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Beoordelingen van Holiday Inn Great Falls- Convention Center, an IHG Hotel

3 out of 5
Holiday Inn Great Falls- Convention Center, an IHG Hotel
1100 5th Street South, Great Falls, MT

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 293 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 286 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 197 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 124 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 104 van 1004 beoordelingen" "

7,4/10

Netheid

7,8/10

Personeel en service

7,0/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Derek

Positief: Personeel en service
1 nacht verbleven in april 2024
Reactie van George M Johnson op 29 apr 2024
Thank you so much for taking the time to let us know how well we are doing.

10/10 – Uitstekend

Emily

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van George M Johnson op 26 apr 2024
Thanks for the review. We appreciate that you had a great stay.

6/10 – Redelijk

Matthew

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Has gone down hill since the last time we stayed here. Wasn’t a welcoming entrance to the hotel. Room was not real clean…bathroom was terrible…had something running down the wall in the bathroom. The toilet had a big crack in it. Bathroom especially needed repairs. Restaurant was short staffed. Took over an hour to have breakfast. Saw many people leave the restaurant because no one to seat them or serve them. Will not stay here ever again.
1 nacht verbleven in april 2024
Reactie van George Johnson op 14 apr 2024
I am terribly sorry you did not have a great stay. I will certainly look into the issues that you have raised.

8/10 – Goed

Randy

Positief: Netheid, personeel en service
Our stay was very nice!
2 nachten verbleven in april 2024
Reactie van George M Johnson op 8 apr 2024
Thanks, Randy. The staff will be very happy that you had a great stay

10/10 – Uitstekend

Cathy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The friendly staff. We always stay at this motel
1 nacht verbleven in maart 2024
Reactie van George M Johnson op 8 apr 2024
Thanks so much for the very nice review. We look forward to seeing you again

6/10 – Redelijk

michelle

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
It’s our favourite hotel to stay in in Great Falls. My kids love the pool. Beds are really comfy. Hotel just needs some updates. Which they are in the process of starting. Staff was very friendly!!
3 nachten verbleven in maart 2024
Reactie van George M Johnson op 4 apr 2024
Yes, we will finish our updates and hopefully remain your favorite

8/10 – Goed

Iris

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The parking lot was rough, the pool construction seems like it has lasted years. The staff were excellent though and the price is reasonable.
2 nachten verbleven in maart 2024
Reactie van George M Johnson op 4 apr 2024
Thank you for complimenting the staff. We are scheduled to fix the parking lot as soon as it’s stays warm.

6/10 – Redelijk

kathleen

Zakenreiziger, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Rugs are bumpy and torn up. Paint is all over the baseboards, the bathroom is showing unfinished drywall behind the mirror. For the amount of money I paid it's a very dated tired old hotel. It was terribly noisey. I am in Salt lake at a hotel I paid less for right now and it's new and beautiful. Great falls is terribly overpriced and not even a 2 star.
2 nachten verbleven in maart 2024
Reactie van George M Johnson. op 18 mrt 2024
I am sorry that you did not have a good stay. We are going to fix the parking lot later in the year once it warms up.

10/10 – Uitstekend

Emanuel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The inside was very nice and clean
2 nachten verbleven in maart 2024
Reactie van George M Johnson op 18 mrt 2024
I am glad you had a good stay. We look forward to seeing you again.

10/10 – Uitstekend

Christopher

Very nice property. Good restaurant on site.
1 nacht verbleven in maart 2024
Reactie van George M Johnson op 16 mrt 2024
Thank you very much for the kind words. We’re glad you had a good stay.

10/10 – Uitstekend

Rebecca

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms & great customer service!
1 nacht verbleven in maart 2024
Reactie van George M Johnson op 15 mrt 2024
I am happy that you had a great stay. Come back and see us when you’re in Great Falls

10/10 – Uitstekend

Scotty, Browning

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great staff
1 nacht verbleven in maart 2024
Reactie van George M Johnson op 12 mrt 2024
Thanks. I agree our staff is pretty great and we look forward to serving you again in the future

10/10 – Uitstekend

Jennifer

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the peace and quiet
1 nacht verbleven in maart 2024
Reactie van George M Johnson op 11 mrt 2024
Thank you, Jennifer. I also like peace and quiet. Have a great day.

8/10 – Goed

Niki

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van George M Johnson op 26 feb 2024
Thank you very much. I am glad the it looks like you had a good stay.

6/10 – Redelijk

Amanda

1 nacht verbleven in februari 2024
Reactie van George M Johnson op 21 mrt 2024
I would have liked to have had more detail on why you scored us a three, but I apologize for failing to meet our expectations.

2/10 – Ontzettend slecht

Gary

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walking in our room while sleeping. Renting a room when it was not open to rent. No communication between help. An apology isn't going to be enough or firing staff. We want a refund for our stay, both rooms. Not everyone is pet friendly, some are allergic to pets. You also went in my daughters room without being asked and scared her. I'm mad as hell.
2 nachten verbleven in februari 2024
Reactie van George Johnson op 17 feb 2024
We are sorry you had a bad stay. As discussed, this issue was not raised when you at the property and belligerency will not result in different results. We are very sorry you had a bad stay.

10/10 – Uitstekend

Kevin

Reisde met partner
Wonderful location, staff was helpful and friendly Well definitely stay at this property next time travelling to Great Falls
2 nachten verbleven in februari 2024
Reactie van George M Jkhnson op 13 feb 2024
Thanks so much. We are thrilled you had a great stay. We appreciate your taking the time to let us know how we are doing.

10/10 – Uitstekend

Jacob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van George M Johnson op 13 feb 2024
Dear Jacob: Thank you and we’ll take it. It looks as though you had a great stay and that pleases us immensely.

10/10 – Uitstekend

Jacyne, Box Elder

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van George M Johnson op 12 feb 2024
Thank you for the kind words.

2/10 – Ontzettend slecht

Brent

1 nacht verbleven in februari 2024
Reactie van George M Johnson op 21 mrt 2024
Brent, we are sorry you did not have a good stay

8/10 – Goed

Aldean

2 nachten verbleven in februari 2024
Reactie van George M Johnson op 21 mrt 2024
Thanks for letting us know that your stay was good.

10/10 – Uitstekend

BetteJo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
On site restaurant, good food, friendly staff.
1 nacht verbleven in januari 2024
Reactie van George M Johnson op 25 jan 2024
Thanks for the very kind works. We appreciate your letting us know how we did.

4/10 – Matig

Daniel, Billings

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Elevators smelled like smoke, open atrium was noisy at 4am, room smelled gross. Only food compliment is the restaurant down stairs. Will never stay again.
2 nachten verbleven in januari 2024
Reactie van George Johnson op 16 jan 2024
We are sorry you had a bad stay. I will look into the issue you had with your room smelling.

2/10 – Ontzettend slecht

Bonnie

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid, personeel en service
Stained Bedding
It was late midnight flight arrival. So exhausted…pulled back the quilt and found stains from???! See attached picture.
Stains on bedding
1 nacht verbleven in december 2023
Reactie van George M Johnson op 17 jan 2024
We are sorry you did not a good stay. It is not our intention for our guests to have a bad stay

2/10 – Ontzettend slecht

Adam

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kinda dumpy
Noisy people in lobby area disrupted our night more than once. Staff was not professional looking. No telephone in our room. Mold in the shower. Toilet didn't flush good.
2 nachten verbleven in januari 2024
Reactie van George M Johnson op 15 jan 2024
We are sorry that you did not have a superior experience. I shall look into the issues that you raised.

10/10 – Uitstekend

Robert

2 nachten verbleven in januari 2024
Reactie van George Johnson op 13 jan 2024
Robert, thank you so much for taking the time to write a review. I’m glad you had a great stay.

2/10 – Ontzettend slecht

Theresa

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Upon checking into our room, I showered and stood 3 inches of water. We reported the problem to the front desk in the morning and informed them we would be gone all day so they could look at the shower. After returning, they informed us it was fixed. It was not. Then, they had a large wedding in the banquet hall, and they allowed the guests to yell and scream all night long in the atrium. Upon checkout, we complained, and their manager apologized and informed us we would be getting a full refund. That never happened even after numerous calls. Save your money. The hotel is dirty, loud, and in poor condition.
Reactie van George M Johnson op 9 jan 2024
We are sorry you had such a bad stay. Have a Happy New Years

6/10 – Redelijk

Rachel

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
Facilities were lacking
There is a very strong smell in the vestibule (a lot of hotels use it now, I dont like it but it was a LOT). The heat in the room was terrible, either hot or cold, and the fan was very loud. The hairdryer in the room was broken (a replacement was brought up, much appreciated). The blinds were stuck and took quite a bit of effort to get the shade down. The plumbing in the bathtub was old, not labeled and confusing. The elevator is very slow, disconcertingly so. For the price I expected better. The staff were great, friendly and courteous.
2 nachten verbleven in januari 2024
Reactie van George M Johnson op 9 jan 2024
I will look into why the smell is so strong to you. I shall look into the issues you raised.

10/10 – Uitstekend

Wyatt

1 nacht verbleven in januari 2024
Reactie van George M Johnson op 9 jan 2024
Thanks for the kind review. I appreciate you taking the time to let us know how you are doing.

10/10 – Uitstekend

Teresa

1 nacht verbleven in december 2023
Reactie van George M Johnson op 21 jan 2024
Thank you so much, Teresa. It looks as though you had a great stay. We appreciate your choosing us and we look forward to having you back soon.

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van George M Johnson op 31 jan 2024
Thank you for staying with us. It appears you had a great stay. I am very pleased by that. Our staff strives to give you the best possible experience we can. We look forward to seeing you if you come through Great Falls again.

2/10 – Ontzettend slecht

Susana

2 nachten verbleven in december 2023
Reactie van George M Johnson op 29 dec 2023
We are terribly sorry you did not have a good stay. I would have preferred details.

8/10 – Goed

Joe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van George M Johnson op 29 dec 2023
Thanks for taking the time to leave a review. We appreciate the feedback.

8/10 – Goed

ANDY, Kalispell

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van George M Johnson op 29 dec 2023
Thanks for the kind words.

8/10 – Goed

Karolina

Positief: Netheid, personeel en service
2 nachten verbleven in december 2023
Reactie van Grorge M Johnson op 18 dec 2023
Dear Karolina Thanks ever so much. Happy Holidays.

8/10 – Goed

Scotty, Browning

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The general manager is an excellent guy! He makes the motel better with his kindness and professionalism.
4 nachten verbleven in december 2023
Reactie van George M Johnson op 29 dec 2023
Thanks for the kind words.

6/10 – Redelijk

Mary Jo

Reisde met familie
Positief: Personeel en service
This hotel has started renovations but seemed to have stalled. Definitely needs an update. We were put in a handicapped room (which wasn’t needed and not selected when booking).
2 nachten verbleven in december 2023
Reactie van George M Johnson op 29 dec 2023
We are sorry that you were somehow put into the wrong room type.

6/10 – Redelijk

Ardis

Positief: Personeel en service
Lack of hot water
3 nachten verbleven in december 2023
Reactie van George M Johnson op 29 dec 2023
We are sorry you had that experience. I will look into any issues that day.

2/10 – Ontzettend slecht

Shane

2 nachten verbleven in december 2023
Reactie van George Johnson op 4 jan 2024
We are sorry you had a bad stay.

2/10 – Ontzettend slecht

Neil

3 nachten verbleven in december 2023
Reactie van George M Johnson op 18 dec 2023
Dear Neil: I am sorry you did not have a good stay. My sincerest apologies.

8/10 – Goed

Kelly

Reisde met familie
Positief: Voorzieningen
Friendly staff. No stairs past 2nd floor so didn’t like that. Otherwise great hotel!
1 nacht verbleven in december 2023
Reactie van George M Johnson op 18 dec 2023
Thanks for leaving a review. Happy Holidays.

10/10 – Uitstekend

Al

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Everything was great, however the elevator situation needs help. Busy weekend and the single pair of elevators could not keep up
1 nacht verbleven in december 2023
Reactie van George M Johnson op 18 dec 2023
We are working or overhauling them. I am happy that everything else was great

2/10 – Ontzettend slecht

Tara

Positief: Netheid
Negatief: Personeel en service
3 nachten verbleven in november 2023
Reactie van George M Johnson op 28 nov 2023
Well, I am sorry that you had a bad stay without any details I am not sure exactly what went wrong.

4/10 – Matig

The

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very run down and noisy
1 nacht verbleven in november 2023
Reactie van George M Johnson op 23 nov 2023
I am terribly sorry that you did not have a good stay

10/10 – Uitstekend

anthony

1 nacht verbleven in november 2023
Reactie van George M Johnson op 18 dec 2023
Dear Anthony: Thanks for taking the time to leave a review

10/10 – Uitstekend

Jackie

Reisde met familie
Positief: Voorzieningen
Liked the options of accessible rooms. Unfortunately it still had a tub rather than a walk in shower. No blinds for sleeping, they were not working. Stuck. And no phone in the room. How would they have been reached if hotel emergency???
1 nacht verbleven in november 2023
Reactie van George M Johnson op 13 nov 2023
Thank you for taking the time to leave a review.

10/10 – Uitstekend

Ron

Reisde met familie
Poor condition of pavement in parking area
1 nacht verbleven in november 2023
Reactie van George M Johnson op 13 nov 2023
Thank you for the nice review. We are trying to find somebody to fix the blacktop before winter hits.

10/10 – Uitstekend

Mike

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was easy and nice
2 nachten verbleven in november 2023
Reactie van George M Johnson op 10 nov 2023
Thanks and please come visit us again.

6/10 – Redelijk

Joni

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van George - GM op 5 nov 2023
Dear Joni: Thanks for taking the time to leave a review

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Not family oriented
We stayed here for the pool. After we check in was when we was told the pool was out of service. It would have been a hassle to try to get a refund. Asked if they happened to have a room with a jacuzzi was told I didn’t reserve a room like that. Hotel was a bit outdated. A cleaning cart sat outside our room the whole stay. Other wise it was ok for a night stay.
1 nacht verbleven in oktober 2023
Reactie van George M Johnson op 5 nov 2023
We are sorry that the pool was closed during your stay.