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Beoordelingen van Sonesta ES Suites Fort Worth Fossil Creek

3 out of 5
Sonesta ES Suites Fort Worth Fossil Creek
5801 Sandshell Dr, Fort Worth, TX

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 268 van 450 beoordelingen" "
Gastenscore: 8 - Goed. 112 van 450 beoordelingen" "
Gastenscore: 6 - Redelijk. 25 van 450 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 450 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 23 van 450 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Petrus

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nette kamers. Vriendelijk personeel . Schone kamers. Goed ontbijt.
5 nachten verbleven in mei 2023
Reactie van MSR op 31 mei 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 – Goed

Debbie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ou stay was great
2 nachten verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Debbie, we're glad to hear that your stay at Sonesta ES Suites Fort Worth Fossil Creek was enjoyable. We aim to provide excellent experiences to all our guests. It's wonderful that we were able to meet your expectations! Looking forward to welcoming you back.

8/10 – Goed

Joel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Customer Service op 7 mei 2024
Joel, thank you for your rating of Sonesta ES Suites Fort Worth Fossil Creek. We appreciate the time you took to share your rating, and hope to welcome you back for an even more enjoyable experience in the future.

8/10 – Goed

Gina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only complaint is that you have to pay for parking. There is nowhere else to park.
3 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Gina, it's great to hear that you overall enjoyed your stay at Sonesta ES Suites Fort Worth Fossil Creek. Your note regarding parking has been noted. Our team members are constantly working on improving our guests' experiences and your feedback is greatly appreciated in that process. We hope to welcome you back soon.

10/10 – Uitstekend

Gerardo, Davenport

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Big clean suite & nice pool & breakfast
3 nachten verbleven in april 2024
Reactie van Richard op 28 apr 2024
Thank you for the great review. We appreciate your business. Look forward to you staying with us again.

10/10 – Uitstekend

Forrest

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel was wonderful!
1 nacht verbleven in april 2024
Reactie van Customer Service op 17 apr 2024
Forrest, we're thrilled to hear that you had a fantastic experience at the Sonesta ES Suites Fort Worth Fossil Creek. Your positive words are genuinely appreciated, and we hope that we have the pleasure of your company again soon.

8/10 – Goed

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet and clean
3 nachten verbleven in maart 2024
Reactie van Customer Service op 24 mrt 2024
Matthew, thank you for choosing Sonesta ES Suites Fort Worth Fossil Creek and sharing your experience. It's wonderful to know that you enjoyed our serene surroundings and spotless facilities. Looking forward to welcoming you back for an even more amazing stay!

2/10 – Ontzettend slecht

Adriana

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Customer Service op 15 mrt 2024
Adriana, it's disheartening to learn that your stay did not meet your expectations. While there aren't any specific details to address, please know that feedback such as yours is crucial in allowing us to recognize areas where improvement may be needed. We truly hope for an opportunity to make your next stay better than the last one.

8/10 – Goed

Michael

Positief: Netheid, personeel en service
2 nachten verbleven in februari 2024
Reactie van Customer Service op 13 mrt 2024
Thank you for the 4-star rating, Michael!We are delighted to see that you had a wonderful time at Sonesta ES Suites Fort Worth Fossil Creek. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 – Goed

Kirsty

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, quiet, comfy beds, nice simple breakfast. Not far from Stockyards. They weren't servicing rooms during our stay but wasn't too much of an issue.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 9 mrt 2024
Kirsty, thank you for your comments about your experience at Sonesta ES Suites Fort Worth Fossil Creek. We're glad you appreciated our clean environment, comfortable beds and enjoyable breakfast. We also noted your remark regarding room service during your stay, we assure you it was done to respect certain safety measures. We look forward to hosting you again soon.

6/10 – Redelijk

Baiyina, Durham

Reisde met familie
The property did not meet my expectations for a hotel suite. The room was dated, poor lighting, and mediocre food service. I would not choose the location or hotel again.
3 nachten verbleven in februari 2024
Reactie van Customer Service op 3 mrt 2024
Baiyina, we appreciate your feedback. It's regrettable to hear that certain aspects did not meet your expectations, such as the decor, illumination, and dining options. Although the experience was not optimal for you this time, we continually strive to improve and appreciate your insights to help us do so. We always aim to offer a more pleasing experience, should you decide to visit again in the future.

8/10 – Goed

Steven

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Windows on outside extremely dirty....pure dirt. Breakfast and room overall very good.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 2 mrt 2024
Steven, thank you for choosing Sonesta ES Suites Fort Worth Fossil Creek and taking the time to provide feedback. It's delightful to hear that you had positive experiences with both the breakfast and your room. Your observation about exterior cleanliness is noted, and we want to assure you that our maintenance team is always striving to keep every aspect of our establishment at its best. We hope to have the opportunity to welcome you back in the near future.

2/10 – Ontzettend slecht

Linda

Positief: Netheid
Negatief: Personeel en service
Reactie van Customer Service op 29 feb 2024
Linda, it's saddening to learn about your less-than-satisfactory experience. We aim to provide top-notch experiences for all our guests, and it seems we may have fallen short during your stay. Is there specific feedback you could share to help us improve? Our team is committed to ensuring better experiences for all future stays.

10/10 – Uitstekend

Jane

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It had a really relaxed vibe. I always felt safe and comfortable and all my needs met, without any intrusive or uptight restrictions.
5 nachten verbleven in februari 2024
Reactie van Customer Service op 28 feb 2024
Jane, it's fantastic to hear that you appreciated the warm, relaxing atmosphere of Sonesta ES Suites Fort Worth Fossil Creek. We're delighted that you felt safe and at ease during your stay, with all your requirements taken care of seamlessly. We strive to create a comfortable environment for our guests, without imposing unnecessary limitations. Thank you for acknowledging our efforts!

10/10 – Uitstekend

Heather

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Customer Service op 27 feb 2024
Heather, it's wonderful to see such a high rating for Sonesta ES Suites Fort Worth Fossil Creek! We sincerely appreciate your feedback and hope to welcome you back in the near future. Thank you for choosing to stay with us.

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A Beautiful refurbished apartment complex I'm guessing. Wonderfully clean & great breakfast options each morning. Safe & secure area. The only complaint i have is the keycards didnt work like they should!! But small price to pay for large room and Great price!!! Will definitely stay here again when visiting the area.
3 nachten verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Mary, it's delightful to hear about your recent stay at Sonesta ES Suites Fort Worth Fossil Creek! We're thrilled you appreciated our well-maintained rooms, tasty breakfast offerings, and the safety of the area. We understand that your experience with the keycards wasn't as smooth as expected, and we're looking into ways to streamline this aspect of our service. We're looking forward to welcoming you back during your next visit to the area.

10/10 – Uitstekend

terry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a good stay clean and friendly. Breakfast choices were good. The couch in the room not so comfy. But we would book again.
3 nachten verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Terry, we're thrilled to hear about your positive experience at Sonesta ES Suites Fort Worth Fossil Creek. Our team members are delighted that the cleanliness and breakfast met your expectations. We appreciate your observations about the couch comfort and will take them into account for future improvements. We're looking forward to welcoming you back on your next visit.

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The stay was good. Room was clean. Staff was nice. Breakfast in the morning was good
1 nacht verbleven in februari 2024
Reactie van Customer Service op 25 feb 2024
Kevin, we are thrilled to hear that your stay at Sonesta ES Suites Fort Worth Fossil Creek met your expectations. Being recognized for our clean rooms, courteous team members and tasty breakfast is a huge compliment. We value your feedback and hope to welcome you back for another pleasant visit.

6/10 – Redelijk

Phillip

1 nacht verbleven in februari 2024
Reactie van Customer Service op 19 feb 2024
Phillip, it seems there might have been aspects of your stay that did not meet your expectations. We appreciate your feedback and will take it into consideration as we continually work towards improving our hospitality. We do hope to have another opportunity to serve you better in the future.

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Customer Service op 14 jan 2024
Thank you for the fantastic rating, Chris!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta ES Suites Fort Worth Fossil Creek! We can't wait to see you again soon.

4/10 – Matig

Rowella

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Staff were very friendly and helpful. Room was spacious. However, breakfast variety wasn't good. Heard knocking sounds as well all through the night.
3 nachten verbleven in januari 2024
Reactie van Customer Service op 13 jan 2024
Rowella, we're glad to hear you found our team members to be friendly and the room to your liking. However, we also note your feedback regarding the variety of our breakfast and understand that noise disturbances during your stay lessened your experience. We're dedicated to enhancing the overall guest experience and your comments will certainly be used towards improvements. Thank you. We look forward to having another chance to better serve you next time.

10/10 – Uitstekend

Brenda

3 nachten verbleven in januari 2024
Reactie van Customer Service op 8 jan 2024
Brenda, thank you for taking the time to rate your stay at Sonesta ES Suites Fort Worth Fossil Creek. We're thrilled that your experience was excellent and we look forward to welcoming you back for more memorable stays.

10/10 – Uitstekend

Rowella

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are spacious. Staff are very friendly and helpful.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 13 jan 2024
Rowella, it's delightful to hear you enjoyed your stay at Sonesta ES Suites Fort Worth Fossil Creek. We are proud of our spacious rooms and the warm, helpful nature of our team members. We look forward to welcoming you back in the future.

10/10 – Uitstekend

JOE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weekend trip to Arlington, Texas.
This was our 2nd stay at this hotel. It was a bit out of our way for our trip purpose - but worth the drive. My wife enjoyed it, several months ago because it allowed our pet. It has a dog walking area & the elevator is fairly quick. It is quiet, although it is off of the expressway. The breakfast is decent & there are plenty of eateries in the area. Good choice.
2 nachten verbleven in december 2023
Reactie van Customer Service op 3 jan 2024
Joe, it's absolutely wonderful to hear you and your wife had another delightful stay at the Sonesta ES Suites Fort Worth Fossil Creek. We're thrilled our convenient pet-friendly amenities and the swift elevator service contributed to your overall experience. It pleases us that you appreciated the tranquility of our hotel's location, as well as the breakfast offerings and nearby dining selections. We look forward to welcoming you back for another good choice on your next journey.

4/10 – Matig

Stan

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Disappointing
This hotel must have been a renovated from an apartment complex. It was not as clean as expected and had a certain smell to it.
2 nachten verbleven in december 2023
Reactie van Customer Service op 30 dec 2023
Stan, it's regrettable to read about your less than satisfactory experience. We strive for cleanliness and a pleasant ambiance, and we're sorry if it didn't meet your expectations during your stay. Please know that your feedback is immensely important to us for improvements. We hope to deliver an enhanced experience in any future visits.

8/10 – Goed

Nyree

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great night sleep
Stayed 5 nights, not offered new towels or coffee refills, no garbage removal had to go ask. Very clean & comfortable and very affordable
6 nachten verbleven in december 2023
Reactie van Customer Service op 22 dec 2023
Nyree, it's wonderful to hear that you found the Sonesta ES Suites Fort Worth Fossil Creek to be clean, comfortable, and affordable. We sincerely apologize for any discomfort during your stay due to the lack of fresh towels, coffee refills, and garbage removal. We continuously strive to enhance our guest experience and will certainly review housekeeping protocols with our team members to ensure a more seamless stay in the future. We look forward to welcoming you back and providing the high-quality service that you deserve.

10/10 – Uitstekend

Trijena

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our first time staying here it was very clean and quiet the room was spacious. The kitchen had everything that we needed to cook and the staff were friendly and we even got a early check in with no problem. Will stay here again can’t beat the price either.
4 nachten verbleven in december 2023
Reactie van Customer Service op 18 dec 2023
Trijena, thank you for sharing your wonderful experience at Sonesta ES Suites Fort Worth Fossil Creek. We're delighted you found our accommodations clean, quiet, and spacious, with well-appointed kitchen amenities. We're also pleased our team members provided you with friendly service, facilitating an early check-in. We eagerly anticipate your return during your next visit. Can't wait to serve you again soon!

10/10 – Uitstekend

Craig

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Customer Service op 10 dec 2023
Thank you for the wonderful rating, Craig!It's fantastic you enjoyed your time at Sonesta ES Suites Fort Worth Fossil Creek so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 – Uitstekend

William

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice and clean
Recommend
1 nacht verbleven in december 2023
Reactie van Customer Service op 5 dec 2023
William, your recommendation of Sonesta ES Suites Fort Worth Fossil Creek is truly appreciated. We're thrilled to have left a strong, positive impression on you. Thank you for your endorsement and it would be our pleasure to welcome you back anytime.

10/10 – Uitstekend

JOE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is set in buildings - there are several of them. It is fantastic. The check-in was smooth - they did charge me extra for checking in early - we arrived around 11am. The room was fantastic. Clean & spacious. There was no tv remote, so I went to the desk to claim one - the area is equipped with an area to walk the dog. The parking is convenient. I believe there was a charge to self-park as well ($5?) My wife was happy, so I was happy. The elevator was quick - which is also important. Good overall experience. There are some eateries within 2 miles of the hotel...iHop, Texas Roadhouse.
2 nachten verbleven in november 2023
Reactie van Customer Service op 29 nov 2023
Joe, thank you for sharing your positive experience at the Sonesta ES Suites Fort Worth Fossil Creek. It's pleasing to hear that you appreciated our convenient location, the efficient check-in process, and the cleanliness of your room. We are also glad that our pet-friendly environment was beneficial for you. It's wonderful that you and your wife enjoyed your time with us and we hope to welcome you both back in the future. Remember, nearby eateries are just a bonus to your next visit!

2/10 – Ontzettend slecht

BECKY

Positief: Netheid, personeel en service
2 nachten verbleven in november 2023
Reactie van Customer Service op 24 nov 2023
Becky, it seems your experience at our hotel did not meet your expectations, which we deeply regret. We remain committed to offering exceptional service and we appreciate your feedback. We hope to have the opportunity to serve you better in the future.

4/10 – Matig

Hector

2 nachten verbleven in november 2023
Reactie van Customer Service op 7 dec 2023
Hector, we noticed you left a rating for us on Expedia but didn't provide any specific feedback. We're driven to provide the best experience for our guests and your comments would be valuable in improving our service. We hope you will take a moment to share your thoughts or reach out to us directly for any concerns. We hope to have another chance to serve you better.

10/10 – Uitstekend

Derrek

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Like the firepit and rooms
3 nachten verbleven in november 2023
Reactie van Customer Service op 15 nov 2023
Derrek, we're delighted to know you appreciated the firepit and accommodations at Sonesta ES Suites Fort Worth Fossil Creek. It sounds like these features truly enhanced your stay. We can't wait to provide you with another stellar experience in the future.

10/10 – Uitstekend

Oksana

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome
Comfortable and clean room. Great breakfast. Safe location.
2 nachten verbleven in november 2023
Reactie van Customer Service op 14 nov 2023
Oksana, thank you for sharing your experience at the Sonesta ES Suites Fort Worth Fossil Creek. We're pleased to hear that you found our rooms comfortable and immaculate, and enjoyed our fulfilling breakfast selection. It's reassuring to know our location contributes to your sense of safety. We appreciate your kind feedback and look forward to welcoming you back in the future.

8/10 – Goed

Lynette

2 nachten verbleven in november 2023
Reactie van Customer Service op 13 nov 2023
Lynette, it's wonderful to see your high rating for Sonesta ES Suites Fort Worth Fossil Creek. We trust you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 – Uitstekend

Consuelo, Toms River

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2023
Reactie van Customer Service op 30 okt 2023
Thank you for the fantastic rating, Consuelo!It's outstanding you had such a wonderful experience at Sonesta ES Suites Fort Worth Fossil Creek. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 – Uitstekend

Julye

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Mary Rodriguez op 30 okt 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 – Uitstekend

Richard

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2023
Reactie van Customer Service op 23 okt 2023
Richard, thank you for choosing Sonesta ES Suites Fort Worth Fossil Creek and for sharing your positive rating. We trust your stay was enjoyable and certainly hope to have the opportunity to serve you again in the future.

10/10 – Uitstekend

Casey

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Customer Service op 23 okt 2023
Thank you for the wonderful rating, Casey!It's excellent you enjoyed your time at Sonesta ES Suites Fort Worth Fossil Creek so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 – Uitstekend

PenFed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Customer Service op 23 okt 2023
Thanks for the perfect rating, Penfed!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta ES Suites Fort Worth Fossil Creek.Have a wonderful day!

10/10 – Uitstekend

Maria

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Customer Service op 17 okt 2023
Maria, thank you for choosing Sonesta ES Suites Fort Worth Fossil Creek. It's a pleasure to know that your experience was positive. We're looking forward to welcoming you back in the future. Safe travels.

10/10 – Uitstekend

Bonnie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
All the conveniences & comfort
It had every convenience. The only thing to note is how truly sensitive their room keys are. They seem to stop working at the drop of a hat. Also love their breakfast!
2 nachten verbleven in oktober 2023
Reactie van Customer Service op 15 okt 2023
Bonnie, it's delightful to hear that Sonesta ES Suites Fort Worth Fossil Creek provided you with all the conveniences you needed during your stay. We do aim to provide our guests with everything they might need to make their stay comfortable and enjoyable and it's wonderful to hear that your stay reflected this.We're also thrilled to hear about your positive experience with our breakfast offerings. At Sonesta ES Suites Fort Worth Fossil Creek, we know how important a nourishing and delicious breakfast is in starting the day off right, so it's wonderful to learn that you loved it.Your comment regarding our room keys comes as valuable feedback. We apologize for any issues you experienced with their sensitivity and appreciate you bringing this to our attention. We always strive for seamless guest experiences and will certainly pay special attention to this matter moving forward.Your feedback is greatly appreciated and will be used to enhance our future performance. We hope to have the opportunity to welcome you back on your next trip to Fort Worth.

8/10 – Goed

Marq

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
4 nachten verbleven in augustus 2023
Reactie van Customer Service op 7 okt 2023
Thanks for the 4/5 rating, Marq!We're thrilled you enjoyed your time at Sonesta ES Suites Fort Worth Fossil Creek so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 – Uitstekend

PenFed

2 nachten verbleven in september 2023
Reactie van Customer Service op 6 okt 2023
PenFed, it's wonderful to learn that your experience at Sonesta ES Suites Fort Worth Fossil Creek was excellent. We thank you for choosing our hotel and leaving us a rating. Your satisfaction is important to us, and we'll continue our commitment to providing exceptional service and accommodations. We hope to have the pleasure of welcoming you back in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great staff!!
The hotel itself was amazing. Clean, comfortable, with built-in ice machine in fridge. But the staff! Wow. Absolutely amazing. I left a blanket my son gave me as a gift and they were so helpful getting it back to me. Big shout out to Bruce for all of his help. We will definitely be staying here again. Thank you!
2 nachten verbleven in september 2023
Reactie van Customer Service op 5 okt 2023
Greetings, thank you for sharing your experience at Sonesta ES Suites Fort Worth Fossil Creek. We're thrilled to hear you enjoyed your stay and found our suites to be clean, comfortable, and well-equipped with amenities like the built-in ice machine in the fridge.Moreover, our team members are indeed committed to providing exceptional service, and we're delighted to hear how they went above and beyond to help retrieve the treasured blanket your son gifted you. Bruce, in particular, will certainly appreciate the shout-out. Knowing that his efforts made a positive impact on your experience warms our hearts.Thank you for choosing us for your journey. We eagerly look forward to welcoming you back for another wonderful stay at Sonesta ES Suites Fort Worth Fossil Creek.

2/10 – Ontzettend slecht

Daniel

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Frühstück, Personen am Desk und Der Bewirtschaftung, Pool, Grill - schlechtes Management, sehr laute Umgebung, Parkgebühren(!), tedhnischer defekt am alten Fahrstuhl Der Check-in verlief wie erwartet ohne Probleme. Wir haben nach einem ruhigen Zimmer gefragt, was nicht an der Interstate /Autobahn liegt und es auch bekommen. Das Hotel liegt direkt und unmittelbar an der Interstate. Die Ausstattung war okay und die gebuchte Suite war ausreichend groß für drei Personen. Mehr wurde ich nicht empfehlen. Das Frühstück ist auch gut für ein kontinentales, amerikanische Frühstück. Leider ist gleich am ersten Tag unseres viertägigen Aufenthaltes der Fahrstuhl durchgängig ausgefallen. Bei runtertragen der 6 Koffer aus unserer dritten Etage kommt so keine Freude auf. Der Hinweis am Fahrstuhl und vom Personal das es nur eine Nacht wäre, war auch falsch. Beim auschecken wollte man mir die 5$ Parkgebühren pro Nacht erstatten. Lieder hat das nicht geklappt weil das Management im Nachhinein mir unerlaubter Weise doch die Parkgebühren abgebucht hat! Sowas hab ich noch nicht erlebt! Insgesamt kann ich das Hotel aufgrund der Lage direkt an der interstate wegen dem Lärm und des schlechten Managements nicht empfehlen.
Reactie van Customer Service op 5 okt 2023
Daniel, aus deinem Feedback geht hervor, dass es während deines Aufenthalts Bereiche gab, die Raum für Verbesserungen ließen. Ihr Check-in verlief wie erwartet und Sie schätzten das von Ihnen gewünschte Zimmer weit weg von der Autobahn sowie die ausreichend geräumige Suite für drei Personen – das ist sehr ermutigend.Ihr Feedback würdigt die gute Qualität des kontinentalen Frühstücks, worüber wir uns freuen. Es ist wichtig, zu Beginn des Tages eine zufriedenstellende Mahlzeit zu sich zu nehmen, und wir freuen uns, dass unsere Frühstücksoptionen Ihre Erwartungen erfüllt haben.Es ist jedoch klar, dass es Aspekte gab, die Ihr Gesamterlebnis beeinträchtigten. Wir entschuldigen uns aufrichtig für die Bedenken, die Sie während Ihres Besuchs wegen einer Fehlfunktion des Aufzugs hatten. Seien Sie versichert, dass der Komfort und die Sicherheit unserer Gäste an erster Stelle stehen. Mit solchen Problemen hätten Sie sich nie herumschlagen müssen, insbesondere wenn Sie große Gepäckstücke selbst transportieren mussten.Vor diesem Hintergrund bedauern wir zutiefst, dass es unserem Management nicht gelungen ist, unseren Gästen den Aufenthalt zu bieten, den wir uns wünschen. Dennoch wissen wir es zu schätzen, dass Sie sich die Zeit genommen haben, Ihr Feedback mitzuteilen, da es uns dabei hilft, Verbesserungsmöglichkeiten zu identifizieren. Auch wenn wir uns gewünscht hätten, dass Ihr Aufenthalt absolut zufriedenstellend verlaufen wäre, liefern Ihre konstruktiven Kommentare wertvolle Einblicke, um diese Mängel zum Wohle und zur Zufriedenheit unserer zukünftigen Gäste zu beheben. Wir hoffen, dass wir die Gelegenheit haben, Ihren nächsten Aufenthalt noch angenehmer zu gestalten.

8/10 – Goed

Tammy

3 nachten verbleven in september 2023
Reactie van Customer Service op 16 okt 2023
Thank you for the 4-star rating, Tammy!It's great your time at Sonesta ES Suites Fort Worth Fossil Creek was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 – Goed

Elizabeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2023
Reactie van MSR op 19 sep 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 – Uitstekend

Terry

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Labor Day 2023
First time in this brand of hotel. Really nice, price was right and the staff was excellent.
3 nachten verbleven in september 2023
Reactie van MSR op 11 sep 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 – Uitstekend

Gilbert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean nice rooms and quiet all customer service great all good
1 nacht verbleven in september 2023
Reactie van MSR op 5 sep 2023
Thank you for the review. We look forward to seeing you again soon!