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Beoordelingen van Somerset Inn

3 out of 5
Somerset Inn
2601 W Big Beaver Rd, Troy, MI

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 396 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 379 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 162 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 47 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 1002 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Hotel op een paar stappen van Sommerset mall
Hotel biedt wat je van dit soort hotels mag verwachten. Ik heb tijdens mijn verblijf kamer 714 gehad. Kamer is niet al te groot maar voldoende. Was netjes en schoon. Er was wel redelijk wat contactgeluid in de kamer te horen. Als de buurkamer de WC doorspoelde was duidelijk het stomende water te horen. Ook het spoelwater van bovenliggende kamers hoor je enigzins door de afvoer lopen. Ook het geluid van de op en neer gaande lift drong in de kamer door evenals de dichtslaande deuren. Dit soort zaken zou in een hotel van dit caliber niet aan orde mogen zijn. Ontbijt was goed. Geen buffet maar vanaf de kaart te bestellen. Snelle bediening.

4/10 – Matig

Rossana

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It is becoming old. Doors let the light in during the night, and are lose and noisy. You hear all other people slamming the door. Mattresses are old and uncomfortable. Bathroom look under the sink, wood studs! Old and look dirty.
2 nachten verbleven in mei 2024

6/10 – Redelijk

Aco

Zakenreiziger, Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Close to shopping mall
1 nacht verbleven in april 2024
Reactie van Front Desk Manager op 2 mei 2024
Thank you for staying with us and we are so glad you enjoyed the ease of getting to the mall!

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Desk Manager op 25 mrt 2024
Thank you for staying with us. We hope to see you again.

4/10 – Matig

Joshua

1 nacht verbleven in februari 2024
Reactie van Front Desk Manager op 21 mrt 2024
Thank you for staying with us.

10/10 – Uitstekend

Krystin, Otsego

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is amazing! So nice and helpful! The hotel is clean and quiet. The only complaint we had was the toilet was loud when flushing.
2 nachten verbleven in januari 2024
Reactie van Front Desk Manager op 22 jan 2024
Thank you so much for your kind review. We are truly happy you enjoyed your stay. We will also get that toilet looked at right away thank you for bringing it to our attention.

10/10 – Uitstekend

Patricia Jean, East Lansing

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Was clean quiet and great location
1 nacht verbleven in december 2023
Reactie van Front Desk Manager op 22 jan 2024
Thank you for staying with us! We hope to see you again.

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the location. I liked having a restaurant on site. The staff was very friendly and helpful. The only thing that needs improvement would be the shower head.
1 nacht verbleven in november 2023
Reactie van Front Office Manager op 29 nov 2023
Thank you for staying with us and for leaving a review! We appreciate your feedback and will have someone look into the shower head that was in your room! Hope to see you on your next trip to the Troy area!

10/10 – Uitstekend

Marilyn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay next to Somerset Collection mall
My daughter and I have been taking our annual Christmas shopping trip to the Somerset Collection mall for years and have stayed at the Somerset Inn. It has always been a great experience. The staff are pleasant, the rooms are spacious, the beds are comfortable and it’s quiet. Also the restaurant has a great breakfast (not included in the price). Best part is, it’s right next to the mall, which makes it perfect for what we need. Highly recommended
1 nacht verbleven in november 2023
Reactie van Front Office Manager op 22 nov 2023
Thank you for the glowing review! We are truly happy you enjoyed our inn and the proximity to the mall. We hope to see you again!

8/10 – Goed

David

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Front Office Manager op 12 nov 2023
Thank you for staying with us!

8/10 – Goed

David

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Front Office Manager op 10 nov 2023
Thank you for staying with us.

2/10 – Ontzettend slecht

Alpesh, GRAND BLANC

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Absolutely thin walled facility. You can hear if someone take a shower or take a pies. It has old generation AC units. It kept kicking in and out all night every 5mins. With constant temp deference, it was waking me up from deep sleep very often. I couldn't ran fan constant so that it would not turn on and off every 5-7mins. They must change less to keep it appropriate. I would pay $110 instead of $168 per night.
1 nacht verbleven in oktober 2023
Reactie van Front Office Manager op 10 nov 2023
I am so sorry you did not enjoy your stay. I do wish you had contacted us at the time so we could have addressed the issue for you. We have multiple rooms and room types and would have been happy to fix the issue in your room or move you right away.

10/10 – Uitstekend

Donita

1 nacht verbleven in oktober 2023
Reactie van Front Office Manager op 16 okt 2023
We are so happy you enjoyed your stay with us and hope to see you again!

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property staff was very nice and professional. The lobby and the entrance is beautiful. The room was very clean a little outdated but the bed and pillows slept great. The room was sound proof so we didn’t hear any noise from the outside which contributed to a great nights rest. Also the restaurant prices were very reasonable inside was very clean and the staff there was very nice as well.
1 nacht verbleven in oktober 2023
Reactie van Front Office Manager op 12 okt 2023
Thank you for leaving such a nice review! We are truly happy you enjoyed our inn so much and certainly hope to see you again!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was great. Clean comfortable bed. Quiet
1 nacht verbleven in oktober 2023
Reactie van Front Office Manager op 8 okt 2023
We are so happy you enjoyed your stay with us! We certainly hope to see you again!

6/10 – Redelijk

Rossana

Zakenreiziger
Positief: Personeel en service
Ants in inside the room.
2 nachten verbleven in oktober 2023
Reactie van Front Office Manager op 8 okt 2023
I am so sorry you had to deal with this and we will certainly inspect the room and do what is necessary to not have it happen again. I do hope the rest of your stay was enjoyable.

8/10 – Goed

Phil

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Front Office Manager op 4 okt 2023
Thank you for staying with us. We appreciate you taking time to leave feedback and hope to see you again.

6/10 – Redelijk

David

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Front Office Manager op 4 okt 2023
Thank you for staying with us.

8/10 – Goed

Tijani

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unoccupied building behind the hotel creepy
1 nacht verbleven in september 2023
Reactie van Front Office Manager op 4 okt 2023
Thank you for staying with us!

8/10 – Goed

Bruce

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in september 2023
Reactie van Front Office Manager op 14 sep 2023
Thank you for staying with us and taking time to leave a review. We are happy you enjoyed your stay and hope to see you again.

8/10 – Goed

Domonique

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is perfect, close to everything and easy to get anywhere from there in the metro Detroit area.
2 nachten verbleven in september 2023
Reactie van Front Office Manager op 14 sep 2023
Thank you for staying with us. We are so glad you enjoyed your stay and the ease of getting around the metro Detroit area from our location. Hope to see you again.

8/10 – Goed

David

Zakenreiziger
Positief: Netheid, comfort kamer
1 nacht verbleven in september 2023
Reactie van Front Office Manager op 9 sep 2023
Thank you for staying with us. We are glad you enjoyed your time and hope to see you again.

8/10 – Goed

Jennifer

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay for the price.
1 nacht verbleven in augustus 2023
Reactie van Front Office Manager op 27 aug 2023
We are so happy you enjoyed your stay and hope to see you again!

8/10 – Goed

Saly

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in augustus 2023
Reactie van Front Office Manager op 27 aug 2023
We are happy you enjoyed your stay in our Inn! Hope to see you again.

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No complaints. Quick check-in. Clean. Convenient location.
1 nacht verbleven in augustus 2023
Reactie van Front Office Manager op 21 aug 2023
Thank you so much for taking time to leave a review! We are so happy you enjoyed your stay with us and hope to see you again soon!

8/10 – Goed

Timothy

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in augustus 2023
Reactie van Front Office Manager op 20 aug 2023
Thank you for staying with us! We are so glad you enjoyed your stay.

10/10 – Uitstekend

Jackie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in augustus 2023
Reactie van Front Office Manager op 20 aug 2023
Thank you for taking time to leave a review and for staying with us. We are so happy you enjoyed your stay! Hope to see you again!

8/10 – Goed

Casey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A good place to stay
My wife and I stayed at the Somerset Inn because it was recommended by a friend. It is a very nice place and location.
1 nacht verbleven in augustus 2023
Reactie van Front Office Manager op 19 aug 2023
We are so happy you enjoyed your stay with us! We hope to see you again and thank you for taking time to leave a review we appreciate that very much.

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A Proven Winner
Have always had great experiences the numerous times we have stayed here. Very friendly and attentive staff, rooms are very clean and comfortable.
1 nacht verbleven in augustus 2023
Reactie van Front Office Manager op 16 aug 2023
Thank you for the kind review! We are so glad you enjoyed your stay and look forward to your next one!

8/10 – Goed

Sheryl

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was okay staying there , location is great, parking was easy, the room was just ok, bathroom kinda of small. Bed was comfortable.
3 nachten verbleven in augustus 2023
Reactie van Front Office Manager op 13 aug 2023
Thank you for staying with us. We are glad you enjoyed our free and easy parking! We hope to see you again.

6/10 – Redelijk

Paul, Brampton

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice enough hotel, for an older hotel it is in very good condition. Lots of free parking and easily accessible. Comfortable bed. Right next door to a large shopping mall just a short walk away.
1 nacht verbleven in augustus 2023
Reactie van Front Office Manager op 10 aug 2023
Thank you for staying with us! We do hope to see you on your next trip to our area.

10/10 – Uitstekend

shalonda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I was so happy to be able to check in right away. I made my reservation early morning 7/27/23 but was still able to check in for 7/26/23 and I was so happy! My power was out and I work from home, so I needed WIFI access by 9am on 7/27/23. I was able to check in a little after 4am on 7/27/23. I was also very happy that when I called the hotel for questions, someone at the actual hotel (and not in another state or country) answered the phone. This made me know that the answers that I got were accurate. The whole staff was so nice and helpful. I will continue to come to this hotel.
3 nachten verbleven in juli 2023
Reactie van Front Office Manager op 6 aug 2023
Shalonda, Thank you so much for your glowing review. No power is such an inconvenience and I am very happy we were able to help you out! Hopefully next time we see you will be under better circumstances for you! Have a great day!

2/10 – Ontzettend slecht

Joshua

2 nachten verbleven in juli 2023
Reactie van Front Office Manager op 27 aug 2023
It looks like you did not enjoy your stay. We strive for excellence and would love to know what we could do to improve.

4/10 – Matig

Evan

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Everything was amazing except, everytime me and my friends were going to our room, each one of them were asked which room they were in, and was asked what they were there for. I bought 3 rooms(4 people in each) and never exceeded the occupancy in a room. I feel it’s no business why we are here, but we told them it’s just for a bachelor party and then started asking if we had 15 people up their. We had 10 total out of 3 rooms which fits the criteria. Just felt like we were profiled, and harassed
2 nachten verbleven in juli 2023
Reactie van Front Office Manager op 24 jul 2023
I apologize you were made to feel that way it was not our intent by any means. The safety and satisfaction of all of our guests is our number one priority. I do hope the bachelor party was a success and our congrats to the groom!

2/10 – Ontzettend slecht

Christopher

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023
Reactie van Front Office Manager op 24 jul 2023
I am sorry you did not have a great experience and certainly would like to know why so we could address the issues.

6/10 – Redelijk

Azmi

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The property was fine but not excellent. The internet was off from 6 pm and consequently all tv channels until our checkout next morning, the reason we were told is the thunderstorm which was long over before the interruption. Briefly not worth the price/night.
1 nacht verbleven in juli 2023
Reactie van Front Office Manager op 24 jul 2023
Thank you for staying with us. I do apologize that the the storm came thru during your stay taking out the internet...not our intent of course. It was frustrating on our end as well and I do hope you will stay with us again and can enjoy our inn to it's fullest!

10/10 – Uitstekend

Thomas

1 nacht verbleven in juli 2023
Reactie van Front Office Manager op 10 aug 2023
Thank you for the 5 out of 5! We are so pleased you enjoyed your stay with us and hope to see you again!

8/10 – Goed

Shilo

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
nice hotel. The AC unit was very loud in the room, but overal a good experience
1 nacht verbleven in juli 2023
Reactie van Front Office Manager op 24 jul 2023
Thank you for staying with us. My sincerest apologies for the noise of the AC we will have that looked at! I am glad you enjoyed the rest of your stay and hope to see you again.

8/10 – Goed

Todd

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place, locations a okis
1 nacht verbleven in juli 2023
Reactie van Front Office Manager op 11 jul 2023
Thank you for staying with us. We are so happy you enjoyed your stay at our inn and hope to see you again!

10/10 – Uitstekend

nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Front Office Manager op 2 jul 2023
We are so glad you enjoyed your stay at our Inn and hope to see you again!

4/10 – Matig

Jeannette

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Depressing room
The first room had crumbs all over the floor. They moved me to 206. Very depressing decor. The carpet still had loose threads like it hadn’t been vacuumed. The shower. The shower head is nothing. Something from the 70’s. Getting the water temperature ok is impossible. The control is weird. Standing in the plastic tube you feel the give like it will fall through. I weigh 121 pounds! The sofa is weird two tone azure color. The pillows on the bed are like old rocks. The towels scratchy. The products for the shower cheap. The elevator never came. Nor the service elevator. They have a note up saying high demand. A worker said they just don’t work. Had to carry my suitcase down the stairs. The only upside. A lovely woman who works in your restaurant and the chocolate chip cookies. You have an amazing location. So much potential. This desperately needs some TLC.
3 nachten verbleven in juni 2023

6/10 – Redelijk

Connie

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
For the most part, it was a nice stay. Everything was clean and the bed was comfortable, however the air did not work very well and if I had not brought a fan it would have been miserable. We had it turned to 67 and it was still reading 79.
1 nacht verbleven in juni 2023
Reactie van Front Office Manager op 2 jul 2023
Thank you for staying with us! I am so sorry you had issues with your AC. We have looked into it and resolved the problem. Please contact me directly if you are in the area again so I can personally ensure a great stay at our Inn! Stevie

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s dated with popcorn ceilings but maintained well. Dining and bar was mostly empty.
3 nachten verbleven in juni 2023
Reactie van Front Office Manager op 25 jun 2023
Thank you for staying with us and we do hope to see you again.

10/10 – Uitstekend

Mark, Wyoming

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location near shopping.
1 nacht verbleven in juni 2023
Reactie van Front Office Manager op 25 jun 2023
Thank you for staying with us. We are glad you enjoyed your stay and that you got to experience the fine shopping across the street from us!

10/10 – Uitstekend

Crystal

2 nachten verbleven in juni 2023
Reactie van Front Office Manager op 11 jul 2023
We are so happy you enjoyed your stay with us and hope to see you again!

10/10 – Uitstekend

Lana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Front Office Manager op 14 jun 2023
We are so happy you enjoyed your stay with us and hope to see you again!

8/10 – Goed

Edward

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I’d go back here anytime.
2 nachten verbleven in mei 2023
Reactie van Front Office Manager op 25 mei 2023
Thank you! We are so glad you enjoyed your stay with us and do hope to see you again!

8/10 – Goed

Felica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van Front Office Manager op 23 mei 2023
We are happy you enjoyed your stay here at The Somerset Inn! Hope to see you on a return trip!

10/10 – Uitstekend

Sylvia

1 nacht verbleven in december 2022
Reactie van Front Office Manager op 11 mei 2023
Thank you for taking time to leave a review! We are so glad you enjoyed your stay with us and certainly look forward to your return!

6/10 – Redelijk

Anthony

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Decent property. Run down a bit, no housekeeping service, and coffee was terrible. But safe and fairly clean
1 nacht verbleven in april 2023
Reactie van Somerset Inn op 8 mei 2023
Hello Anthony! Thank you for the kind remarks regarding the cleanliness and safety of our hotel -- two of the most important factors when running a successful hotel. For future reference, housekeeping services are available on request -- as automatic daily housekeeping services are no longer viewed as environmentally friendly. Please let us know more detail about your coffee remark - we offer several options of coffee at the hotel, we're curious in which coffee you are referring? Thank you for staying at the Somerset, we hope to welcome you again in the very near future. The Somerset Staff