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Beoordelingen van Shangri-La Golden Sands, Penang

4 out of 5
Shangri-La Golden Sands, Penang
Jalan Batu Feringgi, George Town, Penang

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 410 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 349 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 142 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 66 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 33 van 1000 beoordelingen" "

8,0/10

Netheid

8,4/10

Personeel en service

8,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Afzal

3 nachten verbleven in juli 2023
Reactie van SL Penang op 22 aug 2023
Thank yo for your feedback. We hope to welcome you back for a truly memorable stay in the near future.

8/10 – Goed

Rachida

6 nachten verbleven in juni 2023
Reactie van SL Penang op 17 jul 2023
Thank you for sharing your review. We look forward to welcoming you back soon.

6/10 – Redelijk

Clint

Reisde met partner
Positief: Voorzieningen
Negatief: Personeel en service
The grounds are well maintained and the pool area is spacious and clean. The hotel is right on the beach. The building is very traditional - half moon shaped with dozens of balconies. The interior of the room (we stayed in 628) is old and ready for an upgrade. The bathroom in particular is old and mouldy. The walls and furniture are damaged with scratches and stains. It’s all way passed its prime. Our bedsheets had little holes here and there. They are making upgrades at the moment, but that will cost the guests their quiet time. We couldn’t stand the drilling and hammering and asked to be moved to another part of the building. A rude doorman made it very clear: no Grab pick-up allowed on hotel grounds!
Reactie van SL Penang op 27 mrt 2023
Thank you for sharing your feedback for our continuous experience. We hope to have another opportunity to welcome you for a truly memorable stay in the near future.

8/10 – Goed

Wilhelmina, Spijkenisse

Reisde met partner
Positief: Netheid, personeel en service
Een goede service en lokatie prima bus voor de deur om baar georgetown te gaan. Ook heeft het hotel een gratis shuttlebus naar georgetown. In de loungebar heel lief personeel Jalita heeft voor iedere klant een woordje over. Toppie hoor zo hoort het.
6 nachten verbleven in februari 2020
Reactie van GSH op 2 mrt 2020
Dear Wilhelmina, Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! It was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best. Best regards, Suleiman TAR Director of Communications

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ligging is perfect aan t strand en ook nog een mooi zwembad! Heel vriendelijk en voorkomend personeel. Niks is teveel voor ze. Snelle check-in/uit. En n goed weliswaar klein business center. Ontbijt helemaal prima
5 nachten verbleven in februari 2020
Reactie van GSH op 17 feb 2020
Dear Guest, Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! It was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best. Best regards, Suleiman TAR Director of Communications

10/10 – Uitstekend

Narinderparkash

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice resort for families with childeren. The resort provides several facilities for childeren. Very nice
6 nachten verbleven in oktober 2018
Reactie van GSH op 1 nov 2018
Dear Ms. Narinder, Thank you for choosing Golden Sands Resort as your holilday resort. We are delightful to hear that you and your family enjoyed your holiday. Nothing will please us than our guest's satisfaction as providing customer service is our main priority in this hotel. Furthermore, we are looking forward to see you again soon in your next visit to experience our hospitality at its best! Best regards, Suleiman TAR Director of Communications

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Service,netheid, faciliteiten prima.
Service, netheid en faciliteiten (gym, lounge met AC, zwembaden met badmeester) zijn prima. ‘S ochtends een zeer uitgebreid ontbijt buffet. Het hotel wordt veel bezocht door gezinnen met kinderen. Bepaalde delen van het resort verdienen wat “TLC” (tapijt op de 6e verdieping)
4 nachten verbleven in juli 2018
Reactie van GSH op 30 jul 2018
Dear Peter, Thank you for staying with us and we are delighted to hear that your overall stay at Golden Sands Resort Penang was satisfied! We are happy to receive your compliments. Providing excellent customer service is what we pride against and we certainly forward to welcoming you back soon to experience our hospitality at its best again in the future. Best regards, Suleiman TAR Director of Communications

8/10 – Goed

Hendrik

Positief: Netheid, personeel en service en comfort kamer
Gezellig familiehotel
Dit bleek een waar famIliehotel te zijn. Er waren erg veel gezinnen met jonge kinderen. Logisch, want er zijn leuke attracties voor de kleintjes rondom het zwembad. Voor echte zwemmers is er echter weinig ruimte. Er is een zwembad voor volwassenen maar dan zwem je rondjes als een goudvis in een kom! De kamer was prima. Wat oubollig misschien, maar het balkon met geweldig uitzicht op zwembad en zee maakt een hoop goed! Wij hadden per abuis zonder ontbijt geboekt, dus daar kan ik niets over zeggen. De ligging is prima. Nabij ATM, restaurants ( een heel goede is :Magic1 schuin aan de overkant). De WiFi in de kamer was matig. De bus ( 101 of 102) brengt je voor weinig geld naar Georgetown, oa het winkelcentrum Gurney. De bushaltes zijn om de paar honderd meter en de bus rijdt heel frequent. Een kaartje koop je bij de chauffeur.
3 nachten verbleven in januari 2018
Reactie van GSH op 5 feb 2018
Dear Hendrik, Your kind words are truly appreciated! Thank you for choosing Golden Sands Resort for your stay. It’s a real pleasure to know that you had enjoyed your stay with us. You are right, our hotel is a family and kids friendly resort. The resort has been voted by the readers of Holidays with Kids as the Top Ten Family Resort 2017 in Asia. It’s true that we’re located at a location where we’re able to provide guests with the utmost convenience environment. We also provide complimentary shuttle services should you want to venture out to the George Town. We appreciate your time in sharing this review and hope that we will have an opportunity to welcome you back to our resort again in the future. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
The resort offers a great pool which is excellent for families. Other facilities downstairs are also superb. The rooms themselves are mediocre at best and in need of an update. Bear in mind that a mosque is on the premises and nuisance because of noise may be experienced.
1 nacht verbleven in januari 2018
Reactie van GSH op 3 feb 2018
Dear Guest, Firstly I must specifically thank you for choosing our resort to spend your holiday with us and I am deligthed to know that you were happy with the facilities. We have taken note about your feedback with regards to the room and shared it with concerned department. Once again, thank you for your constructive feedback. We do hope to have the chance to serve you again in the near future. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

10/10 – Uitstekend

Hong Sum

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The water activities and therapeutic services are great , will definitely re-visit SGL Golden Sands 😎
2 nachten verbleven in april 2024
Reactie van SL Penang op 30 apr 2024
Thank you for sharing your review. We are pleased to hear about your feedbaCK. Looking forward to welcoming you back soon.

10/10 – Uitstekend

Melissa Elizabeth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great resort if you just want somewhere to go to relax. Everyone was really nice Multiple pools to choose from, good food and drinks.
2 nachten verbleven in april 2024
Reactie van SL Penang op 15 apr 2024
Thank you for sharing your review. We are pleased to hear about your relaxing stay at our resort. Looking forward to welcoming you back soon.

10/10 – Uitstekend

Carlie Naomi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay here. We upgraded to an Executive seaview room and we are glad we did. A great view of the sea and the pool. Breakfasts were good. We loved the pools and the resident lizards. An amazing place for families with young kids with the waterslides on the property. Its also a short walk to the longbeach hawker market and the BoraBora bar! Overall we loved this place. Just a note, we travelled during Ramadan and think it did affect how much was open, esp during the day.
7 nachten verbleven in maart 2024
Reactie van SL Penang op 26 mrt 2024
We are pleased to hear about your wonderful stay. We look forward to welcome you back soon!

8/10 – Goed

Ralph

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very knowledgeable, efficient and friendly throughout the hotel. Check in and check out was a breeze. Transport easy using Grab. Beach is so so but clean.
3 nachten verbleven in maart 2024
Reactie van SL Penang op 25 mrt 2024
Thank you for sharing your review. We look forward to delighting you again soon.

8/10 – Goed

Rosalinda A

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
This hotel have good location, is convenient
2 nachten verbleven in maart 2024
Reactie van SL Penang op 19 mrt 2024
Thank you for sharing your review. We look forward to welcoming you back.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van SL Penang op 1 apr 2024
Thank you for rating us. We hope to welcome you back soon.

10/10 – Uitstekend

Navaid

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My wife and I had an exceptional stay at the Golden Sands Resort in Penang. This resort is a paradise for water enthusiasts, offering an extensive array of swimming facilities and watersports activities, which you can even negotiate to fit your budget. The dining options available within a short 5 to 10-minute walk are incredibly diverse, catering to a wide range of palates with Indian, Malay, Thai, and Arab/Turkish cuisines. The housekeeping staff deserves special mention for their impeccable service, ensuring our room was always clean and inviting. The breakfast buffet was a daily highlight, offering a varied selection from continental dishes to local specialties, providing a taste of Penang's rich culinary heritage. I wholeheartedly recommend the Golden Sands Resort to anyone looking to immerse themselves in the beauty and culture of Penang. Attractions such as the Entopia Butterfly Park and Escape Theme Park are conveniently close, enhancing our experience. Moreover, the availability of Grab (the local equivalent of Uber) made exploring Penang, including the historical Georgetown, both easy and enjoyable. This stay has left a lasting impression on us, making it a holiday we will always cherish. Although I do not have any children at the moment, it is a very child-friendly resort. I will certainly bring my children here in the future when I have some.
8 nachten verbleven in februari 2024
Reactie van SL Penang op 7 mrt 2024
Thank you for sharing your excellent stay at our resort. We look forward to delighting you again soon.

6/10 – Redelijk

May, Bangsar South City

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property wear out seriously, food so so, food selection less, parking limited and far but buggy service available (need to wait for turn 10-15min on peak), room partitions was bad as can hear next room noise. Chairs on beach wont re arrange daily. Beach was public with half man made sand.
2 nachten verbleven in februari 2024
Reactie van SL Penang op 7 mrt 2024
Thank you for sharing your feedback. We will continuously improve to enhance our guests' stay experience. We hope to have another opportunity to welcome you back in the near future.

10/10 – Uitstekend

Frank

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful location. Worth paying the upgrade for an ocean view room. It's a lovely hotel with a great atmosphere and beautiful gardens leading directly to the beach.
7 nachten verbleven in februari 2024
Reactie van SL Penang op 28 feb 2024
Thank you for sharing your wonderful stay experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

rebecca

5 nachten verbleven in februari 2024
Reactie van SL Penang op 28 feb 2024
Thank you for rating us 5/5. We are pleased to hear that you enjoyed your stay. Looking forward to welcoming you back soon.

10/10 – Uitstekend

Sandra

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wir hatten einen wunderschönen Aufenthalt. Das Büfett war hervorragend asiatisch. Tolle Auswahl. Für Kinder eine gute Wahl mit vielen Rutschen und Spielmöglichkeiten
3 nachten verbleven in januari 2024
Reactie van SL Penang op 29 jan 2024
Thank you for sharing your wonderful stay experience. We are pleased welcome you to our resort. Looking forward to delighting you on your next vacation with us.

8/10 – Goed

Kee Jye

2 nachten verbleven in januari 2024
Reactie van SL Penang op 29 jan 2024
Thank you for sharing your review. We are pleased to hear that you enjoyed your stay. We hope to welcome you back soon.

6/10 – Redelijk

roberto

Negatief: Personeel en service
Service schlecht, personal schlecht ausgebildet, teilweise arrogante antworten des personals
2 nachten verbleven in januari 2024
Reactie van SL Penang op 23 jan 2024
Thank you for your feedback. We are sorry to hear about the inconvenience you encountered during this stay. We hope to have another opportunity to welcome you back for a better stay experience in the near future.

8/10 – Goed

Muhamed

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
The soundproofing in the room is in need of improvement. We were situated in a lower floor just above an area heavy with staff movements and the noise from there was quite inconvenient. The sound of luggages and trolleys were also very audible. Other than that, it's a very family friendly resort which kept our two year old very occupied.
3 nachten verbleven in januari 2024
Reactie van SL Penang op 11 jan 2024
Thank you for sharing your feedback for our continuous improvement. We hope to welcome you back soon.

8/10 – Goed

Carina

Positief: Comfort kamer
Semester Batu Feringgi
Trevligt poolområde. Bra frukost. Bra mat på foodcourt’en några 100 meter från hotellet. Stördes av böneutropare intill vårt rum.
1 nacht verbleven in januari 2024
Reactie van SL Penang op 11 jan 2024
Thank you for sharing your review. We hope to have another opportunity to welcome you back soon.

8/10 – Goed

AARTI

Reisde met familie
Positief: Personeel en service, voorzieningen
The beach is beautiful..The pool is lovely…The staff are excellent….however the rooms & bathrooms were old and outdated. Also the sofa in the room was not vacuumed properly..when we lifted the cushions you could see the dirt and dust. We were also disappointed that the breakfast was cleared by 10.30am whereas it said that it was on till 11am. On the 1st when they couldn’t cope at the garden cafe and asked us to go to Ziggys for breakfast, it was a huge disappointment regarding the variety & quantity of food over there.
4 nachten verbleven in december 2023
Reactie van SL Penang op 9 jan 2024
Thank you for your comments. We appreciate your comments for our continuous improvement and hope to have another opportunity to serve you better on your next visit to Penang.

8/10 – Goed

Shakil

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Great experience staying at Golden Sands. Friendly and accomodating staff, convenient location for local shops, eateries, massages, atm and night markets. Bathrooms and rooms were clean and beds were comfortable. The hotel itself is on the older side and could do with a slight update, maybe even just a coat of paint. Would definitely recommend staying here. Huge variety at the breakfast buffet with numerous options catering to all dietary requirements. No need to leave the facility as everything was there. Pool facilities were amazing with multiple pools for different age groups with slides as well. Property backs on to the beach with amazing watersport options eg. Jetskiing, parasailing, donut boat riding, banana boat riding. Had an amazing family holiday, nice and relaxing as well as action packed.
3 nachten verbleven in januari 2024
Reactie van SL Penang op 9 jan 2024
Thank you for sharing your review. We are pleased to hear about your wonderful stay and hope to welcome you back soon.

6/10 – Redelijk

Hiroyuki

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
2 nachten verbleven in december 2023
Reactie van SL Penang op 9 jan 2024
Thank you for rating us. We hope to welcome you back soon.

8/10 – Goed

Pek Kwan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice view from my room
2 nachten verbleven in december 2023
Reactie van SL Penang op 2 jan 2024
Thank you for sharing your comment. We look forward to welcoming you back soon.

8/10 – Goed

Hilary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful pools and gardens, definitely a family resort.
3 nachten verbleven in december 2023
Reactie van SL Penang op 2 jan 2024
Thank you for your comments. We are pleased to hear about your wonderful stay. Looking forward to welcoming you back soon.

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van SL Penang op 2 feb 2024
Thank you for rating us 5/5. We are pleased to hear about your memorable experience. We look forward to welcoming you back soon.

8/10 – Goed

yuk lan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
房間舒適
2 nachten verbleven in december 2023
Reactie van SL Penang op 29 dec 2023
Thank you for your feedback. We look forward to welcoming you back soon.

6/10 – Redelijk

Mattias

1 nacht verbleven in december 2023
Reactie van SL Penang op 2 jan 2024
Thank you for your feedback. Please do not hesitate to contact us for further enquiries.

2/10 – Ontzettend slecht

Roger

Reisde met partner
Negatief: Netheid
We were hoping to spend a nice and luxurious Christmas weekend at this hotel I always heard good things about Shangri La hotels in general. We paid en excess of US$ 700 for 2 nights and didn’t even get breakfast included. The room was dirty and simple for the price we paid. We were told the Christmas’s Eve dinner would include Turkey as per request yet it ended up to be a simple 4 * BBQ buffet. As you can observe from the pictures the room was not at all cleaned well. And the night of arrival one of the 2 elevators had dirty napkins, receipts and a used mask on the floor which I quietly pointed out to reception and the next day around noon it was still dirty. Overall sadly enough not at all what I expected. Sorry but I do travel a lot around the world I love being in Malaysia but disappointed
2 nachten verbleven in december 2023
Reactie van SL Penang op 29 dec 2023
Thank you for your feedback. We are sorry to hear about your unpleasant stay experience which has been highlighted to our management for our continuous improvement to enhance our guests' stay experience. We do hope to have another opportunity to welcome you back for a truly memorable stay in the near future.

6/10 – Redelijk

WAI KEI

Positief: Netheid, comfort kamer
Negatief: Personeel en service
just normal
the staff didn't tell me where is the lift to go the room, when and where is the restaurant for breakfast, and how to connect to the wifi. I have to one by one to ask.
2 nachten verbleven in december 2023
Reactie van SL Penang op 2 jan 2024
Thank you for your feedback. We apologise for the inconvenience you experienced and we strive to improve our service for the comfort of our guests. We hope to have another opportunity to welcome you back in the near future.

2/10 – Ontzettend slecht

Alvin

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Room assignment
Second time staying here, booked for deluxe room but gave me a room without the balcony.
Very crowded week
1 nacht verbleven in december 2023
Reactie van SL Penang op 18 dec 2023
Thank you for the feedback. We are sorry to hear about the inconvenience you had experienced. Do let us know should you have further enquiries.

6/10 – Redelijk

An An

Reisde met familie
3 nachten verbleven in december 2023
Reactie van SL Penang op 12 dec 2023
Thank you for your feedback. We look forward to welcoming you back soon.

10/10 – Uitstekend

Amarjit

2 nachten verbleven in november 2023
Reactie van SL Penang op 5 dec 2023
Thank you for sharing your wonderful stay experience. We hope to welcome you back soon.

10/10 – Uitstekend

Nageshewari

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very public relations and friendly staffs
1 nacht verbleven in november 2023
Reactie van SL Penang op 5 dec 2023
Thank you for sharing your wonderful stay experience. We hope to welcome you back soon.

10/10 – Uitstekend

Soot Fern

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would like to commend Ms Jalita as she have rendered great service while we are having our breakfast buffet. She constantly looked after our needs such as assisting to fill our beverages and checking if we are satisfied with the food. On the other hand the room service fish n chips was really good and the garden salad was fresh , fish was tender n juicy. We have a wonderful stay here will surely return on our next vacations early next year.
2 nachten verbleven in november 2023
Reactie van SL Penang op 5 dec 2023
Thank you for sharing your wonderful stay experience. We hope to welcome you back soon.

4/10 – Matig

KAZUKI

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
チェックイン チェックアウトが遅すぎ。 リゾートなのに12時チェックアウトはありえない
2 nachten verbleven in november 2023
Reactie van SL Penang op 20 nov 2023
Thank you for sharing your feedback. We apologise for the inconvenience you had experienced. We hope to have another opportunity to welcome you back.

10/10 – Uitstekend

Bhasin

2 nachten verbleven in november 2023
Reactie van SL Penang op 5 dec 2023
Thank you for sharing your wonderful stay experience. We hope to welcome you back soon.

6/10 – Redelijk

Liangzhao

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
water ponding in toilet....old facility
2 nachten verbleven in november 2023
Reactie van SL Penang op 14 nov 2023
We are sorry to hear about the inconvenience you had experienced. We have taken note and will continue to improve for the comfort of all our guests.

8/10 – Goed

KAORI

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van SL Penang op 14 nov 2023
Thank you for your rating. We hope to welcome you back for a truly memorable vacation.

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best family hotel
Amazing. Food, staff, room were fantastic. We loved every minute. Hard to leave. The best family holiday ever. Thank you for taking care of us.
Kids water play
Couldn’t get the kids off.
Great area for families
The food was lovely. I tried to eat through the menu.
5 nachten verbleven in oktober 2023
Reactie van s op 30 okt 2023
Thank you for sharing your wonderful stay. We look forward to welcoming you back soon.

10/10 – Uitstekend

Jackeline

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in oktober 2023
Reactie van SL Penang op 24 okt 2023
Thank you for sharing your review. We look forward to delighting you again soon.

10/10 – Uitstekend

ANIL

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff and Great views from hotel
Excellent stay
1 nacht verbleven in oktober 2023
Reactie van SL Penang op 24 okt 2023
Thank you for sharing your review. It has been our pleasure to welcome you to Shangri-La Golden Sands. Looking forward to welcoming you back soon.

6/10 – Redelijk

Wilson

Reisde met familie en kleine kinderen
The room conditions is aging and the design old school. When first time I check in the room and the mattress cover and comforter had some small dry blood signs and some look like fresh blood. I feel uncomfortable and request hotel to change the comforters and quilt. Further, I feel the bath room should renovate and other furnitures look very old.
1 nacht verbleven in oktober 2023
Reactie van SL Penang op 20 okt 2023
Dear Wilson,Thank you for sharing your review. Weappreciate your review for our continuous improvement. We look forward to welcoming you back for a truly memorable stay in the near future.

6/10 – Redelijk

Wilson

Reisde met familie en kleine kinderen
Positief: Netheid
The room conditions is aging and the design old school. When first time I check in the room and the mattress cover and comforter had some small dry blood signs and some look like fresh blood. I feel uncomfortable and request hotel to change the comforters and quilt. Further, I feel the bath room should renovate and other furnitures look very old.
2 nachten verbleven in oktober 2023
Reactie van SL Penang op 20 okt 2023
Dear Wilson,Thank you for sharing your review. We appreciate your comments for our continuous improvement. We hope to have another opportunity to welcome you back for a truly memorable stay in the near future.

6/10 – Redelijk

Jaswin

Reisde met partner
High rates standard not met
3 nachten verbleven in september 2023
Reactie van SL Penang op 4 okt 2023
Thank you for your feedback. We appreciate your comments for our continuous improvement and we hope to have another opportunity to welcome you back for a truly memorable experience.

6/10 – Redelijk

Yvette, Maple Ridge

Reisde met partner, Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No hot water the 1st night. Air conditioner leaked badly the 2nd night and 3rd day. Toilet wouldn’t flush.
3 nachten verbleven in september 2023
Reactie van SL Penang op 2 okt 2023
Thank you for your feedback. We apologise for the inconvenience you had encountered during your recent stay. We have informed the respective departments of the rectification needed to ensure all our guests have a pleasant stay with us. We hope to have another opportunity to welcome you back on your next visit.