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Beoordelingen van The Hotel at Cape Ann Marina

3.5 out of 5
The Hotel at Cape Ann Marina
75 Essex Avenue, Gloucester, MA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 215 van 519 beoordelingen" "
Gastenscore: 8 - Goed. 190 van 519 beoordelingen" "
Gastenscore: 6 - Redelijk. 69 van 519 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 519 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 519 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
1 nacht verbleven in april 2019
Reactie van Cape Ann's Marina Resort op 8 mei 2019
Thank you for your review! We would like to hear more about your experience so we can enhance our services for that 4th and 5th star!

10/10 – Uitstekend

George

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was dated, but the rooms are being remodeled. It was clean, had easy access and had a beautiful view!
2 nachten verbleven in mei 2024
Reactie van Tony ~Hotel Assistant Manager op 11 mei 2024
Thank you for taking the time George to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

10/10 – Uitstekend

Ann

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What we liked most is the closeness to our actual destination. Room was clean and comfortable. The bed was so comfortable that I slept much later than usual! The continental breakfast was a nice option but I wish there were more variety in the choices.
2 nachten verbleven in mei 2024
Reactie van Tony ~Hotel Assistant Manager op 11 mei 2024
Thank you for taking the time Ann to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

10/10 – Uitstekend

Stephen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was excellent.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Jennifer, North Charleston

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Right on the marina, great views.
1 nacht verbleven in april 2024
Reactie van Denise gadbois/ Hotel Manager op 2 mei 2024
Hello Jennifer, Thank you, for your feedback on your recent stay with us. Our staff is elated you had a great experience with us. Hope to see you back with us soon.

10/10 – Uitstekend

leah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Tony ~Hotel Assistant Manager op 23 apr 2024
Thank you for taking the time Leah to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

8/10 – Goed

Billiejo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Tony ~Hotel Assistant Manager op 23 apr 2024
Thank you for taking the time Billiejo to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

10/10 – Uitstekend

Steven

1 nacht verbleven in april 2024
Reactie van Tony ~Hotel Assistant Manager op 11 mei 2024
Thank you for taking the time Steven to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

10/10 – Uitstekend

Sherry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are very professional, kind, pleasant, and a wealth of knowledge navigating Gloucester. This was our first time here at Cape Ann Marina Hotel and we enjoyed every minute of our stay. From having drinks with Bartender Megan to meeting new friends during the tasty continental breakfast. We will be back if we ever drive through Gloucester again!
1 nacht verbleven in april 2024
Reactie van Denise Gadbois/The Hotel at Cape Ann Marina op 18 apr 2024
Hello Sherry, Thank you so much for your review and your mentions about our staff. I will share this with our staff. We hope to see you back in the future.

10/10 – Uitstekend

Bruno, Moultonborough

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love that the pool & hot tub are finally open. It's awesome at this time of the season that the Maine Scallop draggers are in at the marina fishing every day!
1 nacht verbleven in april 2024
Reactie van Denise Gadbois/The Hotel at Cape Ann Marina op 18 apr 2024
Thank you Bruno for your review. We are elated our pool and jacuzzi are open for our hotel guests. And what a treat you could see the scallop season in person. Great group of guys!

10/10 – Uitstekend

Lynne

1 nacht verbleven in april 2024
Reactie van Tony ~Hotel Assistant Manager op 4 mei 2024
Thank you for taking the time Lynne to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

10/10 – Uitstekend

AnnMarie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful place… will visit again
1 nacht verbleven in april 2024
Reactie van Denise Gadbois/ Hotel Manager op 14 apr 2024
Thank you, AnnMarie for your review of your recent stay. We are so happy you enjoyed your time away at the Hotel at Cape Ann Marina.

10/10 – Uitstekend

Sherry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The marina.
1 nacht verbleven in april 2024
Reactie van Tony ~Hotel Assistant Manager op 9 apr 2024
Thank you for taking the time Sherry to leave us a review! We look forward to seeing you again soon!

10/10 – Uitstekend

Dominique

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent rooms and excellent dining!
1 nacht verbleven in april 2024
Reactie van Tony ~Hotel Assistant Manager op 8 apr 2024
Thank you for taking the time Dominique to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

10/10 – Uitstekend

Jason

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our trip
1 nacht verbleven in maart 2024
Reactie van Tony ~Hotel Assistant Manager op 31 mrt 2024
Thank you for taking the time Jason to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

10/10 – Uitstekend

Sompong, Mount Laurel

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cute & quaint with a friendly staff. The hotel restaurant's food was excellent!
2 nachten verbleven in maart 2024
Reactie van Tony ~Hotel Assistant Manager op 26 mrt 2024
Thank you for taking the time Sompong to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina and that you enjoyed our Mile Marker One restaurant. We look forward to seeing you again soon!

10/10 – Uitstekend

John

3 nachten verbleven in maart 2024
Reactie van Denise Gadbois/ The Hotel at Cape Ann Marina op 12 apr 2024
Thank you so much for taking the time to review your recent stay with the Hotel at Cape Ann Marina. We hope to see you back in the future.

8/10 – Goed

Lilach

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Beautiful area. Beautiful hotel, a little old, but well taken care of. The room had a beautiful balcony which was a nice surprise.
1 nacht verbleven in maart 2024
Reactie van Tony ~Hotel Assistant Manager op 19 mrt 2024
Thank you for taking the time Lilach to leave a review! We are glad to hear you enjoyed your stay with us and look forward to see you again soon!

8/10 – Goed

Karen, Bristol

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
The staff member at check in was impolite. The room was nice, clean, and well kept. The absolute best thing about the room was the balcony view over the river and water lands. We watched birds such as buffheads, mergansers, and long tailed duck. Beautiful sunrise!
2 nachten verbleven in maart 2024
Reactie van Tony ~Hotel Assistant Manager op 19 mrt 2024
Thank you for taking the time to bring to my attention any issue that you may have had during the check-in process and I apologize. I am glad to hear you enjoyed your stay with us and hope you come back again and stay with us in the future.

8/10 – Goed

Naomi

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love the balcony and onsite restaurant. easy parking -- close to everything we wanted to see..
1 nacht verbleven in maart 2024
Reactie van Tony ~Hotel Assistant Manager op 12 mrt 2024
Thank you for taking the time Naomi to leave a review! We are glad to hear you enjoyed your stay with us and enjoyed our Mile Marker One restaurant; We hope to see you again very soon!

10/10 – Uitstekend

Carolyn

Positief: Staat van de accommodatie en faciliteiten
Great bed
1 nacht verbleven in februari 2024
Reactie van Tony ~Hotel Assistant Manager op 27 feb 2024
Thank you for taking the time Carolyn to leave a review! We are glad to hear you enjoyed your bed and hopefully your stay with us at The Hotel at Cape Ann Marina. Hope to see you again very soon!

6/10 – Redelijk

Kim

Reisde met een groep
Totally a fine place to stay - not lavish by any means, but quaint/local feel was good for the price.
1 nacht verbleven in februari 2024
Reactie van Tony ~Hotel Assistant Manager op 24 feb 2024
Thank you Kim for taking the time to leave a review! We are happy you hear you enjoyed your stay with us and looking forward to seeing you again soon!

2/10 – Ontzettend slecht

Jim

Noisy. Unit above me talked and walked all night. Bad insulation between floors. Awake all night
1 nacht verbleven in februari 2024
Reactie van Tony ~Hotel Assistant Manager op 25 feb 2024
Good evening Jim, Thank you for letting us know about your concerns with your recent stay. We apologize for the inconvenience. Did you express your concerns to the front desk staff? I hope in the near future you give us a second chace and let us give you a complimentary upgrade to one of our premium king rooms. We look forward to seeing you again soon

4/10 – Matig

Tonya D

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Unhappy
Was only three or four cars in parking lot so building was pretty empty. When they put you in rooms it’s always clustered around,above or below all others. Sounded like person upstairs was coming through the ceiling and the guy next door who was snoring sounded like he was in our room. Rooms need paint and the toilet felt like you were on the floor. Rockport Inn and Suites 100 times better and you can use their pool.
2 nachten verbleven in februari 2024
Reactie van Tony ~Hotel Assistant Manager op 16 feb 2024
Good afternoon Tonya,Thank you for letting us know about your concerns with your recent stay with us and we apologize for the inconvenience. Did you express your concerns to the front desk staff? I hope in the near future you give us a second chnace and let us give you a complimentary upgrade to one of our premium king rooms. In terms of our pool we are in the permitting process with our local health department and have a target date of February 23rd for re-opening. Any questions or concerns please let me know

6/10 – Redelijk

Thea, Rochester

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Tony ~Hotel Assistant Manager op 13 feb 2024
Good afternoon Thea, thank you for taking the time to leave us a review. We hope you enjoyed your time with us at Cape Ann Marina and would love to hear any feedback to help us improve the guest experience.

8/10 – Goed

Nitzan

3 nachten verbleven in januari 2024
Reactie van Tony ~Hotel Assistant Manager op 29 jan 2024
Nitzan, thank you for taking the time to leave a review; we are happy to hear you enjoyed your stay with us and looking forward to you coming back again soon!

10/10 – Uitstekend

Linda

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The igloo dinning was a unique, fun experience.
1 nacht verbleven in januari 2024
Reactie van Tony ~Hotel Assistant Manager op 23 jan 2024
Linda, so glad to hear that you enjoyed your igloo experience with our Mile Marker One! Hope you get a chance to visit us again soon!

10/10 – Uitstekend

Sean

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Tony ~Hotel Assistant Manager op 20 jan 2024
Sean, thank you for taking the time to leave a review; we are happy hear you enjoyed your stay with us and looking forward to you coming back again soon!

6/10 – Redelijk

Edla

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Tony ~Hotel Assistant Manager op 20 jan 2024
Edla, thank you for taking the time to leave a review; we are happy hear you enjoyed your stay with us. Any suggestions on how we can improve future stays please feel free to reach out and let us know.

10/10 – Uitstekend

Beauty, Riverside

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was so friendly, and kind. They really do have excellent customer service, and communication skill. The location was great!
1 nacht verbleven in januari 2024
Reactie van Tony ~Hotel Assistant Manager op 23 jan 2024
Thank you Beauty for taking the time to leave such a nice review! We would agree that our staff is top notch when it comes to customer service! So happy to hear you enjoyed your stay and hope we see you again very soon!

10/10 – Uitstekend

wayne

1 nacht verbleven in januari 2024
Reactie van Tony ~Hotel Assistant Manager op 4 feb 2024
Thank you for taking the time Wayne to leave us a review! Glad to hear you enjoyed your stay with us at The Hotel at Cape Ann Marina and looking forward to seeing you again soon!

4/10 – Matig

Corey

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Denise op 11 jan 2024
Hello Mr. Porter,We apologize that your stay with us was not what you expected. Please give us an opportunity to discuss your stay with us. Thank you

10/10 – Uitstekend

Kathleen

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Denise op 11 jan 2024
Hello Kathleen,Thank you so much for your great review. We strive to make sure all our guest have a great experience visiting us.

6/10 – Redelijk

James

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Property definitely shows its age. Rooms are on the small side and are in need of renewal. Things function ok, but show their age. Bathrooms in particular are cramped and in need of upgrade. Tubs are cleaned but look and feel shabby. Sonks witk but are loid and clunky. Room for 4 had towels for 2... Beds are a tight fit for two adults. No clue what they are doing with fish instead of guests in the pool. Did not even consider dining with the pool smells (seating for whatever reason was on the pool deck. And it smells like a pool deck.) Affordable and adequit for a quick stay in a bed.
1 nacht verbleven in december 2023
Reactie van Denise Gadbois/Hotel Manager op 25 feb 2024
Thank you for your honest feedback on your recent stay with us. We will consider your concerns.

10/10 – Uitstekend

Toshinori

1 nacht verbleven in januari 2024
Reactie van Denise op 11 jan 2024
Thank you so much for your review from your recent stay with us. We are elated you that you had a great stay. We hope to see you again soon.

10/10 – Uitstekend

Matthew

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place :-). Quaint gloucester
1 nacht verbleven in december 2023
Reactie van Tony ~Hotel Assistant Manager op 14 jan 2024
Matthew, thank you for taking the time to leave a review; we are happy hear you enjoyed your stay with us and looking forward to you coming back again soon!

8/10 – Goed

Lisa

1 nacht verbleven in januari 2024
Reactie van Tony ~Hotel Assistant Manager op 14 jan 2024
Good afternoon Lisa, we are happy to hear you enjoyed your stay with us and look forward to seeing you again!

6/10 – Redelijk

Robert

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Clean room, friendly accomodating staff. Only problems I had was the thermostat in the room was locked on a very warm setting so I had to turn on the a/c to cool down the room to sleep. The balcony should also be either cordoned off by room or locked off at night to provide safety and quiet at night. There were people on my floor that were noisy well into the night outside my window. Great food but The restaurant IMO should also have a more reasonable price point.
2 nachten verbleven in december 2023
Reactie van Denise/Hotel Manager op 3 jan 2024
Hello Robert,Thank you for leaving your review concerning your past stay with us. We appreciate your feedback and bringing to our attention the heat issue in the room. Unfortunately I could not locate information that this was an issue during your stay. The balconies are also a fire escape so we cannot section off per room due to this. We do have overnight staff to assist with any issue during the evenings. I will bring up these suggestions in our staff meeting and appreciate you reaching out.

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Tony ~Hotel Assistant Manager op 26 dec 2023
Thank you Thomas! Hope you have a Happy Holidays and look forward to seeing you again!

10/10 – Uitstekend

Mariana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Tony ~Hotel Assistant Manager op 22 dec 2023
Hello Mariana, we're glad to see you enjoyed your stay and we look forward to seeing you again soon!

8/10 – Goed

Melissa

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Great service and very clean
This hotel is wonderful and the rooms are dated. They have some newly renovated rooms, but the bulk need some work. They are super clean and Mile Marker One is a great restaurant and bar, with great service
2 nachten verbleven in december 2023
Reactie van Tony ~Hotel Assistant Manager op 26 dec 2023
Hi Melissa, Glad to hear you enjoyed your stay with us and enjoyed the terrific Mile Marker One! Hope to see you again very soon!

10/10 – Uitstekend

Renato

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Don op 16 dec 2023
Thank you Renato!

6/10 – Redelijk

Shieldy

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Not so happy…
The people were super sweet but no I would never stay here again. The bathtub squeaked when you stepped inside to the point it woke my partner up when I was taking a shower. Little to no amenities. The bathroom had rust everywhere. The hotel looked like a motel. Not satisfied, wish I could get my money back to be honest.
2 nachten verbleven in december 2023
Reactie van Don op 16 dec 2023
Hi Shieldy, Very sorry to learn your stay did not meet with your expectations. We would like to let you know we have some remodeled rooms and they have showers which might be more to your liking. Feedback like this while difficult to hear, help us to refine our standards and get it better next time.

8/10 – Goed

john

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van Tony ~Hotel Assistant Manager op 12 dec 2023
Good afternoon John, happy to see that you enjoyed your stay with us! We hope to see you again very soon!

10/10 – Uitstekend

MARIE, woburn

Positief: Netheid, voorzieningen
1 nacht verbleven in december 2023
Reactie van Tony ~Hotel Assistant Manager op 12 dec 2023
Good afternoon MARIE, happy to see that you enjoyed the Cape Ann Marina Resort! We hope to see you again very soon!

10/10 – Uitstekend

Linda

1 nacht verbleven in december 2023
Reactie van Don op 7 dec 2023
Thank you Linda!

10/10 – Uitstekend

Katherine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A comfortable marina hotel
I was attending an event at Hammond Castle and this hotel is very close. The room/bed was comfortable and clean and the water pressure for a shower was great. The food at the attached restaurant, Mile Marker One, was delicious with large portions. I had breakfasts and a dinner there. If you're expecting a 5 star hotel and room service like you could get in Boston or NYC, this isn't it. It IS a really good marina hotel and I would stay here again if I'm in the area.
2 nachten verbleven in december 2023
Reactie van Don op 7 dec 2023
Thank you Katherine!

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Tony ~Hotel Assistant Manager op 5 dec 2023
Hello John, thank you for taking the time to leave us a review about your recent stay. We hope to see you again very soon!

10/10 – Uitstekend

Wilson

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing location, great dining options and fair prices.
1 nacht verbleven in november 2023
Reactie van Denise op 3 dec 2023
Thank you for your review about your recent stay with us and for choosing the Hotel at Cape Ann Marina.Happy Holidays!

10/10 – Uitstekend

Shawn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice View from room at the Marina
2 nachten verbleven in november 2023
Reactie van Tony ~Hotel Assistant Manager op 28 nov 2023
Good afternoon Shawn, thank you for taking the time to leave us a review about your recent stay. We hope to see you again very soon!