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Beoordelingen van Malmaison Glasgow

4 out of 5
Malmaison Glasgow
278 West George St, Glasgow, Scotland

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 532 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 286 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 118 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 1000 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Swati

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed our stay here. Rooms were clean and well appointed. Staff were really friendly and accommodating
3 nachten verbleven in april 2024
Reactie van Team Mal op 14 apr 2024
Thank you for taking the time to leave your review.We're pleased to hear that you enjoyed staying here & hope to see you again soon.

8/10 – Goed

Matthew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
While it's not as close to the campus of the University as we would have liked, it was a short uber ride away. It was clean and comfortable and the staff were all very lovely and helpful.
1 nacht verbleven in maart 2024
Reactie van Team Mal op 1 apr 2024
Hi Matthew,Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again soon.

8/10 – Goed

Carrie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel with exceptional staff. We were delighted to have breakfast added complimentary which was unexpected and delicious. The only area for improvement was in the room where I would have liked a mirror at the vanity to style hair and put on makeup. Otherwise a nice central hotel for a stay in Glasgow.
1 nacht verbleven in maart 2024
Reactie van Team Mal op 29 mrt 2024
Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again.

10/10 – Uitstekend

Alison

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were amazing. Very accommodating
1 nacht verbleven in maart 2024
Reactie van Team Mal op 27 mrt 2024
Thank you for taking the time to leave a review. We are glad to hear you enjoyed your time here and we hope to see you again soon!

10/10 – Uitstekend

Carol

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
Funky very friendly hotel. Amazing choice for breakfast. Would recommend and will be using again. Thank you
1 nacht verbleven in maart 2024
Reactie van Team Mal op 27 mrt 2024
Thank you for taking the time to leave a review, Carol! We are glad to hear you enjoyed your time here with us and we hope to see you again soon.

10/10 – Uitstekend

Olivia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely clean room, would stay again!
1 nacht verbleven in maart 2024
Reactie van Team Mal op 4 mrt 2024
Dear Olivia thank you for taking the time to leave a wonderful review, we do hope to see you again in the future!Kind regards

10/10 – Uitstekend

Abi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely staff and lovely atmosphere will definitely be returning:)
1 nacht verbleven in februari 2024
Reactie van Team Mal op 20 feb 2024
Dear Abi thank you for taking the time to leave a review, we do look forward to seeing you again soon!Kind regards

6/10 – Redelijk

Mathew

Reisde met partner
Positief: Personeel en service
Poor value for the price, room smelled like sewer. Building was loud.
3 nachten verbleven in februari 2024
Reactie van Team Mal op 20 feb 2024
Dear Mathew thank you for taking the time to leave a review, I have passed on your comments to our Engineering team to look into. Kind regards

8/10 – Goed

Hamish

Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in februari 2024
Reactie van Team Mal op 7 feb 2024
Dear Hamish thank you for taking the time to leave a review! we do hope to see you again soon, Kind regards

8/10 – Goed

Simon

1 nacht verbleven in februari 2024
Reactie van Team Mal op 7 feb 2024
Dear Simon thank you for taking the time to leave a review! we do hope to see you again soon, Kind regards

6/10 – Redelijk

graham

Positief: Netheid
2 nachten verbleven in januari 2024
Reactie van Team Mal op 7 feb 2024
Dear Graham thank you for taking the time to leave a review! we do hope to see you again soon, Kind regards

6/10 – Redelijk

Cheryl

1 nacht verbleven in januari 2024
Reactie van Team Mal op 26 jan 2024
Thank you for taking the time to leave your review.

10/10 – Uitstekend

Paul

4 nachten verbleven in januari 2024
Reactie van Team Mal op 26 jan 2024
Thank you for taking the time to leave your review.

6/10 – Redelijk

Bazza

1 nacht verbleven in januari 2024
Reactie van Team Mal op 10 jan 2024
Thank you for taking the time to leave your review.

6/10 – Redelijk

Fiona, london

Positief: Personeel en service
Lovely staff, quiet location and good soundproofing. Room was a bit old and a few things could be reviewed by hotel, very old radiator, bath plug doesn’t fit well and king size bed not fitted together well enough so could feel the join down the middle. Otherwise good value for money and bar, staff and food were very good.
1 nacht verbleven in december 2023
Reactie van Team Mal op 10 jan 2024
Thank you for taking the time to leave your review.Your feedback has been passed on.

10/10 – Uitstekend

Gavin

1 nacht verbleven in december 2023
Reactie van Team Mal op 7 feb 2024
Dear Gavin you for taking the time to leave a review! we do hope to see you again soon, Kind regards

10/10 – Uitstekend

Katie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel. Friendly staff Lovely room
1 nacht verbleven in december 2023
Reactie van Team Mal op 31 dec 2023
Hi Katie,Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again soon.

10/10 – Uitstekend

Thomas

1 nacht verbleven in december 2023
Reactie van Team Mal op 26 jan 2024
Thank you for taking the time to leave your review.

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Needed
Amazing
1 nacht verbleven in december 2023
Reactie van Team Mal op 31 dec 2023
Hi Elizabeth,Thank you for taking the time to leave your review.We're happy to hear you had an amazing stay with us & hope to see you again soon!

8/10 – Goed

Lisa

Reisde met familie
Positief: Personeel en service, comfort kamer
Ok, lacking in festive cheer!
A bit a little disorganised. Not enough towels for everyone and the extra bed for our son was overlooked so added in once we arrived. Staff polite and pleasant, Cara at breakfast stood out though as she actually appeared to be enjoying herself, not just working! The room was lovely with a seating area and mezzanine bedroom but a little grubby with lots of stains on the sofas. Also, the a/c panel is super bright and right next to the bed making for a very disturbed nights sleep. The shower was hot/cold/hot/cold. We did report it so hopefully it's fixed for the next guests! Overall, it was a nice break but there was no festive fun or "oomph" about the hotel; nothing to make their guests feel special.
1 nacht verbleven in december 2023
Reactie van Team Mal op 31 dec 2023
Hi Lisa,Thank you for taking the time to leave your review.Your feedback has been passed on & we will look in to ways to better communication with Hotels.com regarding extra beds and cots.

10/10 – Uitstekend

Lesley

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Team Mal op 26 jan 2024
Thank you for taking the time to leave your review.

10/10 – Uitstekend

Emma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent, great staff and a lovely room
1 nacht verbleven in december 2023
Reactie van Team Mal op 31 dec 2023
Hi Emma,Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again soon.

2/10 – Ontzettend slecht

James

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The room was extremely warm with no means of cooling off. No sleep all night will never stop again at this hotel
1 nacht verbleven in december 2023
Reactie van Team Mal op 20 dec 2023
Dear James, all rooms are provided with fans in the cupboards and of course our front desk is manned 24 hours, any issue can be raised with the desk to help then and there. Kind regards

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Comfortable, clean, convenient, but more manners.
Some staff were lovely. One gentleman brought a bed with treats for my dog and was very kind. The rooms were clean, and the bar was friendly and the bar staff were very professional. Unfortunately one receptionist was unprofessional and quite unfriendly during both check-in and check-out, and overall quite unpleasant and unhelpful which was quite bizarre. Would recommend for work trips as the beds are very comfortable and the location is convenient. Glasgow is famous for being a friendly city and the rest of the staff were so lovely, but maybe younger staff could do with a little bit of training in manners because I found interactions with one staff member to be inexplicably cold and difficult which was not the end of the world, but was really quite unpleasant and odd.
1 nacht verbleven in december 2023
Reactie van Team Mal op 20 dec 2023
Dear guest, thank you for providing feedback regarding your stay. I will pass on your experience to our front office manager to look into and we do hope you stay with us again to re affirm a positive experience at Malmaison GlasgowKind regards

8/10 – Goed

Mustapha

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Team Mal op 20 dec 2023
Dear Mustapha thank you for taking the time to leave a review, we do hope to see you again soon. Kind regards

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Team Mal op 20 dec 2023
Dear Steven, thank you for taking the time to leave us a review, we do hope to see you again soon. Kind regards

6/10 – Redelijk

D

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
My first ever stay at the hotel
The hotel put me in a room that the whole floor boards under the carpet made noises. The tv channels did not work, the water floor in the taps was poor and the lamp needed a new bulb. I was extremely disappointed as the room cost £209. The good thing they did refund some of the cost of the room.
1 nacht verbleven in december 2023
Reactie van Team Mal op 9 dec 2023
Thank you for taking the time to leave your review.Your feedback has been passed on to our Maintenance Team.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really nice hotel, first class staff
1 nacht verbleven in december 2023
Reactie van Team Mal op 5 dec 2023
Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay.

10/10 – Uitstekend

W A

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent decor, very nice unique interiors. Bedroom well equiped.
1 nacht verbleven in november 2023
Reactie van Team Mal op 30 nov 2023
Thank you for taking the time to leave your review.We're happy to hear you liked our design & hope to see you again soon!

10/10 – Uitstekend

Nigel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good hotel. Friendly staff. Would recommend
2 nachten verbleven in november 2023
Reactie van Team Mal op 30 nov 2023
Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & that you'd recommend us!Hope to see you again soon!

10/10 – Uitstekend

Katherine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely spot close to city centre. Convenient location and easily accessible from M8. Parking was expensive and not the most convenient.
2 nachten verbleven in november 2023
Reactie van Team Mal op 30 nov 2023
Thank you for taking the time to leave your review.Your feedback has been passed on.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Team Mal op 18 nov 2023
Thank you for taking the time to leave your review.We're happy to see you enjoyed your stay.

8/10 – Goed

Lisa

1 nacht verbleven in november 2023
Reactie van Team Mal op 12 nov 2023
Thank you for taking the time to leave your review.

10/10 – Uitstekend

Emma

2 nachten verbleven in november 2023
Reactie van Team Mal op 12 nov 2023
Dear Emma thank you for leaving a great score. We do hope to see you again in the future. Kind regards

2/10 – Ontzettend slecht

Mark

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Hotel is not properly sound-proofed
Stay here at your peril. Unless you are very hard of hearing there is a good chance you will have a dreadful stay. I was initially booked into room 120, which is in a corridor of ‘junior suite’ rooms directly above reception that, oddly, is only accessible up a flight of stairs. The squeaking of floor boards started in the corridor. And then into into the room. And then I heard the people in the room next door squeaking around their room. And then the people in the room on the other side squeaked around their room. Literally every step. It was unreal. The entire floor of rooms was one big interconnected squeak-fest. I have no idea what is wrong with that floor (old converted building?) but I am shocked that a brand like Malmaison has the nerve to sell any of the rooms in that corridor. The receptionist was pleasant when I asked to change the room (let’s just say she didn’t seem surprised when I mentioned floorboards). Room 452 was in a more modern wing of the hotel and at least had a solid, quiet floor. But then I heard coughs and sneezes from next door and the room was close enough to the lift to hear the announcement every time the lift doors opened. There were other issues: hand basin didn’t clear water quickly;all the hot taps had bizarre signs warning of extremely hot water; no plugs by the bedside to charge phones; tired decor. The staff were pleasant and I don’t enjoy leaving a review like this but people deserve to know how significantly below par this property is.
1 nacht verbleven in november 2023
Reactie van Team Mal op 12 nov 2023
Dear Mark thank you for taking the time to leave a review. I have passed on your comments to our FOH team who are reviewing this and will be in touch with you. Kind regards

6/10 – Redelijk

Daniel

1 nacht verbleven in november 2023
Reactie van Team Mal op 12 nov 2023
Dear Daniel thank you for taking the time to leave a review, We do hope to see you again soon. Kind regards

10/10 – Uitstekend

Edward J

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall an excellent stay bar food and breakfast couldn't be better. Would stay there again next time in Glasgow. Bar prices are a little bit high.9
1 nacht verbleven in oktober 2023
Reactie van Team Mal op 25 okt 2023
Hi Edward,Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again soon!

10/10 – Uitstekend

Angela, Manchester

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A last minute booking and lovely stay. Staff were all helpful and friendly. We dined in the restaurant on the pre fixe menu which was good value. Comfortable bed and all we needed in the room. Thanks for a great stay.
1 nacht verbleven in oktober 2023
Reactie van Team Mal op 24 okt 2023
Hi Angela,Thank you for taking the time to leave your lovely review.We're happy to hear you enjoyed your stay with us & hope to see you again soon!

10/10 – Uitstekend

Gina

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly helpful staff! Great location for all our weekend plans
3 nachten verbleven in oktober 2023
Reactie van Team Mal op 24 okt 2023
Hi Gina,Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again soon!

4/10 – Matig

M

1 nacht verbleven in oktober 2023
Reactie van Team Mal op 24 okt 2023
Thank you for taking the time to leave your review.

8/10 – Goed

Kay

Positief: Netheid, personeel en service
Position of the room seemed to be over the bins .. noisy machine like noise constant . A bit disappointing.
1 nacht verbleven in oktober 2023
Reactie van Team Mal op 23 okt 2023
Thank you for taking the time to leave your review.Your feedback has been passed on to look in to.

10/10 – Uitstekend

Ian

1 nacht verbleven in oktober 2023
Reactie van Team Mal op 12 nov 2023
Dear Ian, thank you for taking the time to leave a review, we do hope to see you again in the future!Kind regards

10/10 – Uitstekend

Vanessa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay.
Beautiful hotel. Lovely and quiet. Food was lovely. Staff were very friendly. Great stay.
1 nacht verbleven in oktober 2023
Reactie van Team Mal op 10 okt 2023
Thank you for taking the time to leave your lovely review.We're happy to hear you enjoyed your stay & hope to see you again soon!

6/10 – Redelijk

Stefano

Zakenreiziger
Positief: Personeel en service
Good crew, cute hotel, bad room
Hotel crew was very friendly and very kind. Bar and restaurant had a great service, good bartender and a very good cuisine. Room (#104) did not have a real window and it was with no natural light, it was pretty dark. Carpet was not very clean. Room was small and clumsy. Price, for the room was still above £220 per night ... absolutely not worth.
7 nachten verbleven in september 2023
Reactie van Team Mal op 10 okt 2023
Thank you for taking the time to leave your review.Your feedback has been passed on.

8/10 – Goed

June

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Team Mal op 10 okt 2023
Thank you for taking the time to leave your review.

8/10 – Goed

Alison

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were very pleasant and helpful. That goes a long way. Fire alarm testing ongoing in the afternoon while i needed to make some work calls wasnt great but id rather it was working than not in an emergency! Bathroom could do be a refresh and the water temperature in the shower was variable. I would stay again.
2 nachten verbleven in oktober 2023
Reactie van Team Mal op 10 okt 2023
Thank you for taking the time to leave your review, and your understanding while we tested the fire alarms.Your comments have been passed on & we hope to see you again soon

8/10 – Goed

Stuart

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super reception but room 105 dark
2 nachten verbleven in september 2023
Reactie van Team Mal op 10 okt 2023
Thank you for taking the time to leave your review.Your feedback has been passed on.

4/10 – Matig

Thomas

Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not cleaned before our stay
1 nacht verbleven in september 2023
Reactie van Team Mal op 10 okt 2023
Thank you for taking the time to leave your review.Your feedback has been passed on to our Housekeeping Department to investigate.

8/10 – Goed

Harry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Team Mal op 29 sep 2023
Thank you for taking the time to leave your review.We're happy to see you enjoyed your stay & hope to see you again soon.

10/10 – Uitstekend

kim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Winner
Great hotel. Friendly staff. Great food. Great value.
1 nacht verbleven in september 2023
Reactie van Team Mal op 26 sep 2023
Thank you for your kind review!We hope to see you again soon