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Beoordelingen van Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3 out of 5
Ramada Tropics Resort & Conf Center by Wyndham Des Moines
5000 Merle Hay Rd, Urbandale, IA

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 221 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 261 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 214 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 149 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 156 van 1001 beoordelingen" "

6,8/10

Netheid

7,2/10

Personeel en service

6,6/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Kara

Reisde met familie
Positief: Netheid, voorzieningen
The space of the room was great for our large group so we could all be together. Staff at desk friendly, but will not get anything done. Asked for maintenance for a bathroom door that wouldn't lock, a fridge that didn't work, housekeeping on day 2 for toilet paper and more towels, and NOTHING. Luke-warm to cool showers every day. It is a bar counter and not a kitchen. Elevator did not work to our room to unload carts. Breakfast was worst ever had (brown fruit, awful breakfast pizza every day). Not worth the $$. Good area to have hotel with walking distance to parks and restaurants.
3 nachten verbleven in mei 2024

4/10 – Matig

PATRICIA

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
It was not what we expected, the pictures online were not updated, the room was ok, but the facility needs to be clean the carpet was dirty.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Alexandra

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved it since there was a girl at the reception who served me, a brunette, very good, very friendly, everyone was very good, the pool was excellent, the room was super, I loved it, I haven't missed it and I already want to return, thank you
1 nacht verbleven in mei 2024

6/10 – Redelijk

Crystal

5 nachten verbleven in april 2024

6/10 – Redelijk

Ashley, Mechanicsville

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Very disappointed with the water resort being out of service due to them painting. Me & my husband pay $100 for a room so we can take our 3 year old daughter to the water park but after we got checked in we were told it was closed. They could have had something posted online or the doors or anywhere that the water resort was closed but they didn’t say that anywhere. I could of got a lot cheaper hotel room with a swimming pool.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Carol

1 nacht verbleven in april 2024

10/10 – Uitstekend

Maksim, Prior Lake

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024

10/10 – Uitstekend

LINDSAY MARIE

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
I was SUPER skeptical to book this stay based off the reviews here and the price seemed too good to be true. Hotel rooms are a bit outdated and dingy. But for the price of the room and the pool it's completely worth it! It wasnt dirty by any means. We stayed in a poolside suite with a hottub. The room is HUGE! The pool is the highlight of the place, my kids loved it. There is also quite a few lifegaurds they have working while its open. Which I did not expect but was cool for the peace of mind with 2 crazy kids running around. The arcade was fun and the restaurant was okay. But the ladies working the bar were great! The breakfast was hot buffet style. Eggs, sausage, pancakes, and hashbrowns. Nice to actually have the hot breakfast though. We also had an issue with our reservation through Expedia and the staff was more than helpful and handled it all awesomely. Everyone we encountered was great and friendly.
3 nachten verbleven in april 2024

8/10 – Goed

Aurora

Positief: Personeel en service
Nice place but needs a good cleaning
1 nacht verbleven in april 2024

4/10 – Matig

MaKayla

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff need better training. I tried asking simple things about the hotel and they were clueless. The elevator was broke and they had no idea. I informed the night shift about this and then in the morning asked about it and they had no clue so I’m guessing the night shift worker I spoke to had not said anything to any manager or anyone. I tried asking the breakfast hours to the night staff and the best they could say was I don’t know I work nights not mornings. This was frustrating as we wanted to know when to be up by to make sure we could make the free breakfast. Hotel room was in decent shape other than mold on the ceilings and lamp shades but we were pool side so I guess that’s inevitable??? The pool was nice other than not having the hot tub open. The life guards were amazing at doing their job. I could tell they took the safety of the kids swimming seriously. Restaurant staff were nice other than being clueless also. I placed a to go order and wanted to know about the dessert pizza and was told I don’t know what it is it’s a newer item. I had to look online and figure it out for myself when he could have just asked the cook or something to tell me. Morning staff were a lot better. Very kind and welcoming.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Derek

Reisde met familie en kleine kinderen
Negatief: Netheid
Pool is nice, hotel is musty
3 nachten verbleven in maart 2024

8/10 – Goed

Miriam, BRITT

Positief: Personeel en service
1 nacht verbleven in maart 2024

6/10 – Redelijk

Harriett

2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Annaleyza

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room didn’t have towels, dirty things left behind by previous people, dirty carpets, pool area dirty and slick, “breakfast” in the morning had AWFUL options.
1 nacht verbleven in maart 2024

4/10 – Matig

Kassi

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Check in is 4:00, our room was not ready until 5:45 after driving 4 hours with 6 kids I had to find something for us to do while we waited almost 2 hours until our room was ready, and spend money I was not expecting to. They refused to allow us to go into the water park while we were waiting on our room. I called to speak with the GM first thing Monday morning and still has not returned my phone call. The facility was not the cleanest. We will not be returning.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Nancy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

6/10 – Redelijk

Juliann

Positief: Netheid, personeel en service en voorzieningen
The hot tub was broke and not on the site.
2 nachten verbleven in maart 2024

8/10 – Goed

Jess

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff here are very kind and helpful with any questions
2 nachten verbleven in maart 2024

8/10 – Goed

Alicia

1 nacht verbleven in maart 2024

6/10 – Redelijk

Jerusha

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I called before hand to see if the slides and hot tub were open as that’s what we really wanted and they told us yes and when we got there both of them were shut down. We were really disappointed.
1 nacht verbleven in februari 2024

4/10 – Matig

Candace

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Do not book on Expedia, call the resort. The staff here are so friendly, I enjoyed every interaction with them. Unfortunately for us, we booked this hotel for the water park. It was our sons birthday and we were in town for my daughters gymnastics meet. The main slides and hot tubs were shut down. Not only that but the splash pad and tinny pool is not even open Monday-Friday from 11-4pm. We checked in on a Thursday for a pool day on Friday. Paid extra for a suite to have room to open presents in-between pool time. The room was run down a bit, missing closet door, living room TV would turn off and you would have to mess with the cord every few minutes among other things I would say if you have a family and want to have a good time at the water park. The staff is friendly enough to look over the conditions. But you NEED to call them to verify if the pool is open and the hours. Other wise it is just money down the drain and a disappointing stay and very upset children.

8/10 – Goed

Holly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Sumara

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Don't stay here
So this is a wild ride but here we go. We checked in for a 3 night stay and had a poolside room. The key to our poolside door never worked with our key despite going to the desk 4 times. No biggie, we could just use the other door. Our room inside was dark and humid and had paint chipping on the walls near the bed. The bathroom door never fully closed. On the last night of our stay we made the mistake of exiting through our poolside door and realized when we arrived back at 9pm that we had our other door latched. We went to the desk and asked for help. We waited around an hour and kept checking when they'd send someone. Finally a woman came and tried to open our door with a master key. It still did not work. She said maintenance would come. It was close to 11pm at this point when I went to our car to grab something. I came back into the lobby only to hear two employees absolutely screaming at each other over our door issue. I didn't feel safe interjecting so I went to wait back up by our room with my friend. My friend went down to see what was going down and he mentioned to me that the police were now outside. Apparently the argument had escalated and I am not sure how. Mind you, my room is still locked with my stuff in it, a long with a medication that I need to take in a timely manner. My friend came back up (time now closer to midnight) and said they were putting us in a different room for the night and we could access our old room in the m
3 nachten verbleven in augustus 2023

8/10 – Goed

Rodney

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023

8/10 – Goed

RaKeisha

Positief: Netheid, personeel en service
My family and I stayed while at the AAU Junior Olympics. The staff was nice and courteous. It is not a bad facility. I was able to get in the hot tub. The major slide was not working and the hotel sent a notification in advance. The hotel was on top of things. The restaurant was good. After we had a late arrival, I was happy the restaurant was still open after being on the road all day. Overall, my rate would be 8.5 out of 10.
7 nachten verbleven in juli 2023

6/10 – Redelijk

Kathy

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid
The front desk agents were very helpful and friendly. I was not thrilled with the key situation. We had to go to the front desk at least once a day and reactivate our keys because we kept getting locked out of our room. We were there 5 nights and our rooms were never cleaned. We had to go to the front desk to get new towels and toilet paper. Also the trash was never taken out of our rooms. Our children did enjoy the pool area very much.
5 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Alex

8 nachten verbleven in juli 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Solid Hotel, Disappointing Service
The beds were good, and the shower was good. But we were really frustrated about the pool. The hours are not listed anywhere on any signs, not shared at check-in, and not printed in the room. We found out only on the morning of our stay that the pool doesn't re-open on weekdays until 1pm. Had we known there is no morning pool access, we would've stayed elsewhere at a hotel with normal pool hours. The lack of transparency was disappointing. For as cool as the water park features were, this loss of pool time was even more disappointing for my kids.
1 nacht verbleven in augustus 2023

4/10 – Matig

Alisha

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Our room had burned out light bulbs the bathroom door was super hard to open and close. The toilet just ran unless you messed with the handle. There is a plastic bag over the smoke detector. Bugs filled the window and it smelled like stale chlorine. The slides havnt worked in a year but they still claim this as a water park. The ac in the building doesn’t work so it’s sweltering hot and humid. Paint was peeling off the walls and the carpet felt hard and rough. Outside was littered with trash. One door the handle was broken off. Another door you didn’t have to use the keycard because “maintenance”uses it for smoking and taking out trash. The room I was supposed to get wasn’t available even though I called and verified the night before and booked this way in advance.

2/10 – Ontzettend slecht

Shannon

Reisde met een groep, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No cleaning service outlets didnt work ,paint chipping ,waterslides dont work and hot tube doesn't work and the arcade has limited games
4 nachten verbleven in juli 2023

10/10 – Uitstekend

Robyn, Overland Park

1 nacht verbleven in juli 2023

8/10 – Goed

Bambi

1 nacht verbleven in juli 2023

4/10 – Matig

DeeAnn

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tan out of toilet paper. Late getting in our room. Asked for clean an towels and they didn’t bring any
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Brian

3 nachten verbleven in juli 2023

10/10 – Uitstekend

JENNIFER, Des Moines

1 nacht verbleven in juni 2023

4/10 – Matig

Sarah

Positief: Personeel en service
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Jade

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
To begin, we showed up at 4:00 which is the checkin time. They informed us that the room wasn’t ready and we were supposed to check back in “periodically” to see if it was ready yet. We waited for 2 and a half hours to get a room (ours was still not ready but the lady at the desk was kind enough to switch the room) got into the room and it was dirty and the bedding was stained. The bathroom door didn’t shut all the way or lock either. Went down to the pool area to discover that the two big water slides were shut down so there were only slides in the “kiddie” pool area for my kids to play on. We decided to try the arcade instead and put $30 on a game card just to find out over half the games were broken. The hotel refused to refund the money from it. There was a buffet breakfast out in the restaurant so my kids went and grabbed food in the morning and were told AFTERWARDS that it was $10 a person. There was no hot water for a shower. The coffee maker was missing pieces. The hallway was filthy and the restaurant tables were sticky. We went there for my daughters birthday and she ended up crying for most of the stay. I wouldn’t recommend this hotel to ANYONE. If I could leave a 0 star review I would. AWFUL!
1 nacht verbleven in juli 2023

4/10 – Matig

Jennifer, DES MOINES

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The large slides didn’t work, which had been down for over a year and a half. The toilet keep running and the ac didn’t work right.
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Jill

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Check in time is 4pm, at 645, we were still in the lobby waiting for our room to be cleaned. Even the lobby staff and other guests commented on how ridiculous it was that our room wasn’t ready. I understand they were understaffed and apparently the hotel was completely booked. We were offered the Presidential Suite, if we wanted to pay for it. Once we finally got into the room, it seemed pretty clean and very spacious, although quite dated. The restaurant site had very good pizza and pasta. The main reason we chose this hotel was for the indoor water park and the large slides weren’t even operational. We are only staying for one night. It’s disappointing, for nearly $300 a night you’d expect better quality.
1 nacht verbleven in juli 2023

6/10 – Redelijk

jason

1 nacht verbleven in juli 2023

4/10 – Matig

Kathryn

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
We had to wait 2 hours past check in for our rooms. Rooms are dirty. 1 room had wrong amount of beds. Slides weren't open. Pillars on the patio falling apart. No one at desk seemed to care and we were told "we're short staffed and over booked".
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Zach

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room joing door had no lock had to wait to send maint. Guy because no other rooms available. Maint. Guy comes and we got another room. Room is not cleaned well, room keys are garbage Will not be back
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Scott

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Slides were broke door was broken in the room mold on the ceiling
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Erica

1 nacht verbleven in juni 2023

6/10 – Redelijk

Annaka

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Erin

1 nacht verbleven in juni 2023

4/10 – Matig

Danielle

Reisde met familie
Negatief: Netheid, personeel en service
1 nacht verbleven in juli 2023

6/10 – Redelijk

Anna

Reisde met huisdieren, Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
My experience didn’t match with the Expedia rating. The property was over grown with weeds, paint chipped in the water park, the room smelled weird, stains on the lamp shade, and the carpet in the room was sticky.
1 nacht verbleven in juni 2023

4/10 – Matig

Michael

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid
Room was listed as suitable for 5 people, and it was cramped with 4. Asked for a roll out bed and was told it was against fire code (won’t hold that against them), and that there was no other option than to sleep on the dirty floor. Was denied an upgrade to a bigger room. Was told I could purchase another room to sleep the 5th person at my cost with no discount. Room description should be changed to avoid false advertising if it only sleeps 4. Half the slides at the water park were out of order, which was the only reason we booked a stay at this hotel. Hotel is located in a “rougher” part of town if that matters to you. With that being said, Boss Pizza, which is a restaurant located inside the hotel is fantastic and I wish the rest of the hotel would match the pizza places staff friendliness and cleanliness. I would not come back for a repeat stay all things considered.
1 nacht verbleven in juni 2023

6/10 – Redelijk

G

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023