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Beoordelingen van Best Western Mountainview Inn

2.5 out of 5
Best Western Mountainview Inn
1024 11th Street N, Golden, BC

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 406 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 420 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 122 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 31 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 24 van 1003 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie en kleine kinderen
No personal touch. I could hear everything and everyone in the corridor and my neighbors alarm and bathroom visits! Breakfast was very bad, very old bread that even our son didn’t eat!
1 nacht verbleven in oktober 2019
Reactie van manager op 29 okt 2019
I am sorry , we did not meet your expectations on your stay at our hotel. We will improvise and update my breakfast standards.

8/10 – Goed

Jack, A

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel met uitstekend ontbijt
Prima hotel met mooie ruime kamers. Nabij uitvalswegen en dichtbij downtown. Een uitstekend ontbijt, op maat gemaakt.
Reactie van Management op 11 okt 2016
Dear Guest, We are so happy to know how much you love the spacious rooms, location, and our inclusive hot breakfast in the morning. We will continue to strive to provide you with superior service. Safe travels,

8/10 – Goed

Paul

Positief: Personeel en service
Prima hotel
Goede uitvalsbasis voor een bezoek aan Banff (Park)
Reactie van General Manager op 27 sep 2016
Dear Guest, We are pleased to know that our hotel was an excellent location for you to be based for sight seeing in this beautiful area. We hope that you enjoyed your stay, and that we will be seeing you again during your next visit.

6/10 – Redelijk

Angela

Reisde met partner
Negatief: Netheid
rooms was clean bathroom was not. check in and check out was too long of a process, their system seemed a little archaic
1 nacht verbleven in mei 2024
Reactie van GS op 21 mei 2024
Dear Angela, thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again.

10/10 – Uitstekend

Don

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy to get to from the highway.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Amy

1 nacht verbleven in mei 2024
Reactie van GS op 21 mei 2024
Dear Amy, thank you for filling out the review. Should you wish to discuss further, please do not hesitate to contact me directly at the hotel. Sincerely, Dylan

10/10 – Uitstekend

Annalee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to find
1 nacht verbleven in mei 2024
Reactie van GS op 20 mei 2024
Dear Annalee, thank you for taking the time to rate your most recent stay. We hope you enjoyed your time in Golden. Kind regards, GS

6/10 – Redelijk

Nancy, Abbotsford

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The quality and selection of food for the hot breakfast was satisfactory but selection was very limited. They need a better coffee making process as coffee was tepid at best. Overall rating 3 out of 5
1 nacht verbleven in mei 2024
Reactie van GS op 20 mei 2024
Dear Nancy, we really appreciate your feedback and taking the time to review your most recent stay. We hope to see you again soon. Kind regards, GS

10/10 – Uitstekend

Davinderjit

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good overall
1 nacht verbleven in mei 2024
Reactie van GS op 17 mei 2024
Dear Davinderjit, thank you for your feedback. We hope to see you again soon. Sincerely, GS

10/10 – Uitstekend

Mohammed

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
beautiful view
1 nacht verbleven in mei 2024
Reactie van GS op 16 mei 2024
Dear Mohammed, thank you for taking the time to rate your most recent stay. We value your business and hope to see you again soon. Sincerely, GS

8/10 – Goed

Akshil

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property seems not broken but, very old. Room was very poorly lit.
2 nachten verbleven in mei 2024
Reactie van GS op 14 mei 2024
Dear Akshil, we truly appreciate your feedback and do hope you enjoyed your stay. Thank you again. Sincerely, GS

8/10 – Goed

Deepika

Positief: Netheid, personeel en service
2 nachten verbleven in mei 2024
Reactie van GS op 15 mei 2024
Thank you for taking the time to rate your most recent stay. We hope you enjoyed your time in Golden. Kind regards, GS

2/10 – Ontzettend slecht

Ghulam

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GS op 7 mei 2024
Dear Ghulam, does not appear as though you enjoyed your stay. Should you wish to further discuss please contact the property. Regards, GS

8/10 – Goed

Lana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Reena & The Mountainview Inn Team op 5 mei 2024
Good evening, Lana,Thank you for choosing us as your primary accommodation choice during your recent stay in Golden.Proud to hear that we were able to provide you with superior service and excellent quality of care. Wishing you safe travels and a speedy return.

10/10 – Uitstekend

Joyce, Claresholm

Reisde met partner
Room and front areas of the hotel are very clean. There is an odour to the hallways, but it could be because of pets. Staff were friendly and efficient. They even called before we got far to come back for my coat. Breakfast was very good.
1 nacht verbleven in april 2024
Reactie van Reena & BW TEAM op 1 mei 2024
Thank you, Joyce! It was a pleasure to host you during your recent stay with us. We are currently doing a renovation in the hall above your floor, which would’ve been the glue down on our brand new carpet, And shall certainly settle within the next day. We’re happy to hear how much you enjoy the friendly service and the excellent breakfast to start your day off right.We look forward to having you back. Safe travels,

8/10 – Goed

Linda

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service, voorzieningen
Check in was excellent - fast and friendly!
1 nacht verbleven in april 2024
Reactie van GS op 29 apr 2024
Dear Linda, thank you for your review. Looks like you had a great stay. Thank you for your feedback and we hope to see you again soon. Sincerely, GS

10/10 – Uitstekend

Don

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was on excellent condition. The staff was friendly. Breakfast buffet was very good.
1 nacht verbleven in april 2024
Reactie van GS op 29 apr 2024
Dear Don, thank you for the review of your most recent stay. Great to see you enjoyed the accommodations and amintities. Thank you again and we hope to see you again soon. Sincerely, GS

10/10 – Uitstekend

Mark

1 nacht verbleven in april 2024
Reactie van GS op 17 mei 2024
Dear Mark, thank you for taking the time to rate your recent stay. We hope to see you again soon. Sincerely, GS

8/10 – Goed

Cindi

1 nacht verbleven in april 2024
Reactie van GS op 3 mei 2024
Dear Cindi, thank you for taking the time to rate your most recent stay, We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

6/10 – Redelijk

Ragaie

Reisde met familie
Positief: Netheid, personeel en service
Staff is very friendly and cooperative. Drainage system seems to be old. The W.C got clogged and they offered us to use another one in another room which was helpful for us. The pool is clean and the parking was completely empty. There was a floor under renovation during our stay.
2 nachten verbleven in april 2024
Reactie van GS op 13 apr 2024
Dear Ragaie, thank you for sharing your most recent stay. We appreciate your feedback and hope to see you again soon. Sincerely, GS

6/10 – Redelijk

Yoones

Negatief: Personeel en service
They knocked on the door at 8 am to do room service service which disrupted my sleep. Who does that at 8 am?! Asked them to come back later. They never did. The room missed a hair dryer. Had to wait a bit to get one after I asked for it. The breakfast was good though. And the room was clean. The mattresses were not as comfortable. Too soft.
1 nacht verbleven in maart 2024
Reactie van GS op 6 apr 2024
Dear Yoones, thank you for sharing your feedback. Sorry to hear that you were disturbed during your stay. This is not a practice we use and will be sure to review with the housekeeping staff. Thank you again for your feedback and we hope you will consider staying with us again. Sincerely, GS

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GS op 4 apr 2024
Dear Stephen, thank you for completing a review of your recent stay. We value your feedback and hope to see you again soon. Sincerely, GS

10/10 – Uitstekend

Shannon

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff, very clean property
1 nacht verbleven in maart 2024
Reactie van GS op 2 apr 2024
Dear Shannon, thank you for your feedback. We appreciate your business and hope to see you again soon. Sincerely, GS

10/10 – Uitstekend

Kathleen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were very friendly and helpful!
1 nacht verbleven in maart 2024
Reactie van GS op 1 apr 2024
Dear Kathleen, thank you so much for your feedback. We will be sure to share with the staff and hope to see you again soon. Sincerely, GS

8/10 – Goed

Bert Vander

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lots of train noise, but what can you except in the mountains.
1 nacht verbleven in maart 2024
Reactie van GS op 18 mrt 2024
Dear Bert, thank you for your feedback and for sharing your most recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

10/10 – Uitstekend

Lisette

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nous avons très bien dormi. Propre et tranquille
1 nacht verbleven in maart 2024
Reactie van GS op 18 mrt 2024
Dear Lisette, thank you for your feedback and for sharing your most recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

10/10 – Uitstekend

Tsetan

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are very nice. good breakfast.
1 nacht verbleven in maart 2024
Reactie van GS op 17 mrt 2024
Dear Tsetan, thank you for taking the time to share your most recent stay. We truly appreciate your feedback and hope to see you again soon. Sincerely, GS

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy to stay here
3 nachten verbleven in maart 2024
Reactie van Guest Services op 14 mrt 2024
Dear Michael, thank you for your feedback and continued support. We hope to see you again soon . Sincerely, GS

6/10 – Redelijk

Devin

1 nacht verbleven in maart 2024
Reactie van GS op 31 mrt 2024
Dear Devin, thank you for taking the time to rate your recent stay. We hope you enjoyed your time in Golden. Kind regards, GS

6/10 – Redelijk

Robert

Reisde met een groep
Positief: Netheid, voorzieningen
Very average hotel, very expensive.
1 nacht verbleven in februari 2024
Reactie van Reena & BW Mountainview Inn Team op 29 feb 2024
Thank you Robert for letting us host you during your recent stay in Golden. We look forward to showing our upcoming renovations to improve the property washrooms. We hope to have the opportunity to host you again in the future.

10/10 – Uitstekend

Steven

3 nachten verbleven in februari 2024
Reactie van GS op 20 mrt 2024
Dear Steven, thank you for taking the time to rate your most recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

8/10 – Goed

Oleksandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Reena & BW Mountainview Inn Team op 25 feb 2024
Thank you for being our guest, and choosing BW Mountainview Inn during your trip to Golden. We loved provided a clean, comfortable large suite to unwind in, whilst starting your day with a fresh hot breakfast buffet. We look forward to seeing you again soon.

10/10 – Uitstekend

Alexandra

Zakenreiziger, Reisde met huisdieren, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great and easy checkin, breakfast was great options, other than a yappy little dog across the hall our stay was nice. Pillows are small though but we had 2 each.
Reactie van Reena & the BW Team op 23 feb 2024
Thank you Alexandra for choosing us as your primary accomodation choice in Golden. It was a pleasure to offer you exceptional service, and great breakfast to start your day of travels. We loved having you, and look forward to seeing you again in the near future.

8/10 – Goed

Brandon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Reena & the BW Team op 23 feb 2024
Thank you Brandon for electing to stay with us as your primary accomodation choice in Golden! We're happy to have provided you with a great nights rest, and wonderful breakfast in the morning to commence your travels. We look forward to seeing you again soon.

10/10 – Uitstekend

Krista

1 nacht verbleven in februari 2024
Reactie van GS op 20 mrt 2024
Dear Krista, thank you for taking the time to rate your most recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Place
Always a great place to stay. Pet friendly with an area for pets out back.
1 nacht verbleven in februari 2024
Reactie van Guest Services op 6 feb 2024
Dear Brenda, thank you for your continued support. Great to read that you enjoyed your stay and we hope to see you again soon. Sincerely, GS

6/10 – Redelijk

Stéphane

Reisde met familie
Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Guest Services op 23 jan 2024
Dear Stephane, thank you for taking the time to rate your most recent stay. We hope you enjoyed your time in Golden and hope to see you again. Kind regards, GS

2/10 – Ontzettend slecht

Ariesh

Reisde met huisdieren, Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
When I was checking in that staff member was amazing and I was so pleased. Went down hill from there: The facility had a pool however there was a sign posted that the water was low temperate and we could not use it. In the morning when we went to eat breakfast the front desk clerk rudely told us that it was dine in only. I told the staff that we had a dog and he said not his problem. I asked if we could leave the dog alone in the room and he said no that is against the pet policy that I signed at check in. I asked could we then bring our dog to eat our included breakfast he said no. After a bit of back and forth he said only 1 person could take thier food back to the room. We were a group of 4 so one person had to eat alone in the room. I can understand that maybe some people take lots of food and maybe pack it for later. I even offered for him to see our plates and there wouldn’t be extra food taken.He kept saying because it was a hot breakfast we can’t take to our room. I had stayed at a best western 4 days before this trip and they had a much better hot breakfast and there was no rule of eating dine in only. Like I said I can understand the need for the rule but there was no need to be rude and if you are a pet friendly hotel you should have some ways around dine in only. Making family members eat breakfast seperate from each other and 1 person eating in the room alone is bad especially since it’s the start of a new year.
1 nacht verbleven in januari 2024
Reactie van Guest Services op 23 jan 2024
Thank you for your feedback.

8/10 – Goed

Pradip

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Guest Services op 8 jan 2024
Thank you for taking the time to rate your most recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

10/10 – Uitstekend

Erin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing staff, very friendly and helpful!
1 nacht verbleven in december 2023
Reactie van Guest Services op 7 jan 2024
Dear Erin, thank you so much for your kind words. We hope you enjoyed your stay in Golden and hope to see you again soon. Sincerley. GS

8/10 – Goed

Michael

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place in Golden . Super dig friendly and accommodating, friendly staff.
4 nachten verbleven in december 2023
Reactie van Guest Services op 1 jan 2024
Dear Michael, thank you for your feedback and for taking the time to write a review. We hope to see you again soon. Sincerely, GS

6/10 – Redelijk

TERRY

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Guest Services op 1 jan 2024
Dear Terry, thank you for taking the time to rate your recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Kind regards, GS

8/10 – Goed

Lindsay

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is excellent in very way. The Expedia platform didn’t properly book our required pet friendly option with them but the staff were flexible and able to remedy it.
1 nacht verbleven in december 2023
Reactie van Guest Services op 31 dec 2023
Dear Lindsay, thank for taking the time to share your feedback. Great to read our staff was able to remedy any concerns. We hope you had a great time in Golden and hope to see you again soon. Sincerely, GS

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
Excellent
1 nacht verbleven in december 2023
Reactie van Guest Services op 22 dec 2023
Dear Linda, thank you for your feedback. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

10/10 – Uitstekend

Jim

1 nacht verbleven in december 2023
Reactie van Guest Services op 22 dec 2023
Dear Jim, thank you for your rating. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

10/10 – Uitstekend

ROGER

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Guest Services op 16 dec 2023
Dear Roger,Thank you for taking the time to rate your recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

10/10 – Uitstekend

daron

1 nacht verbleven in december 2023
Reactie van Guest Services op 31 dec 2023
Dear Daron, thank you for taking the time to rate your most recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

10/10 – Uitstekend

DAWN

1 nacht verbleven in november 2023
Reactie van Guest Services op 16 dec 2023
Thank you for taking the time to rate your recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

8/10 – Goed

Timothy Mark

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Guest Services op 26 okt 2023
Dear Timothy, Thank you for your feedback and for taking the time to score your most recent stay. We hope you enjoyed your time in Golden and hope to see you again soon. Sincerely, GS

10/10 – Uitstekend

Kartikkumar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good Hotel with clean rooms and good staff. Nice breakfast too !!
1 nacht verbleven in oktober 2023
Reactie van Guest Services op 14 okt 2023
Dear Kartikumar, thank you for your feedback and sharing your review. We appreciate your business and hope to see you again soon. Sincerely, GS