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Beoordelingen van Macdonald Crutherland House and Spa

4 out of 5
Macdonald Crutherland House and Spa
Strathaven Road, East Kilbride, Glasgow, Scotland

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 336 van 879 beoordelingen" "
Gastenscore: 8 - Goed. 300 van 879 beoordelingen" "
Gastenscore: 6 - Redelijk. 129 van 879 beoordelingen" "
Gastenscore: 4 - Matig. 75 van 879 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 39 van 879 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Marten

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Prima hotel
1 nacht verbleven in mei 2024
Reactie van Crutherland House op 13 mei 2024
Dear Marten, I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Warmest Regards,Crutherland Hotel

2/10 – Ontzettend slecht

fabio

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not goed
5 nachten verbleven in augustus 2023

8/10 – Goed

Germaine, The Hague

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima hotel. Beetje verouderd. Goede bedden. Vriendelijke mensen.
1 nacht verbleven in augustus 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

6/10 – Redelijk

Rob

Positief: Comfort kamer
Negatief: Personeel en service
Had meer verwacht
Zeer trage bediening in het restaurant, ontbijt karig vergeleken bij andere restaurants, avondeten was te duur en te weinig voor de prijs

6/10 – Redelijk

Jessica

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The interior and rooms are in dire need of updating and refurbishment. The carpets are dingy and the plastic on the curtains were shredded due to age. The exterior was clean and the gardens and grounds were beautiful so I was surprised when I saw how run down our room was. It’s also very noisy, being able to hear every door close up and down the hallways. The rooms were kept very clean by the housekeeping staff but the decor still looked very dingy and old.
4 nachten verbleven in mei 2024

8/10 – Goed

Neil

nice building in lovely grounds . breakfast was expensive at £22.00 , it was nice but half that price would be the norm.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

christopher

1 nacht verbleven in mei 2024

10/10 – Uitstekend

Sandra, Alexandria

Reisde met huisdieren, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La alberca es grande y limpia, sauna y spa súper bien y el agua de tomar es gratis, áreas para caminar, tranquilidad y paz.
1 nacht verbleven in mei 2024
Reactie van Crutherland House Hotel op 13 mei 2024
Dear Sandra, Many thanks for taking the time to write a review, I hope you choose to stay with us again when your travels bring you back to the area.Warmest Regards, Crutherland House Hotel

4/10 – Matig

Angela

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was really looking forward to staying here with my mum, but we were disappointed with the facilities, staff and lack of care and cleanliness. The food was okay, but very expensive; mum and I had a small piece of cod, (same size as a Mr Kipling individual cake slice), a circle of crushed potato and a few stems of broccoli, followed by an individual pudding with a spoonful of ice-cream, (even though my mum had asked for cream). We didn't have drinks, just a jug of water for the table, but the bill was £60! The pool changing rooms were really cold and there was no shower gel or shampoo in the shower cubicles to wash after a swim. We rinsed out our swimsuits and put them in the spinner to dry, but it was not working. I decided to shower the next morning in our room, but the water wouldn't drain. I turned off the shower, pulled out the plug, but still the water didn't move. I put my hands in the outlet and pulled out the hair trap, which was completely gunged up with hair and soap scum! It was disgusting! At breakfast, we were shown to a table which was surrounded by loads of crumbs all over the floor! We were shocked, but in response, the waitress just said, 'yeah, there was a family sat here earlier.' During our breakfast, no-one took away our empty plates/dishes, even when they brought us our cooked items, they just weren't very attentive and didn't seem to care. We watched the waiting staff clean the vacated tables by wiping all the crumbs onto the carpet!
2 nachten verbleven in mei 2024
Reactie van Crutherland Hotel op 13 mei 2024
Dear Angela, I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. It has been shared with our housekeeping and leisure leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Warmest Regards, Crutherland House Hotel

6/10 – Redelijk

Christine

Reisde met een groep
Positief: Personeel en service, voorzieningen
As with everything you get what you pay for as was reflected in the condition of our room. Bathroom wasn't too clean, rest of our room was ok. We were concerned about the heater hanging off the wall and reported it to reception. Breakfast was good with no complaints, however, evening meal was very disappointing...3 ingredients listed on the menu of one of our dishes wasn't actually included in the dish, yet the price remained the same. We did report it but failed to get any feedback.
2 nachten verbleven in mei 2024
Reactie van Crutherland Hotel op 13 mei 2024
Dear Christine, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations while dining in our restaurant at the Crutherland Hotel. Your experience has been shared with the Restaurant Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future.Kind Regards, Crutherland House Hotel

8/10 – Goed

Michael

Reisde met partner
Positief: Personeel en service
The property is starting to show its age.
3 nachten verbleven in mei 2024
Reactie van Crutherland House op 13 mei 2024
Dear Michael,We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Kind regards,Crutherland house

10/10 – Uitstekend

chris

1 nacht verbleven in april 2024
Reactie van Crutherland House Hotel op 19 mei 2024
Dear Chris, Many thanks for taking the time to leave the Crutherland Hotel a review. We are glad to hear you enjoyed your stay with us. Kind RegardsHannahCrutherland House Hotel

4/10 – Matig

Jamie

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really poor preparation, room not ready when checked in, unable to resolve, lack of room cleaning, poor service and lack of care
2 nachten verbleven in april 2024
Reactie van Crutherland Hotel op 13 mei 2024
Dear Jamie,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your comments have been shared with our housekeeping leaders to ensure this is an isolated incident. We apologise about your wait on checking in.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Kind regards,Crutherland House

10/10 – Uitstekend

Christian

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wir hatten einen schönen Aufenthalt. Die ganze Anlage hat einen etwas morbiden Charme, ist aber gemütlich und das Personal freundlich. Besonders gut hat uns die Schwimmhalle mit Sauna und Dampfbad gefallen. Auch das Frühstück ist gut. Die Bodenwellen in der Zufahrt haben meiner Karre allerdings fast den Frontspoiler abgerissen. Wer ruhige Tage in einer netten Umgebung sucht, ist hier genau richtig.
1 nacht verbleven in maart 2024
Reactie van Crutherland House op 13 mei 2024
Dear Christian, Thank you for taking the time to share your recent experience with us.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.Warm RegardsHannahCrutherland House Hotel

8/10 – Goed

Claire

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van Crutherland House Hotel op 13 mei 2024
Dear Claire,We appreciate you taking your time to leave a review and hope to welcoming you back again in the future.Kind regards,EmilyCrutherland House Hotel

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Crutherland House Hotel op 13 mei 2024
Dear Kevin,We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Warmest Regards,EmilyCrutherland House Hotel

8/10 – Goed

Olabisi Kikelomo

1 nacht verbleven in maart 2024
Reactie van Crutherland House Hotel op 13 mei 2024
Dear Olabisi,We hope to welcome you back again in the future.Kind regards,Emily Crutherland House Hotel

8/10 – Goed

Cheryl

Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Property could do with refurbishing but lovely
5 nachten verbleven in december 2023
Reactie van Crutherland Hotel op 13 mei 2024
Dear Cheryl,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve expectations for future. We hope you decide to return to the Crutherland House Hotel in the near future. Kind RegardsHannahCrutherland Hotel

6/10 – Redelijk

Donna

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
It was tired … and in need of some upgrading
1 nacht verbleven in maart 2024

6/10 – Redelijk

Ian

Zakenreiziger
Negatief: Personeel en service
Bar and Restaurant poor!
Whilst the hotel is quite adequate and it was nice to have the pool facilities the restaurant and bar were very disappointing. I ordered a beer prior to eating and had to return it as it was off (either old or pipes not cleaned properly) , the bartender seemed disinterested?..had a bottled beer as a replacement. Ordered the butter chicken but very mediocre. Big gripe is that they charge £16 for a glass of wine which I think is just profiteering! I do stay in a number of hotels through the year on business and don't generally leave comment as most times okay, but on this occasion I felt the need to comment
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Kenny

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel had great customer service, friendly and helpful. Pool and sauna where good. Breakfast and dinner was delicious.
1 nacht verbleven in februari 2024

8/10 – Goed

kenneth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

6/10 – Redelijk

David

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

8/10 – Goed

James

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice
Nice and quiet. Comfy bed. Nice pool and gym. Nice breakfast, and unusually for a hotel, decent coffee.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

6/10 – Redelijk

Lynn

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Check in was quick but first room was so far away we couldn’t connect to Wi-Fi or get a decent signal. Got moved to a different room and it had no robes ,slipper,it towels, had to phone and get them delivered. Also tv remote didn’t work. Dinner was ok but service very slow. Breakfast was good with plenty of choice. 44754f06-6af5-4b60-8afb-014806c8de30
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Gillian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booked a last minute break for over the Christmas period. Loved every minute of my stay. Staff were lovely, welcoming and friendly and found time for short chats with this solo traveller. Breakfast was excellent with plenty of choice and prompt in addressing any specific dietary requirements. Well done team. Bar menu was limited but food freshly made. The gym, pool, sauna etc were open to guests on Christmas Day, this is not the norm at other hotels I’ve stayed at over Christmas. Very enjoyable and relaxing stay.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Anastasios

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Helen

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room 109 nightmare
Awful room very unhappy. Bedding crumpled lights in bathroom and also bedroom didn’t work. Women up by bin men at 6am. No info in room re price of breakfast or timings. Wrong towels left. Tv not working barman came to room to fix it was set for PlayStation so that’s why it wouldn’t work. Not a restful stay at all. Was told manager would speak to me re this complaint it’s now 5 days and they have not returned my all.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Ali

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
The room given to me was dirty cobwebs in the bathroom poor room and dirty.
1 nacht verbleven in november 2023

6/10 – Redelijk

Philip

Zakenreiziger
Positief: Netheid
Perfectly fine
Felt a little dated. Double room was two single beds pushed together so keep splitting during the night making it hard to stay comfortable/asleep. Wifi was weak in my room and disconnected frequently. Sink was slow to drain. Overall, perfectly fine for staying for work in the area and the facilities of the hotel are of a high standard, but the rooms aren't as comfortable as a more modern hotel
3 nachten verbleven in november 2023

10/10 – Uitstekend

Manzoora

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was quite noisy during the night, i could hear doors shutting loudly. I left wet towels in the bathroom as there was a puddle os water on the floor after i had a shower. There were clean towels left in the room when i got back in the evening but the wet towels were all still in the bathroom. Apart from this 1 complaint the rooms were pleasant
4 nachten verbleven in november 2023

10/10 – Uitstekend

Natalja

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely quote place with swimming pool for kids
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Emma

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Was up visiting family for a christening so just a quick overnight stay. Sadly didn’t get to use any of the facilities. This hotel is set in beautiful grounds and was dog friendly
1 nacht verbleven in oktober 2023

4/10 – Matig

Jane

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

craig

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really nice stay, pets welcome staff very happy to help ☺
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Emma

Reisde met familie
Positief: Netheid, personeel en service
Nice people, nice place, good sleep and breakfast good. However, the decor in our room was very tired, peeling wall paper and generally dated style. Room lighting very poor - not enough and sometimes not working , limited amount of plugs for charging devices for a family room. TV very small, intermittently would not switch on and limited entertainment available. Generally, hotel needs an upgrade. The interior feels neglected. Nice to have the Gym pool and spa on offer, but equally needing to update.
4 nachten verbleven in oktober 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Disappointing
Disappointing. Room was tired and there were bits of cleaning that could have been better. On checking in we’re told that the pool was out of action after the boiler had broken down, appreciate this was out of their control but wasn’t ideal when we chose the hotel as it had a pool and we had 2 kids with swimming stuff in hand ready to go a swim. Feel we could have been informed prior to arrival, I got at least 2 emails from them in the days prior to our stay. Since our stay we sent 2 emails direct to the hotel to highlight these concerns but have had no reply. On a positive, breakfast and staff at breakfast were good.
1 nacht verbleven in oktober 2023
Reactie van Boshra op 19 okt 2023
Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologieslooking forward to seeing you again in the near futureRegards Boshra

10/10 – Uitstekend

Ann

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Pam

Run down hotel need to upgrade room and swimming area
1 nacht verbleven in oktober 2023

4/10 – Matig

skoda seat

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
Dont Do Gluten free
stayed here for a Business trip and was not made to feel welcome. when it came to having food no one could accommodate me for Gluten free
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Joanne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023

10/10 – Uitstekend

Ijaz

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fabulous
1 nacht verbleven in oktober 2023

8/10 – Goed

Susan

1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Stephen

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Old and tired
Very disappointed. Room was old and tired. Wallpaper was coming off ceiling and wall. Electrical outlet didn’t work. Shower was old and had black mold.
9 nachten verbleven in september 2023
Reactie van Boshra op 6 okt 2023
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

2/10 – Ontzettend slecht

Marianne

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was dated. Room was extremely dated with unsafe carpet which moves as you walk. Rusted screws and mirrors in bathroom. Mattress was like a camp mattress from years ago. Definitely not a 4 star hotel. I’d give it a 1 or 2 star
2 nachten verbleven in september 2023
Reactie van Boshra op 6 okt 2023
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

10/10 – Uitstekend

Graham

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 night stay DBB
Great 2 days dinner b&b break. Restaurant food excellent. Served full cooked breakfast all piping hot. Stayed Sunday/Monday to avoid busy Friday/Saturday stay.
2 nachten verbleven in september 2023
Reactie van Boshra op 28 sep 2023
Dear Graham Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra