Exterieur

Beoordelingen van Days Inn by Wyndham Gilroy

2 out of 5
Days Inn by Wyndham Gilroy
8292 Murray Avenue, Gilroy, CA

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 175 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 247 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 262 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 177 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 143 van 1004 beoordelingen" "

6,4/10

Netheid

7,2/10

Personeel en service

6,0/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Sleets en versleten hotel. Niet schoon. Renovatie hard nodig
2 nachten verbleven in september 2019
Reactie van Hotel Manager op 24 sep 2019
Dear Guest, Thanks for your stay at our hotel. We are addressing your observations about upgrades and cleaning for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager

6/10 – Redelijk

Norma, Santa Barbara

Reisde met partner
Las recepcionistas son muy amables la de la mañana y la tarde de n la semana. Algunas housekeeping no son amables. Soy cliente fijo y voy seguido y van dos veces que olvido mis cargadores de cell y una batería portátil de mi computadora y cell y no me la regresaron aun cuando llame y fui. Eso me pone mal
2 nachten verbleven in mei 2024

10/10 – Uitstekend

DAVID

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always convenient using app / location
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Jasmine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Luseane

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in april 2024

8/10 – Goed

Vilomar

1 nacht verbleven in maart 2024

6/10 – Redelijk

Suresh C.

2 nachten verbleven in februari 2024

8/10 – Goed

Piero

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Me gustó , pero falta q el wifi lo pongan dentro de la habitación ..
1 nacht verbleven in januari 2024

6/10 – Redelijk

Clark

Zakenreiziger, Reisde met partner
......
1 nacht verbleven in december 2023

8/10 – Goed

curt

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

6/10 – Redelijk

Montserrat

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023

4/10 – Matig

Norma, Santa Barbara

Negatief: Netheid, personeel en service
Está bien pero no me gusto que pague por tres niches y no me limpiaron el cuarto ni dieron tratas limpias. La resepcionista dio mal actitud

8/10 – Goed

Amy

1 nacht verbleven in oktober 2023
Reactie van gm op 2 nov 2023
Dear Guest, Thanks for the stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Visit us again soon. Sincerely, Hotel Manager.

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The property was ok but could do away with the local riff raff
1 nacht verbleven in oktober 2023
Reactie van gm op 2 nov 2023
Dear David, Thank you for your stay. We appreciate your feedback. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

8/10 – Goed

david

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Good value
Great value. Mostly upgraded. Desk chair broken, light bulbs out, handicap bar broken away from bathtub, soap dispenser coming off bathroom wall. Friendly staff. I would stay again.
3 nachten verbleven in oktober 2023
Reactie van gm op 2 nov 2023
Dear Guest, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was just a one night stay. Moving family member. So didn’t need much
1 nacht verbleven in oktober 2023
Reactie van gm op 16 okt 2023
Dear David,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

8/10 – Goed

Darin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Place was clean and friendly. They need to enforce quiet time.. there were teenagers in the spa and running around all hours of the night. Makes for tough sleep when in town for business
3 nachten verbleven in september 2023
Reactie van GM op 4 okt 2023
Dear Darin,Thank you for your kind feedback. We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. Please visit us again.Sincerely,Hotel Manager.

8/10 – Goed

Michael

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
TLC
Maintenance is needed in the rooms
1 nacht verbleven in september 2023
Reactie van GM op 20 sep 2023
Dear Michael,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance. Sincerely, Hotel Manager.

4/10 – Matig

Keiichi

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
施設自体老朽化しており、部屋自体がほこりっぽく、床も埃で汚れている感じだった。施設周辺にはBurger King等、お店も多く、食事には困らないが、部屋が全体的に清潔感がなく、落ち着かなかった。また朝食付きとのことであったが、コーヒー等の簡単なドリンクと袋入り菓子パンがフロントデスク脇に置いてあるだけで、朝食付きという言葉があてはまるのか、甚だ疑問である。
1 nacht verbleven in september 2023
Reactie van GM op 12 sep 2023
Dear Guest, We are sorry our hotel did not meet your expectations. Our team will check where we went wrong and will take corrective actions for maximum betterment. You can be sure that we’re changing and improving the hotel all the time to better satisfy guests. Nothing is more important than a great guest experience. We hope you’ll give us another try in the future.

8/10 – Goed

Buenaventura

1 nacht verbleven in september 2023
Reactie van gm op 2 nov 2023
Dear Buenaventura,Thank you for your stay. We appreciate your feedback. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.

8/10 – Goed

Diane, Santa Clara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van gm op 7 sep 2023
Dear Diane, Thank you for your stay. We appreciate your feedback. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 – Uitstekend

Elva

1 nacht verbleven in augustus 2023
Reactie van GM op 7 sep 2023
Dear Thomas,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again. Sincerely, Hotel Manager

10/10 – Uitstekend

Barbara

1 nacht verbleven in juli 2023
Reactie van General Manager op 23 aug 2023
Dear Barbara,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again.

10/10 – Uitstekend

Telesforo

1 nacht verbleven in juli 2023
Reactie van General Manager op 23 aug 2023
Dear Telesforo,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future.

6/10 – Redelijk

Jason

Zakenreiziger
Negatief: Voorzieningen
Decent place for a fair price
2 nachten verbleven in juli 2023
Reactie van Hotel Manager op 10 aug 2023
Dear Guest, We are sorry our hotel did not meet your expectations. Our team will check where we went wrong and will take corrective actions for maximum betterment. You can be sure that we’re changing and improving the hotel all the time to better satisfy guests. Nothing is more important than a great guest experience. We hope you’ll give us another try in the future.

8/10 – Goed

Stephanie

2 nachten verbleven in juli 2023
Reactie van Hotel Manager op 17 aug 2023
Dear Stephanie,Thank you for your stay. We appreciate your feedback. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.

8/10 – Goed

Xiongfei

1 nacht verbleven in juli 2023
Reactie van Hotel Manager op 17 aug 2023
Dear Xiongfei,Thank you for your kind feedback. We strive to provide an exceptional service every day, and we’ll use your feedback to help us improve. We hope to see you again soon.

8/10 – Goed

Araceli

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very clean and organized
1 nacht verbleven in juli 2023
Reactie van Hotel Manager op 10 aug 2023
Dear Guest, Thank you for your stay. We appreciate your positive comments about cleanliness and organization of the room and that we have met your expectations and had everything you needed. We hope to see you again the near future.

4/10 – Matig

mitch

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not a good place
Bathroom light stopped working and they couldn't fix it. Wanted us to move rings late at night. Next morning moved into a different room only to find the toilet hadn't been cleaned... Disgusting
2 nachten verbleven in juli 2023
Reactie van Hotel Manager. op 24 jul 2023
Dear mitch,We are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down.Sincerely,Hotel Manager

10/10 – Uitstekend

Cipriana

2 nachten verbleven in juli 2023
Reactie van Hotel Manager op 22 jul 2023
Dear Cipriana,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager

6/10 – Redelijk

Paula

Reisde met familie
Negatief: Personeel en service
Staff was not welcoming. Check in was a recitation of prohibitions with warnings about fees for having a pet or smoking in the room. The signs said complimentary breakfast, but the reality was coffee and pre-packaged sweet rolls.
2 nachten verbleven in juli 2023
Reactie van GM op 21 jul 2023
Dear Paula,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance. Sincerely, Hotel Manager.

8/10 – Goed

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice low-cost lodging.
2 nachten verbleven in juli 2023
Reactie van Hotel Manager op 13 jul 2023
Dear Gary,Thank you for your stay. We appreciate your kind words and are glad to hear that you found our lodging to be a nice low-cost option. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely,Hotel Manager

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I arrive 2 hours before check in and they still accommodated me. The room was clean and well appointed. The bed was comfortable and there was a refrigerator and microwave in the room. Lots of food options nearby and the neighborhood is safe. Staff is very friendly and always willing to help.
3 nachten verbleven in juli 2023
Reactie van Hotel Manager. op 11 jul 2023
Dear Thomas,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 – Redelijk

Arthur

Negatief: Netheid
The bathroom had what looked like blood splatter on the walls. The only good thing was the mattress.probably won’t stay there again.
1 nacht verbleven in juli 2023
Reactie van Hotel Manager. op 11 jul 2023
Dear Arthur,Thank you for your kind feedback. The cleanliness issues you encountered have been addressed with our housekeeping team and we will improve our process to ensure to reach the highest standards, Housekeeping staff received additional training in the level of cleanliness required of them as our employees. We’re involved in a continuous improvement process aimed at making this hotel better than ever before, and we’ll use your feedback to help us improve.Sincerely,Hotel Manager.

10/10 – Uitstekend

Ma.concepcion panduro

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Si
1 nacht verbleven in juli 2023
Reactie van Hotel Manager op 8 jul 2023
Dear Guest, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

10/10 – Uitstekend

Hadier

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The lady at the front desk very nice and friendly since I checked in she smile talking very professional and nice . I like the stay i hope back again and stay with you.
1 nacht verbleven in juni 2023
Reactie van Hotel Manager op 1 jul 2023
Dear Guest,Thank you for your kind words! We're thrilled to hear that you had a wonderful experience during your stay with us. Our team takes pride in providing excellent customer service, and it's delightful to know that the lady at the front desk made a positive impression on you with her friendly and professional demeanor. The entire hotel team will be looking forward to welcoming you back soon. Sincerely, Hotel Manager

10/10 – Uitstekend

Victoria

1 nacht verbleven in juni 2023
Reactie van Hotel Manager op 13 jul 2023
Dear Victoria,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectation. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

10/10 – Uitstekend

Luis

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Hotel Manager. op 22 jun 2023
Dear Luis,We want to thank you for sharing such encouraging feedback by giving it a 10-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager.

10/10 – Uitstekend

Shakera

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Hotel Manager. op 22 jun 2023
Dear Shakera,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager.

6/10 – Redelijk

Desiree

2 nachten verbleven in juni 2023
Reactie van Hotel Manager op 22 jun 2023
Dear Guest, Thank you for your stay and the six ratings. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager

10/10 – Uitstekend

Luis J

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy buena
1 nacht verbleven in mei 2023
Reactie van Hotel Manager. op 1 jun 2023
Dear Luis J,Thank you for your wonderful comment. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely,Hotel Manager.

8/10 – Goed

Esly

Positief: Personeel en service
Everything was fine the only thing that bothered me was the smell in the room
2 nachten verbleven in mei 2023
Reactie van Hotel Manager op 30 mei 2023
Dear Guest, Thank you for your stay. We are glad to hear that overall your experience was positive. We apologize for any inconvenience caused by the smell in your room. We will be sure to pass your feedback along to our housekeeping staff and take the necessary steps to ensure this doesn’t happen again. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 – Goed

Matthew

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Hotel Manager op 22 mei 2023
Dear Matthew, Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

6/10 – Redelijk

Karina Grisel

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Me gusto el hotel y la habitación muy cómoda lo único que no me gusto fue el trato del personal de intendencia no querían hacer limpieza diario y te gritaban a la hora de preguntarles algo me parece que el personal de oficina e incluso el manager son amables pero las que hacen la limpieza son demasiado groseras y burlonas la verdad solo por esa razón no volvería 😟
9 nachten verbleven in april 2023
Reactie van Hotel Manager op 21 apr 2023
Dear Karina Grisel,Thank you for your stay. We are glad to hear that you enjoyed your comfortable room and that you found our office staff and manager friendly. We are disappointed to hear about your experience with our cleaning staff. We take all feedback seriously, and we apologize for any negative interactions you had with them. We pride ourselves on providing excellent customer service, and we will investigate this matter and take the necessary steps to address any issues with our cleaning staff. We hope that you will give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

10/10 – Uitstekend

stephen

Positief: Personeel en service
Negatief: Voorzieningen
Homeless and drug dealing on the north side of the property fence at the Burger King.
1 nacht verbleven in april 2023
Reactie van Hotel Manager op 10 apr 2023
Dear Stephen,Thank you for your stay. We take the safety and security of our guests very seriously, and we are sorry to hear that you witnessed homeless individuals and drug dealing on the north side of our property fence. We will immediately alert the local authorities and take the necessary steps to address this issue. We want to assure you that we have security measures in place to ensure the safety of our guests, but we will work to increase our efforts to prevent any illegal activity from occurring in the vicinity of our property. Hope you will visit again soon. Sincerely,Hotel Manager

10/10 – Uitstekend

Hector

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023
Reactie van Hotel Manager op 25 mrt 2023
Dear Guest,Thanks for the stay and great feedback for giving us a 5 rating. It is encouraging. We feel proud when we get such ratings and motivate us to serve better. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 – Goed

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Coffee and hot tea 24/7.
2 nachten verbleven in februari 2023
Reactie van Hotel Manager op 21 feb 2023
Dear James,Thank you for your comment. We're delighted to offer our guests access to coffee and hot tea 24/7. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We look forward to hosting you again very soon. Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Rachelle

1 nacht verbleven in januari 2023
Reactie van Hotel Manager. op 8 mrt 2023
Dear Rachelle, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 – Uitstekend

Francie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023
Reactie van Hotel Manager op 27 jan 2023
Dear Francie,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Comfort kamer
I would still stay here again!
I chose to stay in this location because I had work scheduled near there for consecutive days. The rooms looked better in the photos and I hope I can afford a better one next time with carpet. I do not like homes or rooms with hardwood floors, but that is what I received and they were not clean. I got hairs and dirt all over my socks. I found some in the bathtub that was not cleaned up by the previous renters and maids. These were long dark ones and I know I didn't shed any because my hair is short and blond. There was no hot water or not often enough, which was typical during most of my hotels stays. Fortunately, the heater worked well and I normally make my reservations during the Winter or when the weather is cold. The microwave oven and refrigerator are necessities, in order to bring your own meals and not have to rely on fast food or the free breakfast, if any. The peephole was covered or sealed from the inside. Bring your own entertainment or comforts from home if possible, such as a laptop, DVD player, and light exercise equipment. My room was on the second floor, which required more than one trip to bring all of my things up. There was a digital clock by the bed, which not all of the rooms had that I reserved. I could not use the shower because there was no diverter on the spout and I did not know how to turn it on. Use the ironing board as an extra table or shelf.
3 nachten verbleven in januari 2023
Reactie van Hotel Manager op 25 jan 2023
Dear Guest,Thanks for your stay. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We have taken note of these comments to make sure we do better than ever for future guests. Please visit us again.Sincerely,Hotel Manager