Terras

Beoordelingen van Best Western Hospitality Hotel & Suites

2.5 out of 5
Best Western Hospitality Hotel & Suites
5500 28th Street SE, Grand Rapids, MI

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 304 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 332 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 165 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 116 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 83 van 1000 beoordelingen" "

7,6/10

Netheid

8,2/10

Personeel en service

7,4/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Niki

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They have bed bugs. Stayed in 156 last night. Hotel management was rude and immediately denied this, they made no efforts to rectify the situation or even look into it. Would not even give us a refund. They said we could have requested a different room…. Why would we want another room when we now know there is a bedbug infestation here?!
1 nacht verbleven in mei 2024
Reactie van megan op 20 mei 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 – Redelijk

Erica

Negatief: Netheid
1 nacht verbleven in mei 2024
Reactie van Megan op 18 mei 2024
I wanted to take a moment to express my sincere gratitude for choosing to stay with us and for sharing your valuable feedback. Your insights are incredibly important to us as we continually strive to enhance our guests' experiences.

8/10 – Goed

Andrew Dean

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
Booked stand room through Expedia but then hotel called and said I’d have to cancel my reservation because the room was no longer available and get refund within 7-10 days. If they didn’t have the room they shouldn’t have taken my money in the first place. Expedia rectified the problem and I wound up in a king suite for the same price. Suite was acceptable, furniture was falling apart and everything from the curtains to the wallpaper look like it needed to be ironed .
1 nacht verbleven in mei 2024
Reactie van Megan op 14 mei 2024
I wanted to extend my sincerest apologies for any inconvenience or issues you encountered during your recent stay with us. Your feedback is incredibly valuable to us, and I want to thank you for taking the time to share your experience.Rest assured, we take your comments seriously and will be addressing the issues you raised to ensure a better experience for all our guests in the future. Your comfort and satisfaction are of the utmost importance to us, and we are committed to making the necessary improvements.Once again, I apologize for any shortcomings during your stay. We truly appreciate your patronage and hope to have the opportunity to welcome you back for a much-improved experience.

6/10 – Redelijk

Jennifer

Negatief: Netheid, personeel en service
Property Property is well lit with several keypad entry sites- I felt safe. Check in took about 15 min. Staff person said the system kept kicking her out. Carpet felt damp to bare feet and tile felt sticky
2 nachten verbleven in mei 2024
Reactie van Megan op 14 mei 2024
I apologize for the delay during your check-in process. Thank you for your patience and for bringing this to our attention. Your feedback is valuable in helping us improve our service. We'll take swift action to address the matter and ensure a smoother experience for future guests. We appreciate your stay with us!

8/10 – Goed

Leroy

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Megan op 14 mei 2024
Thank you for your feedback. Please come stay with us again.

6/10 – Redelijk

Toccara

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Breakfast was absolutely horrible.
1 nacht verbleven in mei 2024
Reactie van Megan op 13 mei 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

Stephanie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Area
2 nachten verbleven in mei 2024
Reactie van Megan op 13 mei 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Ontzettend slecht

Christy

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Megan op 9 mei 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Matig

Steven, Barrie

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was below standard and ends too early. The shower drained too slow, there wasn't enough towels, and the air-conditioner fan was too loud and too close to the bed.
1 nacht verbleven in mei 2024
Reactie van Megan op 8 mei 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 – Uitstekend

LaTasha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Megan op 9 mei 2024
Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we would love to welcome you back anytime. Please do come stay with us again in the future!

10/10 – Uitstekend

Colleen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service, room was clean, beds comfy!
1 nacht verbleven in mei 2024
Reactie van megan op 7 mei 2024
I wanted to take a moment to extend my sincerest gratitude for taking the time to complete our recent survey. Your feedback is incredibly valuable to us as it helps us to continuously improve and enhance our services.Moreover, I want to express my heartfelt thanks for choosing to stay with us. We truly appreciate the opportunity to host you and we hope that your experience with us was nothing short of excellent.

8/10 – Goed

Ellen

Positief: Personeel en service
No jacuzzi at the pool
1 nacht verbleven in mei 2024
Reactie van Megan op 4 mei 2024
Thank you for your feedback and stay. Sorry we no longer have a jacuzzi.

10/10 – Uitstekend

Alexander

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk clerk went above and beyond with service to get an expensive electronics forgotten item back to me via UPS. Outstanding service.
1 nacht verbleven in april 2024
Reactie van Megan op 1 mei 2024
Thank you for your amazing review. Glad we could be of service. Have a great day.

8/10 – Goed

corinne

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
The bedsheets were dirty/stained and the property grounds have a lot of debris and trash on the premises. I enjoyed the location and pool. Great breakfast!
1 nacht verbleven in april 2024
Reactie van Megan op 24 apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Redelijk

Michael

Positief: Netheid
The highway noise is constant. Do NOT get an outside room. Key cards failed after first day. Nice looking indoor pool ( though I didn’t use ) The center courtyard and outside are weedy and unkempt.
2 nachten verbleven in april 2024
Reactie van Megan op 22 apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Matig

Kayla

Negatief: Netheid
The bedding was not changed when we arrived.
1 nacht verbleven in april 2024
Reactie van Megan Williams op 15 apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 – Goed

LAURA L

1 nacht verbleven in april 2024
Reactie van Megan op 4 mei 2024
Than k you for your stay and feedback.

6/10 – Redelijk

Trina

1 nacht verbleven in maart 2024
Reactie van Megan Williams op 5 apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Matig

Patrick

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Blood stains on curtains, dirty carpet throughout, place also smells funky. Definitely won't be back.
2 nachten verbleven in maart 2024
Reactie van Megan Williams op 30 mrt 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Goed

Michelle

Reisde met familie
Nice, clean property
1 nacht verbleven in maart 2024
Reactie van Megan Williams op 29 mrt 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

corinne

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They took great care of our family. Thanks for breakfast daily!
10 nachten verbleven in maart 2024
Reactie van Megan Williams op 19 mrt 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Redelijk

Kimberly

Reisde met huisdieren, Reisde met familie
Rooms were spacious and clean. Dislike - the overpowering smell of weed when coming back to our room after dinner. Breakfast was lacking and poor. No hot water. No microwave to make the oatmeal packets that were there. Only fruit was apples. I went up at 8 am and there was no eggs, no biscuits, no bacon or sausage and very little muffins and bread.
1 nacht verbleven in februari 2024
Reactie van Megan Williams op 28 feb 2024
Thank you for your feedback and stay. We will look in to correcting those issues, to not have this problem again.

8/10 – Goed

Kelly

Zakenreiziger
Positief: Personeel en service
Great staff and quiet room
1 nacht verbleven in januari 2024
Reactie van Megan Williams op 21 feb 2024
Thank you for your stay and your feedback. Have a great day.

4/10 – Matig

Shelby

2 nachten verbleven in februari 2024
Reactie van A op 16 feb 2024
I am sorry to hear you didn't enjoy your stay with us. We are awaiting pickup for your jacket and it should be on the way shortly.

8/10 – Goed

Riyadh

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the property and how everyone was very nice and friendly.
1 nacht verbleven in februari 2024
Reactie van A. op 12 feb 2024
Thank you so much for taking the time to leave us this review. It pleases us to know that you enjoyed our staff. Please come see us again sometime!

2/10 – Ontzettend slecht

Tim van

1 nacht verbleven in februari 2024
Reactie van Megan Williams op 23 mrt 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Matig

Mark

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had an issue when checking in that was resolved quickly but shouldn’t have happened. Clerk said payment was declined due to insufficient funds. Paid via Expedia & showed receipt. They looked into it closer & found the issue. Not sure of the details but did get it resolved fairly quick.
1 nacht verbleven in februari 2024
Reactie van Megan Williams op 9 feb 2024
Sorry for the inconvience. We will be working on the issue insure no future problems. Thank you for your stay and your feedback.

8/10 – Goed

Bonnie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing that I con say bad it. It sounded like someone was tapping on the door all night. But when I got up and checked it was the heater making the noise. Everything other then that it was good.
1 nacht verbleven in januari 2024
Reactie van Megan Williams op 26 jan 2024
Sorry for the noise we will be looking into it to get it taken care of. Thank you for your feedback and stay.

6/10 – Redelijk

Carolyn

Zakenreiziger, Reisde met huisdieren
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast on my last day there was not good the eggs and sausage had a bad smell to them and I could not eat due to the smell
2 nachten verbleven in januari 2024
Reactie van Megan Williams op 25 jan 2024
Sorry to hear that your breakfast was not up to your liking. We will be lokking into it. Thank you for your stay and feedback.

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Megan Williams op 11 jan 2024
Thank you for your recent stay and feeback. Have a great day!

10/10 – Uitstekend

Terry

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Megan Williams op 11 jan 2024
Thank you for your recent stay and feedback. Have a great day.

10/10 – Uitstekend

Jeff

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Greg A. GM op 4 jan 2024
Thank you Jeff for providing us with your valuable feedback. We appreciate you and your positive review.

4/10 – Matig

James

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very dirty, smelt like Marijuana in hallways and our room. Breakfast was not good.
1 nacht verbleven in december 2023
Reactie van Greg Alder, GM op 20 dec 2023
I sincerely apologize for your experience here at our property. We are currently undergoing some big changes and hope to present a better experience if you would so give us another opportunity to make it right. Again, we apologize.

8/10 – Goed

Josue

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place is very close to the airport. The pool was nicely kept. Shopping centers and restaurants are up and down the road.
4 nachten verbleven in juli 2023
Reactie van Greg Alder, GM op 20 dec 2023
Thank you for your positive feedback from your recent stay with us.

6/10 – Redelijk

Thomas

1 nacht verbleven in december 2023
Reactie van Greg Alder, GM op 20 dec 2023
We appreciate you and your valuable feedback. Thank you!

6/10 – Redelijk

Larry

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We were a group of three with three different rooms. Want to signed room had dirty beds dirty towels and it had to go back down and ask for a clean room. They are unable to print our receipts or email them to us cuz their service was down this caused a problem for us to get reimbursed from our employer. The motel also charged my card twice for my room and I'm still waiting a day later for it to be rectified.
1 nacht verbleven in december 2023
Reactie van Greg Alder, GM op 20 dec 2023
I sincerely apologize for the not so wonderful accommodations that you experience at our property. I assure you though this feedback will be taken seriously. We have many changes coming. Again, Thank you for your feedback.

8/10 – Goed

Felicia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our key failed to open the door once. Other than they it was fine. I slept like a rock.my son slept great also.they staff was nice. Thank you.
2 nachten verbleven in november 2023
Reactie van Greg Alder, GM op 20 dec 2023
Thank you so much for your positive review. Our family here at the Best Western Cascade work very hard to provide everyone with comfortable accommodations. Again, thank you for your feedback.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Breakfast eggs were gone and not replaced in the first hour. Room was not serviced over the weekend. General cleanlyness was good and the staff was very pleasent and helpfull.
3 nachten verbleven in november 2023
Reactie van Greg Alder, GM op 20 dec 2023
Thank you for your much valued feedback. I will pass this review on to the hotel staff and let them know they are doing a good job. I will look into and correct the long wait for hot food. Our apologies.\

2/10 – Ontzettend slecht

Carlos

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Don't stay at this hotel Is the durty and worse hotel ever and the staff are rude
1 nacht verbleven in november 2023
Reactie van Greg Alder, GM op 20 dec 2023
Thank you for your valuable feedback. I apologize for your experience here at our property. We are currently undergoing some big changes. We hope you give us another chance here in the next 6 months.

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good value/Close to airport
The hotel keeps coffee available all day/night. The staff were friendly and helpful. The place is a bit dated but it is centrally located and was a comfortable stay.
1 nacht verbleven in november 2023
Reactie van Greg Alder, GM op 20 dec 2023
Thank you for taking time to provide us with your feedback. Our family here at the Best Western Cascade are working hard and diligently to make every guests next stay a better one. Again thank you.

2/10 – Ontzettend slecht

Bayli

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
They were overbooked, so we lost our double Queen room, which was manageable since they had an open king suite we were able to take. However, the room was gross. Breakfast was disgusting, and the location felt unsafe.
1 nacht verbleven in november 2023
Reactie van Greg Alder, GM op 20 dec 2023
I would like to start by apologizing for your less than suitable accommodations and experience at our property. I assure you your words have not fallen on deaf ears. We will learn from this. Again, thank you.

6/10 – Redelijk

Lisa

Reisde met huisdieren, Reisde met partner
Negatief: Voorzieningen
The location is great. Front desk staff was very friendly. The thermostat didn’t work properly, broken tv remote and the breakfast wasn’t what was listed and everything seemed to be empty only an hour into breakfast
1 nacht verbleven in november 2023
Reactie van Greg Alder, GM op 20 dec 2023
We are grateful for your feedback. I will let our Front Desk staff know about your kind review. I will also forward your feedback to our food and beverage dept. This will definitely be a learning opportunity. Again, Thank you.

8/10 – Goed

Patricia

Positief: Netheid, personeel en service
Pool was down for maintenance. Room had no safe.
1 nacht verbleven in november 2023
Reactie van Greg Alder, GM op 20 dec 2023
Thank you for giving our property a positive review. Our pool has been completely re-plumbed and is now working properly. Hopefully you will be able to enjoy it soon.

4/10 – Matig

Amanda

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The pool was closed and was not told until after the entire weekend was paid for and we were checked in, the beds are quite hard and their pillows are the size of a couch pillow, there was plates of food laying on the floor outside of rooms for hours, all I could smell every time I walked out of my room was weed, someone was either smoking it very often and in large amounts cuz it was quite strong smelling. When checking out I asked to be compensated in some way for the pool being closed, as I had read from reviews that it was literally closed two weeks before that as well and the women at the counter kept telling me that was a lie, dismissing what I was saying and just talking over me repeated it was a lie and then said you can't believe every review. Their driveway is very hard to pull out of especially if you need to make a left to get on 96 it's almost impossible especially during heavy traffic times.
Reactie van Greg Alder, GM op 20 dec 2023
Thank you for taking time out of your busy schedule to provide us with your very valuable feedback. Your feedback has been forwarded to the new management team. We will take care of this. Again our apologies.

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Greg Alder, GM op 20 dec 2023
Thank you for your positive review. We appreciate your feedback.

6/10 – Redelijk

Courtney, Grand Rapids

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The breakfast was good. Because you can tell the property is under new management they still have work to do. Our microwave and the TV did not work and they didn't have any functional rooms to move us to.
1 nacht verbleven in oktober 2023
Reactie van Greg Alder, GM op 20 dec 2023
Thank you for taking the time to provide us with your feedback. We greatly appreciate you and how understanding you are. Again thank you.

6/10 – Redelijk

RAYMOND

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Greg Alder, GM op 20 dec 2023
Thank you for providing us with your valuable feedback.

8/10 – Goed

Caitlyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Greg Alder, GM op 20 dec 2023
Thank you for taking the time to provide us with your positive feedback.

6/10 – Redelijk

Jean

Negatief: Netheid
1 nacht verbleven in oktober 2023
Reactie van Greg Alder, GM op 20 dec 2023
Thank you for your feedback.

2/10 – Ontzettend slecht

Melissa

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool closed for maintenance. Smells bad. Very old and dirty overall. Many things are broken-card reader on outside door, bar in elevator, chairs, exercise equipment, tv in fitness center.
1 nacht verbleven in oktober 2023