Een koelkast/vriezer, een magnetron, een koffiezetapparaat/waterkoker
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Beoordelingen van Sonesta Simply Suites Detroit Troy

2 out of 5
Sonesta Simply Suites Detroit Troy
2550 Troy Center Dr, Troy, MI

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 395 van 801 beoordelingen" "
Gastenscore: 8 - Goed. 239 van 801 beoordelingen" "
Gastenscore: 6 - Redelijk. 83 van 801 beoordelingen" "
Gastenscore: 4 - Matig. 40 van 801 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 44 van 801 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Ronald

Reisde met familie
Positief: Personeel en service
The drain in the bath tub was not draining properly. It probably had too much hair in the drain trap. You stood in a lot of water during a shower. The body soap dispenser was empty. The washing machines needed an ap to pay for their use. No exhaust fan for removing shower steam so the room was muggy.
3 nachten verbleven in april 2024
Reactie van Cailey op 1 mei 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

10/10 – Uitstekend

Jazzae

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Cailey op 30 apr 2024
Thank you for your review, we hope to see you again soon.

10/10 – Uitstekend

Nakisha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice! Very clean! Very comfortable!
1 nacht verbleven in april 2024
Reactie van Cailey op 25 apr 2024
Thank you for your review, we hope to see you again soon.

10/10 – Uitstekend

Felicia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Na
1 nacht verbleven in april 2024
Reactie van happy feet op 19 apr 2024
Thank you for staying with us ,looking forward to your next visit

8/10 – Goed

Christopher, Toronto

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
This would have been a nice simple place to stay except for the heating fan being set at maximum and being very loud every 5 minutes and the refrigerator sounding like a diesel truck firing up when the compressor came on in room 117. Not helpful when needing a good night's sleep. Everything else was great.
2 nachten verbleven in april 2024
Reactie van Cailey op 9 apr 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

4/10 – Matig

Indulekha

Reisde met partner
Negatief: Personeel en service, voorzieningen
I don’t think asking “did you need something “ when a person approaches the front desk is very professional or friendly. Dropping the room keys on the counter not saying a word is also incredibly rude. The ridiculous $5.00 per night parking fee is one of the stupidest ideas I have ever heard of. Is this hotel that desperate? One would logically think that parking is included with the room. Whoever thought this was a great idea is the person that steps over dollars to pick up dimes. The $5.00 parking fee has cost this hotel hundreds of dollars as we will never book with them again. What’s next a per towel fee? A fee per flush? Oh how about a fee every time the door key is used?
3 nachten verbleven in maart 2024
Reactie van Cailey op 3 apr 2024
I apologize for how the interaction with our staff went, i will speak with the Front Desk agent in question. Unfortunately we can not control the parking fee. It is mentioned on Expedia's site when you book.

8/10 – Goed

Bryce

2 nachten verbleven in maart 2024
Reactie van Cailey op 25 mrt 2024
Thank you for you're review, we hope to see you again soon.

10/10 – Uitstekend

Lisa M, Largo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean - easy. Staff friendly. Could use a couple more towels. Towel had rip in it and wash cloth looked more like a rag. Not terrible-still smelled clean but just truth.
2 nachten verbleven in maart 2024
Reactie van Cailey op 21 mrt 2024
Thank you for your review, we hope to see you again soon.

8/10 – Goed

Allison

Positief: Netheid, staat van de accommodatie en faciliteiten
Friendly. Very helpful.
1 nacht verbleven in februari 2024
Reactie van Cailey op 6 mrt 2024
Thank you for your review, we hope to see you again.

10/10 – Uitstekend

Lorenzo

3 nachten verbleven in februari 2024
Reactie van Cailey op 21 mrt 2024
Thank you for your review, we hope to see you again soon.

8/10 – Goed

Shalona

Negatief: Personeel en service
The convenience to different places. I didn’t like the overall attitude of some of the staff but not all were rude.
2 nachten verbleven in februari 2024
Reactie van Cailey op 20 feb 2024
Thank you for your review, we hope you give us another chance in the future.

4/10 – Matig

Raphael

Negatief: Staat van de accommodatie en faciliteiten
The room is not very quiet to sleep. The heater is making loud noise all night long. No sleep.
Reactie van Cailey op 8 feb 2024
Thank you for your feedback. We apologize for the issue regarding the A/C. Your comments will be shared with our maintenance staff so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

4/10 – Matig

Abel

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The receptionist had an attitude on my arrival. Then the TV didn’t work. For the night I spent here, I would have chosen somewhere else.
1 nacht verbleven in februari 2024
Reactie van Cailey op 7 feb 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 – Uitstekend

samynathan

Reisde met familie
25 nachten verbleven in januari 2024
Reactie van Ursula op 3 feb 2024
Thank you for choosing our Hotel ,we are pleased that our accommodations were to your satisfaction, we are looking forward to your next stay;

10/10 – Uitstekend

Hugo

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
7 nachten verbleven in januari 2024
Reactie van Ursula op 3 feb 2024
Thank you for choosing our Hotel ,we are pleased that our accommodations were to your satisfaction, we are looking forward to your next stay;

2/10 – Ontzettend slecht

DeShawn

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wasn’t what I expected..outdated & smelled funny
1 nacht verbleven in januari 2024
Reactie van Cailey op 22 jan 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 – Uitstekend

McKayla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Cailey op 22 jan 2024
Thank you for your review, we hope to see you again soon.

6/10 – Redelijk

Raymond

Positief: Personeel en service
Needs to be updated
3 nachten verbleven in januari 2024
Reactie van Cailey op 29 jan 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 – Uitstekend

Tyler

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our hotel experience was one small step away from being beyond incredible. The service provided was professional and our room was very clean.
2 nachten verbleven in december 2023
Reactie van Cailey op 22 jan 2024
Thank you for your review, we hope to see you again soon.

8/10 – Goed

Tony

1 nacht verbleven in december 2023
Reactie van Cailey op 22 jan 2024
Thank you for your review, we hope to see you again soon.

2/10 – Ontzettend slecht

Danny

1 nacht verbleven in december 2023
Reactie van Cailey op 8 jan 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

2/10 – Ontzettend slecht

Jessica

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Facility house transit customers - heavy weed smoke before you enter the lobby.
4 nachten verbleven in december 2023
Reactie van Cailey op 3 jan 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 – Uitstekend

samynathan

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
23 nachten verbleven in november 2023
Reactie van Cailey op 3 jan 2024
Thank you for your review, we hope to see you again soon.

10/10 – Uitstekend

Darnella

5 nachten verbleven in december 2023
Reactie van Cailey op 3 jan 2024
Thank you for your review, we hope to see you again soon.

10/10 – Uitstekend

Derek

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would stay here again
Nice hotel in good area. Would stay here again
2 nachten verbleven in december 2023
Reactie van Cailey op 11 dec 2023
Thank you for your review, we hope to see you again soon.

8/10 – Goed

Lee

Reisde met partner
We use to stay here when I was another hotel company pre Covid, everytime we came to Michigan to visit family. So making our first visit since Covid we decided to stay at our usual hotel. First couldn’t find it then heard it changed names. But what a big change. The difference in service and cleanliness doesn’t compare to what it use to be. Now I don’t feel safe to walk in or out of the hotel. When you use to come in after hours you can always see or be greeted by someone in the office. Now silence. We stayed on the first floor usually in the same room for some reason. But the hotel and room feel damp and musty. Sad to say this would be the last time I stay at that hotel.
Reactie van Cailey op 7 feb 2024
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

6/10 – Redelijk

Pernell

1 nacht verbleven in december 2023
Reactie van Cailey op 3 jan 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

4/10 – Matig

Mark

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This suite was reserved specifically for three people. There were only 2 pillows and no extra blankets for the pull out bed. We had to purchase our own pillows and blankets. Staff were very rude when we inquired about these essentials.
2 nachten verbleven in november 2023
Reactie van Cailey op 28 nov 2023
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.

4/10 – Matig

John

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Internet was intermittent at best. Garage was left in the garbage can. A lightbulb didn't work. Front desk staff was so-so. Not nice (not mean ... but just going through the motions). I rarely give reviews...but this was a marginal hotel. Barely acceptable.
2 nachten verbleven in november 2023
Reactie van Cailey op 27 nov 2023
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en comfort kamer
The only catch was that my refrigerator didn't work.
1 nacht verbleven in november 2023
Reactie van Cailey op 20 nov 2023
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

10/10 – Uitstekend

Brandy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and affordable. Bed was comfortable. No complaints. Would stay again.
1 nacht verbleven in november 2023
Reactie van Cailey op 13 nov 2023
Thank you for your feedback, we hope to see you again soon.

6/10 – Redelijk

Lola, Grand Prairie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The bed covers & sheets had hair all over it from previous visitors. The employee working the night I checked in was very nice and fixed the situation immediately. The next room I was put in was much better. Some of the housekeepers seem to be taking shortcuts.
2 nachten verbleven in november 2023
Reactie van Cailey op 9 nov 2023
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.

10/10 – Uitstekend

Felicia

Reisde met partner
It was very clean and it felt almost like home
1 nacht verbleven in oktober 2023
Reactie van Cailey op 1 nov 2023
Thank you for your review, we hope to see you again soon.

8/10 – Goed

Kevin

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Not as well maintained as it was when owned by Candlewood and the kitchen cupboard concept for necessities is poorly stocked by comparison but still allow dogs and rooms are still comfortable
3 nachten verbleven in oktober 2023
Reactie van Cailey op 30 okt 2023
Thank you for your feedback.

10/10 – Uitstekend

Varghese

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No good
1 nacht verbleven in oktober 2023
Reactie van Cailey op 30 okt 2023
Thank you for your review.

8/10 – Goed

Lisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Cailey op 24 okt 2023
Thank you for your review.

8/10 – Goed

Andrea

Positief: Netheid
2 nachten verbleven in oktober 2023
Reactie van Cailey op 20 okt 2023
Thank you for the review. We look forward to seeing you again soon!

6/10 – Redelijk

Artur

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
We booked two rooms, one of them was perfectly fine the second one smells horrible and bed sheets on a sofa-bed was dirty (hair, dirty spots). When we asked for clean sheets they told us that we have to change them by ourselves because they don’t have staff to do it. They offered partial refund for one night for inconvenience but overall I’m not happy with that stay.
4 nachten verbleven in oktober 2023
Reactie van Cailey op 18 okt 2023
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

8/10 – Goed

Jeff

Positief: Netheid, personeel en service en voorzieningen
Great value! Room tidy and clean, convenient parking, efficient process. Everything we needed at an amazing price.
1 nacht verbleven in oktober 2023
Reactie van Cailey op 18 okt 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 – Uitstekend

Keith

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good ser
2 nachten verbleven in oktober 2023
Reactie van Cailey op 17 okt 2023
Thank you for your review, we hope to see you again soon.

8/10 – Goed

Ijunanya

2 nachten verbleven in oktober 2023
Reactie van Cailey op 1 nov 2023
Thank you for your review, we hope to see you again soon.

8/10 – Goed

Wacus

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice weekend stay. Clean, [except for vents], comfy bed. Bathroom was clean. Everything we needed for a short trip. Very convenient to many restaurants and shopping. The parking lot has been repaved to new condition. We'll consider coming back on a future trip.
2 nachten verbleven in oktober 2023
Reactie van Cailey op 10 okt 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 – Uitstekend

Janet

2 nachten verbleven in oktober 2023
Reactie van Cailey op 11 okt 2023
Thank you for your review, we hope to see you again soon.

10/10 – Uitstekend

Precious

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cheap, convenient, comfortable
9 nachten verbleven in september 2023
Reactie van Cailey op 9 okt 2023
Thank you for your review, we hope to see you again soon.

2/10 – Ontzettend slecht

Joann

Negatief: Personeel en service, voorzieningen
Location good, rate high for 2 star. Cleanliness ican improve and rooms are outdated.
1 nacht verbleven in oktober 2023
Reactie van Cailey op 9 okt 2023
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

6/10 – Redelijk

Chandra

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
The rooms were clean, but run down. The coffee maker didn’t work, there was only one large glass, there was only a halt roll of toilet paper, no bedding for the pullout sofa, and the parking lot had gigantic potholes. They were nice enough to give us bedding when we asked for it, but it quickly added up to too many issues. We wouldn’t stay there again.
3 nachten verbleven in september 2023
Reactie van Cailey op 27 sep 2023
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

10/10 – Uitstekend

Destiny

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Cailey op 25 sep 2023
Thank you for your review, we hope to see you again soon.

2/10 – Ontzettend slecht

Ajmal, Beloit

Reisde met familie
Very run down property, dirty carpets .chairs have their cushions all torn and scratched. I am surprised about those people who gave this property a relatively high score.
1 nacht verbleven in september 2023
Reactie van Cailey op 22 sep 2023
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

6/10 – Redelijk

John

Zakenreiziger
totally average, bordering on dumpy
Reactie van Cailey op 19 sep 2023
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 – Uitstekend

Jessie

2 nachten verbleven in september 2023
Reactie van Cailey op 19 sep 2023
Thank you for your review, we hope to see you again soon.