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Beoordelingen van Best Western Plus Maple Leaf

4.5 out of 5
Best Western Plus Maple Leaf
Plot 1B, Road 1, Sector 1, Uttara Model Town, Dhaka

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 66 van 115 beoordelingen" "
Gastenscore: 8 - Goed. 35 van 115 beoordelingen" "
Gastenscore: 6 - Redelijk. 9 van 115 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 115 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 115 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Leo

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just dirty and old
4 nachten verbleven in mei 2024

10/10 – Uitstekend

P J

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very attentive and caring. They also went out of their way to be of hep and service. I’ll definitely stay there again when I am in Dhaka.
1 nacht verbleven in april 2024

8/10 – Goed

Md

1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Ramin

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Antoine, Beirut

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in december 2023

6/10 – Redelijk

Yan

Positief: Personeel en service
Like: convenient airport pickup dropoff $18 round trip (book in advance), helpful and pleasant staff, food on 2nd floor restaurant is yummy and high quality, super close to airport, there's a nice coffee shop/restaurant called Gusto like 5 mins walk away, they gave me late checkout Dislike: room quite small and doesn't look well maintained and feels a bit dirty, no hot water for shower (but talked to other guests who said they had hot water), didn't receive room upgrade although Expedia showed I had such benefit My room was facing the main road, could hear noise at night, but I was ok, light sleepers may want to ask for a room on the other side
2 nachten verbleven in december 2023

10/10 – Uitstekend

Antoine

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect place
Reactie van Shoaib op 24 mrt 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We greatly appreciate your comments.

10/10 – Uitstekend

Zainab

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Shoaib op 24 mrt 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel.

6/10 – Redelijk

Cody Spencer

Positief: Personeel en service, staat van de accommodatie en faciliteiten
6 nachten verbleven in oktober 2023
Reactie van Shoaib op 24 mrt 2024
Thank you for taking the time to share your recent experience with us. We appreciate your detailed feedback as it allows us to continually improve and ensure the best possible stay for all our guests.We're delighted to hear that you found our airport pickup and drop-off service convenient and that you enjoyed the assistance of our helpful and pleasant staff. It's also wonderful to know that you found the food at our second-floor restaurant to be yummy and of high quality. We strive to provide a comfortable and enjoyable experience for all our guests.However, we sincerely apologize for any inconvenience you experienced regarding the size and maintenance of your room, as well as the lack of hot water for your shower. Rest assured, we take cleanliness and maintenance seriously, and we will address these issues with our housekeeping and maintenance teams to ensure they are rectified promptly.Regarding the room upgrade concern, we apologize for any confusion. Our team always endeavors to accommodate our guests' preferences whenever possible. We'll review our procedures to ensure that such benefits are communicated clearly and honored accordingly in the future.Additionally, we regret any disturbance caused by noise from the main road. We understand the importance of a peaceful night's rest and will do our best to accommodate requests for quieter room placements.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved and memorable stay.Warm regards,

8/10 – Goed

ZH

1 nacht verbleven in september 2023

10/10 – Uitstekend

Matin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
World class service 10/10
Staff were very helpful and very friendly We enjoyed our stay and hope they continue to maintain this quality service best of luck and hope to see you again in future.
1 nacht verbleven in september 2023

8/10 – Goed

Sanjida

Positief: Personeel en service
Some details in the room were dirty like in the corners of the rooms and the phone
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Basudev

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great customer service It’s just location; too congested.
3 nachten verbleven in mei 2023
Reactie van Shoaib op 29 mei 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We greatly appreciate your comments and are pleased to hear that you found our customer service to be exceptional. Providing great customer service is one of our top priorities, and we are delighted to know that our efforts made a positive impact on your experience.We understand that the location of our hotel may not have met your expectations due to congestion in the area. We apologize for any inconvenience this may have caused. While we cannot change the location of our property, we strive to offer our guests a comfortable and enjoyable stay through our excellent service and amenities.We value your feedback and will take it into consideration as we continuously work towards enhancing our guests' overall experience. Our team is always ready to assist you with any information or recommendations regarding nearby attractions or alternative routes to help navigate through the congestion.Should your travels bring you back to our city, we hope you will give us another opportunity to serve you. We are confident that our dedicated staff will go above and beyond to ensure you have a pleasant stay, regardless of the location challenges.Once again, thank you for your kind words about our customer service. Your satisfaction is of utmost importance to us, and we look forward to welcoming you back to our hotel in the future

10/10 – Uitstekend

sungwoo

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
별 문제 없었습니다
1 nacht verbleven in mei 2023
Reactie van Shoaib op 29 mei 2023
Thanks for staying with us.

10/10 – Uitstekend

Mohammed

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van Shoaib op 29 mei 2023
Thanks for staying with us.

8/10 – Goed

Joo Guan

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Shahreen

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Very helpful staff and clean hotel
1 nacht verbleven in februari 2023

8/10 – Goed

kwangsoo

1 nacht verbleven in januari 2023

10/10 – Uitstekend

J

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2022
Reactie van Shoaib Ahmed op 3 dec 2022
Dear Valued Guest, Thank you for your positive review and for taking the time to provide us with your excellent feedback. We are greatly happy that we made your recent visit wonderful at our Best Western PLUS Maple Leaf. It was great to have you as a guest. I am sure that your wonderful review will inspire us to do even better each day and we strive to provide our guests with exceptional experiences all the time. Also, we look forward to welcoming you back again in the future. Regards BW PLUS Maple Leaf Team

10/10 – Uitstekend

nazmul

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love it
1 nacht verbleven in oktober 2022
Reactie van Shoaib Ahmed op 3 dec 2022
Dear Valued Guest, Thank you for your positive review and for taking the time to provide us with your excellent feedback. We are greatly happy that we made your recent visit wonderful at our Best Western PLUS Maple Leaf. It was great to have you as a guest. I am sure that your wonderful review will inspire us to do even better each day and we strive to provide our guests with exceptional experiences all the time. Also, we look forward to welcoming you back again in the future. Regards BW PLUS Maple Leaf Team

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very efficient airport collection and drop off service.
1 nacht verbleven in oktober 2022
Reactie van Shoaib Ahmed op 3 dec 2022
Dear Valued Guest, Thank you for your positive review and for taking the time to provide us with your excellent feedback. We are greatly happy that we made your recent visit wonderful at our Best Western PLUS Maple Leaf. It was great to have you as a guest. I am sure that your wonderful review will inspire us to do even better each day and we strive to provide our guests with exceptional experiences all the time. Also, we look forward to welcoming you back again in the future. Regards BW PLUS Maple Leaf Team

10/10 – Uitstekend

Biplab

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best western dhaka
Overall nice
1 nacht verbleven in september 2022

10/10 – Uitstekend

Iftekhar

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close from the Airport.
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

James, Christchurch

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed here before and rate this hotel a great place to stay near the airport
1 nacht verbleven in september 2022

8/10 – Goed

CHIN CHEK, SERI KEMBANGAN

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel & room.
7 nachten verbleven in juli 2022

10/10 – Uitstekend

James

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to airport with good transfer
1 nacht verbleven in juni 2022

6/10 – Redelijk

Mustafa Sharif

Positief: Personeel en service, comfort kamer
The bathroom was not impressive, water clogged in the shower area and there is mold in the shower area that needs attention.
2 nachten verbleven in juni 2022

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, comfort kamer
5 nachten verbleven in maart 2022

8/10 – Goed

Paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is very noisy and dirty but cant be helped as its near airport. the area doesnt have anything decent nearby
1 nacht verbleven in maart 2022

10/10 – Uitstekend

rejean, garrison

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Surprisingly nice hotel.
2 nachten verbleven in januari 2022
Reactie van Shoaib Ahmed op 3 feb 2022
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

ILHAN

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2021
Reactie van Shoaib Ahmed op 3 feb 2022
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Habib

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
It was pleasure staying for 2 nights. Looking forward to stay more in next trip .
2 nachten verbleven in september 2021
Reactie van Shoaib Ahmed op 3 feb 2022
Thanks for staying with us. We appreciate your feedback!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep, Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
really bad managements, stuff disrespect one of my friend its really unacceptable
2 nachten verbleven in juli 2021
Reactie van Shoaib Ahmed op 7 aug 2021
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Redelijk

MOHAMMED

1 nacht verbleven in juli 2021
Reactie van Shoaib Ahmed op 11 aug 2021
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Resturent Food need more cheaper All is good Thanks at all
1 nacht verbleven in juli 2021
Reactie van Shoaib Ahmed op 3 feb 2022
Thanks for staying with us. We appreciate your feedback and We will work on it.

10/10 – Uitstekend

Richard

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best western with their best
Every time I stayed in this hotel I felt welcomed. There are few thing at the breakfast buffet just minor things. Overall very happy with the front desk service.
1 nacht verbleven in maart 2021
Reactie van Shoaib Ahmed op 29 mrt 2021
Dear Guest, This is our pleasure to receive your positive feedback. We are happy to know that we have met your expectation and this is very encouraging to us. We hope in the future you will always choose Maple Leaf as your base in Dhaka. Regards BW PLUS Maple Leaf Team

10/10 – Uitstekend

Lars, Seligenstadt, Hessen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All very clean, attentive staffs, good safety measures, comfy room and perfect overall service offer
3 nachten verbleven in december 2020
Reactie van Shoaib op 20 dec 2020
Dear Guest, This is our pleasure to receive your positive feedback. We are happy to know that we have met your expectation and this is very encouraging to us. We hope in the future you will always choose Maple Leaf as your base in Dhaka. Regards BW PLUS Maple Leaf Team

10/10 – Uitstekend

Geverifieerde reiziger

5 nachten verbleven in november 2020
Reactie van Shoaib Ahmed op 7 dec 2020
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Asif, Toronto

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best thing about the hotel is the service. I got picked up from the airport in a timely and smooth fashion. The breakfast buffet was excellent and opens really early at 6:30 am. The Internet was speedy. The staff were friendly and helpful. The gym is a bit too small. Had no good view and gave me no inspiration to work out there. I don't think the hotel has any pool either. Their is a lounge near the check in counter that is okay but I think they can do better. My stay here nice and sweet. It's the best hotel in the area in my opinion.
5 nachten verbleven in november 2020
Reactie van Shoaib Ahmed op 6 dec 2020
Dear Guest, This is our pleasure to receive your positive feedback. We are happy to know that we have met your expectation and this is very encouraging to us. Regarding your concern about the gym and swimming pool facility, please be noted that the BW PLUS category brand has been customized specially for business travelers. And It has been found by the survey that they do not get much time to use the swimming pool facility. Henceforth, we kept Steam and Sauna facilities instead which use are fully complimentary for our all valued guests. Also due to the structural plan, we could not allocate much space for the gym but we tried to ensure maximum and updated equipment there required for the daily workout. Though we do not have a designated trainer for the gym but surely for the assistance we provide an expert during the workout on a request basis. Thank you for staying with us and we will try our best to address your shared concerns as much as possible. Looking forward to the opportunity of serving you again in the future. Regards BWP Maple Leaf Team

10/10 – Uitstekend

Lars, Seligenstadt, Hessen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
comfortable bed, quite rooms, nice restaurants staff, gym OK
5 nachten verbleven in augustus 2020
Reactie van Nazia Nusrat op 17 aug 2020
Dear Sir, Thank you so much for your great review. We are very happy that you enjoyed your stay with us. Please come back again so we can serve you and please feel free to contact. Best Regards. Best Western Plus Maple Leaf Team

10/10 – Uitstekend

Harry, Harrisburg, PA

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close to the airport with a very fast, easy shuttle. The staff were incredible, every single person extremely friendly and ready to help promptly. Restaurants open with a wide variety of food and their coffee shop makes the best macchiatos we have ever tasted! Guards at the entrance provide an extra level of security.
1 nacht verbleven in februari 2020
Reactie van Nusrat Sorwar op 12 mrt 2020
Dear Mr. Harry, This is an absolute pleasure for us to receive such compliments from our guest. This encourage us to deliver a superior service to our valued guest. We hope to see you soon as our guest.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No view, nice staff and services. We were charged 80$ for broken mirror, which accidentally broke. I feel like it’s a bit much.
6 nachten verbleven in januari 2020
Reactie van Nazia Nusrat op 14 jan 2020
Dear Sir, Thanks for your nice gesture. We are extremely sorry to know about this accident. On behalf of hotel management I would like to express my sincere gratitude to stay with us and apology for the charge that was actually unavoidable due to room amenities damage. I hope in the future we will get the opportunity to serve you again.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2019
Reactie van Nusrat op 12 jan 2020
Dear Guest, Thanks for your nice feedback.We are looking forward to see you as our guest soon.

10/10 – Uitstekend

Joungmo

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
최고의 서비스! 감사합니다
여행시 특이사항이 있어 메일로 문의를 드렸는데 친절하게 답변해주시고 전날 재차 확인하는 꼼꼼한 모습이 인상적이었습니다. 다음에도 다시 이용하고싶습니다!
1 nacht verbleven in december 2019
Reactie van Nazia Nusrat op 1 mrt 2020
Dear Guest, I hope you have enjoyed your stay with us. We are looking forward to having you again with us on your next visit. Best Regards. Best Western Plus Maple Leaf Hotels.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location and safety are perfect. Restaurant is excellent.
1 nacht verbleven in november 2019
Reactie van Nusrat Sorwar op 25 nov 2019
Dear Guest, This is our pleasure to serve our guest and make them happy.

10/10 – Uitstekend

Joe

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 Star
Great service. Lovely rooms and excellent proximity to airport.
1 nacht verbleven in november 2019
Reactie van Nazia Nusrat op 9 nov 2019
Dear Sir, Thank you so much for your great review. We are very happy that you enjoyed your stay with us. Please come back again so we can serve you and please feel free to contact. Best Regards. Best Western Plus Maple Leaf Team

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Staff at the Maple Leaf Best Western Hotel are excellent - accommodating friendly and helpful. Thank you to the whole team for an excellent stay.
2 nachten verbleven in oktober 2019
Reactie van Nazia Nusrat op 5 nov 2019
Dear Sir, Thank you for your encouraging feedback. This is our pleasure to receive such compliments. We wish to see you again.

10/10 – Uitstekend

ChienHsun

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2019
Reactie van Nazia Nusrat op 2 nov 2019
Dear Sir, Thank you for your nice feedback. This is our pleasure to receive such compliments. Your feedback encourages us to deliver a superior service for our valued guest. We wish to see you again.

10/10 – Uitstekend

MING CHEIWG

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nothing to say,just feel like at home.
1 nacht verbleven in oktober 2019
Reactie van Nusrat Sorwar op 17 okt 2019
Dear Mr. Ming, Thanks for your nice feedback. This is our pleasure to receive such compliments. Your feedback encourage us to deliver a superior service for our valued guest. We wish to see you again.

8/10 – Goed

Selim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Business Trip
This is my second time stay in this hotel. Clean, stuff are helpful. Delicious breakfast. Little bit noisy, because close to major road.
4 nachten verbleven in oktober 2019
Reactie van Nusrat Sorwar op 7 okt 2019
Dear Sir, This is our pleasure to receive such compliments from our valued guest. Regarding noise we are sorry for your trouble. Your feedback encourage us to deliver a superior service for our future valued guest. We wish to see you again.