WOW, What A challenge! First, I would like to state, that the cleaning crew started cleaning the suite, and had to leave and come back. for me as a dedicated host, it was obviously not ideal, but nevertheless, happened. As soon as the guests sent me the messages about the suite, I sent another crew in there within 7 minutes!! I Apologized and asked for 30 more minutes to finish up. The rudeness of the guest, the cursing and the threats were uncalled for. my apologies and my attempts to resolve the situation within 30 minutes fall on death ears. I take this situation very seriously. It is never ok that the home is not ready on time. however, our crew is human, and very busy. our turnaround is daily. in 3 years, this is the first time it happened! this one star we got, does not represent our beautiful luxury suite! I also would like to add, I came to the suite myself within 15 minutes. the guest was already gone. upon inspection, I found the suite to be clean, but not perfect as I would like. It was addressed immediately. zero grace from the guest. we will continue to give excellent service, safe, clean and beautiful home. we gave this guest a FULL refund as well and wished him the best. be kind always, Galit Mazor - Dedicated host.