Strand

Beoordelingen van The First Collection Business Bay

The First Collection Business Bay
Al Amal St, Dubai, Dubai

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 118 van 199 beoordelingen" "
Gastenscore: 8 - Goed. 45 van 199 beoordelingen" "
Gastenscore: 6 - Redelijk. 24 van 199 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 199 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 199 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Frozan van de

Het ontbijt was niet goed en waardig voor een hotel met 4 a 5 sterren in Dubai.
6 nachten verbleven in maart 2024
Reactie van Greg Moses op 27 mrt 2024
Dear Frozan van de,Thank you for taking the time to share your review, listening to our guest feedback allows us to enhance our services and facilities. Your valuable comments have been passed to the relevant department heads for review and action.Warm regards,Greg MosesCluster Hotel Manager

10/10 – Uitstekend

Günther

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2024
Reactie van GM op 19 feb 2024
Dear Gunther,Thank you for choosing to stay with us and for giving us a high rating.We are so blessed to know that the hotel met your expectations and looking forward to your next visit. Kind Regards,Greg MosesCluster General Manager

8/10 – Goed

Jonelle Petra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
8 nachten verbleven in juli 2023
Reactie van GM op 31 jul 2023
Dear Jonelle,Thank you for choosing to stay at the First Collection Hotel Dubai, Business Bay.Thank you for given us a perfect rating, we looking forward to welcoming you back soon.Kind Regards,Greg MosesHotel Manager

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not worth it for this money
I don’t understand the good recommendations for this hotel, when you have a 9 or higher then this is not the level of hotel you need to get, it’s not better then Rove while Rove is much cheaper! Breakfast is till 10.30 but when you come at 10 then you can’t find a place to sit and it’s over crowded, how simple is it to extend the breakfast to 11 to avoid this! Shower was terrible, asked two times for a repair and on the end it was even worse then in a formula one hotel. Also the noise from the building which they are making is very disturbing from the early morning. Since it’s a new hotel they have of course some things which needs to be put in place but not this kind of stuff. At arrival our room was even not clean, the wall behind the bed was white from the construction. Anyhow the cleaning was not oké, just the last days when some guy was cleaning it was good.
5 nachten verbleven in juli 2022

10/10 – Uitstekend

samia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Je remercie tous le personnel
10 nachten verbleven in mei 2024
Reactie van GM op 23 mei 2024
Dear samia,Thank you for your kind words! We're glad you enjoyed your stay with us.Looking forwards to your next visit.Kind Regards,Greg MosesCluster General Manager

10/10 – Uitstekend

Ramon, Calgary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service is excellent. Cleanliness and immediate response on issue is really great
4 nachten verbleven in mei 2024
Reactie van Kind Regards, Greg Moses Cluster General Manager op 17 mei 2024
Dear Ramon,Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you found our customer service to be excellent and that we were able to respond quickly to any issues you encountered.We strive to provide exceptional service and ensure a clean and comfortable environment for all our guests. Your feedback lets us know we're on the right track.Once again thank you for staying with us and we will wait for your soonest come back.

10/10 – Uitstekend

Alejandro

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Special mention Mr Karim at front desk he was super attentive and very helpful.
6 nachten verbleven in mei 2024
Reactie van GM op 16 mei 2024
Dear Alejandro,Thank you for taking the time to leave a review! We're thrilled to hear you enjoyed your stay with us.We're especially happy to hear that you found Mr. Karim at the front desk to be attentive and helpful. We'll be sure to pass on your kind words to him.Thank you again for choosing us, and we hope to welcome you back soon.Sincerely,Greg MosesCluster General Manager

8/10 – Goed

Maha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely staff
7 nachten verbleven in mei 2024
Reactie van Greg op 14 mei 2024
Dear Maha,Thank you for your lovely comment! We're delighted to hear that our staff made your stay enjoyable. We look forward to welcoming you back soon!Kind Regards,Greg MosesCluster Hotel Manager

6/10 – Redelijk

Wissam

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Generally it’s very good, however I was not happy at all when I had to pay extra fees because I checked in earlier and the room was ready! I never had to pay any fees for early check in at any hotel before. Their excuse was that “it’s busy time!” What does this have to do with paying additional fees when the room is ready for check in???!!!
2 nachten verbleven in mei 2024
Reactie van GM op 16 mei 2024
Dear Wissam,Thank you for taking the time to leave a review. We're glad you enjoyed your stay overall.We understand your frustration regarding the early check-in fee, especially when the room was already prepared. We apologize for any inconvenience this caused.Early check-in is a valuable service we offer when possible, particularly during busy seasons. It allows us to prioritize thorough cleaning and preparation of the room for departing guests before welcoming new arrivals at our standard check-in time of 3 pm.While we aim to accommodate early check-in requests free of charge whenever possible, during peak times, this may incur a fee to ensure a smooth transition for all our guests. This fee helps us maintain our cleaning standards and provide the best possible experience for everyone.We appreciate your feedback and will consider how to better communicate our early check-in policy in the future.We hope to welcome you back again soon!Kind Regards,Greg MosesCluster General manager

10/10 – Uitstekend

Neetu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect
8 nachten verbleven in april 2024
Reactie van Kind Regards, Greg Moses Cluster General Manager op 9 mei 2024
Dear Neetu,Thank you for sharing your feedback about your recent stay with us.I am delighted that you enjoyed your stay. Our aim is to ensure that we can create memories for our guests to share when they get home - so again thank you for your review.We’re looking forward to welcoming you to our hotel again soon.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One if the super professional stuff and everything was amazing
9 nachten verbleven in april 2024
Reactie van GM op 5 mei 2024
Dear Mark,Thank you for taking a moment to share your experience at the first collection business bay. We are so pleased to hear that you have enjoyed your recent stay at our hotel. We take pride in providing a clean and comfortable space for all our guests. We look forward to welcoming you back again soon.Kind Regards,Greg MosesCluster General Manager

6/10 – Redelijk

Joyce

Positief: Personeel en service
6 nachten verbleven in maart 2024
Reactie van GM op 5 mei 2024
Dear Joyce,Thank you for choosing to stay at the First Collection Business Bay and for taking the time to rate you stay.We look forward to welcoming you back in the near future.Kind Regards,Greg MosesCluster General Manager

10/10 – Uitstekend

Claus-Peter

Positief: Staat van de accommodatie en faciliteiten
Leider relativ schlechte Anbindung an den öffentlichen Nahverkehr
7 nachten verbleven in april 2024
Reactie van Greg Moses op 28 apr 2024
Dear Claus-Peter,Thank you for taking the time to review your recent stay. We sincerely apologize for the inconvenience caused by the limited public transport connections near the hotel. We understand the importance of convenient access to public transportation, and we are constantly exploring options to improve accessibility for our guests.As well kindly note that we offer complimentary shuttle service to different locations for the convenience of our valued guests.We look forward to welcoming you back to Dubai and of course to The First Collection Business Bay.Kind Regards,Greg MosesCluster Hotel Manager

10/10 – Uitstekend

Atixhe

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location
1 nacht verbleven in april 2024
Reactie van Greg Moses op 27 apr 2024
Dear Atixhe,Thank you for a 5-star review!We look forward to welcoming you back soon!RegardGreg MosesCluster Hotel Manager

8/10 – Goed

Jackelyn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a nice experience even those too much construction around and the view is almost that Construction
14 nachten verbleven in april 2024
Reactie van Greg Moses op 24 apr 2024
Dear Jackelyn,Thank you for your wonderful review! Let me take this opportunity to thank you for choosing to stay at the First Collection Business Bay and for taking the time to provide us with your feedback. Warm regards,Greg Moses Cluster Hotel Manager

10/10 – Uitstekend

Liliana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very accommodating they had great restaurants. I wish I had the opportunity to use there services with partnering hotel for the many pools
4 nachten verbleven in april 2024
Reactie van Greg Moses op 24 apr 2024
Dear Liliana,Thank you for your wonderful review! Your comments regarding our friendly staff are a delight to read.We appreciate your recommendation and we do hope that we will be able to welcome you back soon. Warm regards,Greg Moses Cluster Hotel Manager

10/10 – Uitstekend

Jorge

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just the USB conections
6 nachten verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Jorge,Thank you for taking a moment to share your experience at the first collection business bay. We are so pleased to have you here.Your feedback is extremely valuable to us, as we strive to improve with each and every stay and gives us an opportunity to address areas of improvement.We look forward to welcome you back at out hotel.Kind Regards,Greg MosesCluster General Manager

6/10 – Redelijk

Babor

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The gym was to small, big dislike
7 nachten verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Babor,Thank you for choosing to stay at the First Collection Business Bay and for taking the time to provide us with your feedback. Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. We are looking forward to welcoming you back soon. Warm regards, Greg Moses Cluster General Manager

8/10 – Goed

Mirela

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place quite
5 nachten verbleven in maart 2024
Reactie van Kind Regards, Greg Moses Cluster General Manager op 15 apr 2024
Dear Mirela,Thank you for sharing your feedback about your recent stay with us.I am delighted that you enjoyed your stay. Our aim is to ensure that we can create memories for our guests to share when they get home - so again thank you for your review.We’re looking forward to welcoming you to our hotel again soon.

10/10 – Uitstekend

Tien, Düsseldorf

Positief: Netheid
6 nachten verbleven in april 2024
Reactie van GM op 11 apr 2024
Dear Tien,Thank you for taking a moment to share your experience at the first collection business bay. We are so pleased to have you here.We can't wait to welcome you back soon,Kind Regards,Greg MosesCluster General Manager

6/10 – Redelijk

Muhammed Burak, Freiburg im Breisgau

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Es gab in unserem Stock ein Feueralarm und das Personal hat nicht reagiert weil es anscheinend kein echtes Alarm war. Unser gesamter Stock stand unten am Sammelpunkt und hat gewartet. Leider wurden wir nicht aufgenommen sehr unprofessional vom Personal.
6 nachten verbleven in april 2024
Reactie van GM op 10 apr 2024
Dear Muhammed Burak,Let me take this opportunity to thank you for choosing to stay at the First Collection Business Bay and for taking the time to provide us with your feedback. We do apologize for any inconvenience caused, your feedback is extremely valuable to us, as we strive to improve with each and every stay and gives us an opportunity to address areas of improvement.We are looking forward to welcoming you back soon. Warm regards, Greg Moses Cluster General Manager

10/10 – Uitstekend

Marija

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
this was the best hotel i ever been, the service and the people at this hotel was so so cute and friendly, 10/10 allways the best!
7 nachten verbleven in april 2024
Reactie van GM op 10 apr 2024
Dear Marija,Thank you for taking a moment to share your experience at the first collection business bay. We are so pleased to hear that you have enjoyed your recent stay at our hotel. We take pride in providing a clean and comfortable space for all our guests. We look forward to welcoming you back again soon.Warm regards, Greg Moses Cluster General Manager

10/10 – Uitstekend

Cady

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
consiglio
5 nachten verbleven in maart 2024
Reactie van GM op 8 apr 2024
Dear Cady.Thank you for taking a moment to share your experience at the first collection business bay. We are so pleased to hear that you have enjoyed your recent stay at our hotel. We take pride in providing a clean and comfortable space for all our guests. We look forward to welcoming you back again soon.Kind Regards,Greg MosesCluster General Manager

6/10 – Redelijk

Hysri

Positief: Netheid, personeel en service
Ist okay aber nicht für Dubai
5 nachten verbleven in maart 2024
Reactie van Greg op 5 apr 2024
Dear Hysri,Firstly, thank you for taking the time to share your review. Listening to our guest feedback allows us to enhance our services and facilities. Please accept my sincere apologies for any inconvenience you experienced during your recent stay with us. I have passed your valuable comments to the relevant department heads for you to look over and take action.We hope you allow us the opportunity to welcome you back and exceed your expectations in the future.Kind Regards,Greg MosesCluster Hotel Manager

6/10 – Redelijk

Ematies

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Not kids friendly
13 nachten verbleven in maart 2024
Reactie van Greg Moses op 3 apr 2024
Dear Ematies,Thank you for taking the time to share your review, listening to our guest feedback allows us to enhance our services and facilities. Your valuable comments have been passed to the relevant department heads for review and action.Warm regards,Greg MosesCluster Hotel Manager

10/10 – Uitstekend

Mark

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good quality accommodation. Great breakfast and evening buffet dinners. Very clean (thanks, Aisha, for cleaning my room thoroughly!). Nice pool (although some tiles on the bottom missing so should be replace). Lovely outdoor breakfast area. Really enjoyed my stay!
7 nachten verbleven in februari 2024
Reactie van Greg Moses op 31 mrt 2024
Dear Mark,We thank you for an amazing review! We are delighted that you enjoyed your stay in our hotel and that we lived up to your expectations. We pride ourselves on great service and on a product that is understated but elegant. Your trust and faith in us mean a lot and we will strive even more to deliver great services to our guests. We look forward to welcoming you back to Dubai and of course to The First Collection Business Bay. Warm regards,Greg Moses Cluster Hotel Manager

10/10 – Uitstekend

Emsi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was perfect!
9 nachten verbleven in maart 2024
Reactie van Kind Regards, Greg Moses Cluster General Manager op 29 mrt 2024
Dear Emsi,Thank you for sharing your feedback about your recent stay with us.I am delighted that you enjoyed your stay. Our aim is to ensure that we can create memories for our guests to share when they get home - so again thank you for your review.We’re looking forward to welcoming you to our hotel again soon.

10/10 – Uitstekend

Charbel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Greg op 26 mrt 2024
Dear Charbel,Thank you for taking a moment to share your experience at the first collection business bay. We are so pleased to hear you enjoyed your recent stay at our hotel. We take pride in providing a clean and comfortable space for all our guests. We look forward to welcoming you back again soon.Kind Regards,Greg MosesHotel Manager

10/10 – Uitstekend

Sofia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Αlles so weit so gut. Bin für dieses geld was ich ausgegegen habe zufrieden. Habe nur für 100€ ein Upgrade gemacht. Ansonsten habe ich nichts in anpruch vom service genommen.
6 nachten verbleven in maart 2024
Reactie van Greg Moses op 24 mrt 2024
Dear Sofia,We thank you for an amazing review! We are delighted that you enjoyed your stay in our hotel and that we lived up to your expectations. We pride ourselves on great service and on a product that is understated but elegant. Your trust and faith in us mean a lot and we will strive even more to deliver great services to our guests. We look forward to welcoming you back to Dubai and of course to The First Collection Business Bay. Warm regards,Greg Moses Cluster Hotel Manager

10/10 – Uitstekend

Rebeca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked this place
10 nachten verbleven in februari 2024
Reactie van Greg Moses op 19 mrt 2024
Dear Rebeca,I would like to thank you for the wonderful feedback you provided for us, and I am happy to hear that you enjoyed your stay with us. It is through our guests’ feedback that we can improve and sustain our level of service.Warm regards,Greg MosesCluster Hotel Manager

10/10 – Uitstekend

Elin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really like the rooms/ balcony, pool outside so you can suntanning. The staff is really service minded and really kind. Breakfast is good also!!
5 nachten verbleven in maart 2024
Reactie van Greg Moses op 17 mrt 2024
Dear Elin,Thank you very much for taking the time and giving us your lovely feedback on your most recent stay. I am happy that we were able to meet your expectations and that the team was able to make your stay memorable. My team and I here at The First Collection Business Bay look forward to welcoming you back soon.Warm regards,Greg MosesCluster Hotel Manager

8/10 – Goed

Taranvir

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is relatively new, it’s situated in good location with only a 10 min drive to downtown (Burj Khalifa & Dubai Mall). The rooms are spacious and well cleaned. There is a lot of building work around this hotel which gets noisy when next to the pool. There isn’t a wow factor for the hotel, but for the price point it was fine. The breakfast is just normal, again with no wow factor, but the staff are amazing! Jane at reception was great, she really looked after us, and I’d like to thank her personally for complaining for a later check out on our behalf! Thanks Jane!!
5 nachten verbleven in maart 2024
Reactie van Greg op 16 mrt 2024
Dear Taranvir,Thank you for sharing your feedback about your recent stay at The First Collection Business Bay.I am delighted that you enjoyed your stay.I have passed on your valuable comments to the relevant department heads for you to look over and take action.We aim to ensure that we can create memories for our guests to share when they get home - so again thank you for your review.We’re looking forward to welcoming you to our hotel again soon.Kind Regards,Greg MosesHotel Manager

10/10 – Uitstekend

Alison

4 nachten verbleven in maart 2024
Reactie van Greg Moses op 5 apr 2024
Dear Alison,Let me take this opportunity to thank you for choosing to stay at the First Collection Business Bay and for taking the time to provide us with your feedback. Your feedback is extremely valuable to us as we strive to consistently exceed guest expectations in every way.We look forward to welcoming you back to Dubai and of course to The First Collection Business Bay.Warm regards,Greg Moses Cluster Hotel Manager

10/10 – Uitstekend

Sonali

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed with my family for 3 days in this hotel and my stay was amazing. We booked an executive suite and the view from the room was amazing. Hotel service and pool area was very nice.We also enjoyed great food in this hotel.
1 nacht verbleven in maart 2024
Reactie van Greg op 14 mrt 2024
Dear Sonali,Thank you for sharing your feedback about your recent stay at The First Collection Business Bay.I am delighted that you enjoyed your stay.We aim to ensure that we can create memories for our guests to share when they get home - so again thank you for your review.We’re looking forward to welcoming you to our hotel again soon.Kind Regards,Greg MosesHotel Manager

8/10 – Goed

Irina

4 nachten verbleven in maart 2024
Reactie van Kind Regards, Greg Moses Cluster General Manager op 2 apr 2024
Dear Irina,Thank you so much for taking the time to share your review, we really appreciate it. Our aim is to ensure that we can create memories for our guests to share when they get home - so again thank you for your review as this inspires us to do better every day.I hope to have the pleasure to welcome you back in future.

10/10 – Uitstekend

WOO HYUNK

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
좋은호텔~~
4 nachten verbleven in februari 2024
Reactie van GM op 8 mrt 2024
Dear WOO,Thank you for taking a moment to share your experience at the first collection business bay. We are so pleased to hear that you have enjoyed your recent stay at our hotel. We take pride in providing a clean and comfortable space for all our guests. We look forward to welcoming you back again soon.Kind Regards,Greg MosesCluster General Manager

8/10 – Goed

Caroline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van GM op 3 mrt 2024
Dear Caroline,Thank you for choosing to stay at the First Collection Business Bay and for taking the time to rate you stay.We look forward to welcoming you back in the near future.Kind Regards,Greg MosesCluster General Manager

10/10 – Uitstekend

Victoria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the hotel, breakfast was good with plenty of choices but the BEST of everything is the staff. Kudos for the person who assisted me at the check in (I am sorry I do not have his name), and special thanks for Asfand, the wonderful guy that did my check out.
3 nachten verbleven in februari 2024
Reactie van GM op 26 feb 2024
Dear Victoria,Let me take this opportunity to thank you for choosing to stay at the First Collection Business Bay and for taking the time to provide us with your feedback. We are so pleased to hear that the breakfast and the staff services met your expectations.We look forward to welcoming you back in the near future.Kind Regards,Greg MosesCluster General Manager

8/10 – Goed

Herbert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Allover Great. F&B like breakfast needs to be better organized!
3 nachten verbleven in februari 2024
Reactie van GM op 26 feb 2024
Dear Herbert,Thank you for your recent visit and for taking the time to review your stay at the first collection business bay. We are so pleased to hear that your overall experience was great.We take pride in attending to our guests’ needs the best possible ways and welcome any new opportunity to improve our services. Your Reviews give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We hope to welcome you back soon at our hotel.Kind Regards,Greg MosesCluster General Manager

8/10 – Goed

Alfred

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Although breakfast was nice ,the dining room was a bit too crowded Generally this staff is very helpful.
6 nachten verbleven in februari 2024
Reactie van GM op 22 feb 2024
Dear Alfred,Thank you for taking a moment to share your experience at the first collection business bay. We are so pleased to hear that you have enjoyed your recent stay at our hotel and the breakfast, the dining room and the staff service met your expectations. We look forward to welcoming you back again soon...Kind Regards,Greg MosesCluster General Manager

10/10 – Uitstekend

lama

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing service very friendly and helpful safe
3 nachten verbleven in februari 2024
Reactie van GM op 22 feb 2024
Dear lama,Thank you for taking a moment to share your experience at the first collection business bay. We are so pleased to hear that you have enjoyed your recent stay at our hotel. We take pride in providing a clean and comfortable space for all our guests. We look forward to welcoming you back again soon.Kind regards,Greg Moses,Cluster General Manager

10/10 – Uitstekend

Hamila

6 nachten verbleven in februari 2024
Reactie van Greg Moses op 20 mrt 2024
Dear Hamila,Thank you for your wonderful review! Let me take this opportunity to thank you for choosing to stay at the First Collection Business Bay and for taking the time to provide us with your feedback. We are happy to see that your experience is reflecting our actions on our efforts toward guests’ satisfaction. We appreciate your recommendation and we do hope that we will be able to welcome you back soon. Warm regards,Greg Moses Cluster Hotel Manager

8/10 – Goed

Kaori

Positief: Netheid, personeel en service
特に豪華でもオシャレでもありませんが必要十分なホテルです。3泊しましたが特に不満はありません。 ビジネスベイに位置するといっても街の中心から少し外れた感じで周りにレストランなどあまりないようでした。 窓からの景色は遠くに幹線道路が見えるだけですが騒音などはなく静かで落ち着けました。 設備はシャワーの金具が外れたり洗面台の水栓が開かなかったりしましたが大きな問題はありませんでした。 無料の飲料水が1泊ごとに1リットル位のビンで置いてありました。 ベッドは固さやシーツ、枕など快適でした。 フロント受付の方やベーカリーのスタッフなど皆んな感じが良かったです。
3 nachten verbleven in februari 2024
Reactie van Greg Moses op 21 feb 2024
Dear Kaori,Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding our friendly staff are a delight to read. We appreciate your recommendation and we do hope that we will be able to welcome you back soon. Warm regards,Greg Moses Cluster Hotel Manager

10/10 – Uitstekend

GURPAL SINGH

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van Kind Regards, Greg Moses Cluster General Manager op 18 feb 2024
Dear Gurpal Singh,Thank you very much for taking the time and giving us your lovely feedback on your most recent stay. I am happy that we were able to meet your expectations and that the team was able to make your stay memorable. My team and I here at The First Collection Business Bay look forward to welcoming you back soon.

10/10 – Uitstekend

Lewis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Couples Trip to the city!
We really enjoy our stay at First Collection Business Bay, our second time to Dubai and knew we would save a bit of money by staying a little further out and this hotel was still within the proximity of downtown Dubai and a short taxi ride into the mall too.
2 nachten verbleven in februari 2024
Reactie van GM op 17 feb 2024
Dear Lewis,Let me take this opportunity to thank you for choosing to stay at the First Collection Business Bay and for taking the time to provide us with your feedback. We are so pleased to hear that you have enjoyed your recent stay at our hotel, we aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future.Kind Regards,Greg MosesCluster General Manager

10/10 – Uitstekend

Elsa

Positief: Netheid, personeel en service
2 nachten verbleven in februari 2024
Reactie van Kind Regards, Greg Moses Cluster General Manager op 18 feb 2024
Dear Elsa,Let me take this opportunity to thank you for choosing to stay at the First Collection Business Bay and for taking the time to provide us with your honest review. Your feedback is extremely valuable to us as we strive to consistently exceed guest expectations in every way. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver memorable experiences to all our guests.

10/10 – Uitstekend

Nedim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alles war bestens!!
6 nachten verbleven in februari 2024
Reactie van GM op 15 feb 2024
Dear Nedim,Thank you for taking a moment to share your experience at the first collection business bay. We are so pleased to hear that you have enjoyed your recent stay at our hotel. We take pride in providing a clean and comfortable space for all our guests. We look forward to welcoming you back again soon.Kind Regards,Greg MosesCluster General Manager

8/10 – Goed

Sanjeev

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very supportive and accommodative but just the location seems far away and need to rely on cab. The Business bay has lots of construction on-going and that's something not good in short term as this area is developing. Overall hotel is value for money for family tourism or even business.
4 nachten verbleven in februari 2024
Reactie van Greg Moses op 16 feb 2024
Dear Sanjeev,Your comments regarding our friendly staff are a delight to read. We appreciate your recommendation and we do hope that we will be able to welcome you back soon. Warm regards,Greg Moses Cluster Hotel Manager

10/10 – Uitstekend

MIRMOSTAFA

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was an amazing experience , the staff were so respectful and every thing was great. Thanks for everything
3 nachten verbleven in februari 2024
Reactie van Greg Moses op 11 feb 2024
Dear Mirmostafa,Let me take this opportunity to thank you for choosing to stay at the First Collection Business Bay and for taking the time to provide us with your feedback .Your comments regarding our friendly staff are a delight to read. We appreciate your recommendation and we do hope that we will be able to welcome you back soon. Warm regards,Greg Moses Cluster Hotel Manager

4/10 – Matig

Magued

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very clean. Rooms are really nice. Most of the staff is friendly. Here are the negative issues: 1) pillows are not comfortable. 2) during the check-in, I asked the lady for a room at a higher floor since she gave me a room in the fifth floor. She said that I had a very good room. The room was very noisy because it is in front of a bridge. Sound isolation is terrible. 3) on the check-in day, I arrived early at 10:30 AM. They said that the room was available. However, if I want the room before 12:00, I must pay 200 dirhams!! which is equivalent to €50. I argued with the lady and her manager that I’ve never seen something like that in any hotel in the world. However, they insisted on not giving me the room. These people are only oriented to making money. They don’t care about customer satisfaction. 3) I gave them a shirt for dry cleaning at the laundry. I I was going to forget about this shirt. Luckily 48 hours later I remembered before leaving. I called them three times to deliver the shirt. They sent it when I asked, why didn’t you deliver it the same day as per normal standards. The guy told me that they should deliver it when I am in the room because they need to charge me Instantly for it. This is also a very rare and special and annoying situation. They chose how this hotel deals with its customers. 4) breakfast offers a big variety of food. Unfortunately mostly low quality. Check cold cuts and juice (horrible). I would never ever go again to this hotel.
5 nachten verbleven in februari 2024
Reactie van Greg Moses op 11 feb 2024
Dear Magued,Thank you for candid review. We thank you for the time sharing your experience.Foremost, we are delighted to hear your recommendations about the nice rooms and friendliness of our staff. On the other hand, I’m sorry to hear that you were not fully pleased with the overall experience. Rest assured that your valuable comments have been passed to the relevant department heads for review and action.Sincerely,Greg MosesCluster Hotel Manager