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Beoordelingen van Mount Royal Hotel

2 out of 5
Mount Royal Hotel
Al Naser Square Deira, Dubai

Beoordelingen

5,0
Gastenscore: 10 - Uitstekend. 2 van 47 beoordelingen" "
Gastenscore: 8 - Goed. 9 van 47 beoordelingen" "
Gastenscore: 6 - Redelijk. 13 van 47 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 47 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 47 beoordelingen" "

5,4/10

Netheid

5,6/10

Personeel en service

3,0/10

Voorzieningen

4,8/10

Staat van de accommodatie en faciliteiten

3,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

pieter, Eindhoven Holland

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst place ever
Run down place in any which way. Checking in takes long time, couldn’t find reservation. Very unfriendly and un interested staff. No passports giving back after check in. Finally they give a dirty room on the backside, not even cleaned, having old used towels and bed sheets (beds are not even made) with a view to a wall. After complaining finally room in the front side. While having a shower all of a sudden 2 maintenance people in the bathroom. We did not feel free and safe in our own room. Website info not correct as there is NO airport shuttle, NO mineral water in the room, NO water cooker, the safe in room is not working and the free wifi in the room disconnect every few minutes. The room was showing dirty marks different places on the wall. Ceiling in room is open, ceiling in bathroom is leaking water continue. We cleaned our room by our self as they didn’t come after so many times asking to clean the room. Seems to be that everybody is manager and can do whatever they like to do. Never again, not recommended to any one.
Reactie van kafeel Ahmed op 8 jul 2016
Dear Guest we are extremely sorry for the inconvenience. Next time we will try to improve. Thanks

10/10 – Uitstekend

Sow

Positief: Personeel en service
Good
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Marwa

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Asqual

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s literally zer!
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Syed Ali Z

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
DONT BOOK THIS PLACE.ITS A SCAMM!!!!.This place was very filthy.I booked the room.I went to the room and come right out and asked for my money back.They have no refund policy.Once you paid you are stuck.I ask Expedia and they didn’t even return my money.I HAVE TO FIND ANOTHER HOTEL AND LET GI MY MONEY I PAID FOR THIS PLACE.

6/10 – Redelijk

Mohammed

Positief: Personeel en service
Old and unclean
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Jose

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unpleasant. I didn't even tried to check in after what I saw
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

aqib

4 nachten verbleven in juni 2023

4/10 – Matig

Salam

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff was friendly & helpful but the room was dirty specially carpet which had a bad simile & something small things etching your body so it’s not easy to sleep.
11 nachten verbleven in april 2022

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
worst experience I had in Hotel in my life
I would not stay there for free. catastrophic! The photos they have provided are not as what you see in the room. if it was from the cleanliness or the tidiness or the cleanliness. the staff was not of help at all!
1 nacht verbleven in januari 2020
Reactie van Nelson op 8 sep 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

4/10 – Matig

Raza

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cant sleep
Its not what it appeares on pics total deception. Waste of money. N its in busy hardware stores area.
1 nacht verbleven in december 2019
Reactie van Nelson op 8 sep 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
perfect for solo traveller
It was ok
4 nachten verbleven in december 2019
Reactie van Nelson op 8 sep 2020
Dear Guest, Warm greetings Thank you for writing such a wonderful review about us on this platform. I'm elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, Mount Royal Hotel

8/10 – Goed

Geverifieerde reiziger

4 nachten verbleven in juli 2019
Reactie van Nelson op 8 sep 2020
Dear Guest, Warm greetings Thank you for writing such a wonderful review about us on this platform. I'm elated to know that you had the best stay experience with us. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. We look forward to welcoming you back to the Hotel and assure you of our finest of service and hospitality. With warm regards, Mount Royal Hotel

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Jeg likte fagene i hotellet. Selve hoteller var gammelt, og ikke så rent. Service var helt Ok.
13 nachten verbleven in juli 2019
Reactie van Nelson op 8 sep 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

2/10 – Ontzettend slecht

Shahnaz

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2019
Reactie van Nelson op 8 sep 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

6/10 – Redelijk

RINO

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Old hotel but good location
Old facilities but good location
1 nacht verbleven in februari 2019
Reactie van Nisha op 22 mrt 2019
Dear Rino, Thank you for taking the time to share your comments about your recent stay with us. We are glad you enjoyed your experience at the hotel. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

8/10 – Goed

Karolína

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ucházející
1 nacht verbleven in januari 2019
Reactie van NISHA op 22 mrt 2019
Dear Karolina, Thank you for taking the time to share your comments about your recent stay with us. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

8/10 – Goed

Muneer ahmed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice and secure stay
1 nacht verbleven in januari 2019
Reactie van Nisha op 24 jan 2019
Dear Mr. Muneer, Thank you for taking the time to share your comments about your recent stay with us. We are glad you enjoyed your experience at the hotel. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

6/10 – Redelijk

Geverifieerde reiziger

Good Location
The location of the hotel is very central. Stones throw to Naif Souk and Souk Al Wasl. Very basic hotel. Expect no fancies. Hotels.com says hotel has no front desk but there is most if the day upto midnight. If you arrive after midnight arrange check in beforehand.
11 nachten verbleven in januari 2019
Reactie van Nisha op 24 jan 2019
Dear Sir/Madam, Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

6/10 – Redelijk

Syed, Arlington, VA

Positief: Personeel en service
Negatief: Netheid, comfort kamer
Really friendly staff. Dont stay there if you are with your family. I felt it was more for back packers. Great location. Hotel not very clean.
1 nacht verbleven in september 2018
Reactie van Nisha op 11 sep 2018
Dear Syed, Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. Our hotel is family hotel safe for family. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

6/10 – Redelijk

muhammed

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2018
Reactie van Nisha op 31 aug 2018
Dear Muhammed , Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location near metro banias. Good buffet very closed to my shopping area
3 nachten verbleven in oktober 2017
Reactie van Nisha op 31 okt 2017
Dear Guest, Thank you for choosing our hotel for your recent stay in Dubai and thank you for sharing your feedback. We are glad you enjoyed your experience at the hotel. our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. we hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

8/10 – Goed

Obaid

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
It's was good only because it is in middle of shopping Area
4 nachten verbleven in augustus 2017
Reactie van kafeel Ahmed op 23 aug 2017
Dear Obaid, Thank you for taking the time to share your comments about your recent stay with us.Your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests’ experience. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

10/10 – Uitstekend

Mazen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
27 nachten verbleven in mei 2017
Reactie van kafeel Ahmed op 30 jul 2017
Dear Mazen , Thank you for taking the time to share your comments about your recent stay with us. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests’ needs the best way we can. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

2/10 – Ontzettend slecht

Ahmed

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
رائحة الغرف مقرفة
رائحة الغرفة دخان وتحتاج الى اعادة تصميم وتطوير الفندق
Reactie van Nelson op 8 sep 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Kun til en enkel overnatning
Ikke helt som forventet. Hotellet ligger i et meget trafikeret område.
Reactie van Nelson op 8 sep 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

4/10 – Matig

muataz, saudi arabia

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Worst Hotel in my entire life. Found pests in bath room, Dirty beds, old hotel, bad smells. After fully paid by Expedia including all taxes, they ask me to pay more taxis upon checkout!!
Reactie van Nelson op 8 sep 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

2/10 – Ontzettend slecht

Scott

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Too many bugs for me
I was not pleased with this hotel room. For more than $200 US per night, i expected much more. The room did not appear clean and they have a serious bug problem. There were bugs in the shower, sink and bed. It was very difficult to sleep knowing that bugs were likely crawling all over me. I will not stay here again and advise you to book early at a more reputable hotel.you will get a better price and be more comfortable.
Reactie van Nelson op 8 sep 2020
Dear Guest, Thank you for rating our services with regard to your stay at The Hotel. With deep concern, I have made a note of your experience and truly regret the inconveniences caused. I have addressed the same with my team to explore improvements and initiate necessary corrective measures to prevent such recurrences. May I humbly request you to please consider this experience as an aberration and not a representation of our standards. We look forward to welcoming you back to Hotel soon and to give us another opportunity to regain your trust in our services. With Kind regards, Mount Royal Hotel

6/10 – Redelijk

Djamel

Un bon hôtel pour son prix
Reactie van General Manager op 28 nov 2016
Dear Guest, we're sorry for any inconvenience we will work hard to fix the issues you have faced and we will come up with better service.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van General Manager op 1 nov 2016
Dear Guest, we're sorry for any inconvenience we will work hard to fix the issues you have faced and we will come up with better service.Thanks for letting us know

8/10 – Goed

WAQAS, Karachi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best Hotel we will recommended every one
it was awesome we feel very good during our stay
Reactie van kafeel Ahmed op 8 jul 2016
Thank you very much for your feed back.

6/10 – Redelijk

Yousaf

Reactie van kafeel Ahmed op 8 jul 2016
Thank you very much for your feedback

6/10 – Redelijk

Reinhold, München

Positief: Netheid, personeel en service
mittendrin
Hotel mitten im leben der einheimischen Bevölkerung Sehr authentisch
Reactie van kafeel Ahmed op 8 jul 2016
Thank you very much for your feedback

4/10 – Matig

AMALE, Paris

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel situe a Deira et facile d'acces
Hôtel très grand situe en plein Deira. Points forts: grande chambre, propreté, station de métro Banyas Square a moins de 500m, sympathie de certains personnel. Points faibles : salle de bain un peu ancienne, juste un filet d'eau pour la douche, et GROS point noir, la climatisation beaucoup trop bruyante.
Reactie van kafeel Ahmed op 8 jul 2016
je vous remercie pour votre feed-back , nous allons essayer d'améliorer . Merci

4/10 – Matig

Geverifieerde reiziger

In general fairly okay
I booked this hotel for my father who stayed one night on 7th October 2015, it was his worse night, he never slept all night, as the room had a strong smell of smoke, as all rooms are smoking rooms and he found it very difficult to sleep. The hotel In general is okay but only if you can be around and sleep in a smoking atmosphere. As they dont accommodate for non smokers.
Reactie van Kafeel Ahmed op 8 jul 2016
Dear Guest, Thank you for your feed back , we will try to improve

6/10 – Redelijk

aslam, London

Good place to stay
It's was good not a bad place would go there again
Reactie van kafeel Ahmed op 8 jul 2016
Thank you very much for the feedback.

4/10 – Matig

Jose, Doha

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staffs were not so accommodating, it seems they doesn't care if you are tired and need immediate rest. They were busy on their mobile phones maybe that's the reason why. And the construction is still going on even in late night, the time we need to sleep.
Reactie van kafeel Ahmed op 8 jul 2016
Dear Guest, we are extremely sorry, we will improve. Thanks

8/10 – Goed

osama

near souq naif . near bany yas metro
Reactie van kafeel Ahmed op 8 jul 2016
Thank you very much for your feedback

8/10 – Goed

Shabnam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Otel ne plohoi.Rasspolojenie udobnoe.Vse na Nasser skvere ryadom.Metro o4en blizko.V obshem vse ponravilos.
Reactie van kafeel Ahmed op 10 jul 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 – Ontzettend slecht

Tomi, Espoo

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ei jatkoon
Yhden yön vietin poikani kanssa, välilaskun takia. Hirvittävä alue ja hirvittävä hotelli. Ikkunoissa ei ollut edes laseja, joten kaikki melut ulkoa kuului. Ja melua tuolla alueella piisaa. En suosittele.
Reactie van kafeel Ahmed op 10 jul 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 – Ontzettend slecht

Yasmeenah, Lake Charles, Louisiana

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Bad experience
We chose this hotel for the amenities. We had to pay for water which was suppose to be free, no laundry on the property we had to send out and it was very expensive. The first morning we had do not disturb on the door the cleaning boy entered our room. The noise due to remodeling rooms was atrocious couldn't sleep. The room is not dark. Bizarre hot water and no water pressure. The location was great near shopping and metro. But all and all not all but they were very rude. I don't recommend this hotel at all.
Reactie van kafeel Ahmed op 8 jul 2016
Dear Guest, we are extremely sorry for the inconvenience, we will definitely try to improve. Thanks

2/10 – Ontzettend slecht

Mohammad Bilal, Pakistan PK

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My stay at hotel was terrible and I don't want to
My experience with this hotel was terrible so what can I say more than this
Reactie van Mount Royal op 10 jul 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not recommended.
Dirty Hotel Mosquitoes Staff look like not paid From the owner Need improvement in Deparrments
Reactie van Mount royal op 10 jul 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 – Matig

JEAN BASTIEN, Marseille

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
accueillant centre ville
personnellement il nous faut des hôtels a partir de 3 etoiles
Reactie van Mount Royal op 12 jul 2016
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.