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Beoordelingen van Belvedere Guest House, Great Yarmouth

2.5 out of 5
Belvedere Guest House, Great Yarmouth
90 North Denes Road, Great Yarmouth, England

Beoordelingen

5,8
Gastenscore: 10 - Uitstekend. 9 van 47 beoordelingen" "
Gastenscore: 8 - Goed. 11 van 47 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 47 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 47 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 47 beoordelingen" "

6,4/10

Netheid

6,2/10

Personeel en service

4,0/10

Voorzieningen

5,6/10

Staat van de accommodatie en faciliteiten

5,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Kym

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Leave from work.
Quiet and relaxing.
4 nachten verbleven in november 2023

4/10 – Matig

Karen

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

Abigail

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Joey op 12 sep 2023
Hi, Abigail! We are elated to know that you liked our services. Regards, Joey

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst Experience Ever & Atrocious Customer service
It was our anniversary and we decided a reasonable stay in GY for a week. I made one of the biggest mistakes in my life by booking at Belvedere Guest house and this is why: 1. The carpet in the room was so faded and never been cleaned 2. The bed linen when slept on gave an itchy sensation all the time (I am guessing there were bed bugs) 3. Basic amenity of warm water for bathing.The water from the shower was either freezing cold or boiling hot. A guy came to fix it after 3 calls to CS and fixed it for 5 mins. After he left, it was set back to square one. 4. There was no one to look after the guests at the premises. If there is a problem you need to call CS and wait for 30 mins for someone to show up or a call back . 5. The walls were stained and door knob was taped,the closet had no knob,the wallpaper came out at certain places,the toilet space was so crunched and very uncomfortable,the water from tap was awful. 6. Room was booked for 4 days,but Day 2 I decided to vacate (infact one Day 1 but since it was evening already I stayed up to next day 10 am). I got a refund of 40% of the total amount (which I am so grateful for). Now the atrocious part, the customer service kept calling me (6 times) to inform me about the refund and asked about my exp, I told them I was not happy at all and will leave reviews on the web, one of them was very sarcastic "even after we give you a refund,you will leave a bad review". Who the hell is she to tell me this. It was H&H hotels chain CS.
1 nacht verbleven in augustus 2023
Reactie van Ava op 12 sep 2023
Hi, Guest! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time. Regards, Ava

2/10 – Ontzettend slecht

Ryan

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Poor
Hotel stunk of sewage throughout whole stay mattress uncomfortable sink in bathroom broken shower was blocked
2 nachten verbleven in juli 2023

4/10 – Matig

Trevor

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clearly the management are not taking previous reviews seriously as we stayed this weekend and saw no evidence of high standards at all. Broken shower bracket, dirty bathroom, bathroom door handle held on with tape, vinyl wallpaper peeling off the mouldy walls, the only window that could be opened has a broken handle, pillows might as well not be there, no fan, no hairdryer….. all the same complaints as reviews written almost a year ago so clearly no cares given. No doubt the response will be the same as we have read here- apologise and ask us to email… what’s the point?! With the WhatsApp message at 3am!!! to both phones and the repeated phone calls interrupting our evening meal and again our lunch the following day- if the management are so concerned that we are happy perhaps have someone on site instead of a call centre and make some effort to put right the appalling state of the accommodation!
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Nicola

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
AVOID!!!!!!
The place stank as we walked in of damp, you could write your name in the dust on the stair banister, the whole plce was dated and filthy! The bedroom window opened inwards across the bed! And then didnt actually close! No fan! The shower came out so slowly it was almost impossible to use! And the noise from other guests was ridiculous!! We got absolutely no sleep!!!
1 nacht verbleven in juni 2023
Reactie van Joey op 15 jul 2023
Sorry for the unpleasant experience you had with us, Nicola! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Joey

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Needs total refurbishment. Not ideal for a modern age
Looks velybokd. Walls cracked. Weak shower, no tv signal, has a particular strong odour
2 nachten verbleven in juni 2023
Reactie van Joey op 15 jul 2023
We are sorry to hear about your experience, Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

6/10 – Redelijk

Martyn

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
It was not situated where we thought on arrival we couldn't get into property and had to call a london number which took 45 minutes and on 2nd day the main door wouldn't open even with code this caused another call to london at our cost etc so it ruined our stay
3 nachten verbleven in juni 2023
Reactie van Joey op 15 jul 2023
Apologies for the inconvenience caused, Martyn! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Joey

4/10 – Matig

Gary

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Very cheap. Old building and fittings. Bed was old and uncomfortable. Limited facilities.
1 nacht verbleven in juni 2023
Reactie van Joel op 15 jul 2023
Hi, Gary! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel

6/10 – Redelijk

william

deserted..... Electronic exit/entry system was nervy. no tea or coffee facility after first day. No soap or shampoo after first day. Liked response of what's app chat service..
4 nachten verbleven in mei 2023
Reactie van Noah op 15 jul 2023
Hi, William! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Noah

8/10 – Goed

nigel

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
For less than 30 quid a night , cant complain too much, it clean, had all the basics, larger tv than a lot of places, ensuite shower, toilet, more drink sachets etc. Than other places. Perfect if you want to crash out after work or a night out, dont expect a love palace.
2 nachten verbleven in april 2023
Reactie van Ammy op 13 apr 2023
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 – Redelijk

Geverifieerde reiziger

Basic got what I paid for
Cheap room, got what I paid for, carpets need updating was a small single room on top floor
1 nacht verbleven in maart 2023
Reactie van Lisa op 1 apr 2023
Thank you for your valuable feedback, Guest! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Lisa

2/10 – Ontzettend slecht

Nick

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
When I booked this hotel I initially had to make two separate bookings due to a personal error of forgetting a day on my trip. When I arrived I found the room to be in worse shape than I expected, although for such a cheap price I was not expecting much. The bedding had hair on it from a previous guest, the shower head wall attachment was broken and the water pressure was almost nonexistent, making for showers that would take 30 minutes just to clean your body, the wardrobe was lopsided, the bathroom door off its hinges, the pillow was as thin as a folded shirt, and they give you one towel to dry your body, hands and to use as a shower mat. I told them about the shower not giving off pressure and they said they would look at it when I was in next but that never happened, leaving me to have to attempt to shower in the sink. For the pillow; I folded up a jacket to sleep on. I also received a total of 6 phone calls from them over the course of 3 days. First asking when I’d arrive to check in, then asking how the room was and finally asking how my stay was. Due to booking two bookings, they did this two times. I ended up blocking the number as I was receiving a call every 8 hours. The check in process should have been simple but when I arrived both the keys in the two lockboxes were gone. A guest took them with them, leaving me to have to call and wait for someone to let me in. The next day I was locked out again because the code was changed and I wasn’t informed.
2 nachten verbleven in maart 2023
Reactie van Barbara op 18 mrt 2023
Hi, Nick! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

8/10 – Goed

Shafali

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Booked this room as a last minute accommodation and it was at a really good price, the room was small but I was surprised to see that I had my own ensuite. Well heated, complimentary tea/coffee, decent cleanliness. Felt safe and I checked in at about 10:30pm so self checked in which was fine. I would definitely recommend for solo travellers who need a place to stay for the night.
1 nacht verbleven in maart 2023
Reactie van Tim op 18 mrt 2023
Thanks for your kind and lovely words, Shafali! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

8/10 – Goed

Joanne

1 nacht verbleven in februari 2023
Reactie van Ava op 2 mrt 2023
Hi, Joanne! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good value for money
had a nice stay there
1 nacht verbleven in februari 2023
Reactie van Lisa op 14 feb 2023
Hey, lynn! Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Lisa

2/10 – Ontzettend slecht

Chris

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible place, dirty, dark and dingy even in the day time. smoke detector hanging down, tv cable didnt reach the plug, bathroom door handle missing, shower head holder missing/damaged, window didnt shut, lamp shade turn beds were very old and un comfy. wish i had spent the extra £20 and got a travel lodge. even for a dirt cheap over night this place it not worth it.
Reactie van Lisa op 14 feb 2023
Hi, Chris! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

2/10 – Ontzettend slecht

Michael

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This company have been told about issues at the property and our room for at leasr 8 months (found complaints online) but say there is nothing wrong. Also found out hotel.is being used to housse immigrants at £150 PP PN AVOID
3 nachten verbleven in januari 2023
Reactie van Eva op 7 feb 2023
Hi, Michael! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

6/10 – Redelijk

Michele

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Struggled to gain access to hotel
1 nacht verbleven in januari 2023
Reactie van Ammy op 26 jan 2023
Hi, Michele! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 – Goed

Jenny

1 nacht verbleven in december 2022
Reactie van Eva op 4 jan 2023
Thanks for taking out your valuable time to rate us, Jenny! We will work even harder to make your stay a memorable one :) Regards, Eva

2/10 – Ontzettend slecht

Konstantinos

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022
Reactie van Ava op 22 dec 2022
Hi, Konstantinos! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 – Ontzettend slecht

Matthew

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2022
Reactie van Ava op 9 dec 2022
Hi, Matthew! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

6/10 – Redelijk

Kemjika

1 nacht verbleven in november 2022
Reactie van Ammy op 1 dec 2022
Hi, Kemjika! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Do NOT stay here!
Do yourself a favour and book a Premier Inn for an extra £20/£30 a night. I'm a student and have stayed in some atrocious places, some of which didn't have any physical structure surrounding them - I would rather stay in said atrocious places than go back to Belvedere Guesthouse in Great Yarmouth. The door to my room was not secure, anyone could just walk in. Due to the uncleanliness of the place I slept fully clothed simply because i did not want much skin contact with the bed. I refused to use any of the facilities because of how dirty they were. I instead bought bottled water to brush my teeth and wash my hair. The fact Hotels.com can even advertise this place is astonishing. Should be ashamed of yourselves. I wouldn't even prank one of my mates by booking this place for them as it was that bad.
2 nachten verbleven in november 2022
Reactie van Ammy op 27 dec 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 – Uitstekend

Anthony

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
GreT
Good hotel
3 nachten verbleven in oktober 2022
Reactie van Eva op 19 nov 2022
Thanks for rating us superbly, Anthony! Glad to know that you loved our services :) Regards, Eva

2/10 – Ontzettend slecht

Roger

2 nachten verbleven in september 2022
Reactie van Ammy op 11 sep 2022
Hi, Roger! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 – Uitstekend

Csenge

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice budget stay close to the sea
The room was great for the two nights we stayed. The room wasn’t the cleanest but it was good for the price. The house is close to the sea. Self check in is very easy and the staff is very helpful. There is a quiet back garden where I could work during the day when it was sunny. Great budget option
2 nachten verbleven in augustus 2022
Reactie van Arthur op 6 sep 2022
We appreciate your feedback, Guestname! Hope to welcome you soon :) Regards, Arthur

2/10 – Ontzettend slecht

Francisco

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very dirty and smelly, the hall as you walked in, whacked a punch as you walked in, thankfully the room was a little better, Had a crazy system for front door key, which went missing and couldnt get in, as they dont have a reception desk. Although they soon sorted the problem out, by getting someone up there from london..Wont ever go there again..
1 nacht verbleven in augustus 2022
Reactie van Arthur op 23 aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 – Ontzettend slecht

Sean

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Belvedere doss house
They have taken money for my stay but when I got there it was closed, it also looked like it was being used as bedsits for the local homeless/ unemployed
1 nacht verbleven in augustus 2022
Reactie van jane op 23 aug 2022
Hi, Sean! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jane!

2/10 – Ontzettend slecht

ANTONY

Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The house is old and creaky. The rooms are run down and in need of repair. There is no soundproofing and you can easily hear your neighbors, so it's noisy. The mattress was worn and outdated.
2 nachten verbleven in juli 2022
Reactie van Ammy op 19 aug 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

4/10 – Matig

Patricia

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
It wasn’t very clean and was very noisy shower in rm 10 not working either
1 nacht verbleven in juli 2022
Reactie van Simon op 11 jul 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 – Ontzettend slecht

j

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2021
Reactie van Cheshta op 18 sep 2021
Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service
1 nacht verbleven in augustus 2020
Reactie van Jaime op 22 okt 2020
Hi, We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Jaime

8/10 – Goed

Lucy, Northamptonshire

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
B&B stay
My son and I stayed overnight, are room was a twin on the top floor with everything you need, ensuite shower room, kettle, coffee, tea and biscuits etc and lovely comfy beds. Breakfast was delicious with choice of cereals/fruit and fruit juice followed by a plateful of full English and plenty of toast. Perfect :)
Reactie van Joey op 12 mei 2021
Hi, Lucy! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Joey

4/10 – Matig

Mr Slipper, Blackburn

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Basic to say the least
Décor of the hotel was very minimal and old, definitely in need of a lick of paint. Room was very basic and the breakfast was not much better but I suppose you get what you pay for. Will not be staying again.
Reactie van Barbara op 12 mei 2021
Hi, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Empfehlenswert
Das Belvedere Guest House befindet sich in einer ruhigen Straße. Ein Gemischtwaren-Laden (kleiner Supermarkt) ist in unmittelbarer Nähe. Auch der Strand ist nah. Der Britannia Pier ist ein Stück entfernt, zu Fuß vielleicht ungefähr 10 Minuten. Es gab ein üppiges Frühstück. Mein Zimmer war sauber und angenehm eingerichtet. Überhaupt machte die Pension einen positiven Eindruck. Empfehlenswert.
Reactie van Barbara op 12 mei 2021
Hi, We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

10/10 – Uitstekend

Dan, Essex

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fantastic Services
Janet and Noel are fantastic hosts, made me feel extremely welcome,,, Beautiful breakfast, lovely room... I will definetly stay here again!
Reactie van Joey op 12 mei 2021
Hi, Thank you for the positive rating.Looking forward to your continuous love and support. Regards, Joey

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Convenient to the beach and other entertainment
Good holiday area with lot of people enjoying themselves. Worth a visit.
Reactie van Joey op 12 mei 2021
Hi, Thank you so much for the positive rating. Have a wonderful day ahead. Regards, Joey

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
home from home
would use again,good b&b,good breakfast and good bed
Reactie van Joey op 12 mei 2021
Hi, Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again with a pleasant experience. Regards, Joey

8/10 – Goed

Roger, Devon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very plesent and helpful hosts.
Warm welcome, excellent breakfast.
Reactie van Joey op 12 mei 2021
We are glad to see that you have rated us positively, Do give us more chances to enhance your experience with us. Regards, Joey

8/10 – Goed

Val

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
close to yarmouth stadium & on the bus route
Very good, nice and freindly, but room was a bit small.
Reactie van Joey op 12 mei 2021
Thank you so much for rating us positively, We will endeavour to keep it up. Have a nice day. Regards, Joey

6/10 – Redelijk

Simon, Manchester, UK

Positief: Netheid, personeel en service en comfort kamer
pleasant hotel if out of the way.
Bit further out of Yarmouth centre than i would have liked as it was a good 20 minute walk there but handy for the seafront.
Reactie van Barbara op 12 mei 2021
Hi, Simon! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

10/10 – Uitstekend

GRAHAM

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
VERY GOOD LONG WALK TO GET SOME FOOD
Reactie van Joey op 12 mei 2021
Hi, Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Joey

10/10 – Uitstekend

Zena

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly and nice
The room was large and well appointed although the bed creaked everytime we sat on it :). It was clean, comfortable and the telly worked. The breakfast was huge and scrummy. About 5 -10 mins walk into the town and easy to get to by road. It's convenient for the stadium and the beach. Enjoyed our stay.
Reactie van Joey op 12 mei 2021
Thank you so much for the positive rating, We will put in our efforts to provide consistent service every time. Regards, Joey

10/10 – Uitstekend

Pete

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
BARGAIN FOR THE PRICE
A bit of a walk into town but on a sunny day along sea front which is just round the corner it's ok. Looks a bit old from outside but it's very nice inside and the owners are really friendly and helpful. The room was in good order and tho the bed looks cheap m nasty it wasn't and I slept VERY WELL. Breakfast SUPERB. Would I stop again....YES DEFINATELY. Thank you
Reactie van Barbara op 12 mei 2021
Pleased to hear your kind words of gratitude, We are going to do our best to never fail to impress you every time. Regards, Barbara