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Beoordelingen van Quality Inn & Suites Conference Center Across from Casino

2.5 out of 5
Quality Inn & Suites Conference Center Across from Casino
8040-A Perry Highway, Erie, PA

Beoordelingen

5,8
Gastenscore: 10 - Uitstekend. 137 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 233 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 222 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 199 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 209 van 1000 beoordelingen" "

6,0/10

Netheid

7,0/10

Personeel en service

5,8/10

Voorzieningen

5,2/10

Staat van de accommodatie en faciliteiten

5,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

randall

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clogged sink and mold in bathroom
1 nacht verbleven in mei 2024
Reactie van Matt, GM op 10 mei 2024
Thank you for the feedback. We will look into the issues that you raised.

6/10 – Redelijk

Christopher

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Property showed it age. It is clearly do for a make over. Caulking around tub showed mold. Electrical junction box in bathroom is rusty. A blind person could have done a better job painting the door frames. Beds and linens were clean. Staff was helpful.
1 nacht verbleven in april 2024
Reactie van Matt, GM op 29 apr 2024
Thank you for the feedback. We will look into the issues that you raised.

2/10 – Ontzettend slecht

Anastasia

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is a health hazard. I checked in with my elderly father, 7-month old baby and husband. The rooms we were given 114 & 116 both smelled off upon entry and when I looked at the ceiling there was black mold. I called the front desk they apologized and said they would move me to a newly renovated room. We moved all our belongings and again…black mold! I called my father and asked how his room was. He was having respiratory issues and I looked he had even worse black mold At this point alerted the front desk again and requested a refund which I have not yet been able to get. Working with Expedia to hopefully get a refund. The general manager Matt said only Expedia can refund…called Expedia and they said only the general manager has the power to refund…my husband went back to the general manager who denied there was any mold in his hotel. I know there is I have photographic proof, I suggest Expedia no longer works with this location and I will be reporting them to the city of Erie. Expedia customer support has escalated my case due to the health hazards present and photographic proof I provided them with. I will receive notification of my refund status within 24 hours. If there was an option here to post photos I would.
1 nacht verbleven in april 2024
Reactie van Matt, GM op 29 apr 2024
Your husband was told to contact Expedia because it was a prepaid reservation and you paid them directly. When Expedia called the hotel, we told them to send an email request for the refund --- that is standard procedure. At this point your husband stormed back into the hotel. He called the head housekeeper a liar. I never even mentioned anything about the room. He demanded his "f-in" money immediately. He also threatened to come behind the desk and beat me up if he didn't get his money back right then. At this point we told him we were calling the police to remove him from the property. Our owner said he will provide a refund since you didn't stay. I also will file a police report regarding your husband threatening physical harm against myself.

4/10 – Matig

Richard

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I have never been more appalled by the condition of.a hotel I stayed in. While the beds and bedding themselves were clean, one room reeked of cigarette smoke, the other pot. The pillows were inadequately small. The size of throw pillows, not standard bed pillows. There were holes in the bathroom wall. We ended up getting up at 5am and leaving early.
1 nacht verbleven in april 2024
Reactie van Matt, GM op 25 apr 2024
Thank you for the feedback. In checking your reservations, both rooms were reserved as smoking rooms.

6/10 – Redelijk

Christopher

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
My shower didn’t spray. The water was just coming out like a pour, not a spray. I only needed the room for a few hrs to sleep then jump back on the road so l didn’t complain.
1 nacht verbleven in april 2024
Reactie van Matt, GM op 25 apr 2024
Thank you for the feedback. We will look into the issue with the shower.

10/10 – Uitstekend

jeff

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really good hotel for the price you pay. The restaurant has Excellent food and the workers in there bust their butts, last night was super busy and food came out perfect and hardly a wait.
1 nacht verbleven in april 2024
Reactie van Matt, GM op 25 apr 2024
Thank you for the positive feedback. We really appreciate the compliments and our kitchen staff indeed does a great job.

2/10 – Ontzettend slecht

June, McDonald

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Totally disgusting property. The room was cruddy, filthy, old, dilapidated, dirty floors, filthy rugs, the sink counters, the bath and shower areas were heavily stained, and basically this room was just not fit for humans. It reeked of disease, insect and insect feces were everywhere on the floor. There is a gaping hole in the bottom of the outside door. The AC/heater didn’t work we froze. The walls had marks, blood stains and holes in them and to top it off. We ended up with bedbug bites. Totally totally disgusting.
2 nachten verbleven in april 2024
Reactie van Matt, GM op 11 apr 2024
This review is absolutely not truthful. If it was truthful, why would you stay in the room? Let's be realistic please.

2/10 – Ontzettend slecht

Julie

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bathroom was dirty with mold, floors not washed, sheets not changed. Even when asked to do the cleaning it was not done where I felt comfortable using the shower or sleeping under the coves.
2 nachten verbleven in april 2024
Reactie van Matt, GM op 11 apr 2024
Thank you for the feedback. We will look into the issues that you raised.

10/10 – Uitstekend

Frank

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room and polite, helpful staff
1 nacht verbleven in april 2024
Reactie van Matt, GM op 11 apr 2024
Thank you for the positive feedback.

4/10 – Matig

Kristina

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service
We were late because we had car trouble. The man that was there to check us and was wonderful. We got to the room and I opened the drawer between the beds and it was full of garbage. Old cigarette packages trash. The floors were so dirty that the children's feet and socks were black. It was a smoking room and there were no ashtrays and I feel terrible because I had to leave cups full of cigarette butts there. The worst thing was that we had been gone and stopped on the way back to get a couple extra towels. The man at the desk berated us like we were trying to steal his towels and said it was our responsibility to bring back the ones we had used. I really thought that's what housekeeping was for. This man was a very rude.
Reactie van Matt, GM op 11 apr 2024
Thank you for the feedback. We will look into the issues that you raised. We apologize for any inconvenience.

2/10 – Ontzettend slecht

Mylene

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Endroit dégoûtant, le bain tellement sale qu’on ne s’est pas douché, pas d’eau chaude et plancher sale avec des restant de chips des clients précédents. Le lit craquait tellement qu’on pensait qu’il allait casser en deux. Définitivement la pire expérience de ma vie!
1 nacht verbleven in maart 2024
Reactie van Matt, GM op 11 apr 2024
Thank you for the feedback. We will look into the issues that you raised.

2/10 – Ontzettend slecht

Michael

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Horrible SHOULD BE SHUT… checked in ok, was exhausted went right to sleep… woke to no hot water… black mold all over room… exposed wiring…. Filthy sheets and covers… hvac disgusting… filth in every corner….How is this place allowed to operate…. I have photos… if I knew how to post them I would… holding my breath for refund
1 nacht verbleven in maart 2024
Reactie van Matt, GM op 1 apr 2024
Thank you for the feedback. We immediately checked the room after you left and there was plenty of hot water.

2/10 – Ontzettend slecht

Eric, Perrysburg

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
One of the worst I have ever stayed at. Got to our room very late on cold night and our room was freezing. Like in the 50s at best. Ran the heat all night and never got warm. Room was dirty and if I could have gone somewhere else at that time of night I would have. Avoid at all cost.
1 nacht verbleven in maart 2024
Reactie van Matt, GM op 27 mrt 2024
Thank you for the feedback. We checked the room you referenced at the heating unit is working fine.

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Matt, GM op 27 mrt 2024
Thank you for the positive review.

4/10 – Matig

Eric

Negatief: Netheid, staat van de accommodatie en faciliteiten
It was outdated.
5 nachten verbleven in maart 2024
Reactie van Matt, GM op 27 mrt 2024
Thank you for the feedback.

4/10 – Matig

Staci

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For one the outside of the building wasn’t very clean for two in between the building was a swamp and then the heater didn’t work very well in the room breakfast. They need to offer more options and more room for doing breakfast. Would I stay there again no.
1 nacht verbleven in januari 2024
Reactie van Matt, GM op 3 mrt 2024
Thank you for the feedback. The breakfast we provide is a Choice-Hotels approved breakfast. There are multiple full-scale restaurants within 5 minutes of the hotel.

10/10 – Uitstekend

Tim

Positief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Matt, GM op 3 mrt 2024
Thank you for the positive review.

2/10 – Ontzettend slecht

Amanda

Negatief: Netheid, staat van de accommodatie en faciliteiten
The first room had what looked like blood splatter on the walls. Then what appeared to be a cockroach crawled across the floor. If I wasn't 2 hours from home in the middle of a snow storm, I would have drove home. I asked for another room without bugs. Well, the second room had dead bugs at least. They were stuck in the cobwebs in the corners of the ceiling. The heat barely worked. I also have a handicap in my foot and there were no elevators. Only outside stairs in the freezing cold. This is secondary to the filth and bugs, but I had to wait for an hour and a half for a working TV remote control. I should have had a refund of my money.
1 nacht verbleven in februari 2024
Reactie van Matt, GM op 24 feb 2024
Thank you for the comments. We will look into the issues that you raised.

10/10 – Uitstekend

Gary

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast was clean but kind of lame no fruits
1 nacht verbleven in februari 2024
Reactie van Matt, GM op 24 feb 2024
Thank you for the comments.

2/10 – Ontzettend slecht

Tiffany

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mold in the tub food on the floor dirty bedding. It was soooo gross
1 nacht verbleven in februari 2024
Reactie van Matt, GM op 24 feb 2024
Thank you for the comments. We will look into the issues that you raised.

6/10 – Redelijk

Gabriel

3 nachten verbleven in februari 2024
Reactie van Matt, GM op 27 mrt 2024
Thank you for the feedback.

10/10 – Uitstekend

Cynthia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Casino close
Convenient to casino
2 nachten verbleven in februari 2024
Reactie van Matt, GM op 24 feb 2024
Thank you for the positive feedback.

10/10 – Uitstekend

james

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
absolutely excellent...not brand new but a great bargain convenient to everything and great staff!!
5 nachten verbleven in januari 2024
Reactie van Matt, GM op 24 feb 2024
Thank you for the positive feedback.

6/10 – Redelijk

Stephen

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Big mistake on my part
Place is very run down, had i read the reviews i would have went elsewhere, poorly maintained, very run down.
1 nacht verbleven in februari 2024
Reactie van Matt, GM op 24 feb 2024
Thank you for the comments. We will look into the issues that you raised.

4/10 – Matig

kahlil, Pittsburgh

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel (rather motel) gas exterior doors.hallways inherently making it susceptible to loud noise. The bathroom and vanity area walls were dirty, cracked and stained. The shower tub had various dirt spots and stains on the floor and the walls. All of the features in the room except the bed floor and TV were dated and looked to be decades old. They did offer a free breakfast but that was just very basic food. Would not recommend staying here at all.
1 nacht verbleven in januari 2024
Reactie van Matt, GM op 24 feb 2024
Thank you for the comments. We will look into the issues that you raised.

6/10 – Redelijk

Frederick

Zakenreiziger
Worked for me
Good for $50, it is not newly renovated or 4 star accomodations, but I was content. Continental breakfast was good, waffles, toast, bagels, cereal, juice, coffee, yogurt.
1 nacht verbleven in februari 2024
Reactie van Matt, GM op 24 feb 2024
Thank you for the comments.

2/10 – Ontzettend slecht

vincent

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dirty , sheets smelled like smoke also had burn holes in comforter, matress very uncomfortable , cigarette burns in bathtub and water didnt drain in tub .
1 nacht verbleven in februari 2024
Reactie van Matt, GM op 24 feb 2024
Thank you for the comments. We will look into the issues that you raised.

6/10 – Redelijk

Steve

Zakenreiziger
Positief: Comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room was clean and comfortable, the issue is the tub was very dirty. I would not shower in it, but was just an overnight stop. Also had wires showing and exposed wire nuts in direct violation of the electrical code and fire code.
1 nacht verbleven in januari 2024
Reactie van Matt, GM op 31 jan 2024
Thank you for the feedback. We will look into the issues that you raised.

4/10 – Matig

Kenneth

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Bring your own lightbulbs. One plug in the whole room
1 nacht verbleven in januari 2024
Reactie van Matt, GM op 31 jan 2024
Thank you for the feedback. We will look into the issues that you raised.

8/10 – Goed

Kathy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to shopping
1 nacht verbleven in januari 2024
Reactie van Matt, GM op 31 jan 2024
Thank you for the feedback. We appreciate your rating.

8/10 – Goed

Andrew

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Matt, GM op 31 jan 2024
Thank you for the feedback. We appreciate the good rating.

2/10 – Ontzettend slecht

Lydia E

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel from Hell!
I would never recommend this location. First, the TV and phone didn't work. The bathroom was so unclean and stained it was disgusting. We demanded a new room which they did provide - the tv worked but not the phone and the bathroom was slightly better than in the first room. We travelled all day and were tired so we didn't want to start looking for another hotel - I now wish we had.
2 nachten verbleven in augustus 2023
Reactie van Matt, GM op 25 jan 2024
Thank you for the feedback. We will look into the issues that you raised. We apologize for any inconvenience.

8/10 – Goed

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Matt, GM op 25 jan 2024
Thank you for the feedback. Thanks for the nice rating.

8/10 – Goed

Karen

Reisde met familie
Positief: Netheid, personeel en service
Hotel was a fair value for the money. It was dated but clean.
1 nacht verbleven in januari 2024
Reactie van Matt, GM op 25 jan 2024
Thank you for the feedback.

6/10 – Redelijk

Sharon

Reisde met familie
Negatief: Netheid
1 nacht verbleven in januari 2024
Reactie van Matt, GM op 25 jan 2024
Thank you for the feedback.

6/10 – Redelijk

Meriton

Zakenreiziger, Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Matt, GM op 25 jan 2024
Thank you for the feedback.

10/10 – Uitstekend

Max

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Finally a hotel room that lives up to its name
I stay at many hotels for business, and tend to stay on the budget side of rooms. And this is by far the best one I’ve had in a long time very comfortable everything worked, power where needed to be clean and efficient. Thank you.
2 nachten verbleven in januari 2024
Reactie van Matt, GM op 25 jan 2024
Thank you for the feedback. We appreciate the kind comments.

10/10 – Uitstekend

Ashley

1 nacht verbleven in januari 2024
Reactie van Matt, GM op 25 jan 2024
Thank you for the feedback. Thank you for the good rating.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Matt, GM op 25 jan 2024
Thank you for the feedback.

6/10 – Redelijk

Shaye Aleksandr, Richmond Hill

1 nacht verbleven in januari 2024
Reactie van Matt, GM op 25 jan 2024
Thank you for the feedback.

8/10 – Goed

Roger

1 nacht verbleven in januari 2024
Reactie van Matt, GM op 25 jan 2024
Thank you for the feedback.

10/10 – Uitstekend

Victoria

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
L
Great
2 nachten verbleven in januari 2024
Reactie van Matt, GM op 25 jan 2024
Thank you for the feedback. We appreciate the good rating.

8/10 – Goed

Dejohn

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in december 2023
Reactie van Matt, GM op 3 jan 2024
Thank you for the positive review.

8/10 – Goed

Rebecca

3 nachten verbleven in december 2023
Reactie van Matt, GM op 25 jan 2024
Thank you for the feedback. .

10/10 – Uitstekend

Brooke

1 nacht verbleven in december 2023
Reactie van Matt, GM op 25 jan 2024
Thank you for the feedback. We appreciate the nice rating.

2/10 – Ontzettend slecht

Dinah

1 nacht verbleven in december 2023
Reactie van Matt, GM op 25 jan 2024
Thank you for the feedback.

4/10 – Matig

CAROLYN

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Matt, GM op 25 jan 2024
Thank you for the feedback.

2/10 – Ontzettend slecht

Kristine

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Room had exposed wires, hanging from ceiling, dirty.
1 nacht verbleven in december 2023
Reactie van Matt, GM op 3 jan 2024
Thank you for the feedback. We will look into the issues that you raised.

2/10 – Ontzettend slecht

Elizabeth

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Looks like a very low end place which may provide space for sketchy types. TV has limited channels and the tv viewer guide requested at the front desk does not match up with the channels on the tv. When noted to the front desk, nothing happened. I made a very bad choice picking this motel and Expedia made a bad choice representing this motel on its website. Unfortunate.
1 nacht verbleven in december 2023
Reactie van Matt, GM op 3 jan 2024
Thank you for the feedback. We will look into the issues that you raised.

4/10 – Matig

Tracy

Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Never Again
Wires in bathroom showing, dirty bathroom and cobwebs with small spiders.
1 nacht verbleven in december 2023
Reactie van Matt, GM op 3 jan 2024
Thank you for the feedback. We will look into the issues that you raised.