Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 416 van 1000 beoordelingen" "
10 - Uitstekend
416
Gastenscore: 8 - Goed. 307 van 1000 beoordelingen" "
8 - Goed
307
Gastenscore: 6 - Redelijk. 157 van 1000 beoordelingen" "
6 - Redelijk
157
Gastenscore: 4 - Matig. 79 van 1000 beoordelingen" "
4 - Matig
79
Gastenscore: 2 - Ontzettend slecht. 41 van 1000 beoordelingen" "
2 - Ontzettend slecht
41
8,6/10
Netheid
8,4/10
Personeel en service
7,8/10
Voorzieningen
8,2/10
Staat van de accommodatie en faciliteiten
8,4/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
Breana
27 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
Breana
1 nacht verbleven in mei 2024
Reactie van GM op 27 mei 2024
Dear Breana, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Sedi Halvorson, GM
8/10 – Goed
Steve
26 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Steve
1 nacht verbleven in mei 2024
10/10 – Uitstekend
Brian J
Reisde met partner
22 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service and amenities.
Brian J
1 nacht verbleven in mei 2024
Reactie van GM op 22 mei 2024
Dear Brian J, We are incredibly grateful you took the time to leave us a review! We love to hear that our guests are happy with their experience! On behalf of the entire team, thank you for your feedback; we hope to have the opportunity to host you again soon. Best, Sedi Halvorson, GM
10/10 – Uitstekend
Christopher
19 mei 2024
Positief: Staat van de accommodatie en faciliteiten
Everything
Christopher
2 nachten verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Christopher, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Sedi Halvorson, GM
8/10 – Goed
Alex
Reisde met familie
17 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Toilet pressure wouldn’t flush and there was some trim peeling off the wall but overall the stay was good.
Alex
1 nacht verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Alex, We are delighted to know that you had a pleasant stay at our establishment. Thank you for taking the time to share your experience and suggestions for our betterment. We value your feedback and look forward to serving you again in the near future. Best, Sedi Halvorson, GM
10/10 – Uitstekend
Mathapelo
11 mei 2024
Positief: Netheid
Mathapelo
1 nacht verbleven in april 2024
Reactie van GM op 14 mei 2024
Dear Mathapelo, Thanks for letting us know you enjoyed your visit. We appreciate your patronage. Best, Sedi Halvorson, GM
10/10 – Uitstekend
Jiamei
4 mei 2024
Jiamei
3 nachten verbleven in mei 2024
4/10 – Matig
Eugene
21 apr 2024
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Hotel facility room Toilet for tall person was to low to floor would've appreciated higher/taller toliet
Eugene
1 nacht verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Eugene, Thank you very much for your support and for sharing your review with us. We appreciate all feedback as it helps us to identify our strengths and weaknesses. I'm sorry to hear that our toilet height didn't meet your expectations and had a negative impact on your experience. We would like to apologize for any inconvenience caused and hope to have the opportunity to serve you better in the future. Sincerely, Sedi Halvorson, GM
4/10 – Matig
Crystal
Reisde met familie
15 apr 2024
Positief: Netheid
Several charges that I would be happen to pay if the quality would have warranted.
Crystal
1 nacht verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear Crystal, I’m sorry that you did not find us to be a good value. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Sedi Halvorson, GM
10/10 – Uitstekend
Molly
15 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Molly
Reactie van GM op 30 apr 2024
Dear Molly, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Sedi Halvorson, GM
10/10 – Uitstekend
Traci
Reisde met familie
24 mrt 2024
Positief: Netheid, voorzieningen
Friends staff
Traci
1 nacht verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Dear Traci, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Sedi Halvorson, GM
6/10 – Redelijk
Roxanne
Reisde met familie
11 mrt 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Roxanne
1 nacht verbleven in maart 2024
Reactie van GM op 12 mrt 2024
Dear Roxanne, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Sedi Halvorson GM
6/10 – Redelijk
Jami
11 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Jami
3 nachten verbleven in maart 2024
Reactie van GM op 12 mrt 2024
Dear Jami, It was our pleasure hosting you and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Sedi Halvorson GM
2/10 – Ontzettend slecht
McKenna
Reisde met partner, Reisde met familie en kleine kinderen
3 mrt 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First we had got there and had multiple issues with the toilet. Had to flush it repeatedly for it to actually go down. We had a couple guests we hadn’t seen in awhile coming to stay with us and they also had a baby. it was extremely hot in the room. Even when we turned the ac to 60 degrees it didn’t work at all. At check out when we went to talk to them they said people had been asking for fans and we could’ve asked but We paid 200$ for the hotel and didn’t know we’d even have to ask for a fan and thought the air would work. Our guests couldn’t even stand to stay in our room and they ended up leaving the next day 6-7am and we also packed and decided to leave shortly after. When packing up we checked under the bed for anything to make sure we didn’t leave anything and we found a dip chew pouch and a marijuana vape which like I stated we had a baby with us who is crawling luckily he didn’t find that. Another thing the pool was full at almost all times and was very dirty and had cold water but the pool room was extremely hot as well. Overall not a good experience my guests and I left way earlier then we expected to and wished. I wish the experience was better. I would like to be compensated or my money back.
McKenna
Reactie van Sedi Halvorson op 4 mrt 2024
Good morning McKenna,Thank you for your feedback, and my sincere apologies regarding your experience with us here at the Sheraton. Your experience is not up to our standards, as you can see in our many guest reviews. I have asked Expedia to refund your stay due to all that you dealt with during your time here. Per their guidelines, it may take up to 10 days to complete the process, but please note we have completed our end of the process. Thank you for letting us know about your experience, we take your feedback seriously, and will address the issues you have brought up. Thank you again for your feedback, I hope you have a wonderful week!
10/10 – Uitstekend
Candace
Reisde met familie
2 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I can not say enough about this staff as well as the property. We came in town for my daughters gymnastics meet. That happened to be the same day of my sons 3rd birthday. We booked with a different property that had a water park, to our dismay the water park was shut down. I called the Sheraton and told them of the situation. They went over the top for us. What seemed to be a disappointing weekend, turned into a wonderful stay. If you are looking for a beautiful, comfortable hotel with above and beyond service. This is your place !!!!! - thank you again to the Staff ❤️
Candace
Reactie van GM op 3 mrt 2024
Dear Candace, Thank you for taking the time to share your feedback about your recent stay. We are delighted to hear that our dedicated team members provided exceptional hospitality! Your recognition of their efforts is greatly appreciated, and we will make sure to pass on your compliments to the entire team! It was our absolute pleasure to host you; we look forward to welcoming you again soon. Best, Sedi HalvorsonGM
10/10 – Uitstekend
Alice
1 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was beautiful 😍
Alice
1 nacht verbleven in februari 2024
Reactie van GM op 2 mrt 2024
Dear Alice, We appreciate the time you took to share your feedback with us! Knowing that our guests enjoyed their experience brings us great joy. Hosting you was a pleasure, and we look forward to the opportunity of welcoming you again soon. Best, Sedi Halvorson GM
10/10 – Uitstekend
Katharine
Reisde met familie
27 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Katharine
2 nachten verbleven in februari 2024
Reactie van GM op 27 feb 2024
Dear Katharine, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Sedi Halvorson GM
10/10 – Uitstekend
Alissa
25 feb 2024
Positief: Netheid
Alissa
2 nachten verbleven in februari 2024
Reactie van GM op 27 feb 2024
Dear Alissa, It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Sedi Halvorson GM
10/10 – Uitstekend
Jessica
24 feb 2024
Jessica
1 nacht verbleven in februari 2024
10/10 – Uitstekend
Teresa
Zakenreiziger
22 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Teresa
1 nacht verbleven in februari 2024
Reactie van GM op 27 feb 2024
Dear Teresa, Thank you for your time in sharing your kind review and please visit us again. Best, Sedi Halvorson GM
6/10 – Redelijk
Kelli L
Reisde met familie en kleine kinderen
20 feb 2024
Positief: Personeel en service
When we checked in and arrived to our room, it had not been cleaned. There was a beer box stuffed with trash, dirty towels, and the bedding hadn't been changed. The friendly front desk worker did provide us with free breakfast buffet vouchers and sent someone up with clean towels and bedding. Also, there was a fundraiser event going on and we could hear the music and feel the bass in our room until 11pm. The breakfast was good and the pool/workout area was nice.
Kelli L
1 nacht verbleven in februari 2024
Reactie van GM op 20 feb 2024
Dear Kelli L, We apologize that you were not welcomed to a clean and fresh room; I have taken note. Additionally, I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Sedi Halvorson GM
10/10 – Uitstekend
Chijioke
11 jan 2024
Chijioke
1 nacht verbleven in januari 2024
10/10 – Uitstekend
Timothy
Reisde met familie
7 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Home away from Home
Friendly and welcoming staff.
Timothy
1 nacht verbleven in januari 2024
Reactie van GM op 9 jan 2024
Dear Timothy,Thank you for choosing to stay with us and for sharing your valuable feedback. Our team is dedicated to providing exceptional hospitality, and we are thrilled to hear that their efforts had a positive impact on your stay! It was a pleasure serving you, and we look forward to welcoming you again.Best,Sedi HalvorsonGeneral Manager
10/10 – Uitstekend
Theresa
3 jan 2024
Theresa
1 nacht verbleven in januari 2024
Reactie van GM op 11 jan 2024
Dear Theresa,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Sedi HalvorsonGeneral Manager
10/10 – Uitstekend
Daniel
23 dec 2023
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Daniel
1 nacht verbleven in december 2023
10/10 – Uitstekend
Paul
Reisde met een groep
15 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Paul
1 nacht verbleven in november 2023
8/10 – Goed
Rebecca
10 dec 2023
Rebecca
2 nachten verbleven in december 2023
10/10 – Uitstekend
SYLVIA
26 nov 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location! Very friendly staff, check in was fast, room is very clean and neat. Nice hotel!
SYLVIA
1 nacht verbleven in november 2023
Reactie van GM op 28 nov 2023
Dear SYLVIA,That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon.Best,Sedi HalvorsonGeneral Manager
8/10 – Goed
Bennie
Zakenreiziger
21 nov 2023
Positief: Netheid, personeel en service en voorzieningen
Great Property for a variety of usages and Visually taking... I truly enjoyed my stay, I was just in shock upon check in to find very long hairs embedded in my sheets. I understand laundry and went thru and picked out all the long hairs that probably came from a housekeeper or previous usage. Otherwise great room, but wasn't paying an extra $6 to use wifi, when most offer it for free. I tried to use the local bar for a drink, but when there are "events" being held, was a Tiny Bar for such a demand of people also wanting drinks, Could use a Larger bar to attract more "staying" customers than those visiting from an event. Great Property overall.
Bennie
3 nachten verbleven in november 2023
Reactie van GM op 22 nov 2023
Dear Bennie,It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.Best,Sedi HalvorsonGeneral Manager
4/10 – Matig
Stanley
19 nov 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
To many kids super noisy all night
Stanley
1 nacht verbleven in november 2023
Reactie van GM op 20 nov 2023
Dear Stanley,I’m sorry to hear that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.Sincerely,Sedi HalvorsonGeneral Manager
4/10 – Matig
Danica
17 nov 2023
Danica
1 nacht verbleven in november 2023
Reactie van GM op 19 nov 2023
Dear Danica,We enjoyed having you as our guest and apologize if your visit fell short of expectations. We look forward to welcoming you again in the future, as we are committed to providing you with a stay that aligns with our high standards in every way.Sincerely,Sedi HalvorsonGeneral Manager
8/10 – Goed
Erin, Plattsmouth
Reisde met familie en kleine kinderen
13 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was prompt, room was clean. Couldn’t connect to Wi-Fi, which may have been an issue on my computer but if you are looking to do some work, that may be an issue.
Erin
1 nacht verbleven in november 2023
Reactie van GM op 13 nov 2023
Dear Erin,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding the Wi-Fi connectivity issues you experienced; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best,Sedi HalvorsonGeneral Manager
8/10 – Goed
Debbie
12 nov 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything
Debbie
2 nachten verbleven in november 2023
Reactie van GM op 13 nov 2023
Dear Debbie,We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best,Sedi HalvorsonGeneral Manager
10/10 – Uitstekend
Raymond
Zakenreiziger, Reisde met familie
12 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is amazing. The staff was very welcoming and was very helpful!
Raymond
1 nacht verbleven in november 2023
Reactie van GM op 13 nov 2023
Dear Raymond,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Sedi HalvorsonGeneral Manager
10/10 – Uitstekend
Stacy
Zakenreiziger
12 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will stay again
Our stay started off bumpy but was quickly handles and management made it right! Was given a different room with NO issues and free breakfast for the hassle of moving rooms due to cleanliness of the room.
Stacy
1 nacht verbleven in november 2023
Reactie van GM op 13 nov 2023
Dear Stacy,While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time.Best,Sedi HalvorsonGeneral Manager
8/10 – Goed
Barbara
Zakenreiziger
12 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good experience
Very quiet, nice stay.
Barbara
3 nachten verbleven in november 2023
Reactie van GM op 12 nov 2023
Dear Barbara,We appreciate you sharing this review and informing other travelers of the comfort you experienced with us! We take pride in the details and are thrilled to know they made for a great stay! On behalf of the entire staff, thank you for choosing our hotel, and please visit again in the future.Best,Sedi HalvorsonGeneral Manager
10/10 – Uitstekend
Michele
10 nov 2023
Michele
1 nacht verbleven in november 2023
10/10 – Uitstekend
Andrea
5 nov 2023
Andrea
1 nacht verbleven in november 2023
10/10 – Uitstekend
Dorrie
1 nov 2023
Dorrie
1 nacht verbleven in oktober 2023
Reactie van GM op 22 nov 2023
Dear Dorrie,We are thrilled that we provided you with a nice stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best,Sedi HalvorsonGeneral Manager
10/10 – Uitstekend
sheri
28 okt 2023
sheri
1 nacht verbleven in oktober 2023
Reactie van GM op 22 nov 2023
Dear sheri,Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Sedi HalvorsonGeneral Manager
10/10 – Uitstekend
Laura
15 okt 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The only issue is when parents & coaches permit middle schooers to run through properties acting wild and rude. A policemen onsite was surprising as was a visit from private security tram at 11pm. The team reported a complaint of "noise" reported coming fronm my room. Which is surprising as I was reading at the time....
Laura
1 nacht verbleven in oktober 2023
Reactie van GM op 17 okt 2023
Dear Laura,While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time.Best,Sedi HalvorsonGeneral Manager
10/10 – Uitstekend
Annie
Reisde met familie
11 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Annie
1 nacht verbleven in oktober 2023
Reactie van Dawn J. Night Audit op 26 okt 2023
Thank you for sharing your recent stay with us. We are thrilled to hear you enjoyed your stay and look forward to seeing you stay with us again.
10/10 – Uitstekend
Valdemar
9 okt 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place to stay with family
Valdemar
1 nacht verbleven in oktober 2023
Reactie van GM op 9 okt 2023
Dear Valdemar,We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.Best,Sedi HalvorsonGeneral Manager
10/10 – Uitstekend
ROBERT
8 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ROBERT
2 nachten verbleven in oktober 2023
Reactie van Dawn J. Night Audit op 26 okt 2023
Thank you for sharing your recent stay with us. We are happy to hear you enjoyed your stay and look forward to having you back!
10/10 – Uitstekend
Scot
Reisde met partner
1 okt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice facility will be back again thanks
Scot
2 nachten verbleven in september 2023
Reactie van Dawn J. Night Audit op 6 okt 2023
Thank you for staying with us! We are so glad you enjoyed your stay here with us. I will pass along the positive feedback to the team.
10/10 – Uitstekend
Kara
1 okt 2023
Kara
1 nacht verbleven in september 2023
Reactie van Dawn J. Night Audit op 6 okt 2023
Thank you for staying here at Sheraton. We appreciate the positive feedback and will pass along to the team. We hope to see you back soon.
10/10 – Uitstekend
Daniel
25 sep 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Daniel
3 nachten verbleven in september 2023
Reactie van Dawn J. Night Audit op 29 sep 2023
We are so glad you enjoyed your stay here with us. We hope to see you again. Thank you for staying. I will pass along the positive feedback to our staff.
8/10 – Goed
Roland
Reisde met familie
25 sep 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
West Des Moines is the area of town to stay when visiting Des Moines.
PSA, dont click on the $5.99/day internet - I did, it didn't work, so I tried again, still didn't work, so I gave up and accessed the internet on my phone hotspot. Was still charged $5.99, twice for the same day, for internet I couldn't and didn't access.
Roland
3 nachten verbleven in september 2023
Reactie van GM op 26 sep 2023
Dear Roland,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding the internet issues you experienced; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely,Sedi HalvorsonGeneral Manager
4/10 – Matig
Marty
Reisde met familie
24 sep 2023
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Book room with two double beds. Was given room with one bed. Drain fully plugged. Tub filled with water. They brought in a snake and augered the drain at 9 PM. Refrigerator unplugged. Room definitely not wirth the 228.00 I paid.
Marty
1 nacht verbleven in september 2023
Reactie van GM op 25 sep 2023
Dear Marty,I’m sorry that you did not find us to be a good value and for the room type you were assigned. Additionally, I am sorry you experienced drainage issues. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Sedi HalvorsonGeneral Manager
10/10 – Uitstekend
Alex
16 sep 2023
Alex
1 nacht verbleven in september 2023
Reactie van Dawn J. Night Audit op 26 okt 2023
Thank you for sharing your recent stay with us. We are happy to hear you enjoyed your stay with us. We look forward to your return visit.