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Beoordelingen van Gatlinburg Town Square by Exploria Resorts

2.5 out of 5
Gatlinburg Town Square by Exploria Resorts
515 Historic Nature Trail, Gatlinburg, TN

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 464 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 299 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 116 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 58 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 66 van 1003 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sheila

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is minutes from downtown Gatlinburg. You can walk to it in about 5 or so minutes. Beautiful area. Would stay again.
2 nachten verbleven in mei 2024

4/10 – Matig

Jennifer

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
There is no elevator.and the pool was closed in the middle of May.no housekeeping service.
1 nacht verbleven in mei 2024
Reactie van Exploria Resorts op 22 mei 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 – Redelijk

Cathy

Did not look like photos. Dusty. Stairwell not clean. Railings rusty and pitted..
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Tammy, Warsaw

Positief: Netheid, voorzieningen
Little old school could update the rooms but they were clean & plenty of supplies for a person by themselves
8 nachten verbleven in mei 2024
Reactie van Exploria Resorts op 16 mei 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future!

10/10 – Uitstekend

Rhys

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
M
3 nachten verbleven in mei 2024
Reactie van Exploria Resorts op 9 mei 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Uitstekend

Trevor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay
6 nachten verbleven in mei 2024
Reactie van Exploria Resorts op 8 mei 2024
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

6/10 – Redelijk

Becky

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
We came to get checked in and found that our room was given to someone else. After an hour of waiting we did finally get a room, onto to be moved 2 days later because we could hear our next door neighbors conversation at 1:30 in the morning. Next time I will request 3rd floor overlooking the creek with a kitchen.
4 nachten verbleven in mei 2024
Reactie van Exploria Resorts op 8 mei 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 – Goed

Chatree

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place to stay in Gatlinburgh. Close to everything a few minutes walk. Free parking. Coffee kind of bad though.
2 nachten verbleven in mei 2024
Reactie van Exploria Resorts op 9 mei 2024
We appreciate your positive feedback and are glad you enjoyed your stay with us. We hope to see you again in the future.

4/10 – Matig

Jack

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The one nice thing about the property was the location. It was just a few minute walk to everything which was great. As for the staff, I felt that they were kind of rude for the most part. Made it seem like they didn’t want to help you by being short with me in responses and acting like I was stupid after asking any question. Lastly, the website is kind of misleading. The whole website shows the hotel across the street but instead we were but in the main lobby location hotel which is basically an outdated, dirty motel. This was extremely disappointing considering how the website made the place seem. As for being dirty, the property had carpet stains everywhere, what looked to be a urine stain in the shower, and dirt and grime all over the baseboards and floors. Not the worst hotel I’ve stayed in but for the price and with many other options on the same street, I would recommend checking other ones out.
2 nachten verbleven in mei 2024
Reactie van Dale op 6 mei 2024
Sorry for your issues, we have three different properties that we manage on Airport Road, with seven different unit types and price points. We are capable of addressing any short comings you may notice in your unit if they are brought to our attention. Again, sorry for your issues.

10/10 – Uitstekend

robin

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
This is an older timeshare property that shows some wear. For our purposes it was perfect. Clean, roomy, and convenient for walking to the main drag downtown. I would stay here again.
2 nachten verbleven in april 2024
Reactie van Exploria Resorts op 1 mei 2024
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

8/10 – Goed

Vanessa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Worked well for our large group
2 nachten verbleven in april 2024
Reactie van Exploria Resorts op 1 mei 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

8/10 – Goed

Emily

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location off the main road- sidewalk to walk down to enjoy all the things downtown has to offer. Staff was very friendly and helpful! Very clean (one of the cleanest hotels ive been to in years!), comfortable bed and lovely kitchentte- room was plenty big for just the two of us. The only con (and I mean only con) was the picture of the hotel was a bit deceiving- there are technically 2 locations to this property that are about 2 blocks apart, so we did not stay it the rooms that were shown in the photos online. We were looking forward to the pool and hottub but it was going to be a process to get to that part of the property- walk a couple blocks,take an elevator/ stairs which made it not worth it. Overall, great experience!
3 nachten verbleven in april 2024
Reactie van Exploria Resorts op 1 mei 2024
We appreciate your positive feedback and are glad you enjoyed your stay with us. We hope to see you again in the future.

8/10 – Goed

Eveon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The scenic view, the amenities and walk ability were all pluses, the bed and pillows were not the best, too firm to be honest. Overall the room was great and would stay again.
4 nachten verbleven in april 2024
Reactie van Exploria Resorts op 1 mei 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 – Uitstekend

Stefannie, Port Sanilac

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was perfect for my family get away! It was nice having 2 separate bed rooms and bathrooms, and having the living area and kitchen was great! We will be staying here again!
4 nachten verbleven in april 2024
Reactie van Exploria Resorts op 24 apr 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I must admit the price was right and the affordability and location are what attracted us at first. We needed to be able to walk to the convention center and were pleased to find something with a full kitchen that was a good price. We found amenities that are often missing in rented condos. The bed was comfortable. The balcony was enjoyable. The kitchen was very well equipped. The jacuzzi tub and the washer / dryer were nice surprises. Our morning walks to the convention center took about 5 minutes. The afternoon walks (uphill after a long day!) took a little longer. We will definitely recommend Town Square to our friends and plan to return next April.
6 nachten verbleven in april 2024
Reactie van Exploria Resorts op 24 apr 2024
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

8/10 – Goed

Drew

Reisde met een groep
Positief: Netheid, personeel en service
This is the 6th time staying at Gatlinburg Town Square. Great location and nice 2 BR condo size. It's been 5 years since we stayed here and we were honestly disappointed overall. We expected a 5 star stay and got a bit less. The beds were worn out....with a big dip in the middle. No excuse for that. The appliances were almost new, but previously they had really good ones and now they are low end. The nice fountains and waterfall was not working and looked like they had not been for years. The big waterfall is the signature of the property and you really miss this. We were assigned 101 overlooking the road. We asked to be in the back with the stream, but perhaps that's the luck of the draw. For us to stay here again, we have to be guaranteed comfortable beds.
5 nachten verbleven in april 2024
Reactie van Exploria Resorts op 24 apr 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 – Uitstekend

jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Peaceful
3 nachten verbleven in april 2024
Reactie van Exploria Resorts op 24 apr 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay
2 nachten verbleven in april 2024
Reactie van Exploria Resorts op 24 apr 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

4/10 – Matig

Mark

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The website showed pictures of the main resort across the road. It was huge and nice. The pictures were attractive. Apparently, they bought an abandoned hotel across the street and are renovating it. I drove away from the place I stayed initially because it looked empty and in disrepair. It seems a few units were renovated to make them habitable. I just wonder if I paid the same as the people who were in the main building.
2 nachten verbleven in april 2024
Reactie van Dale op 22 apr 2024
Sorry for the confusion, we operate three different properties on Airport Road with seven different unit types and price points.

10/10 – Uitstekend

Saundra

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything about this property was great. Room was clean and just like it was described. Close and walkable to everything you could dream of. Swimming pool/hot tub was across the street was the only negative I would have to say.
3 nachten verbleven in april 2024
Reactie van Exploria Resorts op 17 apr 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 – Uitstekend

zebadiah

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place. nice pool
2 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 13 apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

4/10 – Matig

Kim

Not enough towels and no cleaning u til we leave. No parking and not very clean
3 nachten verbleven in april 2024
Reactie van Dale op 8 apr 2024
Sorry for your issues, we have a daily towel exchange available in our Laundry for guests who may need additional towels. Also, our Resort Operations Team is ready to address any and all room issues, all you have to do is dial -0- and the Front Desk will dispatch a team member to your room.

10/10 – Uitstekend

Lydia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would stay here again! It was really nice and comfortable…I recommend!!!
3 nachten verbleven in april 2024
Reactie van Exploria Resorts op 13 apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 – Uitstekend

Jessica

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Definitely would stay again!
2 nachten verbleven in april 2024
Reactie van Exploria Resorts op 11 apr 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very basic hotel/motel the bedding was pretty poor as far as not very warm but was affordable very satisfied with our stay
2 nachten verbleven in april 2024
Reactie van Exploria Resorts op 13 apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 – Uitstekend

Angelina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Exploria Resorts op 11 apr 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Uitstekend

Whitney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Exploria Resorts op 11 apr 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Uitstekend

Athena

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van Exploria Resorts op 13 apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

2/10 – Ontzettend slecht

Ricardo, Morton Groe

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is very outdated, brick and mortar falling apart in the building. Visible evidence of bed bugs in our room. Terrible
2 nachten verbleven in april 2024
Reactie van Dale op 6 apr 2024
Thank you for taking the time to give us your feedback, the issues in your unit have been addressed.

8/10 – Goed

Scott

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fot the money it was a nice hotel . It was clean, the staff was friendly, and it was very quiet. I would stay here again.
3 nachten verbleven in april 2024
Reactie van Dale op 6 apr 2024
Sorry for the confusion in your unit type selection, we have seven different unit types at our property. Thank you for staying with us and we hope you return on your next trip to the area.

8/10 – Goed

Demetrice

Positief: Personeel en service
Very nice sized room! It was a little disconcerting having 2 entrances. The furniture is a little dated. The staff was EXTREMELY friendly!
2 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 17 apr 2024
Thank you for choosing to stay at our property. It was a pleasure to have you as our guest. We hope you had a comfortable and enjoyable stay.

10/10 – Uitstekend

Gregory

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property.
4 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 13 apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 – Goed

Morgan

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Voorzieningen
Room was dated but clean. We enjoyed being able to walk everywhere
4 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 13 apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

2/10 – Ontzettend slecht

Marin

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
First this is a review of the 2 story building that everybody has to check in. The nice building you will see on all the pictures is 3 blocks down on the other side of the road and we never entered that building. We booked the two queen bed room because that was what we needed, what we didn't know is they call it standard room and it is where the check in is located at. This building is an old motel and it's nothing to compare to the other one. It was dirty, it smelled bad, it needed renovations and the room door is right on the street. We had it booked for two nights and after we checked in we realized we had to stay there for at lease one night since we didn't find anything else, but we book a different hotel for our second night, left a day early and ended up paying extra night. I told them that we are leaving earlier because the room is dirty and it is not what we were expecting and the lady at the office didn't even say sorry. We are not coming back.
2 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 3 apr 2024
We want to extend our sincerest apologies for the less than satisfactory experience you had during your recent stay at our resort. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations.Please know that we take your feedback seriously and are actively working to address the issues you encountered. Your insights are invaluable in helping us improve our services for future guests.

8/10 – Goed

Brenda

Positief: Netheid, personeel en service
There was a leak from the property above us into our spa tub and also into our shower. The staff was very helpful and the inside of the property was very nice, however, it is clear that the exterior needs work, door paint is chipped and exterior siding, dirty. Properties need constant upkeep and investment or they gradually go downhill
4 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 17 apr 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 – Goed

Jacob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 13 apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 – Goed

Timothy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 3 apr 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Uitstekend

Katie

Positief: Voorzieningen
The map is not very clear and the property is confusing to navigate
2 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 3 apr 2024
We apologize for the inconvenience if the map was not clear. Thank you for reviewing your stay with us, we hope to see you again soon.

8/10 – Goed

Jacqueline

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The condo met our expectations. The facilities are a little dated but there are lots of fun things to do on the property (basketball, ping pong, pool - although the indoor pool water was very cold). It was right by a trolley stop, which was nice, and also a great location to walk from. It was easy to find a parking spot. The staff was very friendly and helpful. We would stay here again.
3 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 3 apr 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 – Uitstekend

Stephanie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family and i really enjoyed our stay! Our rooms were very clean and spacious! We'll definitely be back again!
2 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 3 apr 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 – Uitstekend

Gregory

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The two bedroom units were spacious and well equipped. We had 2 15 year olds with us and the room was great.
2 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 3 apr 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 – Uitstekend

Yelitza

Reisde met huisdieren, Reisde met familie
Positief: Netheid, voorzieningen
4 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 3 apr 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Uitstekend

Arpit

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice arrangements and safe place
1 nacht verbleven in maart 2024
Reactie van Exploria Resorts op 3 apr 2024
Thank you so much for choosing to stay at our property. It was a pleasure having you with us. We hope you enjoyed your time here and that everything met your expectations.

10/10 – Uitstekend

Rosario

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient to the parkway. Kitchen was well stocked with frequently used items to cook. Didnt like that the hottub was very small for how big the resort was... always filled with at least 6-8 adults and lots of kids running in and out.
4 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 3 apr 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Uitstekend

Hunter

Positief: Netheid, personeel en service
3 nachten verbleven in februari 2024
Reactie van Exploria Resorts op 3 apr 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and set up well for couple with school age kid.
2 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 28 mrt 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Uitstekend

Mat

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A pleasant surprise. Two rooms and big bathrooms. Great walk in shower. Lots of things to do right outside our door
2 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 28 mrt 2024
We appreciate your positive feedback and are glad you enjoyed your stay with us.

6/10 – Redelijk

melinda

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in maart 2024
Reactie van Exploria Resorts op 28 mrt 2024
Thank you for taking time to post a review of our property.

2/10 – Ontzettend slecht

Michelle

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Sad that the pictures were inaccurate. Very dated and run down. Terrible room condition. Stains on the carpets, dirty tub and sink. Dated decor, headboard leaning against the wall not secured and fell over. Two different building locations and the one we were put in was the smaller and I’d assume older of the two. Minimal parking,
2 nachten verbleven in maart 2024
Reactie van Dale op 26 mrt 2024
Sorry for your issues, we operate three different properties on Historic Nature Trail. We are always available to address any issues noted by our guests.

10/10 – Uitstekend

Brett

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
In a great location! Doing a lot of construction on property but didn’t bother us much.
3 nachten verbleven in maart 2024
Reactie van Exploria Resorts op 28 mrt 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.