Lobby

Beoordelingen van Hilton Fort Wayne at the Grand Wayne Convention Center

3.5 out of 5

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 498 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 281 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 114 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 65 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 43 van 1001 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Patrick

Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
American style, old fashion, no atmosphere
1 nacht verbleven in augustus 2019

10/10 – Uitstekend

Jon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice quiet evening.. room in clean shape. No issues!
1 nacht verbleven in mei 2024

8/10 – Goed

Anthony

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel. Walkable to all the major attractions downtown.
2 nachten verbleven in mei 2024

4/10 – Matig

Dana

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
If I ever stay here again, I will never use my debit card. I will pay cash!
2 nachten verbleven in mei 2024
Reactie van Hotel Management op 21 mei 2024
Thank you for sharing your feedback. I'm sorry to hear about your experience with using a debit card at our hotel. We strive to ensure all transactions are smooth and transparent for our guests. If you have any specific concerns or details you'd like to share, please feel free to contact us at our hotel. We value your business and hope to have the opportunity to welcome you back and provide a more satisfactory experience in the future.

10/10 – Uitstekend

Stephanie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The only thing that would need improvement would be to let guests know about the possible fireworks that could be seen and heard at the nearby baseball stadium.
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 20 mei 2024
Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had an enjoyable stay with us at the Hilton Fort Wayne at the Grand Wayne Convention Center.We appreciate your feedback regarding the fireworks from the nearby baseball stadium. It's wonderful to know you enjoyed the display, and we understand the importance of informing our guests about such events. Moving forward, we will make sure to provide our guests with this information to enhance their overall experience.Thank you again for your valuable input and kind words. We look forward to welcoming you back on your next visit to Fort Wayne!

10/10 – Uitstekend

Doug

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 20 mei 2024
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had such a positive experience during your stay with us at the Hilton Fort Wayne at the Grand Wayne Convention Center.Your kind words and feedback mean the world to our team. We strive to provide each of our guests with exceptional service and a comfortable, enjoyable stay, and it’s gratifying to know we succeeded during your visit.If there is anything more we can do for you or if you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 – Goed

Tammie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 14 mei 2024
Thank you for your feedback and for choosing to stay with us! We're delighted that you had an overall positive experience during your visit. We appreciate your rating and would love to hear any specific areas where we can improve and earn that extra star for your next stay. Your input is invaluable as we strive to provide exceptional service to all our guests. We look forward to welcoming you back and exceeding your expectations in the future!

10/10 – Uitstekend

Aleksandra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Starbucks in the lobby is great!
2 nachten verbleven in april 2024
Reactie van Hotel Management op 6 mei 2024
Thank you for your kind feedback! We're delighted to hear that you enjoyed our Starbucks in the lobby. Providing a great coffee experience is important to us, and we're glad it added to your stay. We look forward to welcoming you back on your next visit!

6/10 – Redelijk

Jessica

Reisde met partner
Positief: Netheid, personeel en service
We had an ok stay here at the Hilton in downtown Ft Wayne. One of the beds had clearly been laid in and we had no cups in our room. Glass or paper for coffee. It was also pretty noisy. We could hear every move above our room and lots of doors opening and closing in our hall until about 3am. Not at all what we were expecting for $300/night
1 nacht verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Thank you for taking the time to share your feedback about your recent stay at our Hilton hotel in downtown Fort Wayne. We apologize for the issues you encountered during your visit and appreciate your honest assessment.We regret that one of the beds in your room was not up to our standards and that you were missing cups for coffee. Providing a comfortable and well-equipped room is important to us, and we will address these oversights with our housekeeping team to ensure they do not recur.Additionally, we apologize for the noise disturbances you experienced during your stay. We understand how disruptive this can be and will explore ways to minimize noise levels to enhance our guests' overall experience.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope you will consider staying with us again in the future, and we will work hard to ensure a more enjoyable experience for you.

10/10 – Uitstekend

Kelsey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Thank you so much for your fantastic 5 out of 5 rating! We're thrilled that you had such a wonderful experience during your stay with us.Providing exceptional service and creating memorable moments for our guests is our top priority, and we're delighted that we could meet your expectations. Your kind words mean a lot to us, and we look forward to welcoming you back for another outstanding stay in the future.

8/10 – Goed

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Embassy Theater right next door - great for concert stays
1 nacht verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Thank you for sharing your positive experience and highlighting our proximity to the Embassy Theater. We're thrilled to hear that you found our location convenient for your concert stay.We aim to provide our guests with a comfortable and convenient experience, and we're delighted that our proximity to the theater added to your enjoyment. We hope you had a fantastic time at the concert and look forward to welcoming you back for another great stay in the future.

2/10 – Ontzettend slecht

Blaise

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk manager is so rude. I am definitely will not be staying here again.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
We are deeply sorry to hear about your negative experience with our front desk manager. Providing exceptional customer service is paramount to us, and we apologize for any interaction that fell short of our usual standards.Your feedback is invaluable to us, and we will address this matter with our management team to ensure that all our guests receive the courteous and professional service they deserve.We hope you will reconsider and give us another chance to exceed your expectations in the future.

6/10 – Redelijk

Kyle

Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Thank you for taking the time to rate your experience with us. We value all feedback and appreciate your input, as it helps us identify areas where we can improve and better meet the needs of our guests.If there are specific aspects of your stay that you would like to share or if there's anything we can do to enhance your experience next time, please feel free to reach out. We are committed to providing excellent service and ensuring that every guest has a comfortable and enjoyable stay with us.We hope to have the opportunity to welcome you back in the future and exceed your expectations.

8/10 – Goed

Tina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
People staying at property were extremely loud. No respect for those of us trying to sleep. The shower pressure wasn’t the best. Other than that bed was super comfy! And room was clean
1 nacht verbleven in april 2024
Reactie van Hotel Management op 15 apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disturbance caused by noise during your stay. Ensuring a peaceful environment for all our guests is a top priority, and we regret that this was not your experience.Regarding the shower pressure, we appreciate your input and will look into ways to improve this aspect for future guests. We're glad to hear that you found the bed comfortable and the room clean.Your comments are valuable to us, and we will use them to enhance our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future!

6/10 – Redelijk

Mathias

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was not kept up. There was peeling paint and random stains. There were random hallway stains and old drips. There was an odd odor in the hallway. The pool contained lots of floating particulate and the pool floor area was gritty. The staff did their jobs to expectation and were generally friendly.
3 nachten verbleven in april 2024
Reactie van Hotel Management op 10 apr 2024
Hi Mathias! Thank you for bringing these issues to our attention. We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us as we continuously strive to improve our services and facilities. We will address the maintenance and cleanliness concerns you mentioned to ensure a more enjoyable experience for our guests in the future. We appreciate your kind words about our staff and hope to have the opportunity to welcome you back for a better stay.

6/10 – Redelijk

Lingzhou

Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Hotel Management op 12 apr 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We're glad to hear that you had an overall positive experience during your stay. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future. Our team is committed to continuously improving, and we look forward to exceeding your expectations on your next visit.

10/10 – Uitstekend

Charles

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All excellent!
1 nacht verbleven in april 2024
Reactie van Hotel Management op 10 apr 2024
Hi Charles! That's fantastic to hear! We're thrilled that you had an excellent experience during your stay with us. Thank you for taking the time to share your positive feedback and for choosing our hotel. We look forward to exceeding your expectations again on your next visit!

10/10 – Uitstekend

Shelly

1 nacht verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Thank you so much for your fantastic 5 out of 5 rating! We are delighted that you had a great stay with us at the Hilton in downtown Fort Wayne.Providing exceptional service and a comfortable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. Your kind feedback means a lot to us, and we look forward to welcoming you back for another wonderful stay in the future.

8/10 – Goed

Joshua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a nice, close and clean.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 10 apr 2024
We're glad to hear that you found our hotel nice, close, and clean. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!

2/10 – Ontzettend slecht

Jason

Reisde met huisdieren, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff were fantastic! Helpful, kind, and professional. I really think Hilton should look at this location and be ashamed to have such a fantastic staff in such a run down location. The room was dirty with staining, the hallway was soaking wet with water from an apparent large leak, and overall the location just looks tired. Love the staff, didn’t like the property at all. Fix it.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 5 apr 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be fantastic, helpful, kind, and professional. Your kind words about our team mean a lot to us!We apologize for any inconveniences you experienced during your stay regarding the condition of our property. Please know that we take your concerns seriously, and we are actively addressing the issues you mentioned to ensure a more comfortable and enjoyable experience for all our guests.We hope to welcome you back in the near future!

10/10 – Uitstekend

Peggy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in december 2023
Reactie van Hotel Management op 1 apr 2024
Thank you for rating us 5 out of 5! We're thrilled to see that you had a fantastic experience during your stay at our hotel. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back again soon.

6/10 – Redelijk

Julie

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
It was okay. The room seemed really old an not updated.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 21 mrt 2024
Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations regarding the condition of the room. We understand the importance of providing modern and well-maintained accommodations for our guests, and we take your comments seriously.We hope to welcome you again in the future so we can exceed your expectations!

10/10 – Uitstekend

Royston

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were all courteous and friendly. A most enjoyable stay.
3 nachten verbleven in maart 2024
Reactie van Hotel Management op 20 mrt 2024
Thank you so much for taking the time to share your experience with us and for giving us a fantastic 5-star rating! We are thrilled to hear that you had a most enjoyable stay at our hotel.Your kind words about our staff being courteous and friendly mean a lot to us. We take pride in providing exceptional service to our guests, and it's wonderful to know that our team's efforts made a positive impact on your stay.We appreciate you choosing to stay with us and look forward to welcoming you back for another fantastic stay in the future.

8/10 – Goed

Theresa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room that I received was not clean.Had to go downstairs and tell them that they gave me a dirty room.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 18 mrt 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay regarding the cleanliness of your room. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations in this instance.Despite this issue, we are glad to see that you still rated us 4 out of 5, and we hope that the rest of your stay was enjoyable. Should you choose to stay with us again, we will do our utmost to exceed your expectations and provide you with a flawless experience.

4/10 – Matig

Luke

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The lobby and parking were nice, the bed was very comfortable, but our room felt like it hadn’t been updated in 30 years. The shower barely worked, the wallpaper was peeling, the chair upholstery was peeling and worn off. It’s a fine hotel but nowhere near the stars they’re saying it is.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 15 mrt 2024
Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our lobby, parking facilities, and comfortable beds. Your comments regarding the condition of your room are concerning to us, and we sincerely apologize for any inconvenience this may have caused during your stay.We value your input and strive to continuously improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay that meets and exceeds your expectations.Thank you again for choosing our hotel, and we look forward to the opportunity to host you again soon!

4/10 – Matig

Adam

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Pool was filthy, had a chemical-looking layer on top. Toilet kept running and sink barely drained. Not awful, but I expected better from Hilton
2 nachten verbleven in maart 2024
Reactie van Hotel Management op 15 mrt 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced during your stay at our hotel. Your concerns regarding the cleanliness of the pool, the maintenance of the toilet, and the drainage of the sink are not reflective of the high standards we aim to uphold at our Hilton property.We appreciate your valuable input, as it helps us improve and provide a better experience for our guests. Thank you again for bringing these matters to our attention. We look forward to welcoming you back soon.

10/10 – Uitstekend

Ward

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Vert nice hotel in downtown Fort Wayne
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 11 mrt 2024
Our team takes great pride in providing exceptional service and creating a comfortable environment for our guests, and it is wonderful to know that we succeeded in doing so during your time with us. Your satisfaction is our utmost priority, and we are delighted that we were able to meet and exceed your expectations!We appreciate your kind words and positive feedback, and we hope to have the pleasure of welcoming you back in the future!

10/10 – Uitstekend

Thomas, Terre Haute

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay downtown. Staff is great
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 4 mrt 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our downtown location to your liking. It's wonderful to know that our staff left a positive impression on you. We appreciate your kind words and hope to welcome you back soon for another great experience.

6/10 – Redelijk

Rodney V

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
I found a blueberry behind the bathroom door. The TV looked as if someone touched it with grease all over their hands and everything in the room needed a good dusting.
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 4 mrt 2024
Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Please know that we take cleanliness and maintenance very seriously, and we are addressing these concerns with our housekeeping and maintenance teams to ensure they are resolved immediately.We value your feedback and hope to have the opportunity to regain your trust and provide you with a much-improved experience during your next visit!

8/10 – Goed

Darelle

1 nacht verbleven in februari 2024
Reactie van Hotel Management op 19 feb 2024
Thank you for taking the time to share your feedback and for rating your experience an 8 out of 10. We're glad to hear that you enjoyed your stay overall!We hope to have the opportunity to welcome you back in the future and to provide you with an even better experience!

6/10 – Redelijk

Michael

Positief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 12 feb 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you had an overall positive experience during your stay at our hotel. However, we also acknowledge your concerns and any areas where we may have fallen short of your expectations.We hope to welcome you back in the near future to exceed your expectations!

8/10 – Goed

BRANDEL

2 nachten verbleven in februari 2024
Reactie van Hotel Management op 20 mrt 2024
Thank you for taking the time to leave us a review and for giving us a 4-star rating! We are glad to hear that you had a positive experience during your stay at our hotel.Your feedback is valuable to us as it helps us understand what we are doing well and where we can improve. If there are any specific areas you feel we can enhance to earn that 5th star on your next visit, please don't hesitate to let us know. We look forward to welcoming you back and exceeding your expectations in the future.

6/10 – Redelijk

Neville

Zakenreiziger
Positief: Voorzieningen
The room was ok. The house keeping was not up to scatch. Coffee station was not cleaned. No stirrers replaced. Tried calling to request a receipt emailed. Took about 10 minutes to get where I wanted to go. Although I gave my email address on check out, I did not receive anything. I called and they said they would resend immediately. Still nothing. Very frustrating....
4 nachten verbleven in januari 2024
Reactie van Hotel Management op 6 feb 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the shortcomings you experienced during your time here. Providing a clean and comfortable environment for our guests is very important to us, and we apologize that we fell short of meeting your expectations.Additionally, we apologize for any inconvenience you encountered while trying to request a receipt and the delay in receiving it. We have followed up with our front desk staff to improve our communication and responsiveness to guest requests.We hope to welcome you back in the future for another chance to exceed yor expectations.

2/10 – Ontzettend slecht

Joseph

1 nacht verbleven in februari 2024
Reactie van Hotel Management op 20 mrt 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. If there are specific issues or concerns you would like to discuss further, please feel free to contact us directly. We would appreciate the opportunity to address any issues and make things right.We value your feedback and hope to have the opportunity to welcome you back in the future for a more positive experience.

8/10 – Goed

Rachael

2 nachten verbleven in februari 2024
Reactie van Hotel Management op 6 feb 2024
Thank you for taking the time to share your feedback on your recent stay with us. We're happy to hear that you had an overall positive experience during your time here.We hope to welcome you back in the future for an even better stay in the future.

2/10 – Ontzettend slecht

Misti

Reisde met partner
Terrible
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 5 feb 2024
Our priority is to ensure that all of our guests have a comfortable and enjoyable stay with us, and we regret that we did not meet this standard during your visit.We hope in the future we can exceed your expectations if given another chance!

6/10 – Redelijk

Mark

Zakenreiziger
Positief: Netheid
I was in Ft. Wayne in connection with an event at the Allen County Library. The Hilton is a short walk from the Library so it was a logical choice. Food was “OK” and reasonably priced. Internet reliable. Desk staff “meh”.
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 5 feb 2024
Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that our location was convenient for your event at the Allen County Library and that you found our food reasonably priced and the internet reliable!We strive to provide exceptional service to all of our guests, and we will address your concerns with our team to ensure improvements are made.

10/10 – Uitstekend

Jamie

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lobby is nice and clean. The room itself was dirty. There was stuff splashed all over the walls, and lamps. There was built up dust all around the baseboards. The shower didn’t drain properly. Bunch of homeless people outside the building asking for money. The pool was run down and had strong chemical smells causing headaches.
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 5 feb 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your kind words about our lobby area and apologize for any inconvenience you experienced during your stay.We take cleanliness and maintenance very seriously, and we apologize that we did not meet your expectations! Your feedback is very important to us, and we hope you will give us another chance in the future to exceed your expectations!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 5 feb 2024
Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a wonderful experience during your stay at our hotel.We cannot wait to welcome you back in the near future for another 10 out of 10 experience

10/10 – Uitstekend

Carol

1 nacht verbleven in februari 2024
Reactie van Hotel Management op 20 mrt 2024
Thank you so much for taking the time to leave us a glowing 5-star review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Your kind words mean a lot to us and serve as motivation for our team to continue delivering exceptional service to all our guests.We are delighted that you enjoyed our accommodations, amenities, and hospitality. Ensuring our guests have a comfortable and memorable stay is our top priority, and we are thrilled that we met your expectationsWe look forward to welcoming you back on your next visit and providing you with another outstanding experience.

10/10 – Uitstekend

Adam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 1 feb 2024
Thank you for your glowing review! We're thrilled to hear that you had a 10-star experience at our hotel. Your satisfaction is our top priority, and we're so happy that we could exceed your expectations. We can't wait to welcome you back for another fantastic stay!

10/10 – Uitstekend

Michael, Richmond

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very clean
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 1 feb 2024
Thank you for your glowing review! We're thrilled to hear that you had a 5-star experience at our hotel. Your satisfaction is our top priority, and we're delighted that we could exceed your expectations. We can't wait to welcome you back for another fantastic stay!

8/10 – Goed

Tracy

1 nacht verbleven in januari 2024
Reactie van Hotel Management op 1 feb 2024
Thank you for your feedback and for choosing our hotel for your stay! We're glad to hear that you had a positive experience overall. Your input helps us improve, and we're committed to making your next stay even better. We look forward to welcoming you back soon for an even more enjoyable experience!

2/10 – Ontzettend slecht

Kyle

Reisde met een groep
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property is conveniently located but unfortunately the rooms and facilities are extremely outdated and are worth half of what I was charged.. next time I’m in town I’d rather commute in and stay in a nicer hotel.
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 1 feb 2024
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We value your input and will use it to improve our facilities and services. We understand the importance of modern amenities and comfort, and we apologize for any inconvenience caused by our outdated rooms. We hope you'll consider giving us another chance in the future to provide you with a more enjoyable stay.

6/10 – Redelijk

Karen

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
I chose Hilton because it was recommended and convenient for the our reason for the visit. I was unhappy to find out the breakfast was not included. For a name like Hilton and the price I payedfor less than 24 hours, I guess it was expected. I am particularly to blame for not seeking further details when i saw the word "breakfast" in amenities. $30 for 1 adult and to kids. I should have went to Hampton Inn.
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 29 jan 2024
Thank you for choosing to stay with us at Hilton, and for taking the time to share your feedback. We understand the importance of transparent communication regarding amenities, and we regret if there was any confusion regarding the inclusion of breakfast in your booking. While our breakfast offerings are indeed an additional option for guests, we regret if this was not clearly communicated during your reservation process.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.

10/10 – Uitstekend

Shannon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Hotel Management op 1 feb 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a flawless experience during your stay at our hotel. Providing top-notch service and amenities is our priority, and we're delighted that we could exceed your expectations. We can't wait to welcome you back for another perfect stay!

6/10 – Redelijk

Glenn

1 nacht verbleven in januari 2024
Reactie van Hotel Management op 29 jan 2024
Thank you for taking the time to provide us with your rating. We appreciate your feedback and are always striving to improve our services to ensure the best possible experience for our guests!Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an improved experience!

4/10 – Matig

Zachary

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Needed to change accommodations due to circumstances beyond my control. The expedia reps were trying to help but having such long confirmation numbers is terrible and confusing. I have not had good experiences with Expedia.
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 29 jan 2024
Thank you for taking the time to share your experience with us, and we apologize for any inconvenience you encountered while attempting to change your accommodations through Expedia. We understand how frustrating it can be when circumstances beyond our control disrupt our plans.If there's anything further we can assist you with, please do not hesitate to reach out to us directly.

10/10 – Uitstekend

Vivian

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Like the skywalk connection to the parking garage. Didn’t like having to pay for parking in addition to our room.
2 nachten verbleven in januari 2024
Reactie van Hotel Management op 15 jan 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the convenience of the skywalk connection to the parking garage. It's always our goal to provide seamless experiences for our guests.We understand your concern about the parking fee, and we appreciate your honesty! Your feedback is always appreciated. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.

2/10 – Ontzettend slecht

Letta

Reisde met familie
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 15 jan 2024
Thank you for taking the time to share your feedback with us. We value the opinions of our guests, and we're sorry to hear that your experience did not meet your expectations. Your feedback is instrumental in helping us provide a better experience for all our guests.We sincerely apologize for any inconvenience you may have faced, and we hope to have the opportunity to make it right during your future visits.