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Beoordelingen van Urban Boutique Hotel, BW Signature Collection

2.5 out of 5
Urban Boutique Hotel, BW Signature Collection
536 Wade Hampton Blvd, Greenville, SC

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 290 van 652 beoordelingen" "
Gastenscore: 8 - Goed. 179 van 652 beoordelingen" "
Gastenscore: 6 - Redelijk. 70 van 652 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 652 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 60 van 652 beoordelingen" "

8,4/10

Netheid

8,0/10

Personeel en service

7,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Alan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel!
1 nacht verbleven in mei 2024
Reactie van fenil op 11 mei 2024
Thank you for staying with us.

10/10 – Uitstekend

tersydes

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent price and clean rooms!
1 nacht verbleven in mei 2024
Reactie van fenil op 5 mei 2024
Thank you for staying with us.

8/10 – Goed

Jerri

Positief: Netheid, staat van de accommodatie en faciliteiten
Carpet needed deep cleaning.
1 nacht verbleven in mei 2024
Reactie van fenil op 3 mei 2024
Thank you for staying with us. Sorry for inconveniences.

10/10 – Uitstekend

Yohjander

Está muy cómoda, limpia y una tranquilidad espectacular
3 nachten verbleven in april 2024
Reactie van fenil op 2 mei 2024
Thank you for staying with us.

2/10 – Ontzettend slecht

Kaitlyn, Bladenboro

Reisde met familie en kleine kinderen
Negatief: Personeel en service
Unhelpful and compassionless
1 nacht verbleven in april 2024

8/10 – Goed

Dulcy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The bed was so comfortable.
1 nacht verbleven in april 2024
Reactie van fenil op 22 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Reggie

5 nachten verbleven in maart 2024
Reactie van fenil op 24 apr 2024
Thank you for staying with us.

2/10 – Ontzettend slecht

Gene-Autry Singleton

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I travel a lot and this hotel was the worst place I’ve ever stayed at. The front desk lady was extremely rude. One day I get back to the hotel ready to relax and all the linens had been stripped from the bed and it was hours before they replaced them. The next day I told them I didn’t need service and they barged in my room after telling them I didn’t need service and asked that I leave the room. Felt very uncomfortable at this hotel.
Reactie van fenil op 20 mrt 2024
Sorry for inconvenience.

10/10 – Uitstekend

Linda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay; we would have liked the bed not to be so soft but still not bad. Nice play along with being able to go across the street to eat.
1 nacht verbleven in maart 2024
Reactie van fenil op 18 mrt 2024
Thank you for staying with us.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property and staff excellent. It can be loud because of the cars and trucks near.
3 nachten verbleven in maart 2024
Reactie van fenil op 18 mrt 2024
Thank you for staying with us.

2/10 – Ontzettend slecht

Skaia

Thumbs down
2 nachten verbleven in maart 2024
Reactie van fenil op 14 mrt 2024
sorry for inconvenience.

8/10 – Goed

Brett

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For the price the room was fine. We only stayed 2 night and arrived fairly late. Check in was easy and staff were friendly and quick. The room was clean and nice with solid floors, nice large bathroom etc. The bed mattress was a little lumpy and you sink in the middle. Bathroom Door was difficult to close. Otherwise fine. Breakfast looked great but we didn’t have time.
1 nacht verbleven in maart 2024
Reactie van fenil op 14 mrt 2024
Thank yo for staying with us.

10/10 – Uitstekend

Jose

Positief: Netheid, voorzieningen
Nice and clean, good costumer service
1 nacht verbleven in maart 2024
Reactie van fenil op 14 mrt 2024
Thank yo for staying with us.

10/10 – Uitstekend

Cynthia

1 nacht verbleven in februari 2024
Reactie van fenil op 21 mrt 2024
Thank you for staying with us.

8/10 – Goed

Kelly

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nicely decorated refurbished older motel, strategically located near downtown. Priced right and staff was friendly. Definitely would stay again
1 nacht verbleven in februari 2024
Reactie van fenil op 26 feb 2024
Thank you for staying with us.

8/10 – Goed

Glenn

Positief: Netheid, staat van de accommodatie en faciliteiten
Clean!
1 nacht verbleven in februari 2024
Reactie van fenil op 25 feb 2024
Thank you for staying with us.

10/10 – Uitstekend

Hosea

2 nachten verbleven in februari 2024
Reactie van fenil op 21 mrt 2024
Thank you for staying with us.

10/10 – Uitstekend

Savannah

1 nacht verbleven in februari 2024
Reactie van fenil op 21 mrt 2024
Thank you for staying with us.

10/10 – Uitstekend

Hosea

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Modern Container Construction... beautiful Greenville wooded view... very clean and modern interior... lovely hot breakfast... Boutique Style affordability... and the $100 Security Deposit was a shock, however, I can see how it will keep this unique specialty property clean and special over time. Not necessarily a Sports Bar patron however, there's one with great food an inviting staff, and lots of warm neighbors across the road. Easy walk to Main Street for excellent restaurant choices, General Store shopping, and the famous Falls.
1 nacht verbleven in februari 2024
Reactie van fenil op 19 feb 2024
Thank you for staying with us.

10/10 – Uitstekend

Jeni

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me and my husband stayed the night here for our anniversary and it was amazing! Very clean and nice! Got late checkout at 12 and they were very nice about it! Breakfast was a good selection as well! Easy check in. There is a 100$ deposit that gets refunded back to you. Incase anyone isn't aware of that but it was a easy stay!
1 nacht verbleven in februari 2024
Reactie van fenil op 17 feb 2024
Thank you for staying with us.

6/10 – Redelijk

Catherine

Positief: Personeel en service, staat van de accommodatie en faciliteiten
It was ok for the money, most likely wouldn’t stay there alone. Room needs better noise insulation
1 nacht verbleven in februari 2024
Reactie van fenil op 17 feb 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 – Ontzettend slecht

Ashley

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Meh
No pleased, stopped here because I didn’t know the area but the hotel smelled awkward. I woke up throughout the night due to the thinness of the facility. Also woke up to bed bug bites and couldn’t take food back to my room which was fine the food looked not edible.
1 nacht verbleven in februari 2024
Reactie van fenil op 17 feb 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The hotel room does not have any bed bugs.

10/10 – Uitstekend

Gabrielle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice for the price
For the price it is much nicer than expected. Nice decor inside and out. Good breakfast as well. Only complaint is the water takes a while to heat up.
1 nacht verbleven in februari 2024
Reactie van fenil op 10 feb 2024
Thank you for staying with us.

4/10 – Matig

Juan, Hartland

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mattress was. Terrible.The breakfast was not available on Monday and very limited on Tuesday and Wednesday, on Thursday the scrambled eggs were sitting in water. The staff was missing and the maid service was poor. They were in the room spying every day but didn't make the bed or refresh the linens.
4 nachten verbleven in januari 2024
Reactie van fenil op 2 feb 2024
Sorry for inconvenience. we do serve breakfast every day. There is no water in eggs its steam that create water. We do have sign on door says ring the bell for service.

4/10 – Matig

Anna

Reisde met familie
Positief: Comfort kamer
Negatief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van FENIL op 29 jan 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 – Goed

Phillip

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, nice updates, great breakfast selection, and good price. It’s not a negative because some may like soft beds, I prefer firm. Would recommend and would stay again if in the area.
1 nacht verbleven in januari 2024
Reactie van fenil op 28 jan 2024
Thank you for staying with us.

2/10 – Ontzettend slecht

Franklin, Lawrenceville

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The employees are super rude. Booked 2 nights but after 24hrs . Super thin walls. Beds uncomfortable. The bathroom makes it look nice but that’s about it
Reactie van fenil op 17 jan 2024
Guest only made reservation for 1 night. And check out was at b11:00 am. Guest refuse to check out and they check out at 1:00 pm.

6/10 – Redelijk

Debbie

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
$100 deposit to stay was too much.
2 nachten verbleven in januari 2024
Reactie van Fenil op 15 jan 2024
Thank you for staying with us. When you make reservation throw Hotels.com they clearly state under Fees & policies (A damage deposit of USD 100 will be collected before check-in) on expedia website.

10/10 – Uitstekend

Karie

1 nacht verbleven in januari 2024
Reactie van fenil op 28 jan 2024
Thank you for staying with us.

2/10 – Ontzettend slecht

Cheryl

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would not recommend it to anyone.Even had roaches
2 nachten verbleven in december 2023
Reactie van fenil op 2 feb 2024
Thank you for staying

8/10 – Goed

Ana Victoria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hospedagem agradável
É um hotel limpo, com boas instalações e preço extremamente acessível. Passamos apenas uma noite e o hotel correspondeu ao propósito.
1 nacht verbleven in december 2023
Reactie van fenil op 3 jan 2024
Thank you for staying with us.

6/10 – Redelijk

john

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Owner
All Taxes should be included City tax is not , it’s a pain for my office To send in the payment At one time I had 3 rooms there All payments should be included with Hotels.coms
1 nacht verbleven in december 2023
Reactie van fenil op 31 dec 2023
Thank you for staying with us. When you make reservation throw Hotels.com they clearly state under Mandatory fees (You'll be asked to pay the following charges by the property at check-in or check-out: An effective city/local tax rate will be charged) by Hotels.com

10/10 – Uitstekend

Marcus

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van fenil op 27 dec 2023
Thank you for staying with us.

10/10 – Uitstekend

john

5 nachten verbleven in december 2023
Reactie van fenil op 31 dec 2023
Thank you for staying with us.

10/10 – Uitstekend

Gabrielle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worth the price.
Loved the aesthetic. Very comfortable and well decorated. There is some wear and tear. Nothing a coat of paint and a little tlc can't fix. Overall a nice stay with friendly staff.
1 nacht verbleven in december 2023
Reactie van fenil op 22 dec 2023
Thank you for staying with us.

6/10 – Redelijk

Charlotte

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
You get what you pay for.
Overall, the accommodations were clean. The bed sank down in the center making for a very uncomfortable sleep.
1 nacht verbleven in december 2023
Reactie van fenil op 17 dec 2023
Thank you for staying with us.

10/10 – Uitstekend

Marni

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van fenil op 14 dec 2023
Thank you for staying with us.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Furnishings
1 nacht verbleven in december 2023
Reactie van fenil op 10 dec 2023
Thank you for staying with us.

8/10 – Goed

Andrea

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place was clean. The owners extremely kind and helpful. Beds were ok if you had one person I them. With two you rolled to middle.
8 nachten verbleven in november 2023
Reactie van Fenil op 30 nov 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 – Ontzettend slecht

Howard

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn’t like finding needles on the ground by my car. I didn’t like the clientele. The staff were rude. The breakfast was horrible. I did not feel safe there. The carpet was so stained. I left and still waiting for a refund. Multiple homeless people living there. Do NOT stay here
6 nachten verbleven in november 2023
Reactie van fenil op 25 nov 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do not have any homeless people on property. You reservation make and pay to expedia. Expedia is responsible for your refund.

10/10 – Uitstekend

Carol

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
super friendly staff, check in and out was a breeze , room was clean, good tv and net , and price was great
1 nacht verbleven in november 2023
Reactie van fenil op 23 nov 2023
Thank you for staying with us.

2/10 – Ontzettend slecht

Jaehwan

Zakenreiziger
Negatief: Personeel en service, comfort kamer
very uncomfortable hotel
1 nacht verbleven in november 2023
Reactie van FENIL op 22 nov 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do require deposit at check in time.

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome getaway
Great place to stay. We did a weekend trip and they were accommodating to us. We needed parking for a truck and trailer and we had our service animal with us and they helped fulfill our needs. Thank you!
1 nacht verbleven in november 2023
Reactie van fenil op 21 nov 2023
Thank you for staying with us.

6/10 – Redelijk

Lori

Reisde met huisdieren, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
If you are traveling with a pet, I would NOT recommend staying here. I travel often with my dog, and I have never encountered a hotel with the level of restrictions that this one has. Although pets are allowed in some rooms, and the fee is relatively reasonable, they are VERY strict about not allowing you to leave your animal in the room when you aren't there, even if the animal is crated. You can't even leave your pet in the room while you walk down to breakfast in the morning. (Oh, and the free breakfast will cost you $10 if you try to take it back to your room.) They really shouldn't advertise being pet friendly when they are actually quite unfriendly to pets and their owners. If you are not traveling with any pets, then this is a clean and comfortable place for a reasonable price. The staff, however, is NOT AT ALL welcoming, and when I checked in they were far more interested in ensuring that I followed all of their rules than in making me feel at home. All in all, I won't plan on returning.
Reactie van fenil op 20 nov 2023
When you make reservation expedia did send you hotel pet policy .(Please be advised that if you are bringing your dog on your travels, you book must a pet-friendly room, and dogs must not be left unattended. Please do not hesitate to reach out if you have further questions regarding our pet policy, we're happy to help.)

10/10 – Uitstekend

Willim M

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2023
Reactie van fenil op 19 nov 2023
Thank you for staying with us.

8/10 – Goed

George

1 nacht verbleven in november 2023
Reactie van fenil op 10 dec 2023
Thank you for staying with us.

8/10 – Goed

Clinton

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in november 2023
Reactie van fenil op 17 nov 2023
Thank you for staying with us.

8/10 – Goed

Savannah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van fenil op 16 nov 2023
Thank you for staying with us.

8/10 – Goed

Evan

1 nacht verbleven in november 2023
Reactie van fenil op 10 dec 2023
Thank you for staying with us.

10/10 – Uitstekend

Christopher

1 nacht verbleven in november 2023
Reactie van fenil op 10 dec 2023
Thank you for staying with us.