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Beoordelingen van Emerald Grande Condominiums at HarborWalk Village

3.5 out of 5
Emerald Grande Condominiums at HarborWalk Village
10 Harbor Blvd, Destin, FL

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 62 van 120 beoordelingen" "
Gastenscore: 8 - Goed. 24 van 120 beoordelingen" "
Gastenscore: 6 - Redelijk. 17 van 120 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 120 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 120 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

April, Toomsuba

Positief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024

8/10 – Goed

Angel

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There was an issue with the room and the frond desk attendance was rude and not willing to help. Blame Expedia and I had to escalate to management to be able to get a satisfactory solution.
3 nachten verbleven in maart 2024
Reactie van Emerald Grande Management op 2 apr 2024
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced during your recent stay. Providing exceptional customer service is our top priority, and we regret that you did not receive the level of service you deserve.We understand your frustration and disappointment with the situation involving the room and the front desk attendance. Please know that we take your feedback seriously and will address this matter with our team to ensure that it does not happen again in the future.We appreciate your patience and understanding as we work to resolve this issue. If there is anything else we can do to make it right, please do not hesitate to let us know.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

6/10 – Redelijk

Jennifer

Reisde met partner, Reisde met familie
Negatief: Voorzieningen
Two hours after we left we received a very rude phone call we were going to be charged $150 for pool towel cards we didn’t return at their front counter. We left them on the in our room but feel uneasy as the property never told us of this rule, emailed any check out information or this included on their papers we received. Most of their staff were very kind but this particular phone call interaction was very unpleasant. I’m nervous about additional fees. Also beach is not as good as other beaches the area offers. Wanted to purchase a Wyndham timeshare but hesitant after staying this time.
6 nachten verbleven in maart 2024
Reactie van Emerald Grande Management op 30 mrt 2024
Hi Jennifer, Thank you for sharing your feedback with us. I want to apologize that this process regarding our towel card return policy was not explained to you on your arrival. We will coach our staff to ensure we are better guiding our guests. Here at the Emerald Grande, our guests are our top priority and I want to apologize again for any unsatisfactory customer service you may have experienced. We hope you give our property another chance to rectify this mishap.

10/10 – Uitstekend

Dan

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Atmosphere and location
3 nachten verbleven in oktober 2023
Reactie van Emerald Grande op 1 dec 2023
Dan, We are pleased to hear you enjoyed your stay. We look forward to having you with us again in the future! Thank you for choosing Emerald Grande!

8/10 – Goed

peggy

Positief: Netheid, comfort kamer
3 nachten verbleven in september 2023
Reactie van Emerald Grande op 16 sep 2023
Peggy, We are pleased to hear you enjoyed your stay. We look forward to having you with us again in the future! Thank you for choosing Emerald Grande!

10/10 – Uitstekend

Jeffrey

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is a wonderful resort whose location provides not only beautiful scenic views of the Bay, Crab island and the Gulf , the Emerald Grande 's guests can walk the Harbor Boadwalk which contains restaurants, shops and take in the views of the many boats and yachts that pass through. The staff was wonderful in the resort. From the moment my family and I walked in we saw smiling staff members who were always eager to assist. I would like to recognize Ms.Katie ( Australian accent ) whom provided us an outstanding overview of the area and answered all questions we had. During my 4 day stay she was so helpful, always acknowledging us and exchanging pleasantries. It was so refreshing to see such care being given to all of the guests . Ms Katie made us feel like it was home. I highly recommend the resort .
4 nachten verbleven in augustus 2023
Reactie van Emerald Grande op 5 sep 2023
Jeffrey, Thank you for your review! We are pleased to hear you enjoyed your stay and hope to have you visit with us again in the future!

4/10 – Matig

WENDY

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was not clean. There were roaches in my penthouse room and not just one.
3 nachten verbleven in juli 2023
Reactie van Emerald Grande op 9 aug 2023
Dear Wendy,We are sorry to hear the accommodations did not meet your expectations. I have forwarded your concerns to the appropriate department to be reviewed. I hope you and your family will give us the opportunity to make your next vacation at Emerald Grande spectacular!

10/10 – Uitstekend

Les

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay. Will return
4 nachten verbleven in juli 2023
Reactie van Emerald Grande op 9 aug 2023
Dear Guest, We are happy to hear you enjoyed your stay, We look forward to your return.Thank you for choosing Emerald Grande.

2/10 – Ontzettend slecht

Megan

Reisde met een groep
Negatief: Netheid
From the reservation staff, to the front desk staff, to the manager at Grand Vista bar, the rudeness and disrespect was by far the worst I have ever experienced at any hotel facility. If you book through a third party you are guaranteed to be treated poorly! They will try and charge you for hidden fees that aren’t applicable. The elevators were out of service during most of our stay. The rooms were less than clean with hair and dust bunnies all over the floor. The shower had mold on the ceiling. Other than location, the place is not worth the outrageous nightly fee they charge! We will definitely not be back!
4 nachten verbleven in juni 2023
Reactie van Emerald Grande op 26 jun 2023
Thank you for your feedback, Megan,We are saddened to learn that your experience was less than satisfactory. We apologize again for any inconvenience this caused you. We assure you that if given the opportunity, we will work to address and rectify any and all concerns that may be affecting our guest’s experience. Nevertheless, we hope we will have the chance to accommodate your family again with an improved experience.Please know that we will be addressing this review with the team so they can learn from it and do better in the future.Thank you for bringing this to our attention!

10/10 – Uitstekend

Sibia

7 nachten verbleven in juni 2023
Reactie van Shana Oliver op 22 jun 2023
Dear Sibia, We are pleased to hear you enjoyed your stay. We look forward to having you with us again in the future! Thank you for choosing Emerald Grande!

8/10 – Goed

Christine

3 nachten verbleven in juni 2023
Reactie van Emerald Grande op 9 aug 2023
Dear Christine, We are happy to hear you enjoyed your stay. Thank you for choosing Emerald Grande and we hope to have you visit with us in the future.

2/10 – Ontzettend slecht

Weyman

3 nachten verbleven in juni 2023
Reactie van Emerald Grande op 9 aug 2023
Dear Guest,We are sorry to hear you did not enjoy your stay with us. We hope to have you stay with us in the future. Thank you for choosing Emerald Grande at Harborwalk Village.

10/10 – Uitstekend

Ricardo

Reisde met familie
Positief: Netheid, comfort kamer
4 nachten verbleven in juni 2023
Reactie van Emerald Grande op 7 jun 2023
Dear Ricardo, We are pleased to hear you enjoyed your stay. We look forward to having you with us again in the future! Thank you for choosing Emerald Grande!

10/10 – Uitstekend

Victoria

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property was fantastic! Rooms were spacious and clean. Staff were very friendly and offered recommendations. We celebrated my daughter’s graduation and it was the best vacation ever! We will be back soon
5 nachten verbleven in mei 2023
Reactie van Shana Oliver op 5 jun 2023
Dear Victoria, We are pleased to hear you enjoyed your stay. We look forward to having you with us again in the future! Thank you for choosing Emerald Grande!

6/10 – Redelijk

Nasser

Reisde met familie
Positief: Netheid, comfort kamer
If you book with third parties you get the worst service in the front desk
5 nachten verbleven in mei 2023
Reactie van Emerald Grande op 30 mei 2023
Dear Guest, Thank you for bringing this to our attention.We are sorry to hear you had a bad experience. We hope to have you stay with us again in the future.

2/10 – Ontzettend slecht

Manuel

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful view
3 nachten verbleven in mei 2023
Reactie van Emerald Grande op 10 mei 2023
Dear Guest, We are very sorry to hear that you didn't have a great experience here at the Emerald Grande. Thank you for bringing this to our attention. We hope to have you stay with us in the future.

10/10 – Uitstekend

Alexis

2 nachten verbleven in maart 2023
Reactie van Emerald Grande op 11 apr 2023
Dear Alexis, We are pleased to hear you enjoyed your stay! We look forward to having you with us again! Thank you for choosing Emerald Grande!

10/10 – Uitstekend

Gina

Positief: Netheid, comfort kamer
Overall this property was amazing the staff was so friendly and welcoming. I loved everything about it and will definitely return again
4 nachten verbleven in februari 2023
Reactie van Emerald Grande op 30 mrt 2023
We are happy to hear you enjoyed your stay! We look forward to welcoming you i n the future.

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Netheid, comfort kamer
Amazing
1 nacht verbleven in februari 2023
Reactie van Emerald Grande op 30 mrt 2023
We are happy to hear you enjoyed your stay! We look forward to welcoming you i n the future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Emerald Grand Condominiums Spring trip
Emerald Grande Condominiums are fantastic! Very spacious, lots of amenities, beautiful view! We will definitely be scheduling another trip here soon!
2 nachten verbleven in februari 2023
Reactie van Emerald Grande op 30 mrt 2023
We are happy that you enjoyed your stay and looking forward to having you again as a guest in our resort.

10/10 – Uitstekend

Kibler, PLAQUEMINE

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property very clean. Service great. Amenities very well planned to orovide excellent enjoyment for our stay.
3 nachten verbleven in februari 2023
Reactie van Emerald Grande op 30 mrt 2023
We are happy to hear you enjoyed your stay!Thank you for choosing the Emerald Grande!

10/10 – Uitstekend

Yue

Reisde met familie
Positief: Netheid, comfort kamer
2 nachten verbleven in december 2022

10/10 – Uitstekend

Marnikius

3 nachten verbleven in oktober 2022

10/10 – Uitstekend

Olga

4 nachten verbleven in oktober 2022

10/10 – Uitstekend

Jasmin

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
really liked the room, perfect for our family of 7 to be all in one suite.
5 nachten verbleven in mei 2022
Reactie van Emerald Grande op 8 jun 2022
Thank you Jasmin! We are happy to hear you enjoyed your stay. Hope to have you stay with us in the future!

10/10 – Uitstekend

Bryant

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was amazing. The staff were friendly and helpful. The rooms had everything that we needed and the view was amazing. My only issue was that we could t get the tvs to connect with the internet to work most of the time.
4 nachten verbleven in mei 2022
Reactie van Emerald Grande op 3 jun 2022
Dear Bryant, we are happy to hear you enjoyed your stay with us! We hope to have you stay with us in the future!

6/10 – Redelijk

Rafael

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Rooms were not very clean, you could see finger prints on all furniture at arrival. Bathtubs not clean, there was hair on all the beds, sheets were dirty on all 3 rooms. Very different experience than last time we stayed there.
3 nachten verbleven in mei 2022
Reactie van Emerald Grande op 3 jun 2022
Dear Rafael, Thank you for choosing the Emerald Grande!- We sincerely apologize for the experience you encountered. It is always our highest priority to us to ensure that our guest leave happy and always satisfied and, in the instance, we did not exceed expectations. I have addressed your concerns to ensure this does not happen in the future. We hope to have you stay with us again in the future. Sincerely,

8/10 – Goed

Timothy

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2022

10/10 – Uitstekend

Jantzeen

Reisde met familie
Positief: Netheid, comfort kamer
First time in Destin
Our stay was amazing! The facility was very clean and the staff was very friendly! All I can say is upon your check in just part your car! Everything is so comfortable and convenient. Anything you may need in this area is no more than 10 minutes up the strip. We’re already trying to plan to return soon. Lots of things to do and enjoy. Three br 2 bath unit with full kitchen and three balconies 😎
9th floor view
Best friend on their 7th floor balcony.
3 nachten verbleven in mei 2022
Reactie van Emerald Grande op 24 mei 2022
Jantzeen, Thank you for choosing Emerald Grande, We are happy to hear you all enjoyed your stay! We look forward to see you soon!

10/10 – Uitstekend

CARLOS

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Fui la primera semana de mayo, el clima y playa perfectos, los servicios excepcionales el personal muy atento
2 nachten verbleven in mei 2022
Reactie van Emerald Grande op 11 mei 2022
Thank you Carols for taking the time to leave a review. We are happy to hear you enjoyed your stay! We look forward to your return, Thank you for choosing Emerald Grande!

10/10 – Uitstekend

Brandon

Reisde met familie
Positief: Netheid, comfort kamer
This place is wonderful great room friendly staff and so much to do with the kids.
3 nachten verbleven in februari 2022
Reactie van Emerald Grande op 11 mei 2022
Thank you for your review, We are happy to hear you enjoyed your stay! We hope to have you visit with us again soon. Thank you for choosing Emerald Grande!

10/10 – Uitstekend

Katrina Clemons

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff very friendly and professional.
3 nachten verbleven in april 2022
Reactie van Emerald Grande op 19 apr 2022
Thank you for taking your time to leave a review. We hope to have you visit with us in the future.

2/10 – Ontzettend slecht

HOLLI

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Our stay was like staying at a 1 star motel. Its extremely expensive however this place is no where near worth the money we spent. Our room was next to the main highway so we could hear everything all day and night. Everyone is that works there was rude. This place sucks!
8 nachten verbleven in maart 2022
Reactie van Emerald Grande op 21 mrt 2022
Hello Holli, We're sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and have informed our management team. We value our guest options and would like to Thank you for bringing this to our attention. We hope to have you stay with us in the future. Thank you for choosing Emerald Grande at Harborwalk Village.

8/10 – Goed

Amanda

2 nachten verbleven in december 2021

10/10 – Uitstekend

Billy, BARDSTOWN

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Great faculties.
3 nachten verbleven in november 2021

2/10 – Ontzettend slecht

Jack

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Walked in to cockroaches scrambling for cover and no power in half the condo Been there multiple times and it was great. Manager said there was nothing they could do Got a small rebate Will never go back
3 nachten verbleven in oktober 2021
Reactie van Emerald Grande Staff op 10 nov 2021
Dear Guest, On behalf of the Emerald Grande and staff we truly apologize the experience encountered during your stay as we pride ourselves on customer services and making sure our guest leave happy. In this instance we did not meet expectations. Thank your for choosing the Emerald Grande and we hope to have you stay with us agan.

6/10 – Redelijk

Jermaine

Reisde met familie
Positief: Netheid, comfort kamer
Overall great room with very comfortable beds. Only complaint was no internet on the tv to use streaming apps.
1 nacht verbleven in oktober 2021

10/10 – Uitstekend

John

2 nachten verbleven in oktober 2021

10/10 – Uitstekend

Shanda

Reisde met een groep
Property was clean, the decor was beautiful, we had a great view of the ocean an the front desk personnel was very professional
2 nachten verbleven in oktober 2021
Reactie van Emerald Grande Staff op 26 okt 2021
We are glad to hear you enjoyed your stay! Thank you For choosing the Emerald Grande!

10/10 – Uitstekend

Silvano

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2021

10/10 – Uitstekend

Disma

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and clean. The people working in the restaurant/pool area were very helpful and had great customer service. I give this place a 10 out of 10.
3 nachten verbleven in oktober 2021
Reactie van Emerald Grande Staff op 26 okt 2021
Dear Guest, Thank you for choosing the Emerald Grande! We are happy to hear you enjoyed your stay!

8/10 – Goed

Katrina

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Quiet place
2 nachten verbleven in oktober 2021

2/10 – Ontzettend slecht

Daniel

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I did like that the property was near lots of attractions however it was my wife an I third year wedding anniversary an on that day the hot water was not working for the majority of the day which didn’t make a happy wife an ruined our anniversary dinner the sink kept clogging the tv in the living room was not working had to call maintenance 2 times so we couldn’t rly enjoy the dvd that we rented the parking deck was dirty trash everywhere it was not a very good experience I wouldn’t ever go back an I would like a refund for at least the day the hot water was not working.
3 nachten verbleven in september 2021
Reactie van Emerald Grande Staff op 26 okt 2021
Dear Guest, We are sorry to hear of you less than satisfactory experience. We sincerely apologize as this is not the experience we wish for our guest to have. We value our guest and would like to thank you for bringing this to our attention. A member of management will be in touch soon. Thank you, Emerald Grande

8/10 – Goed

Shvonne

Positief: Netheid, comfort kamer
3 nachten verbleven in september 2021

6/10 – Redelijk

Lynn

5 nachten verbleven in september 2021

6/10 – Redelijk

Mitzi

Positief: Netheid, comfort kamer
Keurig , Cracks and Covid
The stay was ok. I expected to be "wowed". Never happened. I was disappointed that there was not a Keurig coffee maker. It is a little thing I know but it mattered to us. I called the front desk. Even Holiday Inn has Keurigs. After the condo collapse in Miami, the crack in the wall on the outside deck was concerning. We stayed on the 5th floor. Your website made us feel ok about coming because of covid, but it is not as you said on your website. All employees did not wear mask. Not many did. Although all employees were very nice, we will not be coming back or recommending this place.
3 nachten verbleven in augustus 2021
Reactie van Emerald Grande Staff op 23 sep 2021
Dear Guest, On Behalf of the Emerald Grande we are sorry to hear of you less than satisfactory experience. We have notified our management team of you concerns. We value our guest and thank you for bringing this to our attention. Kindly, Emerald Grande

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Great property
3 nachten verbleven in augustus 2021

2/10 – Ontzettend slecht

Blanca

4 nachten verbleven in augustus 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Close proximity to Harborwalk was nice. Shuttling to beach was bothersome. Food was good in restaurant. Need a lifeguard at pool.....some teenage activity got too aggressive.
5 nachten verbleven in juli 2021

8/10 – Goed

Melicent R

3 nachten verbleven in juli 2021