Dear Orland, On behalf of our team, please accept our apologies for not meeting your expectations during your recent visit. Our guests' security and safety are of utmost importance to us, and we are sorry for the inconvenience caused during your stay. Providing outstanding customer service to every one of our guests is always our top priority. Therefore, we appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

Dear Stephanie, Thank you for staying with Extended Stay America and posting your delightful review. We are thrilled you enjoyed our convenient location and appreciated our impeccable service. Our goal is to provide a fulfilling visit for each guest, and we’re glad to see that we are succeeding. It was a pleasure accommodating you, and we look forward to seeing you again on your next visit. Sincerely,Hotel Management

Dear Christian, Thank you for evaluating your recent stay with us. We apologize for any inconvenience caused and that we missed meeting your expectations. While our pet-friendly policy is outlined, we understand that you were unaware of it. Regarding cleanliness concerns, we appreciate your feedback and will address them promptly to maintain our standards. Your insights are invaluable as we strive to enhance the guest experience. We hope to welcome you again for an improved stay.Sincerely, Hotel Management

Dear Stephen, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Hotel Management

Dear Cesar, Thank you for your recent stay with us. We appreciate you taking the time to share your experience. We genuinely regret not meeting your expectations, as our goal is to provide an excellent visit for every guest. We always value our guest's feedback to ensure your complete satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely,Hotel Management

Dear Colleen, Please accept our apologies for providing anything other than a perfect experience during your stay. We deeply regret the inconvenience you experienced due to the room cleaning not meeting your expectations and your having to change the room. Your feedback is invaluable, and your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to providing an exceptional experience.Sincerely,Hotel Management

Dear Loresa, Thank you for reviewing your recent stay. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. However, we want to apologize for any issues that impacted your stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Karen, Thank you for taking the time to write a review of our hotel. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback is invaluable in our continuous efforts to improve. We hope you will consider giving us another opportunity to host you, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Maxwell, Thank you for including Extended Stay America in your travel plans and sharing your review. We're delighted to read that Genevieve and the rest of our team made a positive impression on your stay. We pride ourselves on providing excellent customer service, and it's lovely to know that our team has made your stay comfortable and enjoyable. Moreover, we genuinely appreciate your feedback on the property and understand your concerns about the need for updates. Please know that your insights are invaluable to us, and we are actively working to enhance our facilities. Thank you for choosing us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Lakhvinder, Thank you for your honest comments about your stay with us. We are sorry for the inconvenience you experienced due to the issue you experienced in your room. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. We hope to welcome you back the next time your travels lead you here.Sincerely,Hotel Management

Dear Thomas, We appreciate your feedback regarding your recent stay. We apologize if the presence of security measures gives you an uncomfortable impression. Please know that we take the safety and security of our guests very seriously, and our measures are in place to ensure everyone's well-being. Your comfort is important to us, and we value your feedback. If you have any further comments or suggestions, please feel free to share them, as they help us continually improve our services. We hope you will consider staying with us again in the future.Sincerely,Hotel Management

Dear Sasha, Thank you for choosing Extended Stay America and sharing your experience. We're delighted you appreciated our friendly staff, great location, and the affordability we offer. While we work to ensure a clean environment, we'll address the carpet issue. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon!Sincerely,Hotel Management

Dear David, Please accept our apologies for your disappointing experience. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for any issues that transpired. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Eugene, Thank you for taking the time to review your experience with us. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Maria, Thank you for being our guest. We are sorry for not meeting your expectations. Providing clean and comfortable accommodation is always our priority, and we regret missing anything on this part. We understand your frustration with the cleanliness concerns that you mentioned. Your remarks are shared with the concerned team for further action. Our commitment is always to offer better service for our guests, and it is good to have feedback as this helps to improve. Considering our helpful staff, please return and allow us to serve you with a better experience.Sincerely,Hotel Management

Dear WendiLee, Thank you for choosing our hotel during your recent visit to Seattle. It is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Ben, Thank you for the feedback. Please accept our apologies for not meeting your expectations. We regret the inconvenience caused by moving to a new room and understand that this did not meet your expectations. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again.Sincerely,Hotel Management

Dear Gina, We appreciate your feedback and apologize for any inconvenience caused. Our team will address your concerns and work towards improving your experience. Thank you for being so understanding, and we hope to provide you with a better stay next time.Sincerely,Hotel Management

Dear Laur, Thank you for choosing us. We are sorry for not meeting your expectation of clean accommodation. Our housekeeping team works hard to keep the area clean and fresh; therefore, we regret they missed the spot you mentioned. Also, we apologize for the behavior of our associate and thank you for informing us. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management

Dear Dallas, Thank you for choosing us. We are glad you had a good stay. However, we apologize for the issue with the TV in your room; we are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We hope you stay at Extended Stay America again the next time you are in the city. Sincerely,Hotel Management

Dear John, Thank you for being our guest. Timely and impeccable service is a must; therefore, our apologies for the delay in getting your accommodations ready for your arrival. Also, we regret you were not entirely satisfied with the quality and condition of our accommodations. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We hope the remainder of your stay made up for this and you will choose to stay with us again in the future.Sincerely,Hotel Management

Dear Heidi, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Please allow us some time to review the incident and improve our services. We hope you give us a chance to enjoy your next stay.Sincerely,Hotel Management

Dear Crystal, Thank you for staying with us. We are sorry for not meeting your expectations with the comforts of your room by providing better wifi and TV with multiple channels. Your feedback is already shared with our technical team to review and resolve the issue you encountered while with us. Also, we apologize if you were unaware of our kitchenware policy, which says they are kept at the front desk team and delivered to your room as requested. In response to your comments, we will instruct our front desk to inform guests about services and amenities during check-in. Everything we do aims at providing you with an excellent hotel experience. We want to regain your trust and hope you will give us that chance. Sincerely,Hotel Management

Dear Sophia, Thank you for choosing us. We never intend to make a guest feel uncomfortable, and we hope you will accept our apologies for any undue stress due to our pet fee policy. We apologize for disappointing you and hope that the rest of your stay in our city was pleasant. Please return on another trip for a flawless experience.Sincerely,Hotel Management

Dear Mark, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us ensure a better experience for every guest. We hope to welcome you again soon.Sincerely,Hotel Management