Een buitenzwembad, zwembadcabana's (toeslag)

Beoordelingen van Palace Downtown

5 out of 5
Palace Downtown
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 774 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 156 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 46 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 1000 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,4/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Arnaud

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very kind staff, very good service and hospitality. Where we can learn from in Holland! Definitely 6 out of 5 stars ******
2 nachten verbleven in oktober 2023
Reactie van Aby Abraham op 24 okt 2023
Dear Arnaud, Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. Looking forward to welcome you back soon.Best regards,Aby AbrahamManagement Office

10/10 – Uitstekend

Radjinderpersad

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alles was top zelfs het eten was uitstekend....
5 nachten verbleven in mei 2023
Reactie van Aby Abraham op 8 mei 2023
Dear RadjinderpersadThanks a lot for your feedback. The response from our guests is of extreme importance and value for us. Looking forward to welcome you back soon.Best regards,Aby AbrahamGeneral Manager

10/10 – Uitstekend

Alexander

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place, beatifull and terrific service. Truly 5* experience.
2 nachten verbleven in augustus 2022
Reactie van Aby Abraham op 29 aug 2022
Dear Alexander,On behalf of my team, I would very much like to thank you for your fine comments.We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors.I look forward to welcoming you back to Palace Downtown.Best regards,Aby AbrahamPalace Downtown

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prachtig hotel en goede locatie
3 nachten verbleven in mei 2021
Reactie van Ahmed Elnawawy op 18 mei 2021
Dear Guest, On behalf of my team, I would very much like to thank you for your feedback. We pride ourselves on exceptional guest service, fitting for such a enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Ahmed El Nawawy General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2021
Reactie van Ahmed Elnawawy op 22 feb 2021
Dear Guest On behalf of my team, I would very much like to thank you for your review. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Ahmed El Nawawy General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
Good
2 nachten verbleven in februari 2020
Reactie van Ahmed ElNawawy General Manager op 1 mrt 2020
Dear Guest, Thank you very much for your wonderful review. It is a pleasure to know that you enjoyed your stay We look forward to welcoming you back soon. Best wishes, Ahmed ElNawawy General Manager, Palace Downtown

8/10 – Goed

MJ

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
perfect location for the fountains
Perfect location for watching the fountains, for walking around the lake, for trying out the various restaurants. Nice classy hotel.
2 nachten verbleven in november 2019
Reactie van Ahmed ElNawawy op 8 dec 2019
Dear MJ, Thank you very much for taking the time to share your feedback with us. We are delighted to read that you enjoyed your stay. We are looking forward to welcoming you in the near future. Best wishes, Ahmed ElNawawy General Manager, Palace Downtown

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prachtige locatie naast kalifa en mall/fonteinen. Van alle luxe voorzien, heerlijk zwembad, maar bovenal fantastisch personeel! We hadden kamer 186 een junior suite aan het fonteinenmeer met uitzicht op de Kalifa. Heel indrukwekkend! Zeer vriendelijk en dienstbaar personeel, zonder dat het je een opgelaten gevoel geeft. Oa Sarfraz, Shepard, Vanesa en Abdul waren top! Enige puntje wat ik zou kunnen opmerken is de WiFi, die mag wel iets sterker, vooral wanneer je aan het zwembad ligt.
7 nachten verbleven in maart 2019
Reactie van David Simon op 20 mrt 2019
Dear Valued Guest, We thank you for your kind words about Palace Downtown's facilities, amenities, and staff service. It means a lot for us to hear how much you enjoyed your stay with us. Sarfraz, Shepard, Vanesa and Abdul will sure be happy to receive your special recognition. With regard to your issues with the WiFi, we will look into this and see how we can better improve this. Your incident has been duly noted by us. We thank you for sharing your experience with us, and hope that we see you again soon. With my best personal regards, David Simon General Manager

10/10 – Uitstekend

Bastiaan, Heteren

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Aan de fontijn en naast de dubai mall echt een geweldig hotel en locatie
6 nachten verbleven in november 2018
Reactie van Raoul DuToit op 25 nov 2018
Dear Bastiaan, Thank you for this wonderful feedback, it is with such a joy that I read this review. I am glad you enjoyed your stay with us. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Raoul DuToit - Front office Manager.

8/10 – Goed

Anna-Renate, Uitgeest

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
In het centrum, hele mooie ligging, paar minuten lopen naar Dubai Mall, prachtig uitzicht op de Khalifa
4 nachten verbleven in november 2018
Reactie van Raoul Du Toit op 19 nov 2018
Dear Anna-Renate, Thank you for sharing your review. It was our pleasure to have you as our guest, I am glad you enjoyed our hospitality. Our location indeed is a very unique one and we are privileged to be located within close proximity of such wonderful attractions. On behalf of the entire team at the Palace, we look forward to welcome you again soon. Best regards, Raoul Du Toit - Front Office Manager

8/10 – Goed

Hamida

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed. meer door de omgeving
De ontvangst was geweldig , ontbijt ook heerlijk mijn dochter ging niet mee omdat ze van uitslapen houd ,toen vroeg ik of ik iets mee mocht nemen , ik mocht pakken wat ik wou en dat brengen ze naar de kamer ,uitzicht fontein geweldig ,

10/10 – Uitstekend

Ta2 Gerrit, Zwolle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5+ sterren hotel dekt de lading beter.
Bij onze nachtelijke binnenkomst zie je drect de grandeur van dit luxe hotel. En volledig bemand midden in de nacht. Geweldige, zeer complete luxe kamer voorzien van alles wat je wenst. Het hele hotel straalt een luxueuze Arabische sfeer uit. Geweldig zwembad en een staf die je van alles voorzien wat je wenst. En de ligging is subliem, op loopafstand van de Dubai Mall met z'n 1200 winkels en restaurants. En natuurlijk de Burj Khalifa, waar we op de 148ste verdieping hebben genoten van een magnifiek uitzicht. Kortom, een perfect verblijf.
3 nachten verbleven in september 2017

10/10 – Uitstekend

andreas, netherlands

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A real Palace in Dubai
This is one of the best hotels we ever stayed at! Everything is just perfect!
4 nachten verbleven in september 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel vlakbij alles
Prachtig hotel, vriendelijk personeel, mooie kamers, fijn zwembad en heerlijk ontbijt. Het hotel ligt naast het grootste winkelcentrum ter wereld en leuke en mooie restaurants in de buurt

10/10 – Uitstekend

Asnia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect service from beginning to end. The location is unbeatable.
1 nacht verbleven in april 2024
Reactie van Stefan Masche op 2 mei 2024
Dear Asnia,Thank you for sharing your feedback on your recent experience at Palace Downtown. We are delighted to hear that you found our service to be perfect from beginning to end and that you enjoyed our unbeatable location.At Palace Downtown, we strive to provide our guests with nothing short of excellence, and it is truly rewarding to receive such positive feedback.Your satisfaction is our utmost priority, and we are thrilled that we were able to meet your expectations during your stay.We sincerely appreciate your patronage and hope to have the pleasure of welcoming you back for another exceptional experience soon.RegardsStefan MascheManagement Office

10/10 – Uitstekend

Leanne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful stay!
4 nachten verbleven in april 2024
Reactie van Stefan Masche op 2 mei 2024
Dear Leanne,Thank you for taking the time to share your feedback following your recent stay at Palace Downtown. We are thrilled to hear that you had a wonderful experience with us.Your satisfaction is our top priority, and it is heartening to know that our efforts to provide exceptional hospitality were successful during your visit.We are grateful for your patronage and look forward to welcoming you back for another memorable stay in the near future.RegardsStefan MascheManagement Office

10/10 – Uitstekend

Michael

Reisde met een groep, Zakenreiziger, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
HIGHLY recommend this place.
5 nachten verbleven in april 2024
Reactie van Stefan Masche op 2 mei 2024
Dear Michael,Thank you for your lovely comments and rating. RegardsStefan MascheManagement Office

8/10 – Goed

kazuyoshi, tagawa

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
洪水の翌日でしたが、 何も無かった様な、対応でした。 DXファウンテンビューから jrスイートにアップグレードでした。 費用は10万円でした。
3 nachten verbleven in april 2024
Reactie van Stefan Masche op 2 mei 2024
Dear Kazuyoshi,Thank you for taking the time to share your recent experience at Palace Downtown with us. We sincerely appreciate your feedback and are grateful for your understanding during the unforeseen circumstances surrounding the flood.We are truly sorry for any inconvenience caused by the incident and are immensely grateful for your patience and cooperation as we worked to address the situation swiftly and efficiently.Your kind words regarding the service you received despite the challenges are deeply appreciated. It is our priority to ensure that our guests feel welcomed and valued, regardless of any external circumstances. We are pleased to hear that you were able to enjoy your stay and that our team was able to accommodate your needs, including the upgrade to a Junior Suite from the Deluxe Fountain View room.Your satisfaction is our utmost reward, and we are glad to have been able to enhance your experience with us.We hope to have the pleasure of welcoming you back to Palace Downtown in the near future for another exceptional stay.RegardsStefan MascheManagement Office

10/10 – Uitstekend

Walter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Incredible location, beautiful property, excellent service
4 nachten verbleven in maart 2024
Reactie van Stefan Masche op 4 apr 2024
Dear Walter,Thank you ever so much for your kind words regarding your recent visit to Palace Downtown! We are thrilled to hear that you found our location incredible, our property beautiful, and our service excellent.At Palace Downtown, we take great pride in offering our guests an unforgettable experience, and it brings us immense joy to know that we were able to exceed your expectations.Your appreciation fuels our passion to continue delivering exceptional service and maintaining the beauty of our property.We are incredibly grateful for your patronage and hope to have the pleasure of welcoming you back to Palace Downtown in the near future for another remarkable stay.RegardsStefan MascheManagement Office

10/10 – Uitstekend

Myung Jin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Stefan Masche op 8 apr 2024
Dear guest,We are delighted to hear that you enjoyed your stay at our 5-star establishment. Providing exceptional service and creating unforgettable experiences for our guests is our top priority. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon for another memorable stay.RegardsStefan MascheManagement Office

8/10 – Goed

marko, monaco

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Nice lobby, room looks like motel style and needs updating, pool area needs updating too.
1 nacht verbleven in maart 2024
Reactie van Stefan Masche op 18 mrt 2024
Dear guest,Thank you for sharing your feedback with us following your recent stay at Palace Downtown Hotel. We're pleased to hear that you enjoyed our lobby area, and we appreciate your observations regarding the room and pool area.We constantly strive to maintain the highest standards of comfort and aesthetics throughout our property. Your comments regarding the room style and the pool area are valuable to us, and we will certainly take them into consideration as we continue to enhance and update our facilities.Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to welcome you back in the future to experience the improvements we make based on your feedback.Regards,Stefan MascheManagement Office

10/10 – Uitstekend

dhaniany

2 nachten verbleven in februari 2024
Reactie van Stefan Masche op 3 apr 2024
Dear Dhaniany,Thank you for choosing Palace Downtown Hotel for your recent stay. We appreciate your five-star rating and are delighted that you enjoyed your experience with us. We look forward to welcoming you back soon for another memorable stay.Warm regards,Stefan MascheManagement Office

10/10 – Uitstekend

MARIO

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect hotel
5 nachten verbleven in februari 2024
Reactie van Stefan Masche op 28 feb 2024
Dear guest,Thank you for your wonderful review and for choosing The Palace Downtown Dubai as your preferred hotel. We are thrilled to hear that you had a perfect experience during your stay with us.Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations. It's fantastic to know that every aspect of your stay, from our impeccable service to the breathtaking rooms and attention to detail, contributed to making your experience perfect.We are immensely proud of our dedicated team, including James, Osama, Sonia, and all the other staff members you mentioned, for their commitment to ensuring that you had an exceptional stay. Your recognition of their efforts is truly appreciated.We are grateful for your kind words and recommendation. It would be our pleasure to welcome you back to The Palace Downtown Dubai for another perfect stay whenever your travels bring you to Dubai.RegardsStefan Masche Management Office

10/10 – Uitstekend

ajournees

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was an event across the lake for the Chinese new year and I requested a room change as it was too loud. Unfortunate but hotel responded with a suite which was too big but at least not noisy. Breakfast buffet was great and view over pool and to khalifa was awesome!
2 nachten verbleven in februari 2024
Reactie van Stefan Masche op 19 feb 2024
Dear Valued Guest,Thank you for taking the time to leave us a glowing 5-star review! We are thrilled to hear that you had such a wonderful experience during your stay at Palace Downtown hotel.Your feedback means the world to us, as it reaffirms the hard work and dedication of our team. We are committed to providing exceptional service and ensuring that each guest has a memorable stay.We look forward to welcoming you back to Palace Downtown hotel in the future and providing you with another exceptional experience. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Once again, thank you for choosing Palace Downtown hotel. We truly appreciate your support and hope to see you again soon!Warm regards, Stefan Masche Management Office

10/10 – Uitstekend

Sung-Wook

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Aby Abraham op 2 feb 2024
Dear guest,On behalf of the entire team at Palace Downtown Hotel, I would like to express our sincere gratitude for taking the time to share your experience on Expedia. Your glowing rating has truly warmed our hearts, and we are thrilled to hear that your stay with us exceeded your expectations.At Palace Downtown, we strive to create memorable and exceptional experiences for our guests, and your positive feedback reinforces our commitment to providing outstanding service. We are delighted to have played a part in making your stay enjoyable.Your valuable comments serve as motivation for our dedicated staff, inspiring us to continue delivering the highest standards of hospitality. We genuinely appreciate your support and look forward to welcoming you back for another unforgettable stay.Thank you once again for choosing Palace Downtown Hotel. If there's anything more we can do for you, please don't hesitate to reach out.Warm regards,Aby AbrahamManagement Office

10/10 – Uitstekend

Anas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was good
3 nachten verbleven in januari 2024
Reactie van Aby Abraham op 2 feb 2024
Dear guest,On behalf of the entire team at Palace Downtown Hotel, I would like to express our sincere gratitude for taking the time to share your experience on Expedia. Your glowing rating has truly warmed our hearts, and we are thrilled to hear that your stay with us exceeded your expectations.At Palace Downtown, we strive to create memorable and exceptional experiences for our guests, and your positive feedback reinforces our commitment to providing outstanding service. We are delighted to have played a part in making your stay enjoyable.Your valuable comments serve as motivation for our dedicated staff, inspiring us to continue delivering the highest standards of hospitality. We genuinely appreciate your support and look forward to welcoming you back for another unforgettable stay.Thank you once again for choosing Palace Downtown Hotel. If there's anything more we can do for you, please don't hesitate to reach out.Warm regards,Aby AbrahamManagement Office

10/10 – Uitstekend

Shibraar

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Aby Abraham op 2 feb 2024
Dear guest,On behalf of the entire team at Palace Downtown Hotel, I would like to express our sincere gratitude for taking the time to share your experience on Expedia. Your glowing rating has truly warmed our hearts, and we are thrilled to hear that your stay with us exceeded your expectations.At Palace Downtown, we strive to create memorable and exceptional experiences for our guests, and your positive feedback reinforces our commitment to providing outstanding service. We are delighted to have played a part in making your stay enjoyable.Your valuable comments serve as motivation for our dedicated staff, inspiring us to continue delivering the highest standards of hospitality. We genuinely appreciate your support and look forward to welcoming you back for another unforgettable stay.Thank you once again for choosing Palace Downtown Hotel. If there's anything more we can do for you, please don't hesitate to reach out.Warm regards,Aby AbrahamManagement Office

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Aby Abraham op 2 feb 2024
Dear guest,On behalf of the entire team at Palace Downtown Hotel, I would like to express our sincere gratitude for taking the time to share your experience on Expedia. Your glowing rating has truly warmed our hearts, and we are thrilled to hear that your stay with us exceeded your expectations.At Palace Downtown, we strive to create memorable and exceptional experiences for our guests, and your positive feedback reinforces our commitment to providing outstanding service. We are delighted to have played a part in making your stay enjoyable.Your valuable comments serve as motivation for our dedicated staff, inspiring us to continue delivering the highest standards of hospitality. We genuinely appreciate your support and look forward to welcoming you back for another unforgettable stay.Thank you once again for choosing Palace Downtown Hotel. If there's anything more we can do for you, please don't hesitate to reach out.Warm regards,Aby AbrahamManagement Office

6/10 – Redelijk

Olivia

Positief: Personeel en service
It’s was noisy by the pool and speakers
2 nachten verbleven in januari 2024
Reactie van Aby Abraham op 21 jan 2024
Dear Olivia,Thank you for sharing your feedback with us. We genuinely appreciate hearing about your experience, and we apologize for any inconvenience caused by the noise by the pool and speakers.We understand the importance of creating a comfortable and enjoyable environment for all our guests, and we regret that your experience fell short of expectations in this regard. Your feedback is valuable to us, and we will certainly review and address the situation to ensure a more pleasant experience for all.If you have any additional details or suggestions you would like to share, please feel free to contact us directly. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more enjoyable visit in the future.RegardsAby AbrahamManagement Office

10/10 – Uitstekend

Hamdi

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding staff and beautiful property with excellent location
4 nachten verbleven in januari 2024
Reactie van Aby Abraham op 20 jan 2024
Dear guest,We sincerely appreciate your fantastic 5-star rating! It's truly rewarding to know that we met or exceeded your expectations during your recent stay at our hotel.Our team takes great pride in providing exceptional service and creating memorable experiences for our guests. Your positive feedback motivates us to continue delivering the highest level of hospitality.Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay.Warm regards,Aby AbrahamManagement Office

10/10 – Uitstekend

Nadya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Aby Abraham op 20 jan 2024
Dear Nadya,We sincerely appreciate your fantastic 5-star rating! It's truly rewarding to know that we met or exceeded your expectations during your recent stay at our hotel.Our team takes great pride in providing exceptional service and creating memorable experiences for our guests. Your positive feedback motivates us to continue delivering the highest level of hospitality.Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay.Warm regards,Aby AbrahamManagement Office

10/10 – Uitstekend

Volker

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ein sehr schönes Hotel mit traumhafter Aussicht auf den Burg Khalifa und die Fountains. In der Zwischenzeit sicherlich etwas in die Jahre gekommen und das eine oder andere ist renovierungsbedürftig.
3 nachten verbleven in januari 2024
Reactie van Aby Abraham op 10 jan 2024
Dear Volker,Thank you for taking the time to share your positive experience about our hotel, especially appreciating the fantastic view of the Burj Khalifa and the fountains. Your kind words are genuinely appreciated, and we are delighted to have contributed to a memorable stay.We also value your constructive feedback regarding the condition of some elements within the hotel. Your observations are crucial for us, and we want to assure you that we take them seriously. We are committed to maintaining high standards of comfort and aesthetics for our guests.Rest assured, our management team is actively reviewing the areas in need of renovation, and we have plans in place to address and enhance the overall guest experience. Your insights are invaluable as we work towards making improvements.We genuinely appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. If there are specific details you would like to share or if you have further suggestions, please feel free to reach out to us directly.Thank you for choosing our hotel, and we look forward to exceeding your expectations on your next visit.RegardsAby AbrahamManagement Office

10/10 – Uitstekend

Musawar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Aby Abraham op 9 jan 2024
Dear guest,Greetings from Palace Downtown!We would like to express our sincere gratitude for taking the time to leave a 5-star review for your recent stay at our hotel. Your positive rating is truly appreciated, and we are delighted to know that your experience met or exceeded your expectations.At Palace Downtown, we strive to provide the highest level of service and create memorable moments for our guests. Your endorsement is a testament to the hard work and dedication of our team.We look forward to the pleasure of welcoming you back for another exceptional stay. If you have any specific feedback or suggestions that would further enhance your experience, please feel free to share them with us.Thank you once again for choosing Palace Downtown. We appreciate your trust and look forward to serving you in the future.Warm regards,Aby AbrahamManagement Office

10/10 – Uitstekend

KENTA

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good
1 nacht verbleven in januari 2024
Reactie van Aby Abraham op 9 jan 2024
Dear guest,Greetings from Palace Downtown!We would like to express our sincere gratitude for taking the time to leave a 5-star review for your recent stay at our hotel. Your positive rating is truly appreciated, and we are delighted to know that your experience met or exceeded your expectations.At Palace Downtown, we strive to provide the highest level of service and create memorable moments for our guests. Your endorsement is a testament to the hard work and dedication of our team.We look forward to the pleasure of welcoming you back for another exceptional stay. If you have any specific feedback or suggestions that would further enhance your experience, please feel free to share them with us.Thank you once again for choosing Palace Downtown. We appreciate your trust and look forward to serving you in the future.Warm regards,Aby AbrahamManagement Office

10/10 – Uitstekend

Shingo

Reisde met familie
very good
2 nachten verbleven in januari 2024
Reactie van Aby Abraham op 9 jan 2024
Dear guest,Greetings from Palace Downtown!We would like to express our sincere gratitude for taking the time to leave a 5-star review for your recent stay at our hotel. Your positive rating is truly appreciated, and we are delighted to know that your experience met or exceeded your expectations.At Palace Downtown, we strive to provide the highest level of service and create memorable moments for our guests. Your endorsement is a testament to the hard work and dedication of our team.We look forward to the pleasure of welcoming you back for another exceptional stay. If you have any specific feedback or suggestions that would further enhance your experience, please feel free to share them with us.Thank you once again for choosing Palace Downtown. We appreciate your trust and look forward to serving you in the future.Warm regards,Aby AbrahamManagement Office

10/10 – Uitstekend

Karan Vir Singh

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in december 2023
Reactie van Aby Abraham op 31 dec 2023
Dear guest,Thank you for taking the time to share your positive experience with us at Palace Downtown. We are delighted to hear that you enjoyed your stay and appreciate your kind words.Our team works diligently to provide exceptional service, and it is truly rewarding to know that our efforts have contributed to your satisfaction. Your feedback is a source of inspiration for us to continue delivering memorable experiences.We are committed to maintaining the highest standards of hospitality, and it is our pleasure to be of service to you. Should you have any specific comments or suggestions you'd like to share, please feel free to reach out.Thank you for choosing Palace Downtown. We look forward to the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Aby AbrahamManagement Office

10/10 – Uitstekend

ping

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Too noisy at night
2 nachten verbleven in december 2023
Reactie van Aby Abraham op 31 dec 2023
Dear guest,Thank you for taking the time to share your positive experience with us at Palace Downtown. We are delighted to hear that you enjoyed your stay and appreciate your kind words.Our team works diligently to provide exceptional service, and it is truly rewarding to know that our efforts have contributed to your satisfaction. Your feedback is a source of inspiration for us to continue delivering memorable experiences.We are committed to maintaining the highest standards of hospitality, and it is our pleasure to be of service to you. Should you have any specific comments or suggestions you'd like to share, please feel free to reach out.Thank you for choosing Palace Downtown. We look forward to the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Aby AbrahamManagement Office

10/10 – Uitstekend

MOMOKO

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
お部屋がとても綺麗でした。近くにたくさんレストランもあります。ドバイモールも近くて便利でした。大満足です。
1 nacht verbleven in december 2023
Reactie van Aby Abraham op 9 jan 2024
Dear guest ,Greetings from Palace Downtown Hotel!We are delighted to hear from you and appreciate your taking the time to share your well-being with us. Your kind words bring warmth to our hearts, and we are grateful for your positive sentiment.At Palace Downtown, our commitment extends beyond providing exceptional experiences; we also aim to foster a connection with our valued guests. It is heartening to know that you are well, and we sincerely hope that life continues to treat you kindly.Should you ever plan to return to Palace Downtown Hotel, know that we eagerly await the opportunity to welcome you back and ensure your stay is as delightful as ever. Should you have any specific requests or inquiries in the future, please do not hesitate to reach out.Once again, thank you for sharing your well-being with us. Wishing you continued happiness and good health.Warm regards,Aby AbrahamManagement Office

10/10 – Uitstekend

sabah

Reisde met familie
Wonderful
absolutely loved this place. We will go back to this place. The service, the cleanliness, the staff.. everything was on point. I left half of my heart there.
6 nachten verbleven in december 2023
Reactie van Aby Abraham op 24 dec 2023
Dear guest,Thank you so much for taking the time to share your positive review of our hotel! We are thrilled to hear that you enjoyed your stay and truly appreciate your kind words. It was our pleasure to have you as our guest, and we hope to welcome you back in the near future.Warm regards,Aby AbrahamManagement Office

10/10 – Uitstekend

AHMAD

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
best Hotel at Downtown
The best staff, best location and best view on the fountain with the best hotel with access to Dubai Mall
1 nacht verbleven in december 2023
Reactie van Aby Abraham op 24 dec 2023
Dear guest,Thank you so much for taking the time to share your positive review of our hotel! We are thrilled to hear that you enjoyed your stay and truly appreciate your kind words. It was our pleasure to have you as our guest, and we hope to welcome you back in the near future.Warm regards,Aby AbrahamManagement Office

10/10 – Uitstekend

Joaquim

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ótimo Hotel com a melhor localização do Dubai
Simplesmente incrível a experiência.
3 nachten verbleven in december 2023
Reactie van Aby Abraham op 24 dec 2023
Dear guest,Thank you so much for taking the time to share your positive review of our hotel! We are thrilled to hear that you enjoyed your stay and truly appreciate your kind words. It was our pleasure to have you as our guest, and we hope to welcome you back in the near future.Warm regards,Aby AbrahamManagement Office

6/10 – Redelijk

Gurbinder

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in december 2023
Reactie van Aby Abraham op 24 dec 2023
Dear guest,Thank you so much for taking the time to share your positive review of our hotel! We are thrilled to hear that you enjoyed your stay and truly appreciate your kind words. It was our pleasure to have you as our guest, and we hope to welcome you back in the near future.Warm regards,Aby AbrahamManagement Office

10/10 – Uitstekend

Kyle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extraordinary experience. Probably the most responsive and attentive staff we have ever encountered. The food choices were first rate. Especially the buffets. Location is ideal for shopping and exploring the downtown area. Room was clean well appointed and spacious. We opted not to upgrade and had no regrets about that. We will never stay at any other hotel in Dubai.
3 nachten verbleven in december 2023
Reactie van Aby Abraham op 16 dec 2023
Dear Kyle,Thank you for taking the time to share your extraordinary experience with us! We are absolutely thrilled to read your glowing review and learn that our staff's responsiveness and attentiveness left a lasting impression on you. Providing excellent service is our top priority, and it's rewarding to hear that we exceeded your expectations.We're delighted that you enjoyed the first-rate food choices, especially the buffets, and found the location ideal for shopping and exploring the downtown area. It's great to know that your room met your expectations in terms of cleanliness, appointments, and spaciousness.We appreciate your feedback regarding the decision not to upgrade, and we're glad to hear that you had no regrets about it. Our goal is to provide a memorable experience for all our guests, and it sounds like we succeeded during your stay.It's an honor to be your preferred hotel in Dubai, and we look forward to welcoming you back for more extraordinary experiences in the future. If there's anything specific you would like on your next visit, please feel free to let us know.Thank you for choosing us through Expedia!RegardsAby AbrahamManagement Office

10/10 – Uitstekend

Edmond

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay. The service was great and I particularly enjoyed the comfort of the bed. We will definitely return and recommend it to friends.
2 nachten verbleven in november 2023
Reactie van Aby Abraham op 6 dec 2023
Dear guest,Thank you for taking the time to share your wonderful experience during your recent stay at Palace Downtown. We are delighted to hear that you enjoyed your time with us, and we truly appreciate your kind words.Our team takes great pride in providing exceptional service and creating a comfortable environment for our guests. It's particularly heartening to learn that you found the bed to your liking, as we understand the importance of a good night's sleep during your travels.Your recommendation means a lot to us, and we look forward to the opportunity to welcome you back to Palace Downtown. If there's anything specific you enjoyed or if you have any suggestions for areas where we can further enhance your experience, please don't hesitate to let us know.Once again, thank you for choosing Palace Downtown. We appreciate your trust and hope to have the pleasure of serving you again in the near future.Warm regards,Regards,Aby AbrahamManagement Office

10/10 – Uitstekend

nawzad

7 nachten verbleven in november 2023
Reactie van Aby Abraham op 24 dec 2023
Dear guest,Thank you so much for taking the time to share your positive review of our hotel! We are thrilled to hear that you enjoyed your stay and truly appreciate your kind words. It was our pleasure to have you as our guest, and we hope to welcome you back in the near future.Warm regards,Aby AbrahamManagement Office

6/10 – Redelijk

Tsutomu

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
観光に便利ですが、施設は古く、いくつか問題があります。
1 nacht verbleven in november 2023
Reactie van Aby Abraham op 6 dec 2023
Dear guest,I hope this message finds you well. I would like to express our sincere appreciation for taking the time to share your thoughts with us regarding your recent stay. Your feedback is invaluable, and we are grateful for the opportunity to address your concerns.We regret to learn that certain aspects of your experience did not meet your expectations, particularly regarding the facilities. Please accept our sincere apologies for any inconvenience you may have encountered. Your feedback is a crucial tool for us to identify areas for improvement, and we are committed to taking the necessary steps to enhance the overall experience for our valued guests.To ensure we address your concerns adequately, we would appreciate it if you could provide more specific details about the issues you encountered during your stay. This information will help us to investigate and rectify any shortcomings promptly.We understand the importance of maintaining modern and well-maintained facilities to provide a comfortable and enjoyable stay for our guests. Your insights will contribute to our ongoing efforts to enhance the quality of our offerings.Once again, thank you for bringing this to our attention. Your satisfaction is our top priority, and we are dedicated to making the necessary improvements to elevate your experience during any future visits.If you have any further details or if there's anything specific you would like us to address, please feel free to respond to this message or contact our guest relations team directly. We are here to assist you in any way we can.RegardsAby AbrahamManagement Office

10/10 – Uitstekend

EUNKYUNG

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
분수쇼를 보기위해 선택한 방이였는데 기대이상으로 좋았어요 방 안에서 여유롭게 즐길 수 있었고, 두마이몰, 부르즈 할리파 ,식당 등 도보로 가깝다.
1 nacht verbleven in november 2023
Reactie van Aby Abraham op 30 nov 2023
Dear guest,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your time at Palace Downtown. Providing excellent service and creating memorable moments for our guests/customers is our top priority.Your kind words are truly appreciated, and we look forward to the pleasure of serving you again in the future. If there's anything specific that stood out to you or any suggestions you may have, we'd love to hear them.Warm regards,Aby AbrahamManagement Office

10/10 – Uitstekend

Jeannette

2 nachten verbleven in november 2023
Reactie van Aby Abraham op 19 dec 2023
Dear Jeannette,Thank you for taking the time to share your fantastic feedback about your recent stay at our property. We are delighted to hear that you found our location in downtown Dubai to be amazing, providing quick access to iconic landmarks such as the Dubai Mall, Dubai Fountain, and the Burj Khalifa.It warms our hearts to know that our staff contributed to making your experience memorable. We strive to provide excellent service, and your kind words about the team's friendliness and accommodation mean a lot to us.We're also thrilled that you enjoyed the food and found the ambiance peaceful. Creating a positive and enjoyable atmosphere for our guests is a top priority, and it's wonderful to hear that we succeeded during your visit.Your recommendation is the highest compliment we could receive, and we truly appreciate your endorsement. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to share.We look forward to the pleasure of welcoming you back to our property the next time you're in Dubai. Thank you once again for choosing us!Regards,Aby AbrahamManagement Office

10/10 – Uitstekend

Manjeet

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is really helpful and polite. We like its location and the walk ways.
2 nachten verbleven in november 2023
Reactie van Aby Abraham op 30 nov 2023
Dear guest,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your time at Palace Downtown. Providing excellent service and creating memorable moments for our guests/customers is our top priority.Your kind words are truly appreciated, and we look forward to the pleasure of serving you again in the future. If there's anything specific that stood out to you or any suggestions you may have, we'd love to hear them.Warm regards,Aby AbrahamManagement Office

10/10 – Uitstekend

Selman

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect
3 nachten verbleven in november 2023
Reactie van Aby Abraham op 30 nov 2023
Dear guest,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your time at Palace Downtown. Providing excellent service and creating memorable moments for our guests/customers is our top priority.Your kind words are truly appreciated, and we look forward to the pleasure of serving you again in the future. If there's anything specific that stood out to you or any suggestions you may have, we'd love to hear them.Warm regards,Aby AbrahamManagement Office