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Beoordelingen van Jumeirah Zabeel Saray

5 out of 5
Jumeirah Zabeel Saray
Palm Jumeirah, West Crescent, Dubai

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 765 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 146 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 52 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 1003 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,4/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Nikita

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Mooi hotel nette kamers schoon alles goed geregeld
6 nachten verbleven in januari 2024
Reactie van Jumeirah Zabeel Saray Team op 16 feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 – Uitstekend

Boudewijn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prachtige accommodatie, al het personeel is erg vriendelijk en verzorgen je tot in de puntjes, erg goed!!!
6 nachten verbleven in januari 2024
Reactie van Jumeirah Zabeel Saray Team op 16 feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 – Uitstekend

Brenda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For me, this hotel is in the top 10 of this class of hotels when it comes to pleasant, solution-oriented service staff, very clean, the food in all restaurants was very good, spacious rooms with very good beds and sanitary facilities, wonderful and quiet air conditioning. A spacious spa facility and is beautiful, peaceful and has very good treatments. The spacious green vegetation in and around the hotel does not feel like you are in the desert. Swimming pools clean. Taxi or private transport to go to the city is affordable.
6 nachten verbleven in december 2023
Reactie van Jumeirah Zabeel Saray Team op 16 feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 – Uitstekend

Hassan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dit was by far ons beste verblijf in Dubai. Alles was top geregeld, eten was super, vriendelijk personeel etc etc. Dit wordt ons vaste hotel!
10 nachten verbleven in juli 2023

10/10 – Uitstekend

Zeynep

7 nachten verbleven in juli 2023

10/10 – Uitstekend

Yasemin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is fantastic. All the collaborators do their best to make your stay amazing. The whole holiday you feel like a sheik
8 nachten verbleven in juli 2023

10/10 – Uitstekend

Arthur

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Uitstekende staf. goede loungefaciliteiten
10 nachten verbleven in mei 2023

10/10 – Uitstekend

Aziza

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk hotel met top service, geweldige Spa!
4 nachten verbleven in februari 2022
Reactie van Jumeirah Zabeel Saray Team op 6 apr 2022
Dear Guest, Thank you for taking the time to leave a review. Your sentiments will be shared with our staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Jumeirah Zabeel Saray!

6/10 – Redelijk

Chahid

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Het hotel is goed alleen de medewerkers niet ze doen alsof ze helpen maar dat is niet zo ze houden je aan t lijntje!!
6 nachten verbleven in november 2021

8/10 – Goed

ludo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2021

10/10 – Uitstekend

Geverifieerde reiziger

7 nachten verbleven in november 2019
Reactie van Kamilia op 26 dec 2019
Thank u for your feedbacks

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
9 nachten verbleven in april 2019
Reactie van BE op 21 apr 2019
Thank you for staying with us We look forward to welcome you back. Sincerely, Business Excellence Team

10/10 – Uitstekend

Elizabeth

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing stay! Beautiful property!
6 nachten verbleven in april 2024

10/10 – Uitstekend

Alexandra, Dubai

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
resort is beautiful and tranquil. it gives a feeling of vacation. staff is super friendly and club lounge is great. kids club could be improved, as not many toys are available.
2 nachten verbleven in april 2024

6/10 – Redelijk

Nina

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This was my first time at Zabeel Saray and while it was good I wouldn’t rate it on the same level as the other Jumeirah properties I’ve stayed at. I was due to stay again in September but have cancelled and rebooked elsewhere. Overall it was good but small details added up into frustrations, for example the staff seemed very unhappy, and service was slow, the Superior rooms are on the first floor and have no view (despite being told sea view on Expedia), and the small touches in the rooms of other hotels are lacking here. There is also not enough sunbeds in busy periods. The food was okay but not brilliant, with the exception of the Amala Indian returns which was superb. In the positive, the pool is lovely and the bathroom was massive. I am glad I stayed but wouldn’t stay again.
5 nachten verbleven in april 2024
Reactie van Fiona Greenwood Hotel Manager op 24 apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 – Uitstekend

Timothy Daniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice pool was great , beach was good , great view
5 nachten verbleven in maart 2024
Reactie van Fiona Greenwood Hotel Manager op 24 apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

6/10 – Redelijk

Caren

Positief: Staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van Fiona Greenwood Hotel Manager op 24 apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

8/10 – Goed

Nazneen

Reisde met familie
Positief: Personeel en service
Quiet hotel. However, it’s a little dated. Staff were a little slow when we were requesting basic things like towels. The in room dining service wasn’t great, quality of the food was poor. I would say this is a 4 star rather than 5.
9 nachten verbleven in april 2024
Reactie van Fiona Greenwood Hotel Manager op 24 apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 – Uitstekend

Armen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service was excellent
5 nachten verbleven in april 2024
Reactie van Fiona Greenwood Hotel Manager op 24 apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 – Uitstekend

Linda

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful Property
6 nachten verbleven in april 2024
Reactie van Fiona Greenwood Hotel Manager op 24 apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

6/10 – Redelijk

Jacqueline

Reisde met familie
Rooms are very dark and dated. No alcohol was being served in the restaurants before 9pm indoors which I believe was for Ramadan which is understandable but would have liked to have been informed before. Food wasn't great. Impossible to get sunbeds after 9am by the pool, 10am on the beach.
10 nachten verbleven in maart 2024
Reactie van Fiona Greenwood Hotel Manager op 24 apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 – Uitstekend

Erfan

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We are a family of four. Two 5-year-old and 9-year-old children were traveling with us. This hotel has wonderful programs for children. A family that has a child with them will have infinite peace in this hotel. The staff were extremely respectful and the atmosphere was amazing. I recommend this hotel to families.
5 nachten verbleven in maart 2024
Reactie van Fiona Greenwood Hotel Manager op 24 apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 – Uitstekend

JOSE

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente en todos los sentidos
7 nachten verbleven in april 2024
Reactie van Fiona Greenwood Hotel Manager op 24 apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

8/10 – Goed

Graham

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Fiona Greenwood Hotel Manager op 24 apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

6/10 – Redelijk

Dimitra

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Sehr luxuriös , leider überall schlechter Service
4 nachten verbleven in maart 2024
Reactie van Fiona Greenwood Hotel Manager op 24 apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

8/10 – Goed

Fabio

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Struttura adatta a chi non ha intenzione di visitare la città e restare full time nel resort: decisamente scomodo andare in taxi (o altri servizi privati molto cari) in altre zone di Dubai. Poche sports facilities. Igiene a colazione da migliorare, scarsa pulizia dei tavoli. Personale molto cordiale e sempre a disposizione. Spiaggia e mare puliti, ma pochi ombrelloni in proporzione al numero degli ospiti dell’hotel.
Reactie van JZS Management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and good rating. We are glad to know that all was well during your stay. Your comments are well noted and will ensure to review to enhance our products and services. looking forward to your next visit

10/10 – Uitstekend

Louise, Ballyclare

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Fiona Greenwood Hotel Manager op 24 apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not the best location
4 nachten verbleven in maart 2024
Reactie van JZS management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback rating. Looking forward to your next visit.

4/10 – Matig

Neil

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very dated hotel. Poor service. Spa was the only good thing.
1 nacht verbleven in maart 2024
Reactie van JZS management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback, and we apologize for any inconvenience this may have caused. Your comments are well noted and will ensure to review to enhance our products and services.

10/10 – Uitstekend

Klaus Dieter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Guter Service und hohe Sauberkeit
9 nachten verbleven in maart 2024
Reactie van JZS management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. looking forward to your next visit

10/10 – Uitstekend

Alireza

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect
9 nachten verbleven in maart 2024
Reactie van JZS Management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. looking forward to your next visit

10/10 – Uitstekend

Oliver

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Restaurants
8 nachten verbleven in maart 2024
Reactie van JZS Management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. Looking forward to your next visit

10/10 – Uitstekend

Ngoc

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The outdoor pool and the beach views were spectacular, words can't describe. Excellent customer services and superior staffs. 1 of the disadvantage is the inner pool which husband and wife cannot be together, also under 16 is not allowed.
3 nachten verbleven in maart 2024
Reactie van Fiona Greenwood Hotel Manager op 24 apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 – Uitstekend

Rajesh

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the best places in Palm Jumeirah. Very friendly staff and they every attempt possible to satisfy their guest's needs.
7 nachten verbleven in maart 2024
Reactie van JZS Management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. looking forward to your next visit

10/10 – Uitstekend

Jeffrey, Calgary

Reisde met partner
Positief: Voorzieningen
Truly a 5-star hotel/experience! Staff/service an easy 5-star. Akhtar in the dining room and Amaury in the front gave exceptional service. Thank you!
5 nachten verbleven in maart 2024
Reactie van JZS Management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. looking forward to your next visit

10/10 – Uitstekend

AYAKA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
お部屋はとても綺麗です。 スタッフさん方がとてもフレンドリーで、笑顔で挨拶してくださりとても心が温まります。 パームにあるため車は必須です。 夕方は混みます。 タクシーを50分待ちました。 Uberかあると便利です。 ホテルステイを楽しみたい方にはぴったりです。最高な休日を過ごせました。
3 nachten verbleven in maart 2024
Reactie van JZS Management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. looking forward to your next visit

10/10 – Uitstekend

Aideen O

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff wonderful, knew us by name Appearance wonderful, smell gorgeous Facilities excellent Food very good Some annoyances e.g. supplement for other Jumeirah restaurants, Zenzi half board menu limited, staff 'hanging about' for payment if guests joined us, was served meat when I am vegetarian, didn't receive 'jumeirah one' points due to booking via expedia
8 nachten verbleven in maart 2024
Reactie van JZS Management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. Your comments are well noted and will review to enhance our products and provide a better servicer the next time you visit us, which we are eagerly looking forward.

10/10 – Uitstekend

Angelica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van JZS Management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. looking forward to your next visit

10/10 – Uitstekend

Vivien

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fantastic hotel nothing could be improved
7 nachten verbleven in maart 2024
Reactie van JZS Management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. looking forward to your next visit

8/10 – Goed

Natasha, los angeles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is little bit outdated( I guess it needs remodeling. It was pretty freezing inside and very dark room. Food is so so. Nice lobby, nice staff.
3 nachten verbleven in maart 2024
Reactie van JZS Management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and good rating. We are glad to know that all was well during your stay. You comment is well noted and will ensure to review and enhance our facilities to provide you with a better experience the next time you visit us.

10/10 – Uitstekend

Katharina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding service, short ways from pool to the beach, amazing food, great activity offering e.g jet ski, yoga, stand up paddle and many more, spacious rooms in oriental style, very clean hotel … over all one of the best hotels we ever stayed in!!
6 nachten verbleven in maart 2024
Reactie van JZS Management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. looking forward to your next visit.

10/10 – Uitstekend

Amanda

8 nachten verbleven in maart 2024
Reactie van Fiona Greenwood Hotel Manager op 24 apr 2024
Thank you for taking the time to rate and review us. We enjoyed having you over and would love to have you over again soon. Your comments were shared with our management and will be used to give JZS visitors a better experience.Regards,

10/10 – Uitstekend

Cedric

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a lovely hotel, and I would recommend it to anyone!
6 nachten verbleven in februari 2024
Reactie van JZS Management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay and eagerly look forward to your next visit.

10/10 – Uitstekend

Sanjay, Borehamwood

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank u for the service.
7 nachten verbleven in maart 2024
Reactie van JZS Management op 14 mrt 2024
Dear Guest,Thank you for taking the time in giving us your rating, We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!

10/10 – Uitstekend

Anne Hazel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved this hotel. It is very opulent and glamorous. The staff are very helpful and friendly. The food was excellent. I can’t fault anything about this lovely hotel.
9 nachten verbleven in maart 2024
Reactie van JZS management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. looking forward to your next visit

10/10 – Uitstekend

John

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel, staff excellent. Rooms are looking a little tired now.
6 nachten verbleven in maart 2024
Reactie van JZS Management op 14 mrt 2024
Dear Guest,Thank you for taking the time in giving us your rating, We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!

10/10 – Uitstekend

Tashamel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van JZS Management op 14 mrt 2024
Dear Guest,Thank you for taking the time in giving us your rating, We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!

8/10 – Goed

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van JZS Management op 14 mrt 2024
Dear Guest,Thank you for taking the time in giving us your rating, We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!

10/10 – Uitstekend

LIVIA

5 nachten verbleven in maart 2024
Reactie van JZS management op 2 apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. looking forward to your next visit