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Beoordelingen van Grant Hills Motel

2 out of 5
Grant Hills Motel
9372 U.S. 20 West, Galena, IL

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 488 van 844 beoordelingen" "
Gastenscore: 8 - Goed. 268 van 844 beoordelingen" "
Gastenscore: 6 - Redelijk. 60 van 844 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 844 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 844 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Bob

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great view, cute puppies
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Yanett

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to find. Clean. Front desk was great!
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Kristin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful staff!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Holly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Old motel, well maintained, with helpful innkeeper. Good value for tourist town.
1 nacht verbleven in mei 2024

8/10 – Goed

D.

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thanks for a nice stay. I appreciate the cleanliness of the room, and pleasant staff. There was only one small thing that I forgot to mention before I left that the sink in the bathroom needed to have the drain fixed. Minor problem. I will be back!
2 nachten verbleven in mei 2024

10/10 – Uitstekend

marsha, Monona

Reisde met een groep
Wonderful people; quiet sleep; problem getting hot water
2 nachten verbleven in april 2024

10/10 – Uitstekend

Kenya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly customer service I will be back next year
2 nachten verbleven in april 2024
Reactie van Sheri/Property Manager op 28 apr 2024
Thank you so much for your feedback. I am happy you have made some memories with us. I am looking forward to having you as our guest in the near future.

10/10 – Uitstekend

Karen

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They have a fire pit, laundry room and kitchen that guests can use. There is a beautiful in ground pool.
2 nachten verbleven in april 2024
Reactie van Sheri/Property Manager op 28 apr 2024
Thank you for your feedback. I am looking forward to having you as our guest again in the near future

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have stayed at the Grant Hill Motel many times before, and we were happy to see the upgrades they had made.
1 nacht verbleven in april 2024
Reactie van Sheri/Property Manager op 22 apr 2024
Thank you for your feedback. We still have more rooms to work on, we will continue with the upgrade's. Thank you for noticing. I look forward to having you back as our guest in the near future.

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sheri/Property Manager op 22 apr 2024
Thank you for your feedback

8/10 – Goed

Julie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Can't say enough about how friendly and helpful Sherry at from desk was. She was very attentive to our needs. Room was nice and clean.
1 nacht verbleven in april 2024
Reactie van Sheri/Property Manager op 17 apr 2024
Julie, thank you for your kind words and your feedback. I'm happy you made positive memories here in Galena. I really look forward to having you back as our guest again in the near future.

10/10 – Uitstekend

Martha Garza

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Omg very clean.. we rested very well.. I had just had a procedure and the beds were comfortable and ambiance was peaceful.. the property is exceptionally clean… I would definitely recommend your stay here . Galena is a few minutes away..
2 nachten verbleven in april 2024
Reactie van Sheri/Property Manager op 5 apr 2024
Martha, thank you so much for the feedback. I am truly happy that you had a memorable stay with us, considering that you had a procedure and I hope all went well with that. I look forward to having you and your Sister as our guest again in the near future.

8/10 – Goed

Debra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Sheri/Property Manager op 5 apr 2024
Thank you for your feedback. Looking forward to having you again as our guest.

8/10 – Goed

Becky

Very friendly,clean and quiet. Would go back again!
1 nacht verbleven in februari 2024
Reactie van Sheri/Property Manager op 27 feb 2024
Thank you for your feedback, I truly appreciate it. I look forward to having you back as our guest in the future.

8/10 – Goed

Todd

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Sheri/Property Manager op 26 feb 2024
Thank you for your feedback. Look forward to having you as our guest again in the near future

10/10 – Uitstekend

Annie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great nest for discovering Galena.
I loved my quick trip to Galena. This motel is situated 2 min drive from everything. Absolutely gorgeous landscapes. The motel staff were friendly and helpful. Everything was sparkling clean. Very dog friendly.
1 nacht verbleven in februari 2024
Reactie van Sheri/Property Manager op 25 feb 2024
Thank you Annie, for your feedback I truly appreciate it. We look forward to having you make more memories with us.

10/10 – Uitstekend

Lori

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a very nice motel. The room was clean and well appointed with a microwave and mini fridge. It is very convenient to Galena. Staff was cordial and accommodating.
5 nachten verbleven in februari 2024
Reactie van Sheri/Property Manager op 25 feb 2024
Thank you Lori, for your feedback. I truly appreciate it. We look forward to having you as our guest again in the future.

10/10 – Uitstekend

Tracey

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Old but very clean. If you have to park out back it is very dark and not well lit.
1 nacht verbleven in februari 2024
Reactie van Sheri/Property Manager op 19 feb 2024
Thank you for your feedback. We do have rope lighting that should have lit up the walkway, I apologize if it was not working. Glad you enjoyed your stay

10/10 – Uitstekend

Lisa

Positief: Personeel en service
Great location
1 nacht verbleven in februari 2024
Reactie van Sheri/Property Manager op 19 feb 2024
Thank you so much for your feedback. I'm glad you enjoyed your stay.

10/10 – Uitstekend

malgorvata

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is not fancy, modern object but it has good location, nice office staff, is clean and price is very reasonable
1 nacht verbleven in februari 2024
Reactie van Sheri/Property Manager op 25 feb 2024
Thank you for your feedback! We look forward to having you as our guest in the near future

8/10 – Goed

Ricky

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weekend getaway
It was a nice long weekend getaway. It's an older property, but it was clean, conveniently located and comfortable. I would stay again
2 nachten verbleven in februari 2024
Reactie van Sheri/Property Manager op 19 feb 2024
Thank you Ricky for your feedback. I truly appreciate it. Looking forward to having you as our guest again.

10/10 – Uitstekend

Timothy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to town and other attractions, owner was very accommodating and friendly, but of course you're not gonna get a crazy suite for the price point, but my room had clean furniture, little to no dust, a hot shower, and a nice air conditioning unit.. Can't beat it, thank you!
2 nachten verbleven in januari 2024
Reactie van Sheri/Property Manager op 19 jan 2024
Thank you for your feedback, we truly appreciate it. I look forward to you staying with us again.

2/10 – Ontzettend slecht

Amber

Negatief: Personeel en service
1 nacht verbleven in december 2023
Reactie van Sheri/Property Manager op 19 jan 2024
Sorry you was not happy with your stay. Perhaps fill me in on the issues. I am always willing to make your stay better, I just need to know more info.

8/10 – Goed

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our first time staying at Grant Hills and it was very pleasant. The owner was very friendly and helpful when we checked in. The motel is older but very well kept and comfortable. The room was very clean, the beds were comfortable, it had a microwave and refrigerator and it was nicely decorated. It met all our needs and we will definitely come back the next time we’re in Galena.
2 nachten verbleven in december 2023
Reactie van Sheri/Manager op 11 dec 2023
Elizabeth - Thank you for your feedback, it truly is appreciated. I will be looking forward to having you as our guest in the near future. I am happy you enjoyed your stay.

10/10 – Uitstekend

JAMES

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unbelievably Helpful!
Sheri was fabulous and sooo accommodating. We called about a late check in and she went out of her way to take care of us!
1 nacht verbleven in december 2023
Reactie van Sheri/Property Manager op 19 jan 2024
Thank you James for the feedback, I truly appreciate it. I really look forward to having you stay with us again.

4/10 – Matig

Ralph

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Sheri/Manager op 11 dec 2023
Thank you for your feedback, sorry our stay was not as you expected. I sent you a private message, hoping for the input from you as to what you feel needs to be improved.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Truly a home away from home
I have stayed here too many times to count for the last few years, and it stands alone for value, confort, convenience, and conviviality.
5 nachten verbleven in november 2023
Reactie van Sheri/Property Manager op 19 jan 2024
Thank you Michael I truly appreciate your feedback. We always look forward to having you and your furbaby stay here with us. I love that you are making memories here.

10/10 – Uitstekend

Craig, New Lenox

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good stay at a good price.
3 nachten verbleven in november 2023
Reactie van Sheri/Property Manager op 19 jan 2024
Thank you for your feedback, I truly appreciate it. Look forward to having you as our guest again

10/10 – Uitstekend

Mike

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient
3 nachten verbleven in november 2023
Reactie van Sheri/Manager op 9 dec 2023
Thank you for your feedback, we truly appreciate it.

10/10 – Uitstekend

Helen

2 nachten verbleven in november 2023
Reactie van Sheri/Property Manager op 19 jan 2024
Thank you for your feedback!

6/10 – Redelijk

D JAY

Negatief: Personeel en service
1 nacht verbleven in november 2023
Reactie van Sheri/Manager op 17 nov 2023
Thank you for your feedback!

10/10 – Uitstekend

Barbara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We’ll maintained, good value
1 nacht verbleven in november 2023
Reactie van Sheri/Manager op 17 nov 2023
Thank you for your feedback!! We look forward to having you as our guest again in the near future.

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Sheri/Manager op 17 nov 2023
Thank you for your feedback! we look forward to having you as our guest again in the future. :)

10/10 – Uitstekend

Pam

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and safe
1 nacht verbleven in november 2023
Reactie van Sheri/Manager op 6 nov 2023
Thank you for your feedback. Looking forward to having you as our guest again.

4/10 – Matig

CYNTHIA

1 nacht verbleven in november 2023
Reactie van Sheri/Manager op 9 dec 2023
Thank you for your feedback, we truly appreciate it!

8/10 – Goed

Deborah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nothing fancy- but adequate!
This motel may not have all the amenities of a bigger hotel but it was very clean, staff was quite friendly, and I felt safe there staying alone. The beds were listed as queens but I'm pretty sure they were full size. There was a microwave and mini refrig in the room. It would have been nice to have a coffee pot, but coffee was offered at the front desk. I noticed picnic tables and firepit out back, but it was Nov. There also is a nice looking outdoor pool, but again, it was Nov during my stay. if you want to save money and just have a clean room and bed...this is your place.
1 nacht verbleven in november 2023
Reactie van Sheri/Manager op 6 nov 2023
Thank you for your feedback. You will definitely have to come back in the summertime and enjoy our heated outdoor pool :). We had a busy weekend this weekend full Motel and the fire pit definitely had been used the whole weekend :).

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Typical motel
Cute office area. Friendly staff- Room typical for a motel. Got a room with 2 beds, But 2 different mattresses-both extremely uncomfortable. Old- sunk to middle. Pillows flat. Clean bathroom. Great location.
1 nacht verbleven in november 2023
Reactie van Sheri/Manager op 6 nov 2023
Thank you for your feedback. Sorry about the beds wish I knew which room as I do not sleep in any of the rooms so the only way I know if the mattress needs to be replaced is if someone will let me know.

8/10 – Goed

Kirsti

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Sheri/Manager op 6 nov 2023
Thank you for your feedback!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Grant Hills Motel, very affordable and friendly!
We had the Queen Room. Everything was very clean and bed was comfy. Checking in was fast and easy. Hotel owner was very friendly. No breakfast, which is totally fine, but she does coffee and hot water for tea every morning. We were in town for a wedding and it was a great priced place to stay very close to the resort and downtown Galena. Def would stay here again!
1 nacht verbleven in oktober 2023
Reactie van Sheri/Manager op 6 nov 2023
Thank you for your feedback. I love it knowing that memories were made here. I look forward to having you as our guest again..

8/10 – Goed

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean room. Great service. Bed was a bit soft & worn—could use an upgrade.
3 nachten verbleven in oktober 2023
Reactie van Sheri/Manager op 27 okt 2023
Thank you for your feedback. We are a work in progress and appreciate your input. That room is on the list for bed upgrade.

10/10 – Uitstekend

Jennifer

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, welcoming, has a firepit out back with free firewood that was great! Beautiful and well kept grounds. Now, just know you arent staying at a “Hilton”. Its a “vintage” motel, so keep that it mind!
2 nachten verbleven in oktober 2023
Reactie van Sheri/Manager op 16 okt 2023
Thank you for your feedback, I truly appreciate it. You described the Motel perfectly. We look forward to having you back to make more memories.

10/10 – Uitstekend

Irmgard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Sheri/Manager op 16 okt 2023
Thank you for your feedback! truly appreciate it.

10/10 – Uitstekend

Deanna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is such a cute place. They have done a great job at updating the rooms. We are glad wee booked this place. Very friendly staff. And pet friendly!!
1 nacht verbleven in oktober 2023
Reactie van Sheri/Manager op 27 okt 2023
Thank you for your feedback. Looking forward to having you as our guest again in the future. Home away from home is what we strive for.

6/10 – Redelijk

Joel

Reisde met familie
Positief: Voorzieningen
Service was great
1 nacht verbleven in oktober 2023
Reactie van Sheri/Manager op 16 okt 2023
Thank you for your feedback! truly appreciate it.

10/10 – Uitstekend

Gleyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Sheri/Manager op 6 okt 2023
Thank you Gleyn for your feedback. We truly appreciate it.

10/10 – Uitstekend

Sophie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Sheri/Manager op 6 okt 2023
Thank you Sophie I appreciate your feedback

10/10 – Uitstekend

Barb

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Sheri/Manager op 6 okt 2023
Thank you for your feedback. We truly appreciate it.

4/10 – Matig

Diana

Reisde met een groep
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Room unsafe without a working deadbolt lock, not just a chain. Shower was ultra slick with no grab bars or sufficient number and placement of non-slip tub stickers to prevent falls. Parking for our room on the back side was ridiculous (not enough spaces). Very clean rooms, though.
3 nachten verbleven in september 2023
Reactie van Sheri/Manager op 6 okt 2023
Thank you for your feedback. Deadbolt was fixed. Shower does have the non-slip stickers as you call it. We have certain rooms that have the grab bar usually it is requested. We have 33 rooms here and all of our rooms are usually booked so parking can be a bit of a hassle but it is do able. We do have very clean rooms our Motel has been here since 1955, we work very hard to please our guest.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good place to stay reasonable no frills motel.
1 nacht verbleven in september 2023
Reactie van Sheri/Manager op 24 sep 2023
Hi - Thank you for your feedback. I am truly happy that you made happy memories with us.

10/10 – Uitstekend

Les

1 nacht verbleven in september 2023
Reactie van Sheri/Manager op 16 okt 2023
Thank you for your feedback! truly appreciate it.