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Beoordelingen van Candlewood Suites - Fort Worth/West, an IHG Hotel

2.5 out of 5
Candlewood Suites - Fort Worth/West, an IHG Hotel
402 N Jim Wright Fwy, Loop 820, Fort Worth, TX

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 222 van 415 beoordelingen" "
Gastenscore: 8 - Goed. 102 van 415 beoordelingen" "
Gastenscore: 6 - Redelijk. 41 van 415 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 415 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 23 van 415 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

BILLY

Negatief: Netheid, personeel en service
1 nacht verbleven in mei 2024

6/10 – Redelijk

Christina R

Positief: Netheid
1 nacht verbleven in april 2024

6/10 – Redelijk

Thomas

Positief: Personeel en service
Hotel was fine but the room smelled terrible.
1 nacht verbleven in mei 2024
Reactie van Shruti op 17 mei 2024
Thank you so much for taking the time out to give us a review! We appreciate the kind words and we are all especially glad that you enjoyed your stay here with us! We can't wait to see you again, hopefully in the near future

10/10 – Uitstekend

Deborah, Abilene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Shruti op 17 mei 2024
Thank you so much for taking the time out to give us a review! We appreciate the kind words and we are all especially glad that you enjoyed your stay here with us! We can't wait to see you again, hopefully in the near future!

8/10 – Goed

Roxanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pleasant
1 nacht verbleven in april 2024
Reactie van Shruti op 24 apr 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX.

10/10 – Uitstekend

Kathy

1 nacht verbleven in april 2024
Reactie van Shruti op 17 mei 2024
Thank you so much, for taking the time out to give us a review! We appreciate the kind words and we are all especially glad that you enjoyed your stay here with us! We can't wait to see you again, hopefully in the near future!

10/10 – Uitstekend

Lance

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We loved our room.
3 nachten verbleven in februari 2024
Reactie van Shruti op 24 apr 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX.

8/10 – Goed

LAYLA

Zakenreiziger
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Check in was quick and simple
1 nacht verbleven in april 2024
Reactie van Shruti op 24 apr 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX.

10/10 – Uitstekend

Amber

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
3 nachten verbleven in maart 2024
Reactie van Shruti op 24 apr 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX.

10/10 – Uitstekend

Don

Zakenreiziger, Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
All that we needed
1 nacht verbleven in maart 2024
Reactie van Shiv Patel op 25 mrt 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

8/10 – Goed

Monica

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
4 nachten verbleven in maart 2024
Reactie van Shiv Patel op 25 mrt 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

4/10 – Matig

russell

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
They say extended stay , no cleaning for 7 days , hard to get towels
5 nachten verbleven in februari 2024
Reactie van Shiv Patel op 25 mrt 2024
Unfortunately we do not offer daily housekeeping service at this location. For any reservation staying 7 or more days, we offer weekly servicing. If you would like to get a new set of towels/sheets, we do replace them at the front desk and any time.

4/10 – Matig

Bryan

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The first room I was put in smelled like some died in it, they then moved me to another room, smelled better , bathroom was dirty. Morning breakfest was not good at all.
3 nachten verbleven in februari 2024
Reactie van Shiv Patel op 25 mrt 2024
On behalf of our entire team and staff, I apologize on your experience throughout your stay and I assure you that a similar situation doesn't happen again!

10/10 – Uitstekend

Marjie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place
Other than road noise from the highway it was fantastic. And honestly nothing you can do about that. Nice clean and friendly!
1 nacht verbleven in februari 2024
Reactie van Shiv Patel op 17 feb 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

8/10 – Goed

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
1 nacht verbleven in januari 2024
Reactie van Shiv Patel op 17 feb 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

6/10 – Redelijk

Gloria

Reisde met familie
Negatief: Netheid
Lack of communication confusion when we check in I reserve 2 room but I was given a handicap room 103 and 3rd floor handicap Concussion with charges I made my reservation but they charged my daughter as well
1 nacht verbleven in januari 2024
Reactie van Shiv Patel op 30 jan 2024
Thank you for taking the time out to give us a review! We appreciate the feedback and on behalf of our entire team and staff, I apologize on your experience during your stay.

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay, friendly staff, central location, nice quiet and comfortable rooms.
1 nacht verbleven in januari 2024
Reactie van Shiv Patel op 30 jan 2024
Thank you for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

10/10 – Uitstekend

Gwendolyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Shiv Patel op 30 jan 2024
Thank you for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

10/10 – Uitstekend

Shadee

2 nachten verbleven in januari 2024
Reactie van Shiv Patel op 17 feb 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

8/10 – Goed

Justin

Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van Shiv Patel op 12 jan 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX.

10/10 – Uitstekend

Jimmy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Shiv Patel op 12 jan 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX.

10/10 – Uitstekend

Randy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Shiv Patel op 12 jan 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX.

10/10 – Uitstekend

Larry, Arlington

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was clean and fresh and particularly liked the full kitchen in the room. Also enjoyed the fitness center
1 nacht verbleven in januari 2024
Reactie van Shiv Patel op 12 jan 2024
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX.

8/10 – Goed

Carlton

1 nacht verbleven in december 2023
Reactie van Shiv Patel op 30 jan 2024
Thank you for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

10/10 – Uitstekend

Lisa

2 nachten verbleven in november 2023
Reactie van Shiv Patel op 22 dec 2023
Thank you for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

4/10 – Matig

Kassandra

Negatief: Netheid
Front desk was friendly and helpful. I was disappointed it the room. It was not clean the bed had stuff in-between the sheets the stand next to bed had something sticky on it.. the bathroom counter had hair. It just wasn't cleaned the proper way. Once I told front desk about it she immediately gave me a new room.
1 nacht verbleven in november 2023
Reactie van Shiv Patel op 30 nov 2023
Thank you for taking the time to give us a review! On behalf of our entire team and staff, I apologize on your experience throughout your stay. We hope you can give us another chance the next time you visit Fort Worth, TX!

6/10 – Redelijk

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close off of Freeway
2 nachten verbleven in november 2023
Reactie van Shiv Patel op 30 nov 2023
Thank you for taking the time to give us a review! On behalf of our entire team and staff, I apologize on your experience throughout your stay. We hope you can give us another chance the next time you visit Fort Worth, TX!

4/10 – Matig

Jeremy

Reisde met familie
Negatief: Personeel en service
We checked in our first night, staff gave us our keys(card) noticed they charged us the extra person fee after clearly seeing and checking in only 2 people so I had to call and get that taken off. We settled in snd about 11 pm was woken up by someone unlocking our door with a key card and opening our door. Scared us to death. I called the front desk and her answer was i don’t know what happened and i left a note for our manager.. that was it. I called the front desk the next morning and talked to the manager and got a I'm sorry but what do you want me to do about it. I was pissed to say the least. I tried to tell him how bad it could have turned out and seriously he didn’t think it was a big deal. Needless to say we weee safe and thankfully the people who got a key to our room were nice and turned their key in right away. But the dismissivness of the staff was disgusting. Would not ever stay there again and would never recommend that particular hotel to anyone staying in Fort Worth! They keyed another key to our room and didn’t think it was a big deal!!
3 nachten verbleven in oktober 2023
Reactie van Shiv Patel op 26 okt 2023
We took this as a big deal.. I offered everything I could to make this right. The next morning. I offered a full refund and you refused. I offered to move rooms and you were in Waco, I offered to check the reservation out 2 days early so that you may find a better location. You refused. Thats when I said "I'm sorry but what do you want me to do now." Then Monday morning came and you called and accused us of not refunding back anything onto you card.

10/10 – Uitstekend

Roberto

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Shiv Patel op 26 okt 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't to see you again the next time you visit Fort Worth, TX!

10/10 – Uitstekend

Elizabeth

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check-in was easy, the front desk staff friendly, the room was clean, and there was coffee in the room for when I woke up in the morning. Perfect for a quick overnight stay. Thanks!
1 nacht verbleven in september 2023
Reactie van Shiv Patel op 26 okt 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth,TX!

4/10 – Matig

Arturo

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff gave us another room. They switched rooms. Room smelled like a smoking room even that we asked for a non-smoking. Staff didn’t help to solve the problem. There were roaches on the room. We book another room and the smell to fresh paint was terrible. They said all rooms were like that and couldn’t do nothing about it. They were cleaning the rooms on our time and we lost our time to study for a presentation. We needed it to wait on the lobby even though it wasnt our fault. Definitely, not booking again.
3 nachten verbleven in september 2023
Reactie van Tristeena Harrold Front Desk op 11 okt 2023
Thank you for taking the time out to give us a review! On behalf of our entire team and staff, I apologize on your experience throughout your stay. I assure we are addressing your concerns and will make sure a similar situation doesn't happen again.

6/10 – Redelijk

Sherilyn

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The room was only partially completed from remodeling construction. There was paint on the floor, holes in the walls, dirty/unworking/limited lighting, dirty vents, the phones and clock were not plugged in [when plugged in - still did not work], and unregulated air conditioning unit. I paid too much for this stay that included too limited of outside parking, no breakfast, no pool, and unprofessional staff. Big disappointment.
2 nachten verbleven in september 2023
Reactie van Shiv Patel op 2 okt 2023
Thank you for taking the time out to give us a review! On behalf of our entire team and staff, I apologize on your experience throughout your stay. I assure we are addressing your concerns and will make sure a similar situation doesn't happen again.

10/10 – Uitstekend

Hilda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Shiv Patel op 2 okt 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

10/10 – Uitstekend

Chanda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Shiv Patel op 2 okt 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed my stay here very much!
1 nacht verbleven in september 2023
Reactie van Shiv Patel op 2 okt 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

10/10 – Uitstekend

Carlos

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Simply great! Location, area , staff, everything was perfect
2 nachten verbleven in september 2023
Reactie van Shiv Patel op 2 okt 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth, TX!

2/10 – Ontzettend slecht

Joseph

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything about experience was terrible
1 nacht verbleven in september 2023
Reactie van Shiv Patel op 22 sep 2023
Thank you for taking the time out to give us a review! On behalf of our entire team and staff, we apologize on your experience throughout your stay. Please let us know where we can improve on so that we can make your next stay that much better!

10/10 – Uitstekend

Elaine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Power out from storms
Excellent staff. Friendly and helpful. Room was very comfortable and more than we expected. Would gladly stay again.
1 nacht verbleven in september 2023
Reactie van Shiv Patel op 15 sep 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and the kind words and will definitely make sure all of our different departments know how well of a job everyone is doing!

10/10 – Uitstekend

Karyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Shiv Patel op 15 sep 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and will definitely make sure all of our different departments know how well of a job everyone is doing!

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Paint fumes
We booked 2 nights. Unfortunately the location we stayed at did not mention they undergoing renovations. We were on the 2nd floor and they were painting the floors above us and the fumes made us leave the evening of our 2nd night.
2 nachten verbleven in augustus 2023
Reactie van Shiv Patel op 30 aug 2023
Unfortunately we are undergoing renovation in all of our rooms. We do however have 2 signs at the front desk notifying all guest during check in that we are under a full renovation. In addition we also have a sign right above the floor buttons in our elevator notifying of the same information. I apologize on behalf of our team and staff on your experience during your stay.

10/10 – Uitstekend

JOSEPH, Anarillo

2 nachten verbleven in augustus 2023
Reactie van Shiv Patel op 15 sep 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and will definitely make sure all of our different departments know how well of a job everyone is doing!

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid
Needs better cleaning protocols
Unfortunately I was pretty disappointed with our stay. The room was dirty. The beds were clean and made and new towels hanging but that was the extent. The floor had tons of debris on it, and not just small particles of stuff, chunks of food, pieces of trash from a tissue box, and dirt. There was a really old dish of food in the microwave and the countertops and surfaces weren't wiped down, silverware was dirty. There were no kitchen linens. I nicely asked the front desk the next morning to send someone up to remedy it with full details of issues and she responded that she would see if they could because they were busy. I then suggested I could be moved to a clean room. They ended up sending someone in and they did sweep some of the large stuff off the floor and wiped some things down but not well and the food in the microwave is probably still there today. I did encounter one cleaner and she was really nice and courteous but overall I was really disappointed.
3 nachten verbleven in juli 2023
Reactie van Shiv Patel op 31 aug 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and will use it to fine tune our operations! I apologize on behalf of our entire team and staff in regards to your experience throughout your stay. We have made changes in our housekeeping department and we hope this will allow us to better perform to make sure a similar situation doesn't happen again!

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
Great hotel. Great friendly staff. Room was clean and comfortable. No breakfast but on a plus, the laundry facility was free.
2 nachten verbleven in juli 2023
Reactie van Shiv Patel op 31 aug 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth,TX!

8/10 – Goed

Mariza

3 nachten verbleven in juli 2023
Reactie van Shiv Patel op 31 aug 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and can't wait to see you again the next time you visit Fort Worth,TX!

8/10 – Goed

Rebecca

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s okay. Nothing fancy.
1 nacht verbleven in juli 2023
Reactie van Shiv Patel op 19 jul 2023
Thank you for taking the time out to give us a review! We appreciate the feedback and will use it to fine tune our operations.

2/10 – Ontzettend slecht

Deysi

1 nacht verbleven in juli 2023
Reactie van Shiv Patel op 31 aug 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback. Please let us know where exactly we can improve on so that we can make your next stay with us that much better!

8/10 – Goed

Erika

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable bed overall nice
4 nachten verbleven in juli 2023
Reactie van Shiv Patel op 19 jul 2023
Thank you for taking the time out to give us a review! We appreciate the feedback and will use it to fine tune our operations.

2/10 – Ontzettend slecht

Jay

Staff rude
2 nachten verbleven in juli 2023
Reactie van Shiv Patel op 5 jul 2023
Thank you so much for taking the time out to give us a review! On behalf of our entire team and staff, I apologize on your experience during our system outage. Unfortunately, we were not able to call in advance due to not having access to any guest reservation for 72 hours. We did cancel the reservation without any penalties or charges.

8/10 – Goed

Sandra

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk was awesome They have movies up front you can watch for the free No continental breakfast
1 nacht verbleven in juni 2023
Reactie van Shiv Patel op 5 jul 2023
Thank you so much for taking the time out to give us a review! We appreciate the feedback and kind words and will make sure all of our different departments know how well of a job everyone is doing!

2/10 – Ontzettend slecht

Karen

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Shiv Patel op 5 jul 2023
Thank you so much for taking the time to give us a review! I apologize on behalf of our entire team and staff in regards to your experience. Please let us know where we need to improve on so that we can make you next stay that much better.