Serveert ontbijt, lunch, diner, internationale gerechten

Beoordelingen van Holiday Inn & Suites Dubai Festival City, an IHG Hotel

Holiday Inn & Suites Dubai Festival City, an IHG Hotel
Gateway Avenue, Festival City, Dubai

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 253 van 367 beoordelingen" "
Gastenscore: 8 - Goed. 87 van 367 beoordelingen" "
Gastenscore: 6 - Redelijk. 10 van 367 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 367 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 367 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

9,2/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2019
Reactie van Mathieu van Alphen op 30 okt 2019
Dear Anonymous, Thank you for sharing your feedback with us. It is a pleasure to hear that you enjoyed your stay at the Holiday Inn Dubai Festival City. We hope to serve you soon again. Best regards, Mathieu van Alphen, Area General Manager IHG Dubai Festival City

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2019
Reactie van Pat op 25 apr 2019
Thank you so much for your positive rating of our hotel. I am pleased to see you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Patria Puyat General Manager

10/10 – Uitstekend

Maha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything
1 nacht verbleven in april 2024

10/10 – Uitstekend

Sherry

Positief: Netheid, staat van de accommodatie en faciliteiten
Vivek at reception and concierge was exceptionally polite and helpful. He bought our bags to our room at 2am with a cheerful smile after we’d had a very long flight…. He was pleasant!
2 nachten verbleven in april 2024

10/10 – Uitstekend

XING

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All
1 nacht verbleven in april 2024
Reactie van George Tawfik op 30 apr 2024
Dear Xing,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

8/10 – Goed

Omar

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good
7 nachten verbleven in april 2024
Reactie van George Tawfik op 30 apr 2024
Dear Omar,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

8/10 – Goed

Sonja

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Nah am Flughafen, die Lage war somit ideal bei den Flugausfällen nach dem Unwetter. Freundliches Personal, Buffet nichts besonderes, aber dafür kann man vom Hotel direkt zur Shopping Mall (Festival City).
1 nacht verbleven in april 2024
Reactie van George Tawfik op 30 apr 2024
Dear Sonja,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van George Tawfik op 22 apr 2024
Dear Peter,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Sam, Whitestone

1 nacht verbleven in april 2024
Reactie van George Tawfik op 1 mei 2024
Dear Sam,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Amro

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like all and thank you for a great service
1 nacht verbleven in april 2024
Reactie van George Tawfik op 15 apr 2024
Dear Amro,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Amro

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you for great service
1 nacht verbleven in april 2024
Reactie van George Tawfik op 15 apr 2024
Dear Amro,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

2/10 – Ontzettend slecht

Zlata

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van George Tawfik op 15 apr 2024
Dear Zlata,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Sarbjit

Positief: Netheid, voorzieningen
Close to airport and shopping
3 nachten verbleven in maart 2024
Reactie van George Tawfik op 1 apr 2024
Dear Sarbjit,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Harpreet

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
awesome
2 nachten verbleven in maart 2024
Reactie van George Tawfik op 29 mrt 2024
Dear Harpeet,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Tobias, Gelnhausen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed my stay at the Holiday Inn Festival city. A new hotel, very modern, very nice and spacious rooms. Staff Is very kind and helpful. I am handicapped, and the people did everything to make my stay as comfortable and easy as possible. Whole Hotel is wheelchair accessible. Restaurant is very good too. And the hotel has direct access to Festival City Mall. Not the biggest Mall in Dubai, but plenty of shops and restaurants. I didn't miss anything. Short Taxi ride from the airport, mazbe 15min. To Dubai city Mall / Burj Khalifa. I will come back!
4 nachten verbleven in maart 2024
Reactie van George Tawfik op 18 mrt 2024
Dear Tobias,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Chintan Arvindbhai

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay with Holiday Inn Festival City was amazing! Very friendly staff and lovely food!
6 nachten verbleven in februari 2024
Reactie van George Tawfik op 15 mrt 2024
Dear Chintan,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

JAMALUDEEN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van George Tawfik op 15 mrt 2024
Dear Jamaludeen,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Peter

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Welcoming Top Hotel
I can only give this hotel good recension,fantastic welcome professional and welcoming hospitality Great staff all over the hotel , good food and very good suites, Well done all Thanks Peter Ward
2 nachten verbleven in januari 2024
Reactie van George Tawfik op 15 mrt 2024
Dear Peter,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

2/10 – Ontzettend slecht

Ahmed

Zakenreiziger
Negatief: Netheid, personeel en service en voorzieningen
Room was not clean, you can surface is not clean & stinky … room service clean rooms at 2 am so you cant sleep .. not recommended
3 nachten verbleven in januari 2024
Reactie van George Tawfik op 15 mrt 2024
Dear Ahmed,We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments, as they help us to continually improve service levels. We regret to hear that your experience at Holiday Inn & Suites Dubai Festival City did not meet your expectations. Addressing your concerns, we will do the needful. We apologize for any miscommunication and inconvinience that have occured. Once again, we would like to assure you that we will take the necessary steps to avoid any further instances in the future. We do hope to welcome you back to Holiday Inn & Suites Dubai Festival City to showcase our premium hospitality standards that we are renowned for.Sincerely,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Ali

Reisde met familie
كنت حاجز غرفه بسريرين وتفاجأة انهم مجهزين غرفة بسرير واحد ، ويقول راح نظيف لج سرير ورفضت واصريت علي حجزي اللي انا دافعته مسبقاً ، بعد ماتللكك الموظف واخرني في استلام الغرفه
3 nachten verbleven in januari 2024
Reactie van George Tawfik op 15 mrt 2024
Dear Ali,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Laith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
14 nachten verbleven in december 2023
Reactie van George Tawfik op 15 mrt 2024
Dear Laith,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

8/10 – Goed

Peter

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van George Tawfik op 15 mrt 2024
Dear Peter,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Tariq

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van George Tawfik op 15 mrt 2024
Dear Tariq,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Tae Hyung

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff makes all the difference
Friendly staff in every step of the way, even after we had checked out.
2 nachten verbleven in januari 2024
Reactie van George Tawfik op 15 mrt 2024
Dear Tae Hyung,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Sajith

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in december 2023
Reactie van George Tawfik op 15 mrt 2024
Dear Sajith,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Sajith

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in december 2023
Reactie van George Tawfik op 15 mrt 2024
Dear Sajith,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

2/10 – Ontzettend slecht

Mohammad

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Mohammad

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
Would have been better if not used Hotels.com
Horrible experience at the check-in. I booked 8 rooms and the receptionist refused to check in one of my guests because I did not use his middle name in the booking. Hotels.com was also terrible. On their system, it says the tax rate is 7AED, I was charged 15 at the hotel.
3 nachten verbleven in december 2023
Reactie van Sayed op 25 dec 2023
sorry for the inconvenience,the feedback will be shared soon with the team

10/10 – Uitstekend

Rekha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel
1 nacht verbleven in december 2023

10/10 – Uitstekend

Sung Jai

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
너무 좋았습니다
2 nachten verbleven in december 2023

10/10 – Uitstekend

Ravinder Bir

3 nachten verbleven in december 2023

10/10 – Uitstekend

WAEL, Halifax

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good hotel connected with the festival mall with cat walk which is very convenient
4 nachten verbleven in november 2023
Reactie van Christian A. op 30 nov 2023
We appreciate your feedback

8/10 – Goed

Manfred

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a good stay. Too expensive.
3 nachten verbleven in november 2023
Reactie van Michelle Gabuyog op 21 nov 2023
We are absolutely delighted to have received your excellent feedback following your recent stay. Your review has left us beaming with pride and joy.Our entire team is committed to providing exceptional service and creating memorable experiences for each of our guests, and it brings us immense pleasure to know that we succeeded in making your stay a special one. Your appreciation motivates us to keep striving for excellence and reinforces our passion for hospitality.Your feedback will undoubtedly serve as an inspiration for all our staff members to continue delivering the highest level of hospitality to our valued guests like yourself.We sincerely hope to have the pleasure of welcoming you back in the near future.

2/10 – Ontzettend slecht

amer

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in november 2023
Reactie van George Tawfik op 22 nov 2023
Dear Amer,We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments, as they help us to continually improve service levels. We regret to hear that your experience at Holiday Inn & Suites Dubai Festival City did not meet your expectations. Addressing your concerns, we will do the needful. We apologize for any miscommunication and inconvinience that have occured. Once again, we would like to assure you that we will take the necessary steps to avoid any further instances in the future. We do hope to welcome you back to Holiday Inn & Suites Dubai Festival City to showcase our premium hospitality standards that we are renowned for.Sincerely,George Tawfik Assistant Front Office Manager

6/10 – Redelijk

Julia Astrid

9 nachten verbleven in oktober 2023
Reactie van Holiday Inn Suites Dubai Festival City op 24 okt 2023
Dear Julia Astrid,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Helen

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Young man on front counter
The young man on the front desk was very helpful and made my short stay feel special
1 nacht verbleven in oktober 2023
Reactie van Holiday Inn Suites Dubai Festival City op 14 okt 2023
Dear Helen,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. A Vibrant Place to Work & Play.Warm regards,George Tawfik Assistant Front Office Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Christian A. op 12 okt 2023
Thank you for your valuable feedback

10/10 – Uitstekend

Fujita

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ショッピングモール隣接で、買い物に便利。スタッフも程よい距離感で接してくれる。部屋の広さも十分。広くはないがバスタブもあり寛げる。余計なサービスはなく、機能的で快適なビジネスホテル。 ベッドの隅にゴミが落ちたままだったので、清掃を徹底してもらえたら、言うことなしです。
1 nacht verbleven in oktober 2023
Reactie van Christan A. op 10 okt 2023
Thank you for your feedback on your recent stay. We appreciate it and will use it to improve.We're glad you liked the hotel's location near the shopping mall and enjoyed the spacious room with a bathtub. We aim to provide a functional and comfortable experience for our guests.We apologize for the oversight with the trash and will address it with our housekeeping team to ensure better cleanliness in the future.We've noted your comments about the staff and will work on enhancing the guest experience to make you feel more welcome.Your feedback is valuable, and we hope you'll stay with us again. We'll strive to make your next visit even better. If you have more suggestions, please share them. Thank you for choosing our hotel.

8/10 – Goed

Tommy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Christian A op 8 okt 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel for a stop over, close to the airport and linked to the Festival City Mall. The staff were all lovely.
3 nachten verbleven in september 2023
Reactie van Christian A op 8 okt 2023
Thanks for staying with us. We appreciate your feedback!

6/10 – Redelijk

Mohamed

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
Check in experience was bad, despite I came very early morning before the check in time but the staff was unprofessional and rude and let me set for 2 hours untill a freind called them after that they checked me in.
2 nachten verbleven in september 2023
Reactie van Michelle Gabuyog op 1 okt 2023
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your check-in. We strive to provide a welcoming and efficient check-in process for all our guests, and it's clear we fell short of our standards on this occasion.Your comments have been noted, and we will address this issue with our staff to ensure it doesn't happen again in the future. We truly value your input, and we hope to have the opportunity to make it up to you during your next stay with us.Thank you for choosing our hotel, and we look forward to serving you better in the future.

10/10 – Uitstekend

robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
none
3 nachten verbleven in september 2023
Reactie van Ahmed Sayed op 22 sep 2023
Thanks , the feedback much ppreciated

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Mini Vacation
Great mini-vacation for our family of four, Convenient location - connected to a mall (Dubai Festival City) with food court and restaurants as well as pharmacies and deserts, good breakfast buffet with made to order omelettes/ eggs. Starbucks mini outpost in the lobby area as well.
4 nachten verbleven in september 2023
Reactie van Holiday Inn & Suites Dubai Festival City op 18 sep 2023
Dear guest,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. A Vibrant Place to Work & Play.Warm regards,George Tawfik Assistant Front Office Manager"

8/10 – Goed

Qiang

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
nothing special. holiday inn is holiday inn
3 nachten verbleven in september 2023
Reactie van Michelle Gabuyog op 17 sep 2023
Thank you for taking the time to share your thoughts on your recent stay with us at Holiday Inn. We appreciate your feedback and value your opinion.While we understand that our brand may have a consistent standard, we always aim to provide a comfortable and enjoyable experience for our guests. Your comments help us identify areas where we can improve and make your next visit even more special.If you have any specific suggestions or preferences that would enhance your stay in the future, please feel free to share them with us. We're here to ensure your stay meets and exceeds your expectations.

10/10 – Uitstekend

Kasper

1 nacht verbleven in september 2023
Reactie van Michelle Gabuyog op 17 sep 2023
We are absolutely delighted to have received your excellent feedback following your recent stay. Your review has left us beaming with pride and joy.Our entire team is committed to providing exceptional service and creating memorable experiences for each of our guests, and it brings us immense pleasure to know that we succeeded in making your stay a special one. Your appreciation motivates us to keep striving for excellence and reinforces our passion for hospitality.Your feedback will undoubtedly serve as an inspiration for all our staff members to continue delivering the highest level of hospitality to our valued guests like yourself.We sincerely hope to have the pleasure of welcoming you back in the near future.

10/10 – Uitstekend

Sebastian

4 nachten verbleven in augustus 2023
Reactie van Sayed op 29 aug 2023
Thanks for your feedback , the same will be shared with the team

10/10 – Uitstekend

Luciana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Holiday Inn & Suites Dubai Festival City op 16 aug 2023
Dear Guest ,Greetings From Holiday Inn & Suites Dubai Festival City, an IHG Hotel,We all thanked you for choosing us for your vacation and a thousand thanks for your trust and good reviews .We looking forward to welcome you hopefully very soon .

10/10 – Uitstekend

Murtaza

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in juli 2023
Reactie van Holiday Inn & Suites Dubai Festival City op 10 aug 2023
Dear MurtazaThank you for your kind feedback and we look forward to future stay with us.

10/10 – Uitstekend

Rajesh

5 nachten verbleven in juli 2023
Reactie van Holiday Inn & Suites - Dubai Festival City Mall op 7 aug 2023
Dear Mr. RajeshThank you for your great feedback and we believe that you enjoyed your stay with us.We look forward to future stays with us.

10/10 – Uitstekend

FODE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything
5 nachten verbleven in juli 2023
Reactie van Holiday Inn & Suites Dubai Festival City op 14 jul 2023
Dear FODE Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely George TawfikAssistant Front Office Manager