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Beoordelingen van Hilton Garden Inn Kent Island

3 out of 5
Hilton Garden Inn Kent Island
3206 Main St, Grasonville, MD

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 513 van 768 beoordelingen" "
Gastenscore: 8 - Goed. 171 van 768 beoordelingen" "
Gastenscore: 6 - Redelijk. 50 van 768 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 768 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 768 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

8,6/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Erg leuke omgeving (Chesapeake Bay)
Onze kamer (3 hoog) had uitzicht op de baai, mooi dus. In de buurt zijn er genoeg restaurantjes om lekker te eten. Het ontbijt is niet inbegrepen, maar ach, genoeg mogelijkheden in de directe omgeving. Wel koffie of thee op de kamer. Het sfeertje van Kent Narrows is vrij uniek. Dit hotel gekozen omdat de kamer een balkon heeft en het verder van de snelweg af is dan de andere 2 hotels. Via de Bay bridge ben je na een half uur in Annapolis of rij je in 1 uur naar de buitenwijken van Washington DC. Aldaar kan je met de Metro (Largo) verder en in ongev. 40 minuten sta je in het hart van DC.

2/10 – Ontzettend slecht

Thomas

We were unable to get to the property because of a 2-3 hour backup on route 50 trying to get over the bridge to the hotel in Kent Narrows due to an accident and flooding. After an 6 hour drive from North Carolina to get within 30 miles of the Hilton Garden Inn Kent Island - we just could not wait for traffic to clear. We called the hotel but they told me that they were unwilling to cancel our room or refund our reservation even though we could not get there. Told me room good until noon Monday. Good luck getting here. Please advise. Thsnjs
1 nacht verbleven in mei 2024
Reactie van YSJ op 14 mei 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the way we handle your cancelation. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future.

10/10 – Uitstekend

Gregory

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and friendly staff.
1 nacht verbleven in mei 2024
Reactie van YSJ op 6 mei 2024
Thank you for taking a moment to share your experience at Hilton Garden Inn Kent Island. We’re proud to deliver great value to our guests. We hope you’ll visit us again soon.

10/10 – Uitstekend

Rachel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
People were kind and helpful
3 nachten verbleven in april 2024
Reactie van YSJ op 6 mei 2024
Thank you for taking a moment to share your experience at Hilton Garden Inn Kent Island. We’re proud to deliver great value to our guests. We hope you’ll visit us again soon.

10/10 – Uitstekend

Lupe, Ashburn

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice environment
1 nacht verbleven in april 2024
Reactie van YSJ op 6 mei 2024
Thank you for taking a moment to share your experience at Hilton Garden Inn Kent Island. We’re proud to deliver great value to our guests. We hope you’ll visit us again soon.

10/10 – Uitstekend

Emily

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are nice and big and quiet setting.
1 nacht verbleven in april 2024
Reactie van ysj op 21 apr 2024
Thank you for taking a moment to share your experience at Hilton Garden Inn Kent Island. We’re proud to deliver great value to our guests. We hope you’ll visit us again soon.

10/10 – Uitstekend

Danielle

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Got a free upgrade which was not expected. Nice room overlooking the bay.
1 nacht verbleven in april 2024
Reactie van YSJ op 15 apr 2024
Thank you for providing feedback on your recent experience at the Hilton Garden Inn Kent Island. We take pride in providing a clean and comfortable space for all of our guest. We look forward to seeing you again soon.

2/10 – Ontzettend slecht

Sonya

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff unkind. Gm the worst I have ever met. I will be write an at length review with pictures. Save yourself a lot of money and go to a friendlier and cleaner property. I recommend the Best Western or the Holiday Inn. Bith are great properties!
5 nachten verbleven in april 2024
Reactie van YSJ op 15 apr 2024
“We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.”

6/10 – Redelijk

Steven

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van YSJ op 15 apr 2024
We’re sorry to hear of your less-than-satisfactory experience with The Hilton Garden Inn Kent Island and hope you will accept our sincerest apologies.

10/10 – Uitstekend

Stephen P.

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van YSJ op 15 apr 2024
Thank you for providing feedback on your recent experience at the Hilton Garden Inn Kent Island. We take pride in providing a clean and comfortable space for all of our guest. We look forward to seeing you again soon.

10/10 – Uitstekend

Charles

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location on the waterwith every room having a balcony. Also walking distance to one of the best restaurant, The Narrows!!!! Very clean and enjoyable
1 nacht verbleven in april 2024
Reactie van YSJ op 13 apr 2024
Thank you for providing feedback on your recent experience at the Hilton Garden Inn Kent Island. We take pride in providing a clean and comfortable space for all of our, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We definitely enjoyed our stay. However, it would have been a nice touch if the breakfast was complimentary…..
1 nacht verbleven in maart 2024
Reactie van YSJ op 3 apr 2024
Thank you for providing feedback on your recent experience at the Hilton Garden Inn Kent Island. We take pride in providing a clean and comfortable space for all of our, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 – Uitstekend

Cathryn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van YSJ op 14 mrt 2024
Thank you for sharing this positive review. We appreciate our location here in at the Hilton Garden inn Kent Island just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Water view and next to one of the best restaurants in the area(Fishermans Inn)
1 nacht verbleven in maart 2024
Reactie van YSJ op 10 mrt 2024
Thank you for providing feedback on your recent experience at the Hilton Garden Inn Kent Island. We take pride in providing a clean and comfortable space for all of our, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 – Uitstekend

Tanna

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Had a great stay
1 nacht verbleven in februari 2024
Reactie van Yat-Sen Jerome op 26 feb 2024
Thank you for taking a moment to share your experience at The Hilton Garden Inn Kent Island. We are so pleased to hear you found {{product/service}} to your liking. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Sarina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great view of the water
1 nacht verbleven in februari 2024
Reactie van Yat-Sen Jerome op 26 feb 2024
Thank you for taking a moment to share your experience at The Hilton Garden Inn Kent Island. We are so pleased to hear you found {{product/service}} to your liking. We look forward to welcoming you back again soon.

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to highway with nice view of bay.
1 nacht verbleven in februari 2024
Reactie van Yat-Sen Jerome op 20 feb 2024
Thank you for taking a moment to share your experience at The Hilton Garden Inn Kent Island. We are so pleased to hear you found a nice view of the bay to your liking. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Kathleen

1 nacht verbleven in februari 2024
Reactie van Yat-Sen Jerome op 20 feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests.

4/10 – Matig

Eric

Reisde met partner
We still have not straightened out that I was charged before I came and now you have a pending on my credit card because we had to change the date. Travelocity said I have already paid and that’s it but the hotel has 2 charges pending. We need to get this straightened out!!!
1 nacht verbleven in februari 2024
Reactie van Yat-Sen Jerome op 20 feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests. We will look at your account to reinsure that the pending charges has been dropped.

8/10 – Goed

Matt

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Yat-Sen Jerome op 20 feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests.

8/10 – Goed

Jeff

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel and rooms are very clean. Staff was very friendly. Noise from nightclubs next door was loud thru late night
1 nacht verbleven in februari 2024
Reactie van Yat-Sen Jerome op 20 feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service
Can't go back
The reason to go to this hotel is the view. We have gone here for years. When you open the blinds with a view of the sun shining off the bay, it's hard to beat without traveling to Florida or the Caribbean. Unfortunately, we had to turn left off the elevator, which I knew immediately was not a bay view. My daughter, who had been so excited to book the trip for us didn't know that "bay-facing" does not mean "bay-front". Tried to change rooms offering to pay the difference and, even though there was obviously about a 10% occupancy rate on Sunday night in early February, 'there was just nothing they could do.' This despite the supposed GUARANTEE posted everywhere that they would make it right if there was anything amiss. Oh well, we figured, at least we can enjoy the hot tub later. Nope, that was apparently removed and now there is just this wonderful table sitting in the spot by the pool. I'm sure we are in the minority that having a table next to the pool is much better than a hot tub! (in case you missed the sarcasm: NOT). Oh well, we figured, at least we'll get to enjoy one of those great cookies that were always offered at the check-in area. Nope, apparently those are also just too customer friendly and have been axed along with the hot tub.
1 nacht verbleven in februari 2024
Reactie van Yat-Sen Jerome op 20 feb 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our service. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future.

10/10 – Uitstekend

Hoonho

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Yat-Sen Jerome op 20 feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests.

10/10 – Uitstekend

Deanna

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Yat-Sen Jerome op 20 feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests.

10/10 – Uitstekend

Tomas

1 nacht verbleven in januari 2024
Reactie van Yat-Sen Jerome op 20 feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests.

10/10 – Uitstekend

KISHORE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Yat-Sen Jerome op 20 feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests.

8/10 – Goed

Mary

1 nacht verbleven in december 2023
Reactie van Yat-Sen Jerome op 20 feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests.

6/10 – Redelijk

Steven

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Yat-Sen Jerome op 20 feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests.

8/10 – Goed

Vincent

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Yat-Sen Jerome op 20 feb 2024
Thank you for choosing The Hilton Garden Inn Kent Island for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory. At The Hilton Garden Inn Kent Island, we strive to provide the best possible experience for our guests.

6/10 – Redelijk

Hope

Reisde met familie
Positief: Netheid, personeel en service
Not very clean, water pressure was terrible. Lights dont work or flickering or yellow tinge to them. Generally dingy feeling.
3 nachten verbleven in december 2023
Reactie van Yat-Sen Jerome op 20 feb 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our product. We aim to provide all of our {{guests/ customers/patients}} with a high-quality experience, and we hope to see you again in the near future.

10/10 – Uitstekend

Aram

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing place for relax the personel is great
2 nachten verbleven in december 2023
Reactie van Yat-Sen Jerome op 20 feb 2024
Thank you for taking a moment to share your experience at The Hilton Garden Inn Kent Island. We’re proud to deliver great value to our guests, so we’re delighted that you found our hotel to be pleasant. We hope you’ll visit us again soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Harry

1 nacht verbleven in december 2023
Reactie van Yat-Sen Jerome op 20 feb 2024
Thank you for taking a moment to share your experience at The Hilton Garden Inn Kent Island. We’re proud to deliver great value to our {{guests/customers/patients}}, so we’re delighted that you found our service to be well accommodating. We hope you’ll visit us again soon.

10/10 – Uitstekend

LAURA, Smyrna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tim was awesome very professional
1 nacht verbleven in december 2023

10/10 – Uitstekend

Dana

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay in the junior suite. It was a great size, beds were comfortable and we had a great view of the bay. The breakfast is a bit expensive in my opinion, but overall we had a great stay.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Cynthia

1 nacht verbleven in november 2023

8/10 – Goed

Welford

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023

10/10 – Uitstekend

Ricardo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We started out with a room on the south side of the hotel and there is a cute bar on that side, but they were having a Halloween party with live music. I called and asked for a room on the other side of the hotel and was given a great room with a beautiful view. Very satisfied with our stay.
3 nachten verbleven in oktober 2023
Reactie van Jacqui Collins op 4 nov 2023
We are pleased to know that we were able to make your stay enjoyable! We look forward to seeing you again in the future. Thanks for your feedback!

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service
Bed in room 417 is worn out.
1 nacht verbleven in oktober 2023
Reactie van Jacqui Collins op 4 nov 2023
Thank you for taking time to provide your feedback from your recent stay with us. We will with the appropriate team regarding your comment. We hope that you will visit us again in the future!

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Jacqui Collins op 4 nov 2023
It looks like you were pleased with your recent stay with us, and we do hope that we will see you again in the future! Thank you for taking time to provide us with your feedback.

10/10 – Uitstekend

Laura

1 nacht verbleven in oktober 2023
Reactie van Jacqui Collins op 4 nov 2023
We're excited to see that you had an enjoyable stay with us! We do hope that you will visit us again in the future.Thank you for taking time to provide us with your feedback!

4/10 – Matig

CAROL

1 nacht verbleven in oktober 2023

6/10 – Redelijk

Carolyne

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I expected something else for the money I spent. I asked for extra towels and had to go down and get them myself. Not what I expected from the Hilton name.
2 nachten verbleven in oktober 2023
Reactie van Jacqui Collins op 4 nov 2023
Thank you for providing us with your feedback from your recent stay with us! We apologize for the inconvenience of having to go to the Front Desk for extra towels.

10/10 – Uitstekend

Charles

Positief: Netheid
1 nacht verbleven in oktober 2023
Reactie van Jacqui Collins op 4 nov 2023
Thank you for taking time to complete our survey! We are very pleased to know that you had a great stay at our property and look forward to seeing you again!

10/10 – Uitstekend

Dominick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Jacqui Collins op 4 nov 2023
We appreciate you taking time to complete our survey! We are excited to know that you had an amazing stay with us and hope to see you again!

4/10 – Matig

patricia

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
expensive and first room was handycap and ants
5 nachten verbleven in september 2023
Reactie van Jacqui Collins op 4 nov 2023
We sincerely apologize for the issue with ants. As soon as we were made aware of the issue, it was immediately addressed and provided you with another room that met the anticipated expectations. Thank you for your feedback.

10/10 – Uitstekend

Rita

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay here at the Hilton Garden was great. The space was beautifully decorated in light calm colors and the staff was very friendly and knowledgable. Our room was clean and offered coffee with a Kureg coffee maker, which we really enjoy. They offered breakfast buffet or you can order from a menu. We sat at a table and ordered from the menu. The coffee was excellent, our breakfast was delicious and our waitress was wonderful and attentive. They also serve dinner at this location , which is a great option if you don’t feel like leaving the hotel. We loved our stay here and will definitely return.
1 nacht verbleven in september 2023
Reactie van Jacqui Collins op 8 okt 2023
Thank you for taking time to provide your feedback! We are pleased to know that you had an enjoyable stay with us, and we certainly look forward to seeing you again in the future!

8/10 – Goed

Gene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Jacqui Collins op 8 okt 2023
We appreciate you taking time to respond to our survey and are pleased to see that you had an enjoyable stay with us!

8/10 – Goed

benjamin

Positief: Netheid, personeel en service
Negatief: Comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Jacqui Collins op 8 okt 2023
We appreciate your time in completing our survey and glad to know that you had an enjoyable stay!