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Beoordelingen van Hilton Garden Inn Annapolis

3 out of 5
Hilton Garden Inn Annapolis
305 Harry S Truman Pkwy, Edgewater, MD

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 497 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 285 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 114 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 57 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 52 van 1005 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Noemy

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Una habitación cómoda.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Patricia

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The place is clean and it was a pleasant stay, we had my mom in a wheelchair and had a huge handicap room. My only complaint is having to pay for parking, no free breakfast and it was $75 for my dog to stay, which was too much.
1 nacht verbleven in april 2024

8/10 – Goed

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Outdoor parking was not free, and the charge was $8/day.
2 nachten verbleven in april 2024

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

6/10 – Redelijk

David

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Andre, Clarksburg

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had to pay twice
1 nacht verbleven in april 2024

4/10 – Matig

Kelly, Falls Church

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not worth the price. Continental breakfast free in most hotels, they charge $10.00. Parking is $8 per day, "restaurant" is actually a bar with THREE bar stools only open from 5pm to 9pm. Looked like something chewed through the refrigerator cabinet in room. Hotel fire alarm went off a 1am, had to evacuate for 30 minutes. I am not happy to spend over $400 for this hotel for two nights.
2 nachten verbleven in april 2024
Reactie van Kristy Kryger op 18 apr 2024
Dear Kelly, Thank you for your feedback on your recent stay. I apologize that we did not meet your expectations. We thank you for staying with us.

6/10 – Redelijk

Beth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have an overall of three stars due to the fact you are charged by a third party to park your car at in the Hilton Gardens parking lot at $8.00 dollars a night. That’s ridiculous.
2 nachten verbleven in april 2024
Reactie van Kristy Kryger op 18 apr 2024
Dear Beth, Thank you for your feedback on your recent stay with us. I sincerely apologize for not meeting your expectations on the parking lot fee. We do hope to see you again soon.

8/10 – Goed

JOHN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Kristy Kryger op 18 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Dawn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access to where I needed to be. Clean and safe
2 nachten verbleven in maart 2024
Reactie van Kristy Kryger op 27 mrt 2024
We are happy you enjoyed your stay! We hope to see you again soon!

8/10 – Goed

Sandra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is located in a suburban setting but charged a parking fee. Decor could use some updating.
1 nacht verbleven in maart 2024
Reactie van Kristy Kryger op 12 mrt 2024
Dear Guest, Thank you for your recent review. We are happy you enjoyed your stay with us.

10/10 – Uitstekend

Martha

Reisde met partner
Old wobbly floor lamp in room 414 Make small croissants in breakfast bar. Big ones don’t fit toaster—even cut in half
4 nachten verbleven in februari 2024
Reactie van Kristy Kryger op 12 mrt 2024
Dear Guest, Thank you for the 5 out of 5 rating. We are happy you enjoyed your stay with us.

2/10 – Ontzettend slecht

Amy

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Floors in bathroom and shower were filthy
1 nacht verbleven in februari 2024
Reactie van Kristy Kryger op 12 mrt 2024
Dear Guest, Thank you for your recent review. We sincerely apologize for the inconvenience caused and have spoken to housekeeping to ensure this does not happen again. We do hope to see you in the near future.

10/10 – Uitstekend

Troy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean nice rooms.
1 nacht verbleven in februari 2024
Reactie van Kristy Kryger op 12 mrt 2024
Thank you for staying with us! We are happy you had a great stay!

10/10 – Uitstekend

Aryelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Kristy Kryger op 12 mrt 2024
Thank you for staying with us!

10/10 – Uitstekend

Ladonna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and quiet
2 nachten verbleven in februari 2024
Reactie van Kristy Kryger op 20 feb 2024
Dear Guest, Thank you for the 5 star rating! We are happy you enjoyed your stay with us and hope to see you again soon!

10/10 – Uitstekend

Das

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff at the Front desk was welcoming and the restaurant/kitchen staff were amazing especially the man from Africa Guinea
2 nachten verbleven in januari 2024
Reactie van Kristy Kryger op 20 feb 2024
Dear Guest, We are happy you enjoyed the team and had a great stay. We hope to see you again soon!

10/10 – Uitstekend

Kelly

Reisde met partner
Very good!
2 nachten verbleven in januari 2024
Reactie van Kristy Kryger op 31 jan 2024
Dear Kelly, We are thrilled that you had a great stay! We hope to see you again soon!

10/10 – Uitstekend

Loretta

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel! Convenient
Wonderful front desk staff. wonderful housekeeping. Wonderful cook.
pet friendly and clean!
convenient near shops!
1 nacht verbleven in januari 2024
Reactie van Kristy Kryger op 31 jan 2024
Dear Loretta, I am happy you found both front desk and our cook to be wonderful! We hope to see you again soon!

2/10 – Ontzettend slecht

Don

1 nacht verbleven in januari 2024
Reactie van Kristy Kryger op 20 feb 2024
Dear Guest, I apologize for your stay not being a 5 out of 5. We hope to work on any issues you may have had to ensure no one else has the same experience.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Kristy Kryger op 31 jan 2024
Thank you for staying with us!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Kristy K op 7 jan 2024
Thank you for staying with us!

2/10 – Ontzettend slecht

Lolitta

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Did get a chance to stay there
1 nacht verbleven in december 2023
Reactie van Kristy K op 5 jan 2024
Dear Lolitta, I apologize that you were not able to stay at the hotel. We hope to see you on your next trip to Annapolis.

8/10 – Goed

Ernest

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
For the quality of breakfast offered at this property, the extra 10 dollars for breakfast is very unnecessary.
1 nacht verbleven in december 2023
Reactie van Kristy K op 5 jan 2024
Dear Guest, Thank you for your feedback on your recent stay. We are currently looking into the quality of our breakfast buffet and will be making improvements. We hope to see you again in the near future.

10/10 – Uitstekend

Leslie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Kristy K op 5 jan 2024
Thank you for staying with us!

10/10 – Uitstekend

Kenneth

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in december 2023
Reactie van Kristy K op 5 jan 2024
Dear Kenneth,We are happy you enjoyed your stay and the service provided. We hope to see you again soon!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Kristy Kryger op 15 dec 2023
Thank you for staying with us!

10/10 – Uitstekend

Butch

Reisde met familie
Positief: Voorzieningen
2 nachten verbleven in december 2023
Reactie van Kristy Kryger op 15 dec 2023
Thank you for the 5 out 5 rating! We hope to see you again soon!

8/10 – Goed

Richard

Reisde met familie
Didn't like the fact that you also have to pay $8 per day to park in their surface lot. This is also not advertised anywhere so you are kind of stuck once you get there to check in and they shock you with that extra fee.
2 nachten verbleven in november 2023
Reactie van Kristy Kryger op 15 dec 2023
Dear Guest, Thank you for your review on your recent stay with us. I apologize if you did not see the parking fee on our websites and I understand how it can be missed. We hope you had a great stay though and hope to see you again.

10/10 – Uitstekend

Edwin

Reisde met partner, Reisde met familie
Positief: Voorzieningen
Muy bueno
2 nachten verbleven in november 2023
Reactie van Kristy Kryger op 15 dec 2023
We are happy you enjoyed your stay!

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s always clean and quiet no matter the location.. great stay
3 nachten verbleven in november 2023
Reactie van Kristy Kryger op 15 dec 2023
We are happy you had a great stay! We hope to see you again!

2/10 – Ontzettend slecht

roland

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Cold. Elevators smelled of stale sweat. Had to pay for parking through 3rd party app. Limited, poor quality foods. Advertised cocktails could not be made because they didn't have the ingredients. Noisy refrigerator..
4 nachten verbleven in november 2023
Reactie van Kristy Kryger op 16 nov 2023
Dear Guest, I am sincerely sorry for the experience you had during your stay. We strive on being the cleanest and friendliest hotel and we have failed. I can assure you these issues have been addressed and will not continue. We do hope to see you again.

6/10 – Redelijk

Angel

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
You have to pay for parking and its not even a garage just regular parking
1 nacht verbleven in november 2023
Reactie van Kristy Kryger op 13 nov 2023
Dear Guest, Thank you for your feedback on your recent stay. I apologize for the parking fee. We do hope to see you again in the near future.

8/10 – Goed

Boonyarat

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Kristy Kryger op 2 nov 2023
Thank you for staying with us!

4/10 – Matig

Georgia

Positief: Personeel en service, comfort kamer
Not impressed
No notice about charge for parking until after check in. That was an additional $45. My room had no shampoo which I didn’t notice until in the shower so I had to get out and call for shampoo which took about 20 minutes. Overall not very impressed for the high prices.
5 nachten verbleven in oktober 2023
Reactie van Kristy Kryger op 31 okt 2023
Dear Guest, Thank you for providing your feedback on your recent stay. We are committed to make every stay enjoyable and I sincerely apologize for falling short during your stay. We will work on these issues to ensure they do not occur again. We hope you give us another chance in the near future.

6/10 – Redelijk

Graydon

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Kristy Kryger op 31 okt 2023
Thank you for staying with us.

10/10 – Uitstekend

Jan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our trip to Annapolis
Our trip was to the Navy/Air Force football game. This was a great location to the academy. Excellent shuttle service just down the street. There is not much of a bar at the hotel but we found Memo's right across the street. Great food and service there!! We would recommend this location.
3 nachten verbleven in oktober 2023
Reactie van Kristy Kryger op 31 okt 2023
Dear Guest, Thank you for this GREAT review! We are happy you enjoyed your stay and the area! We hope to see you again on your next trip to Annapolis.

8/10 – Goed

Jay

1 nacht verbleven in oktober 2023
Reactie van Kristy Kryger op 13 nov 2023
Thank you for staying with us!

8/10 – Goed

Toni

1 nacht verbleven in oktober 2023
Reactie van Kristy Kryger op 31 okt 2023
Thank you for staying with us.

6/10 – Redelijk

Robert

Average at best. Facility is quite tired.
1 nacht verbleven in oktober 2023
Reactie van Kristy Kryger op 31 okt 2023
Dear Guest, Thank you for providing your feedback on your recent stay. We hope to see you again in the near future.

8/10 – Goed

Kimberly

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Gone are the days of Daily Cleaning
Since Covid the lack of daily cleaning rooms is just a cop out. Gone are the days of returning to a tidy room with fresh towels and and emptied garbage. Just sets a tone for your stay & impression. Overhead on cleaning has to have gone down but prices haven’t.
2 nachten verbleven in september 2023
Reactie van Kristy Kryger op 31 okt 2023
Dear Guest, Thank you for staying with us and providing us with your feedback. I am happy to inform you that we have know moved back to daily cleaning. We hope to see you again in the near future.

6/10 – Redelijk

Cecilia

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The lady was not super kind when we checked in. She wasn’t rude but like didn’t tell us anything about the place. I guess cookies where there we didn’t know. She didn’t explain wifi she was Meh
1 nacht verbleven in oktober 2023
Reactie van Kristy Kryger op 31 okt 2023
Dear Guest, Thank you for your feedback on your recent stay with us. We are committed to providing top notch service and I apologize for falling short during your stay. I can assure you this will not happen again. We hope to see you again in the near future.

6/10 – Redelijk

Kelly

Reisde met partner
Reserved a king room. Upon arrival told the king room was oversold and I was changed to a queen room.
1 nacht verbleven in september 2023
Reactie van Kristy Kryger op 31 okt 2023
Dear Guest, Thank you for your feedback on your recent stay. I apologize for falling short and not having your preferred room type available. We will make sure this does not happen again. We hope to see you again on your next trip to Annapolis.

8/10 – Goed

yeera

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Kristy Kryger op 31 okt 2023
Thank you for staying with us.

2/10 – Ontzettend slecht

SAMMANTHA

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unable to find a representative at front desk to check-in. Called desk several times and no one came out of the office. Waited at least an hour and then called the downtown branch and Expedia to try a locate anybody. No help from either. Either they left the building during duty or sleep somewhere. Absolutely terrible experience!!!!
1 nacht verbleven in oktober 2023
Reactie van Kristy Kryger op 31 okt 2023
Dear Guest, Thank you for your feedback on your recent stay. I sincerely apologize for the front desk being vacant. I have retrained my team to ensure this does not happen again. We hope to see you again in the near future.

10/10 – Uitstekend

Leigh

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Annapolis weekend
Great location, clean, convenient breakfast for a great price. Uncomfortable pillows.
3 nachten verbleven in september 2023
Reactie van Kristy Kryger op 31 okt 2023
Dear Guest, Thank you for your feedback. We are happy you enjoyed your stay. We hope to see you again soon.

6/10 – Redelijk

Della

Zakenreiziger, Reisde met familie
Negatief: Voorzieningen
I was told to request extra towels and wash clothes@ Front Desk in mornings as there was "no one" including Front Desk personnel available to assist w/ this request in the evenings and nights but the "posted sign" in bathroom stated to "call front desk anytime for extra bath and wash towels if needed". I have stayed @ Hilton several times prior to Pandemic and the service was always highly rated. My recent experience was disappointing. I think Hilton Corp Mgt. team need better oversight of their site locations and hire staff that understand "quality starts w/ each employee" and their buy-in to the Hilton Model of quality service.
4 nachten verbleven in september 2023
Reactie van Kristy Kryger op 31 okt 2023
Dear Guest, Thank you for your feedback on your stay. I sincerely apologize for falling short of a great experience. This issues have been worked on and will not continue. We hope you give us another chance in the near future.

6/10 – Redelijk

Thomas

2 nachten verbleven in september 2023
Reactie van Kristy Kryger op 31 okt 2023
Thank you for staying with us.

4/10 – Matig

Michael

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
wedding
2 nachten verbleven in september 2023
Reactie van Kristy Kryger op 31 okt 2023
Thank you for staying with us.

8/10 – Goed

Warren, Lawrenceburg

Positief: Netheid, staat van de accommodatie en faciliteiten
Depending on who was staffing the desk, you could either get almost no help or a lot of help.
2 nachten verbleven in september 2023
Reactie van Kristy Kryger op 31 okt 2023
Dear Guest, Thank you for your feedback on your recent stay. We are committed to providing top notch service and I apologize for falling short during your stay. I can assure you this will not happen again. We hope to see you again soon!