Lakens van Egyptisch katoen, luxe beddengoed, donzen dekbedden

Beoordelingen van Hotel De Ville

4 out of 5
Hotel De Ville
Via di Sottoripa 5, Genoa, Genoa

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 107 van 169 beoordelingen" "
Gastenscore: 8 - Goed. 46 van 169 beoordelingen" "
Gastenscore: 6 - Redelijk. 12 van 169 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 169 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 169 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ivo

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect verblijf
Ruime nette kamer Allerlei extra’s in badkamer zoals zeepjes tandenborstel scheergerei edm. Echt heel er goed voorzien. Bijzonder vriendelijke receptionist: Ford. Komen terug als we in Genua zijn .
1 nacht verbleven in mei 2023
Reactie van Chiara C. op 17 mei 2023
Dear Ivo,thank you for taking the time to leave us a kind review, we are pleased to know that the structure and its staff have been up to your expectations, we hope to have you back as our customer in the future, best regards

8/10 – Goed

Jacqueline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel
Mooi hotel, ruime kamers, prettig personeel! Midden in de oude stad.
1 nacht verbleven in april 2023
Reactie van Therese C. op 2 mei 2023
Dear Jacqueline, thank you for taking the time to leave us such a kind review, we are happy to know that the Staff and the Hotel have been up to your expectations; we hope to have you again as our customer in the future, best regards, Therese C. Historical residence Hotel de Ville

8/10 – Goed

Rachele

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Un bel soggiorno, personale molto disponibile e gentile. Buon servizio
2 nachten verbleven in mei 2024
Reactie van Chiara C. op 13 mei 2024
Cara Rachele, grazie per aver trovato il tempo di lasciarci una gentile recensione, siamo lieti di sapere che lo Staff e la struttura sono state all'altezza delle aspettative. restiamo a disposizione, sperando di poterla accogliere nuovamente in futuro, cordiali salutiHotel de Ville

8/10 – Goed

Amanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly & helpful staff. Great location to see the sights!
1 nacht verbleven in april 2024
Reactie van Giacomo Parodi op 29 apr 2024
Thanks for the review and the opinion expressed,we are very pleased that the location and the staff with its welcome and advice have helped to make you spend a pleasant stay.Hoping to welcome you on a future occasion Best regards,

8/10 – Goed

Donna

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Situated across the street from Genoa harbor, great location for walking to food, shops, attractions and 15 mibute walk from train station. Good size rooms, friendly staff. The only negative was that our shower had some visible mold in it.
1 nacht verbleven in april 2024
Reactie van Chiara C. op 19 apr 2024
Dear Donna, thank you for taking the time to leave us a review, we are happy that the structure and staff have been up to your expectations; We also thank you for the written advice that will help us improve the stay in our customers.hoping to host you again in the future,best regards,Hotel de Ville

10/10 – Uitstekend

Kyongsok

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
강추
너무 리셉션이 친절했고, 위치 또한 너무 좋았습니다.
1 nacht verbleven in februari 2024
Reactie van Chiara C. op 23 feb 2024
Dear Kyongsok,thank you very much for your kind words and thank you for taking the time to leave us such a kind review. We remain available, hoping to welcome you again in the future at our Hotel, best regards

10/10 – Uitstekend

Sarah

1 nacht verbleven in december 2023
Reactie van Giacomo Parodi op 9 jan 2024
Thanks for the review and the opinion expressed,we are very pleased that your stay at our Hotel was spent at its bestHoping to welcome you again on a future occasion,Best regards,Giacomo Hotel de Ville ****

8/10 – Goed

Barbara

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Giacomo Parodi op 9 jan 2024
Grazie della recensione ed il giudizio espresso,siamo molto lieti che il soggiorno presso il nostro Hotel sia trascorso al meglio ed abbia soddisfatto Le vostre aspettative,Sperando di poterVi accogliere in una futura occasione,Cordiali Saluti,GiacomoHotel de Ville ****

10/10 – Uitstekend

Chip

1 nacht verbleven in december 2023
Reactie van Giacomo Parodi op 9 jan 2024
Thanks for the review and the opinion expressed,we are very pleased that your stay at our Hotel was spent at its bestHoping to welcome you again on a future occasion,Best regards,Giacomo Hotel de Ville ****

8/10 – Goed

Kristina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Giacomo Parodi op 9 jan 2024
Thanks for the review and the opinion expressed,we are very pleased that your stay at our Hotel was spent at its bestHoping to welcome you again on a future occasion,Best Regards,GiacomoHotel de Ville ****

6/10 – Redelijk

Cedric

Positief: Staat van de accommodatie en faciliteiten
Un boucan d’enfer
Personnel moyennement sympathique: la dame du dernier jour très serviable et souriante. Les autres employés ne donnent pas d’informations et ne sont pas très accueillants. Très belle grande chambre mais la chambre donnait sur une route à 4 bandes et sur une autoroute surélevée. Un boucan d’enfer. Hôtel.com devrait avertir que les extérieurs de l’hôtel sont très bruyants. Dans la douche, il y avait des traces de moisissure sur les carrelages. Il serait facile de les nettoyer avec un peu d’eau de javel. Accès rapide à la vieille ville.
2 nachten verbleven in november 2023
Reactie van Vadzim Giordano op 28 nov 2023
Gentil Cedric,Merci de partager votre expérience dans notre hôtel. Nous sommes heureux que vous ayez trouvé la dame du dernier jour disponible et souriante, et nous sommes désolés pour tout inconvénient causé par le manque de gentillesse des autres employés. Votre avis est précieux et sera pris en compte pour améliorer le service.Nous sommes également désolés pour le bruit extérieur que vous avez rencontré pendant votre séjour. Nous évaluerons comment nous pouvons améliorer les informations concernant l’emplacement de l’hôtel et le bruit extérieur afin de fournir à nos clients une compréhension claire de l’environnement.Concernant les traces de moisissure dans la douche, nous nous excusons. Votre signalement sera immédiatement transmis à notre équipe de nettoyage pour prendre les mesures nécessaires et s’assurer que de telles situations ne se reproduisent pas.Nous sommes toujours heureux que vous ayez apprécié la beauté et la largeur de la chambre ainsi que la proximité de la vieille ville.Nous espérons avoir l’occasion de vous accueillir à nouveau pour vous offrir une expérience bien améliorée.Bien à vous,Hotel de Ville

10/10 – Uitstekend

Rupert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great!!!
1 nacht verbleven in november 2023
Reactie van Giacomo Parodi op 24 nov 2023
Thanks for the review and the opinion expressed,we are very happy that abbaite appreciated the Hotel in all its services and amenitiesWe hope to welcome you on a future occasion,Best Regards,Giacomo ParodiHotel de Ville ****

10/10 – Uitstekend

MARY

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely wonderful. The staff were fantastic, especially Ford. Planning to return next year. My new favorite place.
2 nachten verbleven in november 2023
Reactie van Vadzim Giordano op 19 nov 2023
Dear Mary,Thank you so much for the great feedback! We are really happy that your stay was absolutely wonderful and that our staff, especially Ford, helped make your experience so special. We look forward to welcoming you back next year! It is an honor to know that we have become your new favorite place. We look forward to hosting you again and making sure your next stay is just as fantastic as this one.

10/10 – Uitstekend

MARY

1 nacht verbleven in november 2023
Reactie van Giacomo Parodi op 9 jan 2024
Thanks for the review and the opinion expressed,we are very pleased that your stay at our Hotel was spent at its bestHoping to welcome you again on a future occasion,Best regards,Giacomo Hotel de Ville ****

10/10 – Uitstekend

Marc

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay here!
Lovely hotel. Good-sized room, helpful staff, great location. They shouldn’t charge for breakfast (18 euros is a lot), but otherwise the experience was completely positive.
3 nachten verbleven in november 2023
Reactie van Vadzim Giordano op 19 nov 2023
Dear Marc,Thank you so much for sharing your experience with us! We are happy that you enjoyed our lovely property, the spacious rooms and the great location. We really appreciate your positive comments about our helpful staff.Regarding breakfast, we take your price feedback seriously. We constantly try to improve our services to offer an even more satisfying experience to our guests. We will definitely make a careful assessment of the costs and services offered to ensure excellent value for money.We hope to have the opportunity to welcome you again and to offer you an even more enjoyable experience during your next stay. Thank you again for choosing our hotel and for sharing your opinion.

10/10 – Uitstekend

Yudit

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful staff, even though the elevator was not working, the lady at the front desk assisted us, all the staff where very nice, rooms clean, comfortable and in a good area to take hop on hop off, eat, shop, etc
1 nacht verbleven in november 2023
Reactie van Vadzim Giordano op 12 nov 2023
Kind Yudit,Thank you so much for your valuable review! We are pleased to know that you appreciated the availability of our staff, despite the inconvenience with the elevator. The satisfaction of our guests is our top priority, and we are happy that the lady at the reception did everything possible to assist you. It is a pleasure to hear that you have found all our facilities comfortable, clean and that the location has proved ideal for your needs. Your positive feedback is a great motivation for our whole team. We really hope to welcome you again in the future and to offer you an even more pleasant stay.Hotel de Ville

10/10 – Uitstekend

Laurie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Accueil très agréable par le personnel du soir. Chambre spacieuse et propre. Literie très confortable. Excellent emplacement pour les visite et le parking. Ça faisait longtemps que je n'avait pas eu la chance d'avoir un hôtel de cette qualité. Petit bémol le bruit mais en même temps, on ne dort jamais au calme dans un hôtel. Mon séjour est juste parfait !
1 nacht verbleven in oktober 2023
Reactie van Vadzim Giordano op 7 nov 2023
Très gentil,Nous vous remercions d'avoir pris le temps de partager votre expérience positive dans notre hôtel. Nous sommes ravis de savoir que vous avez apprécié l'accueil chaleureux de notre personnel, ainsi que la propreté et le confort de votre chambre, en particulier la literie.Nous sommes également heureux de savoir que notre emplacement central et nos services de stationnement ont contribué à rendre votre séjour encore plus agréable. Votre satisfaction est notre priorité, et nous sommes ravis d'avoir pu répondre à vos attentes en termes de qualité de service.Nous prenons note de votre commentaire sur le bruit, et nous nous efforcerons de trouver des solutions pour améliorer la tranquillité dans nos chambres. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite, et de vous offrir un séjour aussi parfait que celui que vous avez vécu récemment.Cordialement,Hotel de Ville

8/10 – Goed

Alexander

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Beautiful property in a well maintained building. The hallways can get pretty noisy and the bed and pillows were not comfortable at all. Ac worked well and tv had plenty of channels. The only other downside was the younger man at reception with curly dark hair. He was so cold to us and i felt like us just being there was an inconvenient for him.
1 nacht verbleven in oktober 2023
Reactie van Vadzim Giordano op 7 nov 2023
Dear sir Alexander,Thank you for sharing your feedback about your recent stay at our property. We are glad to hear that you found our building beautiful and well-maintained, and that the air conditioning and television services met your expectations. We apologize for any discomfort you experienced due to noise in the hallways and the inconvenience caused by the bedding and pillows not meeting your expectations.We are deeply sorry to hear about your less than satisfactory experience with one of our staff members. Please be assured that we take such matters very seriously, and we will address this issue with our reception team to ensure that every guest is welcomed warmly and treated with the utmost respect and care.We value your input, as it helps us to improve our services and ensure that all our guests have a comfortable and pleasant stay. Should you decide to give us another opportunity, we would be more than happy to welcome you back and provide you with a more positive experience.Sincerely,Hotel de Ville

8/10 – Goed

Jose

2 nachten verbleven in oktober 2023
Reactie van Giacomo Parodi op 24 nov 2023
Thanks for the review and the opinion expressed,We are very pleased that the stay at our hotel was spent at its bestWe hope to welcome you on a future occasion,Best Regards,Giacomo ParodiHotel de Ville ****

8/10 – Goed

Riccardo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
...
1 nacht verbleven in augustus 2023
Reactie van Vadzim Giordano op 7 nov 2023
Gentilissimo sig. Ricardo,La ringraziamo per aver condiviso la sua votazione dell'esperienza presso il nostro hotel,Speriamo di avere nuovamente l'opportunità di accoglierla nel nostro hotel,Cordiali Saluti,Hotel de Ville

8/10 – Goed

Dieter

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Giacomo Parodi op 16 okt 2023
Thanks for the review and the opinion expressed,we are very happy that your stay at our Hotel was spent at its best.Hoping to welcome you on a future occasion,Best Regards,Giacomo ParodiHotel de Ville ****

10/10 – Uitstekend

annette

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Giacomo Parodi op 16 okt 2023
Thanks for the review and the opinion expressed,we are very happy that the stay at our Hotel was the best and that the expectations were metHoping to welcome you on a future occasion,Best Regards,Giacomo ParodiHotel de Ville ****

8/10 – Goed

Line Christa Amanda

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent for both business and leisure
Lovely four star hotel very close to the city centre. Beatifully kept old building with modern comfort
2 nachten verbleven in september 2023
Reactie van Vadzim Giordano op 7 nov 2023
Dear madame Amanda,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you enjoyed the charm of our well-maintained historical building and the modern comforts it offers. Our team takes great pride in providing a comfortable and enjoyable stay for all our guests.We are pleased that our proximity to the city center was convenient for you and enhanced your overall experience. Should you plan another visit to the area, we would be honored to welcome you back and provide you with another exceptional stay.Best regards,Hotel de Ville

8/10 – Goed

Ruggero

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Ottimo servizio e buona colazione. La camera executive non sembrava particolarmente attraente. La finestra dava su un piccolo cortile maleodorante. La posizione è ottima, accanto ad un posteggio taxi e vicinissima al centro storico. L'albergo è al secondo e terzo piano di un palazzo antico ammodernato, ma forse un po' troppo. Personalmente mi aspettavo di più e avrei preferito un albergo con la reception al pian terreno, ma tutto sommato andava bene.
1 nacht verbleven in september 2023
Reactie van Vadzim Giordano op 7 nov 2023
Gentile sig. Ruggero,Grazie per aver condiviso la sua preziosa esperienza presso il nostro hotel. Siamo lieti di apprendere che il servizio e la colazione siano stati di suo gradimento. Tuttavia, siamo spiacenti che la camera executive non abbia soddisfatto appieno le sue aspettative. Ci dispiace per l'inconveniente relativo alla vista e al cortile circostante. Stiamo prendendo seriamente in considerazione le sue osservazioni per migliorare ulteriormente la qualità complessiva del nostro servizio.Apprezziamo molto il suo feedback riguardo alla posizione strategica, al contiguo posteggio taxi e alla vicinanza al centro storico. Ci impegneremo per offrire un servizio sempre migliore, in modo da garantire un soggiorno più confortevole e piacevole per i nostri ospiti.Speriamo di avere nuovamente l'opportunità di accoglierla nel nostro hotel e di poterle offrire un'esperienza più soddisfacente in futuro.Cordiali saluti,Hotel de Ville

10/10 – Uitstekend

Diane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent! Clean, well appointed, great breakfast in a good location. Highly recommend!
2 nachten verbleven in september 2023
Reactie van Giacomo Parodi op 23 sep 2023
Thank you for sharing your experience with us,We are pleased that your stay at our hotel was the best and that you enjoyed our breakfast and the welcome.Hoping to have you as our guest on a future occasion,

6/10 – Redelijk

Lisa

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
My stay at this hotel was disappointing. When I arrived the front desk staff did not know how to check us in. It turned out that the person at the desk was literally a server from the restaurant. The bathroom in my room was configured very strangely with no mirror above the sink and very poor lighting. The air conditioning unit and bed were positioned so that the cold air blew directly onto the bed and was very uncomfortable. This property has a lot of potential, but they really need to get their act together.
1 nacht verbleven in september 2023
Reactie van Giacomo Parodi op 23 sep 2023
Thank you for sharing your experience with us,we are sorry that the stay is not spent at best.The girl who welcomed you was momentarily at the reception as the staff had had an emergency in a room as had already been explained.We hope to welcome you on a future occasion so that you can appreciate all our comforts and services.

10/10 – Uitstekend

Roberta

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was very spacious and clean. We had a loft style room - the bedroom was up top over looking the living room area. Bathroom was very large and had lots of towels and bath amenities. Staff was very pleasant and accommodating. They were very helpful when asking for suggestions.
2 nachten verbleven in september 2023
Reactie van Giacomo Parodi op 15 sep 2023
Thanks for the review and the opinion expressed,we are very happy that the stay was spent at its best and that our staff with advice and information could help to better organize your visits of the city.Hoping to welcome you on a future occasion,Best Regards,Giacomo Parodi Hotel de Ville ****

4/10 – Matig

Nancy

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel staff was exceptional. The hotel was clean but the air conditioning was terrible. The area around the hotel was dirty and felt unsafe at times. The hotel had no internet. The hotel site was not convenient to things, no dining ootions. Overall didnt enjoy the stay
Reactie van Giacomo Parodi op 29 aug 2023
Good morning,Thanks for the review and the opinion expressed,we are very happy that you enjoyed the Hotel and the staff for their helpfulness and kindness.We are sorry that there were disruptions during your stay. The hotel obviously has WI-FI, unfortunately on one of the days you stayed there was a fault outside the hotel (the whole area was without Wi-Fi) and as a result we did everything to urge the municipality and maintenance companies to be able to solve as soon as possible, infatta already in the morning of the next day the line had been restored.The structure obviously has a restaurant that is located right under the Hotel open for lunch and dinner, guests can take advantage of it directly, or they can order comfortably from the tablet and that will be delivered directly to the room.Hoping to welcome you in a future opportunity to make you appreciate all our services,Best regards,Giacomo ParodiHotel de Ville ****

8/10 – Goed

Georg

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Giacomo Parodi op 26 aug 2023
Thanks for the review and the opinion expressed, we are very happy that the stay at our hotel was the best,Hoping to welcome you on a future occasion,Best Regards,Giacomo ParodiHotel de Ville

10/10 – Uitstekend

nicolena

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Every step of the way the staff here were great. Most days we had a gentleman Ford help us at breakfast and to advise on best places to go. His jovial attitude somehow stayed in tact while he actually ran around to help guests. Major thanks for everything Ford. You made our time in Genova better. As for the property itself, rooms were well appointed and spacious and very clean. Best housekeeping we’ve had yet in italy.
3 nachten verbleven in augustus 2023
Reactie van Giacomo Parodi op 26 aug 2023
Thanks for the review and the opinion expressed, we are very happy that the spacious rooms and equipped with all the comforts have helped you to spend a pleasant stay.We are pleased that our staff could help you with useful advice.Hoping to welcome you on a future occasion,Best Regards,Giacomo ParodiHotel de Ville Residenza d'epoca

6/10 – Redelijk

Mil

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful and large rooms but awful location / town - more a reflection of the city overall than the hotel itself.
3 nachten verbleven in augustus 2023
Reactie van Giacomo op 14 aug 2023
Good morning,Thanks for the review and the opinion expressed,we are very happy that the Hotel and its amenities has been much appreciatedHoping to welcome you on a future occasion,Best regards,

10/10 – Uitstekend

Eeva

1 nacht verbleven in juli 2023
Reactie van Giacomo Parodi op 26 aug 2023
Thanks for the review and the opinion expressed, we are very happy that the stay at our hotel was the best,Hoping to welcome you on a future occasion,Best Regards,Giacomo ParodiHotel de Ville

8/10 – Goed

Lukas

Positief: Comfort kamer
Gute Lage, der Rest ist ok
Gute Lage, Zimmer grösser als erwartet. Zustand des Bads mässig und in die Jahre gekommen. Parkieren ist etwas umständlich
1 nacht verbleven in juli 2023
Reactie van Chiara C. op 22 jul 2023
Lieber Lukas,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung auf Expedia.com zu teilen. Es freut uns zu hören, dass Ihnen unsere gute Lage gefallen hat und dass das Zimmer größer war als erwartet.Ihre Rückmeldung über den Zustand des Badezimmers tut uns leid. Wir nehmen Ihr Feedback sehr ernst und werden sicherstellen, dass unser Team die notwendigen Maßnahmen ergreift, um den Zustand des Badezimmers zu verbessern.Was das Parken betrifft, verstehen wir, dass es etwas umständlich sein kann. Aufgrund unserer zentralen Lage in der Stadt kann das Parken eine Herausforderung darstellen. Wir arbeiten jedoch daran, unseren Gästen so gut wie möglich bei der Parkplatzsuche zu helfen.Wir danken Ihnen nochmals für Ihr wertvolles Feedback. Wenn Ihre Reisen Sie wieder in unsere Stadt führen, würden wir uns freuen, Sie erneut bei uns in der Residenza d'epoca Hotel de Ville begrüßen zu dürfen.Herzliche Grüße,Residenza d'epoca Hotel de Ville

10/10 – Uitstekend

S C

1 nacht verbleven in juli 2023
Reactie van Chiara C. op 22 jul 2023
Dear Guest,Thank you so much for taking the time to share your review. We are absolutely thrilled to hear that you had a fantastic experience during your stay with us at Residenza d'epoca Hotel de Ville.Your kind words and positive feedback mean the world to us. It's a great source of pride for our team to know that you enjoyed your time with us to the fullest.We are delighted that our services and amenities met your expectations and that you found our location to be convenient for your needs.We truly appreciate your decision to stay with us, and we are grateful for your generous review. If your travels bring you back to this beautiful city, we would be more than happy to welcome you back to Residenza d'epoca Hotel de Ville for another outstanding stay.Once again, thank you for your glowing review, and we hope to see you again soon!Best regards,Residenza d'epoca Hotel de Ville

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Despite the entrance to the hotel between 2 doors to McDonalds, the hotel is very modern and in a great location in the old town.
2 nachten verbleven in juni 2023
Reactie van Giacomo Parodi op 9 jul 2023
Thanks for the review and the opinion expressed,we are pleased that your stay at our Hotel has gone to the best. .Hoping to welcome you on a future occasion at our Hotel.Best regards,Hotel de Ville ****

10/10 – Uitstekend

Dulce

1 nacht verbleven in juni 2023
Reactie van Giacomo op 17 jul 2023
Grazie per la recensione ed il giudizio espresso,siamo molto felici che il soggiorno presso la nostra struttura sia trascorso al meglio,Sperando di poterVi accogliere in una futura occasione,Cordiali Saluti,Giacomo ParodiHotel de Ville

8/10 – Goed

Kristin

1 nacht verbleven in juni 2023
Reactie van Giacomo op 17 jul 2023
Thanks for the review and the opinion expressed,we are very happy that your stay at our Hotel is at its bestHoping to welcome you again on a future occasion,Best Regards,Giacomo ParodiHotel de Ville

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very convenient for tourism. Excellent friendly staff. Comfortable simply furnished room. Small old shower but it worked well. Very good breakfast options. The entrance area to the hotel building does not look good but once inside this old grand villa it shows real charm
1 nacht verbleven in juni 2023
Reactie van Giacomo Parodi op 25 jun 2023
Thanks for the review and the opinion expressed,we are pleased that your stay at our Hotel has gone to the best. Especially for the professionalism and kindness of our staff always available to our guests to make your stay unforgettable and relaxing.Hoping to welcome you on a future occasion at our Hotel,Best Regards,Giacomo Parodi Hotel de Ville

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was nice and the staff was excellent. The people at the front desk were really fantastic, very helpful and knowledgeable about the area. In fact on our last day they were unable to reach a cab by phone (no one answered) so the man at the front desk walked around the corner and ordered a cab in person for us. Outstanding service!
5 nachten verbleven in juni 2023
Reactie van Giacomo Parodi op 17 jun 2023
Thanks for the review and the opinion expressed,we are pleased that your stay at our Hotel has gone to the best. Especially for the professionalism and kindness of our staff always available to our guests to make your stay unforgettable and relaxing.Hoping to welcome you on a future occasion at our Hotel,Best Regards,Giacomo ParodiHotel de Ville - Residenza d'epoca ****

6/10 – Redelijk

Laura

Negatief: Comfort kamer
Unsafe area I was robbed!
Bad bad area of town. Never felt safe inside or outside this hotel! The area near the main train station looks nice and has nice hotels. My phone was stolen. The sketchy people outside the hotel are stalking the tourist. This hotel entrance is in the middle of a McDonalds! All the shops near this hotel are gross filled full of junk from middle eastern people. Not a true Italian vacation experience at all! Just gross unsafe area! Beds are hard, pillows are flat, Lobby is in the kitchen, noisy starting at 6am when they start breakfast. Ask for new room but they said no. Could not sleep for 3 days! Not a 4 star hotel in US standards at all. More like a 3. 2 wonderful staff. Day front desk lady and night front desk man. Very helpful when my phone was stolen. Rest of staff does not dress appropriately junky street close. Would not stay here ever again. If I have to come back to Genoa and stay there for another cruise I will only stay near the train station. In one of those nice hotels. Don’t let the fact that this is by the aquarium fool u. Defiantly not kid friendly area. Pass on this hotel if you care about your safety!
3 nachten verbleven in juni 2023
Reactie van Giacomo Parodi op 17 jun 2023
Good morning,Thanks for the review and the opinion expressed,We are sorry that the stay was not spent at its best and will certainly take into consideration his advice to improve the experience of our guests. We sincerely thought a lot about how to respond to this expression of your thought, obviously hoping that what happened in the Hotel did not affect the judgment. In fact you had been offered a change of room but obviously it would have been a double upgrade of type and would have had to pay a small supplement. Especially in these few years we had never seen so much rudeness in a guest as, I would just remind you, that your husband has allowed himself to do his own personal needs on a wall of our corridors (among other things protected by the Superintendence of Italian cultural heritage since 1600). Sincerely,Giacomo ParodiHotel de Ville - Residenza d'epoca ****

10/10 – Uitstekend

Robert

1 nacht verbleven in mei 2023
Reactie van Chiara C. op 28 mei 2023
Dear Robert, thank you for taking the time to leave us such a kind review, we are happy to know that the staff and the hotel were up to your expectations, we hope to have you back in the future as our welcome customer, best regards

6/10 – Redelijk

Mor

Positief: Netheid
Negatief: Comfort kamer
Uncomfortable
We didn’t enjoy our night at de ville. The bed and pillow ware very uncomfortable it was hard to fall asleep. Moreover, we had stairs in the room and it was scary to use them. Feels like it is about to detach from the wall in any second. It is moving and doing a strange noise while climbing up and down. Also the area is not pleasant.
1 nacht verbleven in april 2023
Reactie van Giacomo Parodi op 3 mei 2023
Good morning,we are very sorry that your stay is not spent at best at our property.We hope to welcome you on a future occasion to be able to make all our services,Best Regards,Giacomo ParodiHotel de Ville Residenza d'epoca

8/10 – Goed

hila

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good place near the port
The hotel is located right next to Genoa port and the aquarium . This can be problematic if you arrive by car since it's sometimes difficult to park for unloading near the hotel. The hotel itself is beautiful with unique decoration and style. Our room was spacious and comfortable with a large bathroom but a bit dark with a small window. Breakfast costs 12 euro for adults (half for kids), and it's very high quality where you can order multiple items from a menu in addition to the buffet. Employees are very kind and helpful
2 nachten verbleven in april 2023
Reactie van Giacomo Parodi op 3 mei 2023
Thank you for the review and the opinion expressed, we are very happy that the stay at our Hotel is spent at its best, appreciating the room for breadth and cleanliness.Hoping to welcome you on future occasions,Best regards,Hotel de Ville Residenza d'epocaGiacomo Parodi

10/10 – Uitstekend

Gary

2 nachten verbleven in april 2023
Reactie van Therese C. op 18 apr 2023
Dear Gary, thank you for taking the time to leave us a kind review; we are pleased to know that the staff and the structure have been up to expectations, we hope to have you again as our welcome guest in the future, Best regards, Therese C. Historical residence Hotel de Ville

10/10 – Uitstekend

Christian

1 nacht verbleven in april 2023
Reactie van Therese C. op 11 apr 2023
Thank you for the review and the opinion expressed, we are very happy that you enjoyed our Hotel Hoping to welcome you on a future occasion,Best Regards, Therese C Hotel de Ville

10/10 – Uitstekend

Moira

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful boutique hotel in a central location - a large comfy room and helpful welcoming staff - I would love to come back some time
1 nacht verbleven in april 2023
Reactie van Hotel de Ville residenza d'epoca op 6 apr 2023
Dear Moira, thank you for taking the time to leave us such a kind review, we are happy to know that the Staff and the Hotel have been up to your expectations; we hope to have you again as our customer in the future, best regards, Therese C. Hotel de Ville residenza d'epoca

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unfriendly and noicy
Extreme noice from the highway and unfriendly service. Not recommended.
2 nachten verbleven in maart 2023
Reactie van Giacomo Parodi op 13 apr 2023
Good morning,Thanks for the review and the opinion expressed, We are very sorry that the stay did not go to the best.But we think that, even if she did not feel well, she should have paid the bill and not run away without proceeding to the balance of the room after also blocking the credit card.Best Regards,Giacomo ParodiHotel de Ville

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great for family travel
One of the only hotels I could find with 2 beds. This was a beautiful room with 2 floors and 2 bathrooms and a spiral staircase. Staff was friendly and efficient and gave us lots of information about the surrounding area, places to eat and visit. Only stayed 1 night before a cruise but it was memorable. Right across from the waterfront where all the action is. Perfect for family travel.
1 nacht verbleven in maart 2023
Reactie van Therese C. op 11 apr 2023
Thank you for the review and the opinion expressed, we are very happy that you enjoyed our Hotel Hoping to welcome you on a future occasion,Best Regards, Therese C Hotel de Ville

10/10 – Uitstekend

Lasharle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were excellent. The breakfast was wonderful and the restaurant was very good for dinner. The location was an easy walk to historical sites. Very reasonably priced for the accommodations.
1 nacht verbleven in maart 2023
Reactie van Therese C. op 17 mrt 2023
Thank you for the review and the opinion expressed, we are very happy that you enjoyed our Hotel Hoping to welcome you on a future occasion,Best Regards, Therese C Hotel de Ville

10/10 – Uitstekend

Denise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is convenient to the Marina and the old town of Genoa. The roads to get to the hotel are difficult to navigate and parking isn't the most conveninet. Overall, the hotel was nice. However, I paid for a water view, which we got after you looked across the elevated highway.
2 nachten verbleven in maart 2023
Reactie van Therese C. op 16 mrt 2023
Thank you for the review and the opinion expressed, we are very happy that you enjoyed our Hotel Hoping to welcome you on a future occasion,Best Regards, Therese C Hotel de Ville