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Beoordelingen van Fairfield Inn & Suites by Marriott Fort Wayne

2.5 out of 5
Fairfield Inn & Suites by Marriott Fort Wayne
6021 Lima Road, Fort Wayne, IN

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 210 van 407 beoordelingen" "
Gastenscore: 8 - Goed. 118 van 407 beoordelingen" "
Gastenscore: 6 - Redelijk. 38 van 407 beoordelingen" "
Gastenscore: 4 - Matig. 21 van 407 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 407 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

7,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Adam

1 nacht verbleven in april 2024

10/10 – Uitstekend

Jenna

1 nacht verbleven in maart 2024
Reactie van FFI Staff op 18 apr 2024
Thank you so much for staying with us!! We greatly appreciate your kind words. We hope to see you again soon!!

10/10 – Uitstekend

Amanda, Hamilton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was great!
1 nacht verbleven in februari 2024
Reactie van FFI Staff op 19 mrt 2024
Thank you so much for staying with us while you were in town!! We hope to see you again soon!!

6/10 – Redelijk

Kyle, Springfield

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Room was too warm, heating/cooling unit did not function properly, unit was very loud. Wanted to have fan run constant, that function did not work. Room was VERY small.
1 nacht verbleven in maart 2024
Reactie van FFI Staff op 19 mrt 2024
Thank you so much for staying with us while you were in town!! I have taken your concern to our maintenance department to make sure we get that fixed as soon as possible. We hope to see you again soon!!

10/10 – Uitstekend

Jane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van FFI Staff op 19 mrt 2024
Thank you so much for staying with us while you were in town!! We hope to see you again soon!!

2/10 – Ontzettend slecht

Jennifer

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
There was a roach in our room. It was very dirty. ☹️
1 nacht verbleven in maart 2024
Reactie van FFI Staff op 19 mrt 2024
Thank you so much for staying with us while you were in town!! We take this very seriously and are making sure that we get this taken care of. We hope to see you again soon!!

6/10 – Redelijk

Susan

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The rooms are very outdated, dingy. It’s more like an old motel. Staff is nice
1 nacht verbleven in februari 2024
Reactie van FFI Staff op 19 mrt 2024
Thank you so much for staying with us while you were in town!! We have taken your comments to our ownership to let them know. We hope to see you again soon!!

2/10 – Ontzettend slecht

Chase

Only thing good about it was the endless amount of bacon other than that pool out of order hot tub out of order hot water not so hot if the hotel is busy pillows sucked and TV was from 1999
2 nachten verbleven in februari 2024
Reactie van FFI Staff op 20 feb 2024
Thank you so much for staying with us. We apologize for the inconvenience you had while staying with us. We take your comments very seriously and have taken them to our department leadership to better ourselves. We look forward to seeing you again in the future.

4/10 – Matig

Cynthia

I was there for 4 nights, not once did they clean my room, get me some towels, or coffee in my room. I only gave it poor because I bumped a star for the hot breakfast. Will never stay there again!
4 nachten verbleven in februari 2024
Reactie van FFI Staff op 19 feb 2024
Thank you for staying with us while you were in the area. I apologize that your stay was not up to your expectations. We take your review very seriously and I have shared it with our leadership staff so that we can improve. Again, we apologize and hope that our paths will cross one day soon.

10/10 – Uitstekend

Russell

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ft. Wayne stay
Two negative things with the room were: A curtain was not hooked up so the light from outside was not blocked out at night; and the lamp beside the bed didn't light up properly.
1 nacht verbleven in februari 2024
Reactie van FFI Staff op 14 feb 2024
Thank you so much for staying with us while you were in town. We have taken your feedback to the appropriate department to better ourselves for when you come back. We hope to see you again soon!!

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay
Our stay was great! The room was clean and comfortable. We had a minor issue with the first room we were assigned to, and the man at the front desk was immediately helpful, and apologetic. He reassigned us to a different room, and all was excellent. Breakfast was good, too.
1 nacht verbleven in februari 2024
Reactie van FFI Staff op 5 feb 2024
Michelle!! Thank you SO MUCH for staying with us and the kind words!! We greatly appreciate you!We hope to see you again in the future!

6/10 – Redelijk

Felicia

Reisde met familie
Positief: Personeel en service, voorzieningen
The rooms were smaller than what im used to, but they were clean and manageable. The pool however was dirty at the bottom and after asking staff twice if they would clean it, i was told the pool vacuum was broken, and awaiting a replacement. The hot tub however was nice and relaxing. The staff was super friendly and attentive.
2 nachten verbleven in februari 2024
Reactie van FFI Staff op 5 feb 2024
Thank you so much for staying with us. We apologize for the inconvenience you had while you were staying with us. I have brought this to our maintenance staff to make sure we get it taken care of. We look forward to seeing you soon!!

10/10 – Uitstekend

Rhonda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was in a safe place, well lit and and it was clean.
1 nacht verbleven in februari 2024
Reactie van FFI Staff op 5 feb 2024
Thank you so much for staying with us as well as the kind words. We look forward to hosting you again soon!!

10/10 – Uitstekend

Sherry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good staff response to needs
3 nachten verbleven in januari 2024
Reactie van FFI Staff op 5 feb 2024
Thank you so much for staying with us while you were in town. We hope to see you again very soon!!

10/10 – Uitstekend

Stephen

1 nacht verbleven in januari 2024
Reactie van FFI Staff op 9 apr 2024
Thank you so much for your kind review!! We are glad you stayed with us and look forward to seeing you again!!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
MAID WAS EXTREMELY RUDE.
The front desk staff was kind and welcoming. The problem was with the heater not working, then in the morning the maid purposefully kept returning to try to get us to leave!!!! I reported this to the front desk and apparently this has been a continued problem with the maid- she tried to come in at 8, 9 & 9:40. Checkout is 11, however our entire team was staying at the hotel and got a pre-approved noon checkout as we didn't play until 2pm that day. We left just because we were feeling forced out. WILL NOT RETURN.
1 nacht verbleven in januari 2024
Reactie van FFI Staff op 5 feb 2024
Thank you so much for staying with us. We apologize for the inconvenience you had while you were staying with us. This is NOT our standard and it will be taken care of. I have brought this to our management team to make sure we get it taken care of. We look forward to seeing you soon!!

6/10 – Redelijk

Jimmy

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Small room! Bathroom is very tiny, hardly could find a room to move around. The furnace is loud when it's running. The sink in our room was clogged up. We stayed only one night so we didn't to complain.
1 nacht verbleven in januari 2024
Reactie van FFI Staff op 19 jan 2024
Thank you so much for staying with us while you were in town. I have taken this to our maintenance staff to make sure that we get this taken care of right away. We hope to see you again soon!!

8/10 – Goed

Helen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van FFI Staff op 12 jan 2024
Thank you so much for choosing to stay with us! We hope to see you in the future!!

10/10 – Uitstekend

Gary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything
1 nacht verbleven in december 2023
Reactie van FFI Staff op 12 jan 2024
Thank you so much for staying with us! We look forward to seeing you again soon!!

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in december 2023
Reactie van Your FFI Staff op 27 dec 2023
Thank you so much for staying with us! We can't wait to see you again soon!

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, very modern property. Close to all things you need. Good looking fitness room and pool with hot tub.
1 nacht verbleven in december 2023
Reactie van FFI Staff op 14 dec 2023
Thank you so much for staying with us while you were in the area!! We greatly appreciate your business and look forward to seeing you again soon!!

6/10 – Redelijk

Allen

Positief: Personeel en service
Travelers
Room was not in good shape.Alot of cosmetic issues
1 nacht verbleven in december 2023
Reactie van FFI Staff op 12 dec 2023
Thank you so much for your review. We have taken your review to the department leadership so that we can better ourselves for any future stays. We look forward to seeing you again in the future.

10/10 – Uitstekend

Vernal

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van FFI Staff op 11 dec 2023
Thank you so much for staying with us!! We can't wait to see you again soon!!

10/10 – Uitstekend

Chelsea

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff was very friendly. The beds were comfortable and the pool area was very nice. We had an excellent stay.
1 nacht verbleven in december 2023
Reactie van FFI Staff op 11 dec 2023
Thank you so much for staying with us while you were in town!! We can't wait to see you again soon!! :)

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van FFI Staff op 11 dec 2023
Thank you so much for staying with us while you were in town!!! We greatly appreciate your business and hope to see you again soon!!

8/10 – Goed

Wojciech, Arlington Heights

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just OK. Front desk person was kind of weird. AC unit was too loud and I did not get room service.
2 nachten verbleven in december 2023
Reactie van FFI Staff op 7 dec 2023
Thank you for staying with us while you were in town. We apologize for the inconvenience that you experienced while staying with us, but we have taken your feedback to our department leadership to be able to better ourselves for the next time. We hope to see you again soon.

10/10 – Uitstekend

Melinda

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel!
1 nacht verbleven in november 2023
Reactie van FFI Staff op 29 nov 2023
Thank you so much for the kind words!! We greatly appreciate you staying with us while you were in town and hope to see you again soon!!

6/10 – Redelijk

Natascha

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was super friendly and professional. We were thankful to have a pool and hot tub (hot tub not very hot) but seems like needs to be updated and looked like it could use a good scrubbing. This hotel is good and met our needs so over all this was a great place to stay!
1 nacht verbleven in november 2023
Reactie van FFI Staff op 29 nov 2023
Thank you so much for staying with us while you were in town!! We have taken your comments to department leadership so that we can better ourselves for the next time you come. We hope to see you again soon!!

10/10 – Uitstekend

Mark

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We appreciated the cleanliness of this hotel. They also have a very good breakfast included with your stay!
2 nachten verbleven in november 2023
Reactie van FFI Staff op 20 nov 2023
Thank you so much for staying with us!! We cannot wait to see you again!

8/10 – Goed

Amy

Positief: Netheid
1 nacht verbleven in november 2023
Reactie van FFI Staff op 20 nov 2023
Thank you so much for staying with us while you were in town. Hopefully we see you again soon!!

2/10 – Ontzettend slecht

Hunter

1 nacht verbleven in oktober 2023
Reactie van FFI Staff op 7 dec 2023
Thank you for staying with us while you were in town. We apologize for the inconvenience that you experienced while staying with us. We hope to see you the next time you are in town.

10/10 – Uitstekend

Ana

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van FF Staff op 13 nov 2023
Thank you so much for staying with us while you were in town!! We are glad that you enjoyed your stay and we hope to see you again soon!!

10/10 – Uitstekend

Vernal

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van FF Staff op 13 nov 2023
Thank you so much for staying with us while you were in town!! We are glad that you enjoyed your stay and we hope to see you again soon!!

10/10 – Uitstekend

April

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay was great. Quiet and relaxing. The staff was very friendly!!
1 nacht verbleven in november 2023
Reactie van FF Staff op 13 nov 2023
Thank you so much for staying with us while you were in town!! We are glad that you enjoyed your stay and we hope to see you again soon!!

4/10 – Matig

Ron

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
old mattress, stained bathtub
1 nacht verbleven in november 2023
Reactie van FF Staff op 10 nov 2023
Thank you so much for staying with us while you were in town. We apologize for any inconvenience that you had while you were here. I have taken this to the housekeeping leadership to take care of. We look forward to seeing you again in the future.

10/10 – Uitstekend

Lori

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing as usual. I always stay here when in town. And they never disappoint. Until next time…
3 nachten verbleven in oktober 2023
Reactie van FFS Staff op 8 nov 2023
Ms. Lori!!!! We will miss you until next time, Hurry up and come back soon!! :)Thank you so much for staying with us while you're away from home.

8/10 – Goed

Melissa

4 nachten verbleven in november 2023
Reactie van FFS Staff op 8 nov 2023
Thank you so much for staying with us while you were away from home. We look forward to seeing you soon!

10/10 – Uitstekend

Laura

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best free hotel breakfast!
Desknstaff is super friendly but Inreally stay here foe the awesome breakfast.
2 nachten verbleven in november 2023
Reactie van FFS Staff op 8 nov 2023
Thank you so much for staying with us while you were away from home. We look forward to seeing you soon!

10/10 – Uitstekend

Krystalann

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van FFS op 2 nov 2023
Thank you so much for staying with us while you were away from home!! We greatly appreciate you and hope to see you soon!!

2/10 – Ontzettend slecht

Brian

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff, specifically the breakfast crew were amazing. The rooms were either dirty, or not well maintained. We had to switch three times and we stayed in the last one because it was the cleanest of the three but the main light in the bathroom was out and the shower bottle in the tub was dislodged and just set on the rack the door flap (that “locks”) the door was crooked and didn’t stop the door from being opened at all. The door frame going into the room was damaged and crooked. Overall would NOT recommend staying there. Especially for the rate we paid.
2 nachten verbleven in oktober 2023
Reactie van Fairfield Staff op 30 okt 2023
Thank you so much for staying with us. We know that your time is valuable and appreciate you letting us know how we can be better. I will make sure that I take all of your concerns to the appropriate department leaders so that we can get them addressed immediately. We greatly appreciate you!

10/10 – Uitstekend

Russell

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Birthday weekend
It was a welcome place to relax and get rested up for the next day. Really enjoyed the hot tub to soak our aching bodies in; glad you had one that was working!
1 nacht verbleven in oktober 2023
Reactie van JP op 23 okt 2023
Thank you so much for staying with us!! Happy Birthday!!We look forward to seeing you again soon!

10/10 – Uitstekend

charles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay
2 nachten verbleven in oktober 2023
Reactie van FF Staff op 23 okt 2023
Thank you!!! We greatly appreciate you staying with us and hope to see you again soon!!

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and quiet
Clean, quiet, friendly staff, and it didn't cost a fortune. Our family enjoyed it and would consider staying here in the future.
1 nacht verbleven in oktober 2023
Reactie van JP op 23 okt 2023
Thank you so much for staying with us!! We greatly appreciate you and hopefully we will see you again soon!

10/10 – Uitstekend

Carol

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, updated decor, water and apples for snacking, bathtub. Enough towels, toiletries Glued dispenser for conditioner had fallen from shower wall. Good lighting.
1 nacht verbleven in oktober 2023
Reactie van The Fairfield Staff op 19 okt 2023
We are so thankful that you chose to stay with us while you were in Fort Wayne! Thank you so much for your feedback and will make sure to address the conditioner that fell. We look forward to seeing you soon!!

8/10 – Goed

Kim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The furniture needs updating, staff needs some better customer service skills. Cleaning lady was trying to get me out of the room at 945 when check out is 11 am. Heater/air very loud, thin walls. Several lights in my room did not work. Only stayed 1 night otherwise i would've had them fixed. Breakfast ok.
1 nacht verbleven in oktober 2023
Reactie van JP op 23 okt 2023
I am so sorry that you experienced all of these things while you stayed with us. I will make sure to address each and every one of these with the respective department leader. We DO appreciate you staying with us and hopefully will see you again in the future.

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding parking lights are terrible. Need way better and brighter parking lights
2 nachten verbleven in oktober 2023
Reactie van JP op 23 okt 2023
Thank you for staying with us!! Rest assured; we are working on the parking lights to make it brighter. We greatly appreciate you!!

6/10 – Redelijk

Michele

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bedding needs an upgrade
Overall the room was comfortable, but the sheets were thin. It is time to replace them.
1 nacht verbleven in oktober 2023
Reactie van JP op 23 okt 2023
Thank you so much for staying with us!! I have taken your concern to the department leader so that they can address the issue. We greatly appreciate you staying and hope to see you again soon!

4/10 – Matig

Amanda

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
Didn’t change the sheets. Room was right by the elevator, AC unit would fire every 30 minutes, could easily hear thru the walls, pipes were very loud when water was turned on in any room close. The only good thing was the cleanliness and quality of the breakfast. Otherwise I was unable to cancel any of my stay and choose to stay with my family and lose the money of the last night instead of stay again. I slept better there.
3 nachten verbleven in oktober 2023
Reactie van FFS op 30 okt 2023
Thank you so much for staying with us while you were in town. We realize you had several options while you were in Fort Wayne. I understand that your time is valuable, so thank you for bringing your experience to us so that we can get them fixed. I will make sure that I let the department leadership know right away.

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was wonderful. Room was clean and tidy. We enjoyed using the pool. My only complaint was that there was nowhere for me to get smaller bills to tip the housekeeper. Asked at desk and he said they had no cash on the premises. I just wanted two tens for a twenty. Otherwise I have no complaints. Location was perfect for our travel needs.
2 nachten verbleven in oktober 2023
Reactie van FF Staff op 23 okt 2023
Thank you from the bottom of our hearts for staying with us while you were away from home! We look forward to hopefully seeing you again soon!

8/10 – Goed

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very Nice, Convenient Stay
Very nice, clean, and convenient. Good value. Very pleasant staff. Would stay here again.
1 nacht verbleven in oktober 2023
Reactie van FF Staff op 23 okt 2023
Thank you for staying with us!! Look forward to seeing you again soon!