach out with any concerns.

10/10 – Uitstekend

Cheyenne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great! The only downside is being unable to access streaming services on the tv. Aside from that, no complaints! I would stay here again!
1 nacht verbleven in maart 2024
Reactie van Emma op 5 mrt 2024
Thanks for the feedback, Cheyenne! We hope to welcome you back soon!

8/10 – Goed

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to walk to downtown Denver.
2 nachten verbleven in maart 2024
Reactie van Emma op 4 mrt 2024
Thanks for the review, Robert!

6/10 – Redelijk

Kathleen, Lithia

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There is a $54 per day parking fee. Staff was very nice and room was fine. Overpriced a bit.
6 nachten verbleven in februari 2024
Reactie van Emma op 2 mrt 2024
Thanks for your feedback, Kathleen!

2/10 – Ontzettend slecht

Brooke

Reisde met familie
Negatief: Personeel en service, voorzieningen
The hotel was clean but the service was absolutely horrible. Will never waste my money there again. Bar tenders were slow and rude. Front desk staff was slow and offered no help pertaining to the hotel amenities. I think there was a restaurant, but couldn’t find it. Horrible experience.
1 nacht verbleven in februari 2024
Reactie van Emma op 2 mrt 2024
Thank you for sharing your feedback. We sincerely apologize for the disappointing service you received, both at the bar and front desk. Your experience does not reflect our usual standards, and we are addressing these issues with our team to ensure improvements.

10/10 – Uitstekend

Ravindra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Emma op 28 feb 2024
Thanks for the review, Ravindra!

10/10 – Uitstekend

Gary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location and comfortable hotel.
4 nachten verbleven in februari 2024
Reactie van Kim op 26 feb 2024
We are happy to hear you were comfortable during your stay Gary!

6/10 – Redelijk

Martin

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Kim op 27 feb 2024
Martin we are sorry to see you were not happy with your recent stay.

2/10 – Ontzettend slecht

Rocco

1 nacht verbleven in februari 2024
Reactie van Emma op 21 mrt 2024
We're sorry to learn of your dissatisfaction with your stay. We're committed to understanding and addressing any shortcomings to improve our services. If there are specific areas you'd like us to focus on, please feel free to share. We value your input and hope to have the opportunity to better serve you in the future.

10/10 – Uitstekend

Tiffany

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No complaints... will definitely stay here again
3 nachten verbleven in februari 2024
Reactie van Emma op 22 feb 2024
Thanks for the review, Tiffany!

10/10 – Uitstekend

Brenton E

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property and staff were wonderful, the daily breakfast was great, and the workout room was well thought out. Our only concerns were 1) toilet paper was horrible 1 ply paper, and 2) tiny coffee maker dripped everywhere anytime you attempted to fill it. Overall a great stay.
4 nachten verbleven in februari 2024
Reactie van Emma op 21 feb 2024
Thank you for your positive feedback on our property, staff, breakfast, and workout room. We apologize for the inconvenience caused by the 1-ply toilet paper and the coffee maker's dripping issue. Your comments are noted, and we'll work to address these concerns. We're glad you had a great overall stay and hope to welcome you back for an even better experience in the future.

2/10 – Ontzettend slecht

Jeffrey

1 nacht verbleven in februari 2024
Reactie van Kim op 21 feb 2024
We are sorry to hear you didn't enjoy your stay.

10/10 – Uitstekend

Claudia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Emma op 21 feb 2024
Thanks for the review, Claudia!