Lobby

Beoordelingen van Red Roof Inn Fort Wayne

2 out of 5
Red Roof Inn Fort Wayne
3017 W Coliseum Blvd, Fort Wayne, IN

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 151 van 952 beoordelingen" "
Gastenscore: 8 - Goed. 268 van 952 beoordelingen" "
Gastenscore: 6 - Redelijk. 213 van 952 beoordelingen" "
Gastenscore: 4 - Matig. 168 van 952 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 152 van 952 beoordelingen" "

6,4/10

Netheid

7,2/10

Personeel en service

6,2/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Oyekunle

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid
Those bedsheets look dirty
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Marian

Reisde met huisdieren
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It seemed as though there was a party in the parking lot below my window, with blasting music and it did not stop until after 1am!! Totally unacceptable
1 nacht verbleven in mei 2024
Reactie van Kerry-Lee RediResponse Specialist op 6 mei 2024
Dear Marian, Thank you for taking the time to tell us about your experience at the RED ROOF INN FORT WAYNE. I am sorry that your experience was less than ideal due to the noise disturbance indicated. At Red Roof, it is our desire to have your confidence in our abilities to eliminate similar happenings in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 – Matig

Jasmine

1 nacht verbleven in april 2024
Reactie van Olivia RediResponse Specialist op 11 mei 2024
Hello Jasmine, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Wayne and I are saddened to see your 2/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 – Redelijk

Desiree

1 nacht verbleven in april 2024
Reactie van Carla RediResponse Specialist op 28 apr 2024
Hello Desiree, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Wayne and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 – Redelijk

Luis

3 nachten verbleven in maart 2024
Reactie van Sashauna RediResponse Specialist op 11 apr 2024
Hello Luis,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT WAYNE and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service
4 nachten verbleven in maart 2024
Reactie van Adraine Rediresponse Specialist op 10 mrt 2024
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT WAYNE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 – Ontzettend slecht

Belinda Robin

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Hotel is in an undesirable location with numerous long term residents that are very loud.
6 nachten verbleven in februari 2024
Reactie van Carla RediResponse Specialist op 4 mrt 2024
Dear Belinda,Thank you for taking the time to tell us about your experience at the Red Roof Inn Fort Wayne. We're sorry to hear about the inconvenience caused by the noise from other guests. You also mentioned that our location was not to your liking. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. At Red Roof, your feedback is important to us as we continuously work to improve the guest experience in our hotel.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 – Ontzettend slecht

Ryan

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was literally someone else’s hair in the shower area on the wall and in the tub - it was gross, and constantly doors slamming was not quiet or a restful nights sleep needless to say
1 nacht verbleven in februari 2024
Reactie van LaTunde RediResponse Specialist op 22 feb 2024
Dear Ryan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WAYNE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the shower area, the constant doors that were slamming and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Nishaye RediResponse Specialist op 9 feb 2024
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Wayne and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Brittney

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Staff is very friendly, the outside areas definitely could use a little TLC. Overall it's a decent place to stay especially for the price
1 nacht verbleven in februari 2024
Reactie van Nishaye RediResponse Specialist op 9 feb 2024
Hello Brittney, We appreciate your comments regarding your recent stay at the Red Roof Inn Fort Wayne. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very friendly and you loved the upkeep of the property, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Mario G

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very safe and friendly environment. Professional staff.
1 nacht verbleven in februari 2024
Reactie van Oshane RediResponse Specialist op 5 feb 2024
Dear Mario, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN FORT WAYNE regarding the professional staff and safe environment. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, Red Roof Management

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Toni-Ann RediResponse Specialist op 30 jan 2024
Hello Martin,I am pleased to have had you as our guest at our Red Roof Inn Fort Wayne. Your 5/5 score is much appreciated, as it is great to know that we achieved a great level of service for you. Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

4/10 – Matig

Jenny

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Do not recommend
The hotel hallways smelled like Weed. Could not get extra towels when asked. The beds are not comfortable and pillows were rock solid. Asks for $100 extra deposit
1 nacht verbleven in januari 2024
Reactie van Tianna RediResponse Specialist op 21 jan 2024
Dear Jenny, We are sorry to hear your recent experience at the Red Roof Inn Fort Wayne did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation throughout your stay. I will certainly bring this to management's attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Red Roof Management

6/10 – Redelijk

Samuel

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Dannielle Rediresponse Specialist op 24 dec 2023
Hello Samuel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT WAYNE and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

10/10 – Uitstekend

david

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good value and convenient
Reactie van Recordo Rediresponse Specialist op 12 feb 2024
Hey David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Fort Wayne. I'm happy you were pleased with our convenient location and great value. Red Roof aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

4/10 – Matig

Teresa

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2** forget it
Well lets see if you were sanding a board it would have been great. The towels felt like sandpaper, the water had no pressure, and only lasted for less then 5 mins so if are looking for a hot shower you can forget it. The sheets were dirty.
6 nachten verbleven in december 2023
Reactie van AdraineRediresponse Specialist op 22 dec 2023
Dear Teresa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WAYNE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the towels, lack of water pressure and the cleanliness of the sheets. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay please report any issues you have to the front desk clerk so they can ensure you are comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,Red Roof Management

10/10 – Uitstekend

Omar

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Oshane RediResponse Specialist op 13 dec 2023
Hello Omar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT WAYNE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 – Ontzettend slecht

Betsy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Inconvenience for travelers. Want a $100 deposit for a $56 room.
1 nacht verbleven in november 2023

4/10 – Matig

Lori

Reisde met een groep
Negatief: Voorzieningen
It seemed as though there may have been some remodeling in progress, however, small details like tissues and toilet paper were not stocked. The bathroom area specifically was not clean
1 nacht verbleven in november 2023
Reactie van Tianna RediResponse Specialist op 19 nov 2023
Dear Lori,Thank you for taking the time to tell us about your staff at the Red Roof Inn Fort Wayne. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of toiletries and the uncleanliness of the bathroom. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

6/10 – Redelijk

Rebecca

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Tianna RediResponse Specialist op 18 nov 2023
Hello Rebecca,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Wayne and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 – Goed

Serafin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
esta muy bien se los recomiendo, visiten Red Roof Inn Fort Wayne muy acojedor,,
1 nacht verbleven in november 2023
Reactie van Tianna RediResponse Specialist op 15 nov 2023
Estimado Serafín,Gracias por tomarse el tiempo para compartir sus comentarios sobre su estadía en el Red Roof Inn Fort Wayne. Apreciamos sinceramente sus comentarios y nos alegra saber que tuvo una excelente experiencia con nosotros, especialmente porque encontró que nuestra ubicación era un lugar acogedor. Red Roof tiene como objetivo brindar una experiencia positiva a todos nuestros huéspedes y nos alegra que haya quedado satisfecho con su estadía.El personal y yo queremos agradecerle nuevamente por publicar su reseña. ¡Esperamos darle la bienvenida nuevamente en el futuro!Atentamente,TiannaRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Service was great, didn't have no issues, Hubby and I enjoyed our stay!!
2 nachten verbleven in november 2023
Reactie van Tianna RediResponse Specialist op 8 nov 2023
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Fort Wayne. We sincerely appreciate your comments regarding the services we offer, resulting in your 10/10 score. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Tianna Red Roof Management RediResponse Specialist

2/10 – Ontzettend slecht

Karisha S, Anderson

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I killed multiple Roaches during this stay.
1 nacht verbleven in oktober 2023
Reactie van Tianna RediResponse Specialist op 4 nov 2023
Hello Karisha, I appreciate you sharing your feedback following your stay at the Red Roof Inn Fort Wayne. We strive to provide guest with all the comforts of home so it saddens us to learn that you stay was hindered due to multiple encounters with pests. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured we take this very seriously and have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 – Goed

Britney

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Michael J

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Great Value
I've stayed here three times now. The buildings are a little worn out, but the place is alwasy clean and quiet, and the bed is always comfortable. Staff is friendly. Neighborhood is a little weird (near a couple big gentlemen's clubs) but nothing weird going on in the hotel. It's right off the highway, and is a very good price.
1 nacht verbleven in oktober 2023
Reactie van Red Roof Inn op 26 okt 2023
Thank you for your response, we will continue to work harder to keep the building in better shape.

10/10 – Uitstekend

Vakhtang

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Tianna RediResponse Specialist op 25 okt 2023
Hello Vakhtang,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Fort Wayne appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

8/10 – Goed

Ben

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good, Cheap
1 nacht verbleven in oktober 2023
Reactie van Tianna RediResponse Specialist op 21 okt 2023
Dear Ben,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fort Wayne. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the affordability of our location. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

2/10 – Ontzettend slecht

Salvador

Positief: Netheid
Negatief: Personeel en service, voorzieningen
Pasamos mal momento ya que nos estaban abusando de robar una toalla la cual nunca la habia puesto en el cuarto y a parte queria que nosotros la pagaramos a pesar de que le enseñamos nuestro equipaje que no llevamos nada y le dijimos que no teniamos esa toalla con nosotros pero ella incistia que debiamos pagar por dicha toalla la cual nunca estuvo en el cuarto
1 nacht verbleven in september 2023
Reactie van Toni-Ann RediResponse Specialist op 2 okt 2023
Hola Salvador,Gracias por dejar una reseña de nuestro Red Roof. Usted indicó que no estaba satisfecho con su estadía, lo que resultó en su puntuación de 1/5. Los problemas que nos informó sobre la falta de una toalla y los cargos son realmente lamentables. Nos esforzamos por ofrecer a los huéspedes todas las comodidades del hogar y esto no es algo que nuestros huéspedes suelen experimentar. Realmente aprecio que nos hayas informado sobre esto.Gracias nuevamente por compartir sus inquietudes. Le deseamos lo mejor en sus futuros viajes.Atentamente,Toni-AnnGestión del tejado rojoEspecialista en RediResponseRed Roof Inn - Techo rojo

10/10 – Uitstekend

Dania V

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Carla Red Roof Management op 25 sep 2023
Hello Dania, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Wayne and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 – Goed

Yungchieh

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Kerry-Lee RediResponse Specialist op 13 sep 2023
Hello Yungchieh, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN FORT WAYNE. It’s great to see you enjoyed your stay, resulting in a 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 – Goed

Kelly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel was clean and nice overall. The bathroom was not dirty but was quite outdated and definitely needs an update to match the rest of the hotel room. The water pressure was very low. There was no breakfast out the one morning that we checked, only coffee. Overall it was pleasant but would like to see the bathrooms updated and/or decorated to match the rest.
4 nachten verbleven in september 2023
Reactie van Kamaria RediResponse Specialist op 8 sep 2023
Dear KellyThank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WAYNE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score following your stay at Red Roof. However, I sincerely apologize for the issues highlighted which hindered your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

8/10 – Goed

Cesar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s fair
7 nachten verbleven in juli 2023
Reactie van Xao RediResponse Specialist op 9 aug 2023
Hi Cesar,Thank you for sharing with us. Our team at the Red Roof Inn Fort Wayne was pleased to see your 4/5 score. I also appreciated that you had a fair experience.Thanks again for sharing with us and we would love to host you again in the future.Appreciatively,XaoRediResponse Specialist

8/10 – Goed

Mary

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good service
1 nacht verbleven in juli 2023
Reactie van Kamaria RediResponse Specialist op 3 aug 2023
Dear Mary,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WAYNE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our service to be good. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

10/10 – Uitstekend

Luke

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Tianna RediResponse Specialist op 31 jul 2023
Hello Luke,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Fort Wayne appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

2/10 – Ontzettend slecht

Veronica

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Unfortunate experience - disgusting
The stay was awful! The room smelled like burnt soup, the walls had water bubbles in them. I had roaches all over my room. Front desk was okay to deal with. I purchased two nights there, couldn’t get through the second night because it was so disgusting and uncomfortable and left.
2 nachten verbleven in juli 2023
Reactie van Tianna RediResponse Specialist op 1 aug 2023
Hello Veronica,I appreciate you sharing your feedback following your stay at the Red Roof Inn Fort Wayne. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the odor of the room and the other highlighted concerns hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,TiannaRediResponse Specialist

4/10 – Matig

Fare

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Toni-Ann RediResponse Specialist op 29 jul 2023
Hello Fare, I sincerely apologize that your stay didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

4/10 – Matig

Gina

Reisde met familie
I made a reservation on Expedia’s site when I came to check in there was an issue with the properties site checking in and the deposit. The room also smelled like someone bathed in green rubbing alcohol.
1 nacht verbleven in juli 2023
Reactie van Toni-Ann RediResponse Specialist op 29 jul 2023
Hello Gina, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 2/5 score. We’re sorry that we let you down. The issues you brought to our attention regarding checking in being difficult due to system issues, the deposit policy not being to your liking and the room having an odor of rubbing alcohol truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time youre in townSincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

2/10 – Ontzettend slecht

Larry

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Roaches
1 nacht verbleven in juli 2023
Reactie van LaTunde Murrant. Rewards Specialist op 25 jul 2023
Dear Larry,I appreciate you sharing your feedback following your stay at the RED ROOF INN FORT WAYNE. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 – Matig

Isaias

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rude
1 nacht verbleven in juli 2023
Reactie van Oniel Rediresponse Specialist op 13 jul 2023
Hello Isaias,Thank you for taking the time to write a review of your stay at the Red Roof Inn Fort Wayne. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you found others at our hotel to be rude. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,OnielRediresponse Specialist

2/10 – Ontzettend slecht

Karisha S, Anderson

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We have stayed here a few times over the last couple of months. It was reasonably priced and clean. This stay the room was not very clean, the refrigerator did not work and my husband killed a roach crawling out of the tv console. We won't stay here again!
1 nacht verbleven in juli 2023
Reactie van Kerry-Lee RediResponse Specialist op 7 jul 2023
Dear Karisha,The team at the RED ROOF INN FORT WAYNE are happy to know the location was clean and the rates reasonable. However it was saddening to know that your stay was not as ideal, as reflected in your 1/5 score. You made mention the room was unclean, and there was a pest situation you reportedly encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

8/10 – Goed

Micheal, Cottonwood Heights

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly staff
1 nacht verbleven in juni 2023
Reactie van Kerry-Lee RediResponse Specialist op 6 jul 2023
Dear Micheal, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN FORT WAYNE. We appreciate your kind remark highlighting our very friendly staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

2/10 – Ontzettend slecht

William

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Gabrielle RediResponse Specialist op 9 jun 2023
Thank you for taking a moment to leave a review, William. Myself and the staff at the Red Roof Inn Fort Wayne were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

6/10 – Redelijk

Nuru

Positief: Staat van de accommodatie en faciliteiten
Feel welcomed
2 nachten verbleven in juni 2023
Reactie van Dannielle Rediresponse Specialist op 6 jun 2023
Dear Nuru,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WAYNE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the welcomed feeling you had. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management

6/10 – Redelijk

Therese

2 nachten verbleven in mei 2023
Reactie van Xao RediResponse Specialist op 21 jun 2023
I appreciate the time that you took to share your sentiments with us, Therese. Our team at the Red Roof Inn Fort Wayne appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

4/10 – Matig

Clayton

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van Gabrielle RediResponse Specialist op 29 mei 2023
Thank you for taking a moment to leave a review, Clayton. Myself and the staff at the Red Roof Inn Fort Wayne were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle RediResponse Specialist

2/10 – Ontzettend slecht

Maquetta

Reisde met familie
Negatief: Netheid, personeel en service
Very dirty
1 nacht verbleven in mei 2023
Reactie van Gabrielle RediResponse Specialist op 21 mei 2023
Thank you for taking a moment to leave a review, Maquetta. Myself and the staff at the Red Roof Inn Fort Wayne were disappointed to see your 1/5 score following your stay. You stated that it was very dirty during your visit, which was truly saddening. Your satisfaction is important to us and we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle RediResponse Specialist

6/10 – Redelijk

Karisha S, Anderson

Reisde met partner
Positief: Netheid, personeel en service
We stayed about 2 weeks prior to this visit the room was decent. The last room had a hole in the door and was not so clean. I do like having a free dog stay
1 nacht verbleven in mei 2023
Reactie van Gabrielle RediResponse Specialist op 18 mei 2023
Thank you for taking a moment to leave a review, Karisha. Myself and the staff at the Red Roof Inn Fort Wayne appreciate your 3/5 score following your stay. I'm thrilled that you liked our pet friendliness and our decent room. However, you stated that the last room had a hole in the door and was not clean, which was saddening to read. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle RediResponse Specialist

10/10 – Uitstekend

Wen Xiang

Positief: Netheid, personeel en service
非常好的居住环境,床很舒服.
Reactie van Gabrielle RediResponse Specialist op 16 mei 2023
亲爱的文祥,韦恩堡红屋顶酒店的每个人都为您的 5/5 分感到自豪。非常感谢您对我们非常舒适的床和良好的生活环境的美言。我们的目标是为所有客人提供愉快的体验,我们很自豪能够通过您的光临实现这一目标。请知道,我们重视您作为我们的客人,并感谢您的反馈。再次感谢您分享您的评论,我们迫不及待地想很快在我们的屋檐下见到您,我们可以为您提供另一种 5 星级体验。真挚地,加布里埃尔Redi响应专家

6/10 – Redelijk

Danilo

4 nachten verbleven in april 2023
Reactie van Gabrielle RediResponse Specialist op 3 mei 2023
Thank you for taking a moment to leave a review, Danilo. Myself and the staff at the Red Roof Inn Fort Wayne were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle RediResponse Specialist

10/10 – Uitstekend

Sarah

1 nacht verbleven in april 2023
Reactie van Gabrielle RediResponse Specialist op 28 apr 2023
Thank you for taking a moment to leave a review, Sarah. The staff at the Red Roof Inn Fort Wayne and I appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely,GabrielleRediResponse Specialist