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Beoordelingen van Cresthill Suites Syracuse

3 out of 5
Cresthill Suites Syracuse
6410 New Venture Gear Dr, East Syracuse, NY

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 415 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 253 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 179 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 78 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 76 van 1001 beoordelingen" "

7,6/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

shirley

Positief: Netheid, personeel en service
The property is decent. It smells clean and fresh in both the hallway and our room as we walked in. Despite this, it needs some upgrades. The sofa is old or worn out; In our opinion, it needs new upholstery. The door lock at the back of the building is broken Anyone can get in and out in the property.
1 nacht verbleven in mei 2024

4/10 – Matig

Andrea

Negatief: Personeel en service
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Mikyoung

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We paid $378 for the suite. The room was very old and the sofa bed cushions were a mess. I want to tell never to come here
1 nacht verbleven in mei 2024

6/10 – Redelijk

David, Kirkland

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Asia

1 nacht verbleven in april 2024

4/10 – Matig

Natalie

Old and falling apart. I stayed here last August and from then until now is much worse. There was such a toxic cleaning smell coming from one of our rooms and I literally became nauseous and got a headache. Very doubtful I’d stay here again.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Pamela

Negatief: Netheid
2 nachten verbleven in mei 2024

4/10 – Matig

Genisha

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

4/10 – Matig

Jocelyn

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen
There was no additional clean linen for the pull out bed. The property should either invest in additional linen. Or the manager should review reservations to ensure that linen has been washed to offer guests. When I checked in the staff were reading and laughing at negative reviews they’ve received. This was highly unprofessional. I didn’t allow it to set the tone for my stay, but to then learn there was no additional “clean” linen available reiterated the unprofessionalism.
1 nacht verbleven in april 2024

8/10 – Goed

Porsha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very quiet and no smoking was permitted in the building.
2 nachten verbleven in april 2024

6/10 – Redelijk

Quinyetta

Average
2 nachten verbleven in april 2024

4/10 – Matig

Laura

1 nacht verbleven in april 2024

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay was really good but do not order the room service which is not on site, We ordered food that the person said would be 45mins which took 2hrs and when we called 3 times each person said they are 2 mins away . The fries were cold and half eaten, wings were supposed to be honey garlic were hot sauce with half of the sauce leaked onto the fries .
1 nacht verbleven in april 2024

8/10 – Goed

David, Kirkland

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
room was very clean although the bathroom could use a renovation. Property condition is not as well maintained as in the past years…needs a bit of tlc in some areas.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Janice

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and helpful. The breakfast was great, and the coffee was very good too. Pillows were available on the bed in a variety of thickness. And the price was very reasonable.
1 nacht verbleven in april 2024
Reactie van Michelle op 2 mei 2024
Thank you for staying with us. Glad you enjoyed your stay.

8/10 – Goed

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was dated but staff were nice and rooms were decent. The breakfast was good every morning as well. We stayed two nights and both days breakfast was good.
2 nachten verbleven in februari 2024

6/10 – Redelijk

Eben

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The place basically earned the three star rating it had; it was certainly adequate but not not in any way upscale, but again, that's a true review, not intended as a criticism; we would not hesitate to recommend the place - for its star class. We paid a quite high price for our stay, but that was because of the solar eclipse; I trust their regular price is much closer to what a place like this would normally command. The positives: property was fine, it was quiet, staff was very nice, and breakfast VG. Negatives: the sole under window heating unit in the bedroom didn't provide adequate heat for the bathroom or living area unless turned up too high for the bedroom, and the wastebaskets weren't emptied from the previous occupant.
2 nachten verbleven in april 2024

6/10 – Redelijk

Meghan

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Every easy to get to, and very convenient
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

MICHALINA

Reisde met familie en kleine kinderen
We prepaid for a room with two queen beds, but upon check in we were told none of those rooms were available. We were offered a downgrade to a single king bed, which was not acceptable and we were not given a refund. I will never prepay for a room again.
3 nachten verbleven in april 2024

4/10 – Matig

Praveen

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

6/10 – Redelijk

Peggy

Great last minute spot for the eclipse at a reasonable price.
1 nacht verbleven in april 2024

4/10 – Matig

Alana

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We only stayed 1 night for the eclipse and did not use any of the additional amenities like pool or fitness room. Positives: the staff was very friendly and helpful. The room was very big. There was liquid hand soap in the bathroom instead of bars. Breakfast was pretty comparable to other continental breakfasts. Negatives: the hotel was very outdated and run down. The furniture looked like it was fun the 80s, the outlets were worn and did not hold plugs well, the heating system was noisy and worked my sun up through the night. The pull out couch was dirty and the mattress had no padding. It was unusable. Our room smelled like musty dog and there was a piece of dog chew toy or treat left in the floor (we did not have a dog with us.) With significant upgrades this could be a nice hotel but for the price we paid, I expected much higher quality.
1 nacht verbleven in april 2024

6/10 – Redelijk

Anthony

1 nacht verbleven in april 2024

8/10 – Goed

Clark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Yiming

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and friendly employees. In general, the experience was great.
2 nachten verbleven in april 2024

8/10 – Goed

Karl

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in maart 2024

4/10 – Matig

Barbara

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dirty, floor was dirty. Not been vacuumed in a very long time . Chap stick from last person under the bed . Disgusting
1 nacht verbleven in maart 2024

6/10 – Redelijk

Dawn

Reisde met familie
Positief: Personeel en service
Front desk was very friendly and helpful
1 nacht verbleven in april 2024

8/10 – Goed

Li

1 nacht verbleven in april 2024

10/10 – Uitstekend

Denise

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable bed separate from sitting area and kitchenette- faced courtyard with pool
1 nacht verbleven in april 2024

10/10 – Uitstekend

Brandon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Jolene at the front desk was both pleasant and helpful!
1 nacht verbleven in april 2024

6/10 – Redelijk

timothy

no bath soap or shampoo carpet had a smell
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Marie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I cannot really complain about the stay. The hotel looks clean and inviting when I checked in and our room was exactly as described. The breakfast was great, and had full options. I would not describe the area where the hotel to be located busy or bustling but that is perfectly fine if you have a car obviously. It was centrally located and only a few minutes away from most places we needed to see and visit. Overall, very inviting place for the short stay. Would stay there again if ever I am in Syracuse.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Siva rama krishna Prasad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall Good
1 nacht verbleven in maart 2024

4/10 – Matig

Randy

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Cobwebs in room. Fire alarm beeping. Furniture very old.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Jaime, Webster

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property is pretty run down and outdated! Door to our room (do not stay in #216) does not properly lock. Definitely not worth the price. We only stayed one night.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Hasahn

1 nacht verbleven in maart 2024

8/10 – Goed

Tina

Reisde met een groep
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
1 bed out of 2 queens was garbage. Like sleeping in a hole. Bathroom dryer hadn’t been wiped. Hairs that were not mine sitting on top of it. Left dirty towels outside door, thought they would leave some in bag by my door. Asked me to walk a mile to front desk, that didn’t happen so towels were brought 4 hrs later. Left trash outside door and asked for new bags and they never left them. Ended up leaving a day earlier cause my back couldn’t take that bed another night. Would probably stay there again , rooms were good but will check beds 1st thing when I walk in. Breakfast was great! 3.5 of 5 stars
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024

6/10 – Redelijk

Adriana

Positief: Personeel en service, voorzieningen
I had been there 3 years ago . This time place need some good update . Room in poor condition . It was not very clean . Pillows bad quality , and more
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Kari

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was wonderful and super knowledgeable!
1 nacht verbleven in maart 2024

8/10 – Goed

Melanie

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Great 2 bedroom suite however doors were filthy and need to be cleaned badly. Rest was pretty clean and rug was spotless. Furniture is very out of date but ok and bed was comfortable. Bathroom needs renovation but was clean.
1 nacht verbleven in maart 2024

4/10 – Matig

Tajuanna

5 nachten verbleven in maart 2024

10/10 – Uitstekend

dennis

Zakenreiziger, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff clean up very quickly
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Andrew

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Do not stay at this hotel. We stayed in a room that ended up having a ceiling water leak overnight. The entire room smelled like vomit in the morning. Manager told us it’s been an ongoing issue with that room and we were not made aware prior. They are not repairing it because they have actually been evicted and will vacating the premises soon. Yet they continue to keep that room open for reservations. Regardless of the cost, STAY ELSEWHERE!
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Patricia

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were greeted wonderfully. Our room was on the first floor and that was convenient because we brought our dog. Desk staff was very helpful with all our questions.
1 nacht verbleven in maart 2024
Reactie van Michelle op 13 mrt 2024
Thank you for staying with us. Have a great day.

10/10 – Uitstekend

Katherine

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing.
1 nacht verbleven in maart 2024
Reactie van Michelle op 13 mrt 2024
Thank you for staying with us. Have a nice day.

8/10 – Goed

Billy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reasonable price; very clean; breakfast so-so.
2 nachten verbleven in maart 2024
Reactie van Kiki Raymond op 7 mrt 2024
Thank you for staying at CrestHill Suites in Syracuse and taking time out of your busy schedule to share your experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out. We look forward to welcoming you back to CrestHill Suites on your next visit to Syracuse.

4/10 – Matig

Cheyenne

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms need some serious updating and cleaning . Asked for a late checkout of an hour as a VIP member and was told I’d be charged $25. I have NEVER paid for a late check out in my life .
Reactie van Kiki Raymond op 4 mrt 2024
First and foremost, Thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel. We at CrestHill Suites in Syracuse always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

2/10 – Ontzettend slecht

Brydon

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Kiki Raymond op 4 mrt 2024
First and foremost, Thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel. We at CrestHill Suites in Syracuse always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.