Voorkant van accommodatie

Beoordelingen van Hotel Caprice

3 out of 5
Hotel Caprice
Kreuzweg 11, Grindelwald, BE

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 78 van 138 beoordelingen" "
Gastenscore: 8 - Goed. 40 van 138 beoordelingen" "
Gastenscore: 6 - Redelijk. 14 van 138 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 138 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 138 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Tayden

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property has a beautiful view. Conveniently located near the train station and other shops in the vicinity. The staff was friendly and helpful.
3 nachten verbleven in maart 2024
Reactie van Alexander Glarner op 14 mrt 2024
Dear TaydenThank you so much for staying with us and for your positive review, which is mostly appreciated.We are already looking forward to welcome you back here in Grindelwald.Best wishes#hotel_caprice_grindelwaldAlexander GlarnerHost & owner in 3rd generation

6/10 – Redelijk

Eric

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Average hotel. Nothing good nor bad stood out to me, but the exceptionally friendly attendant at the front desk. Not really worth the price we paid, but nothing is in Switzerland.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Dennis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
- Super nettes Familien-geführtes Hotel - Tolles Frühstück - Super Parkmöglichkeiten - Nah am Bahnhof, Zentrum etc
6 nachten verbleven in januari 2024

10/10 – Uitstekend

Steven

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Christmas in Grindelwald
We stayed for 6 nights over Christmas 2023, we were looking for hotel located close to the center and this was perfect, a few minutes walk to center and convenient for restaurants the train and bus station. Super clean, friendly and great value. Great views and a great buffet breakfast.
room view
Mannlichen
6 nachten verbleven in december 2023

8/10 – Goed

Nicolas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good experience, but some details to be improved
We spent a great stay at Caprice hotel. The hotel location is fantastic, à three minute walk to the train station and yet in a very quiet spot. We stayed in an “Eiger View” room and the view is quite simply breathtaking. The beds were however quite hard for our taste. The hotel offers a very nice breakfast in a breakfast room with a direct view on the Eiger and other mountains. Finally, the hotel also has a great, very modern spa with two saunas, steam bath etc. With all those positive things, and while the owners are very friendly, we were disappointed with the attitude of one of the owners, who at several occasions questioned us very bluntly as to “why we didn’t book directly” (that is, not with a platform). As if that was not unpleasant enough, the host at check out complained quite bluntly that we used a credit card instead of a debit card to pay the open amount (CHF 33), since “they already lost 12% with booking on a platform, and now we lost an additional 4%”. This we found quite ridiculous as 4% of CHF 33 equals CHF1.32. You would think that a hotelier would not blame their hosts and tell them they make him “lose money”… So all in all, a good experience but the owner’s attitude and confronting guests with nitty-picky financial details left us a bit of a bitter taste.
2 nachten verbleven in december 2023
Reactie van Alexander Glarner op 19 dec 2023
Dear NicolasThank you very much for your stay and of course for your email, which I greatly appreciate.I apologise that my comment left a bitter aftertaste.I really only meant well and wanted to give you a tip on how you can save a few francs on a possible future stay.can save a few francs. Of course, I did not mean to criticise you in any way, nor did I mean to offend you with my comment.Once again, a big THANK YOU for spending your weekend with us and we would be very pleased if we could perhaps welcome you back again.welcome you here again.Best wishes#hotel_caprice_grindelwaldAlexander GlarnerHost & owner in 3rd generation

8/10 – Goed

Jeff

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2023

8/10 – Goed

Emil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2023
Reactie van Alexander Glarner op 15 okt 2023
Lieber EmilHerzlichen Dank für Ihren Aufenthalt bei uns in Grindelwald und Ihr positives Feedback.Es freut uns sehr, dass es Ihnen bei uns gefallen hat und wir Sie vielleicht wieder einmal bei uns begrüssen dürfen.Auf bald... in Grindelwald!#hotel_caprice_grindelwaldAlexander GlarnerGastgeber in 3. Generation

10/10 – Uitstekend

KYUNGTAK

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Alexander Glarner op 1 okt 2023
Dear KyungtakThank you very much for your positive review and for staying with us.It was a geat pleasure for us to host you here in Grindelwald and we are already looking foward to welcome you again in the future...!Best wishes#hotel_caprice_grindelwaldRegula & Alexander GlarnerHosts & owners in 3rd generation

10/10 – Uitstekend

hsuehtsu, Edgewater

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was perfect; 3 minutes by foot to Grindelwald train station and after running around all day it’s nice to have a decent rest at this tranquil inn. This family run establishment is truly a gem in this wonderful town
3 nachten verbleven in september 2023
Reactie van Alexander Glarner op 22 sep 2023
Dear hsuehtsuThank you very much for staying with us in Grindelwald. It is a great pleasure for us to hear that you liked your stay.Best wishes#hotel_caprice_grindelwaldRegula & Alexander GlarnerHosts & owners in 3rd generation

10/10 – Uitstekend

Lindsey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing!
I absolutely loved my stay! There is so much attention to detail and it was just perfect!
2 nachten verbleven in september 2023
Reactie van Alexander Glarner op 21 sep 2023
Dear LindseyThank you so much for staying with us and for your kind and positive review.It was a great pleasure for us to host you here in Grindelwald and we are already looking forward to welcome you again...;-)Best wishes#hotel_caprice_grindelwaldRegula & Alexander GlarnerHosts & owners in 3rd generation & the Caprice-Team

10/10 – Uitstekend

KUNIE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
駅から近くて、便利でした。それでいて静かでした。 マウンテンビューの部屋にしましたが、駅とは反対側の裏側でしたが、一応山は見えました。 部屋の広さも十分だと思います。 朝のビュッフェを食べるところのベランダから見える、街の景色は可愛いらしく、素敵でした。 バスタブはない部屋でしたが、シャワールーム付きではありませんでしたが、ジャグジーのあるスパがあったので、毎日ジャグジーで体の疲れを取ることができました。ジャグジー用に水着は持っていくといいでしょう。 次回は、南側の部屋に泊まりたいと思いました。
3 nachten verbleven in augustus 2023
Reactie van Alexander Glarner op 5 sep 2023
Dear KunieThank you for staying with us and for your positive review.It was a great pleasure for us to host you here in Grindelwald. If you like to book a south facing room you have to book a Double room SUPERIOR EIGERVIEW. With this room category you will have the best view on Eiger Mountain and the valley of Grindelwald.We are very much looking forward to welcome you again in the future.Best wishes#hotel_caprice_grindelwaldRegula & Alexander GlarnerHosts & owners in 3rd generationand the Caprice-Team

8/10 – Goed

Philip Baltunis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is near the train station which was convenient for getting around to other areas. There was a little bit of a steep hill to get up to the hotel but it was only about 100 yards. I chose a single room; it was small but worth the price I paid. The continental breakfast had enough variety for me and all was very fresh. The hosts were very pleasant and accommodating. I would recommend the hotel.
4 nachten verbleven in augustus 2023
Reactie van Alexander Glarner op 5 sep 2023
Dear Philip BaltunisThank you for staying with us in Grindelwald. It was a great pleasure for us to host you during your stay.We are already looking forward to welcome you soon again.Best wishes#hotel_caprice_grindelwaldRegula & Alexander GlarnerHosts & owners in 3rd generationand the Caprice-Team

10/10 – Uitstekend

jonghoon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
최고
그린델발트역에서 가깝고 깨끗하고 뷰좋은 숙소예요. 깔끔한 조식도 맛있었어요. 뷰가 너무 좋아서 3박하는 동안 저녁은 늘 테라스에서 뷰를 감상하면서 먹었어요. 다시 꼭 가고싶은 곳이에요
3 nachten verbleven in augustus 2023
Reactie van Alexander Glarner op 28 aug 2023
Dear 최고Thank you very much for staying with us and for your very positive review. With pleasure we would welcome you again here in Grindelwald, where you can enjoy the breathtaking view to our beautiful mountains.Best wishes#hotel_caprice_grindelwaldRegula & Alexander GlarnerHosts & owners in 3rd generation

10/10 – Uitstekend

Erik

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good breakfast and very helpful owner. BTW, very close to train station. The building has superior construction and is attractive.
3 nachten verbleven in augustus 2023
Reactie van Alexander Glarner op 18 aug 2023
Dear ErikThank you so much for staying with us and for your very positive review. It was a great pleasure for us to host you here in Grindelwald.We wish you all the best and a lot of good memories and we are looking forward to welcome you again in the future...;-)Best wishes#hotel_caprice_grindelwaldRegula & Alexander GlarnerHosts & owners in 3rd generation

10/10 – Uitstekend

Hijaz

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed as family in Hotel Caprice, it was fantastic. The views from this place was just stunning, almost unreal. Close to the station, dining and so many Grindelwald attractions and cable car stations, just perfect location. Rooms were clean and convenient. Dining staff was very friendly and caring, gave a family vibe. Reception staff and service can be more friendly and helpful ( especially to tourists who have come from 1000s of miles away to visit their little town). Overall I would do it again in a second! Grindelwald is just a dream town.
2 nachten verbleven in augustus 2023
Reactie van Alexander Glarner op 12 aug 2023
Dear HijazThank you very much for your 5* rating and for staying with us in Grindelwald.It was a great pleasure for us to host you here at our cozy Hotel Caprice and we are already looking forward to your next stay...;-)Best wishes#hotel_caprice_grindelwaldAlexander GlarnerHost & owner in 3rd generation

8/10 – Goed

darwoei

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Alexander Glarner op 12 aug 2023
Dear DarwoeiThank you for staying with us and for your 8* rating.It was a great pleasure for us to host you here in Grindelwald.Best wishes#hotel_caprice_grindelwaldAlexander GlarnerHost & owner in 3rd generation

10/10 – Uitstekend

Dong-eun, Eastern district

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel Caprice is located near train station, so very convenient to travelers using train. Room conditions were also very clean, and all the staffs i met were very friendly. View from the restaurant where we could get breakfast was fantastic. There is no elevator like many other hotels in this area, but staff helped to bring up the luggage. In short, everything was goo except for price. You should not compare with hotels in Asia
3 nachten verbleven in juli 2023
Reactie van Alexander Glarner op 12 aug 2023
Dear Dong-eunThank you for staying with us and for your positive review.It was a great pleasure for s to host you here in Grindelwald.We are looking forward to welcome you again in the future.Best wishes#hotel_caprice_grindelwaldAlexander GlarnerHost & owner in 3rd generation

8/10 – Goed

Assem

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our check-in/out experience was bad in this hotel. Our train from Milan to Spiez was late so we missed the last train connecting Spiez with Grindelwald. We had to find a taxi to take us from Spiez to Grindelwald which took us a while. On the way I found an email from the hotel asking if we’re checking in tonight and stating that they will charge an extra 25CHF for each hour we arrive late after 9:00pm for check in. This wasn’t announced anywhere in the rules of the hotel or check-in agreement. While checking out the owner wanted us to pay that amount of money and he didn’t like that I argued about it. At the end when I told him that this rule is not mentioned anywhere, he let it go. Otherwise the hotel was nice. Within Walking distance of the train station and about 3 minutes walk from the city center. You’ll enjoy a very nice view from the breakfast terrace. It’s a family business and the owner was informative and helpful (one night my brother was locked out of his hotel after midnight so he called the property and asked them to open the door for him) The only thing that wasn’t comfortable in our room was one of the mattresses. It was too soft but the one on the other bed was ok.
Reactie van Alexander Glarner op 12 aug 2023
Dear AssemThank you for your review...;-)Best wishes#hotel_caprice_grindelwaldAlexander GlarnerHost & owner in 3rd generation

10/10 – Uitstekend

katy

3 nachten verbleven in juli 2023
Reactie van Alexander Glarner op 12 jul 2023
Dear KathyThank you so much for staying with us. It was a great pleasure for us to be your hosts here in Grindelwald. Thank you also for your positive review, which gives us a lot of energy...;-)Best wishes#hotel_caprice_grindelwaldRegula & Alexander GlarnerHost & owner in 3rd generation & the Caprice-Team

10/10 – Uitstekend

James, madison

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2023
Reactie van Alexander Glarner op 12 jul 2023
Dear JamesThank you so much for staying with us. It was a great pleasure for us to be your hosts here in Grindelwald. Thank you also for your positive review, which gives us a lot of energy...;-)Best wishes#hotel_caprice_grindelwaldRegula & Alexander GlarnerHost & owner in 3rd generation & the Caprice-Team

10/10 – Uitstekend

Lawrence

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
summer trip
Fantastic location, very comfortable rooms, great breakfast, and very friendly staff
2 nachten verbleven in juni 2023
Reactie van Alexander Glarner op 6 jul 2023
Dear LawrenceThank you very much for staying at our cosy Hotel Caprice. It was a great pleasure for us to host you here in Grindelwald. We are already looking forward to welcome you soon back...;-)Best wishes#hotel_caprice_grindelwaldRegula & Alexander GlarnerYour hosts in 3rd generation & the Caprice-Team

10/10 – Uitstekend

Tim

5 nachten verbleven in juni 2023
Reactie van Alexander Glarner op 12 jul 2023
Dear TimThank you so much for staying with us. It was a great pleasure for us to be your hosts here in Grindelwald. Thank you also for your positive review, which gives us a lot of energy...;-)Best wishes#hotel_caprice_grindelwaldRegula & Alexander GlarnerHost & owner in 3rd generation & the Caprice-Team

10/10 – Uitstekend

diana

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel is a MUST visit. It is the perfect chalet with beautiful mountain views. The staff is also amazing. During my stay I was unfortunately a bit sick, the staff was so helpful in driving me to and from the doctor. They really made me feel like family and I really appreciated it. Thank you hotel caprice! Can’t wait to come back. Incredible hotel!
3 nachten verbleven in juni 2023
Reactie van Alexander Glarner op 17 jun 2023
Dear DianaWow, what a review. We are so happy that you feel better and that you were able to continue with your journey.Thank you so much for staying with us at the Hotel Caprice. It was a great pleasure for us to host you here in Grindelwald.We are looking forward to welcome you again in the future...;-)Best wishes#hotel_caprice_grindelwaldRegula & Alexander GlarnerYour hosts in 3rd generation & the Caprice-Team

10/10 – Uitstekend

Gerardo

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property was beautiful and the views were amazing. The hosts were amazing people and very helpful. The room was very clean and spacious I would recommend anyone to not think twice about staying here I will definitely be back in the future
3 nachten verbleven in juni 2023
Reactie van Alexander Glarner op 8 jun 2023
Dear GerardoThank you so much for staying with us, it was a great pleasure to be your hosts here in Grindelwald.Thank you also for your very positive and kind review. We are very happy that you liked your stay at the #hotel_caprice_grindelwald.Best wishes & we are looking forward to your next stay.Regula & Alexander GlarnerYour hosts in 3rd generation & the Caprice-Team

10/10 – Uitstekend

Glenn

Reisde met familie
Positief: Netheid, personeel en service
Great location and we enjoyed the staff, and breakfast.
2 nachten verbleven in mei 2023
Reactie van Alexander Glarner op 29 mei 2023
Dear GlennThank you very much for staying with us in Grindelwald. It was a great pleasure for us to be your host.If you ever plan to come back, it will be a great honor for us to welcome you again at our cosy #hotel_caprice_grindelwald.

10/10 – Uitstekend

Juyoung

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
very nice
very nice
3 nachten verbleven in maart 2023
Reactie van Hotel Caprice op 10 mrt 2023
Dear JuyoungThank you very much for staying with us and for your kind and positive review.We are very much looking forward to welcome you soon back here in Grindelwald.Best wishes#hotel_caprice_grindelwaldAlexander GlarnerYour host in 3rd generation

10/10 – Uitstekend

melissa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location! Comfy beds! Good breakfast! The views are amazing! Highly recommend
1 nacht verbleven in januari 2023
Reactie van Alexander Glarner op 1 feb 2023
Dear MelissaThank you so much for staying with us and also for your prompt and very positive review. It was a great pleasure for us to host you here in Grindelwald.We are looking forward to welcome you again in the future.Best wishes#hotel_caprice_grindelwaldRegula & Alexander GlarnerYour hosts in 3rd generation & the Caprice-Team

10/10 – Uitstekend

Tobias

2 nachten verbleven in januari 2023
Reactie van A. Glarner op 27 jan 2023
Lieber TobiasHerzlichen Dank für Ihren sehr positive Bewertung, über die wir uns sehr freuen.Liebe Grüsse#hotel_caprice_grindelwaldRegula & Alexander GlarnerIhre Gastgeber

8/10 – Goed

Cindy, Thomastown

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location, room is very clean and breakfast is good too. The only down sides are - to get to the hotel there is a narrow ramp you have to get up and no lift in the hotel so if you have heavy luggages it will be an issue to carry up the staircase.
Reactie van A. Glarner op 12 jan 2023
Dear CindyThank you very much for staying with us and for your detailed review. If you decide to stay with us again, please contact us at least one day before your arrival. If we know your exact arrival time by train, we will be happy to pick you up at the station free of charge. Of course, we also help our guests with their luggage to their room.Best regards & see you soon... in Grindelwald!#hotel_caprice_grindelwaldAlexander GlarnerYour host in 3rd generation

10/10 – Uitstekend

Dennis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nette Familie, schönes Hotel, guter Service, tolle Lge
Reactie van Alexander Glarner op 8 jan 2023
Lieber DennisHerzlichen Dank dass Sie unser Gast waren. Es freut uns sehr, dass es Ihnen bei uns gefallen hat und Sie uns eine so positive Bewertung schenken. Vielen Dank auch dafür.Wir würden uns sehr freuen, wenn wir Sie vielleicht wieder einmal bei uns begrüssen dürften.Bis es soweit ist, wünschen wir Ihnen alles Gute und gute Gesundheit.Auf bald... in Grindelwald...!#hotel_caprice_grindelwaldAlexander GlarnerIhr Gastgeber in 3. Generation

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were friendly and helpful.Facilities were excellent.Close to shops and railway.Hotel had a spa and sauna for a bonus.
2 nachten verbleven in oktober 2022
Reactie van Alexander Glarner op 28 okt 2022
Dear StevenThank you very much for staying with us and for your positive review. It was a great pleasure for us to host you here in Grindelwald.You are absolutely right, the location of the hotel is certainly one of our plus points. Although we are very centrally located, it is very quiet here.We would be very happy if we could welcome you again soon.Best wishes#hotel_caprice_grindelwaldRegula & Alexander GlarnerYour hosts in 3rd generation

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really excellent place to stay for walking around the Eiger. Beautifully kept, easy parking, 2 minute walk to the train, Fantastic breakfasts and the most wonderful view of the Eiger from our third floor balcony. Loved this place!!
3 nachten verbleven in oktober 2022
Reactie van Alexander Glarner op 28 okt 2022
Dear DavidThank you so much for staying with us and for your kind and positive review. It was a great pleasure for us to host you here in Grindelwald.You are absolutely right, the location of the hotel is certainly one of our plus points. Although we are very centrally located, it is very quiet here.We would be very happy if we could welcome you again soon.Best wishes#hotel_caprice_grindelwaldRegula & Alexander GlarnerYour hosts in 3rd generation

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cozy!
This is a very cozy hotel. We had a family room on the 3rd floor - it was spacious and smartly dissected with a balcony with a gorgeous view and a fantastic bathtub located in front of the bed. The hotel has a wellness center with saunas and a whirlpool. The location is fantastic. It is pricy but worth the experience!
2 nachten verbleven in augustus 2022
Reactie van Hotel Caprice op 16 sep 2022
Dear anonymous guestThank you so much for staying with us. It was a great pleasure for us to host you here in Grindelwald.We are looking forward to your next stay!Best wishes#hotel_caprice_grindelwald Alexander GlarnerYour host in 3rd generation

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel in Grindelwald - with a caveat
We booked a “room with mountain view” and were consequently slightly puzzled and disappointed to find out our room only had a very partial mountain view (one had to bend over to see a few mountains, that means no direct view from the middle of the room). We complained and the owner told us there was nothing he could do as the hotel was fully booked; he also refused any compensation and refused to acknowledge any of our complaint. We thought this was poor guest service and an attitude unworthy of a hotel manager. After we involved Expedia however, the owner got in touch with us and told us we could be changed to a room with an actual mountain view the next day - which we did. This gesture was appreciated and saved the trip. The hotel has a truly amazing spa, which is better than spas at some 5* hotels I’ve been to. All in all a nice chalet hotel in Grindelwald.
2 nachten verbleven in september 2022
Reactie van Alexander Glarner op 16 okt 2022
Dear Anonymous GuestThank you for staying with us and for your review.It was a great pleasure for us to host you and your company here in Grindelwald. The room you had for the first night was our biggest room with a huge terace facing the Wetterhorn. It is normal, that you do not see the full mountain from the middle of the room as we are so close to the mountain. The second room, we offered you to change in had the same few from the middle of the room it is facing the Eiger, which you can see only if you are standing in front of the window...;-)By the way, the fact that I offered you the room change has nothing at all to do with the fact that you contacted Expedia. I told the customer service representative exactly what I told you. "You have been given exactly the room you booked. We are fully booked and unfortunately we cannot offer you another room today."In any case, we would be very happy if we could perhaps welcome you back again. If so, please let us know when you make your reservation what room you would like and what view you would like to have.Thank you and all the best...!#hotel_caprice_grindelwaldAlexander GlarnerHost & owner in 3rd generation

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in augustus 2022
Reactie van Alexander Glarner op 8 aug 2022
Dear Anonymous guest Thank you so much for staying with us and for your positive review. It was a great pleasure for us to host you here in Grindelwald. Best wishes & maybee to a next time...;-) Best wishes #hotel_caprice_grindelwald Regula & Alexander Glarner Your host in 3rd generation & the Caprice-Team

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
너무 더운 호텔. 방충망도 없어 창문도 못 열어
주변의 풍경은 최고, 그러나 호텔은 가격대비 방은 너무 좁고, 더운 여름에 에어콘이 없으면 창문이라고 열 수 있어야 하는데 방충망도 없음. 선풍기도 없고, 냉장고는 물론 없고. 아침 식사도 별로,,, 최악의 호텔. 우리나라 사람들에게 추천하고 싶지 않음.
4 nachten verbleven in juli 2022
Reactie van Alexander Glarner op 31 jul 2022
Dear anonymous guest from Korea Thank you for your review and of course for staying with us at #hotel_caprice_grindelwald. Constructive criticism lets us get better and we have written down your criticised points. Some we will not implement for sustainability reasons, such as air conditioning, a refrigerator in the rooms. Here, if you need to keep something cool, you can leave your food with us at reception free of charge. Or you can ask for a minibar, which we rent out for CHF 25.00 per stay. You also write that the breakfast is not good. We would be very grateful if you could let us know what you found lacking so that we can improve for our Korean guests as well. Thank you for your reply #hotel_caprice_grindelwald Regula & Alexander Glarner Your hosts in 3rd generation & the Caprice-Team

6/10 – Redelijk

Kishan

Reisde met familie
Positief: Netheid
Average hotel with very average breakfast, I have never had such bad fruits. Person can totally under that they dont want you to eat.
4 nachten verbleven in juli 2022
Reactie van Hotel Caprice op 15 jul 2022
Dear Kishan Thank you for your review. Which we are a bit surprised about, as you told us that everything was fine. Nevertheless, we are very grateful to you, because with such information we can improve our services. Since we pay a lot of attention to sustainability, we don't make big fruit platters where we end up throwing half away. Instead, we have apples, oranges, bananas and a fresh fruit salad (not canned). Many thanks & kind regards #hotel_caprice_grindelwald Alexander Glarner Your host in 3rd generation

10/10 – Uitstekend

Shek Hin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location, staffs are very helpful and nice, the room is comfortable, everything is good.
1 nacht verbleven in juni 2022
Reactie van Alexander Glarner op 6 jul 2022
Dear Shek Hin Thank you so much for your kind and positive review. It was a great pleasure for us to host you here in Grindelwald. We are very much looking forward to welcome you again at the #hotel_caprice_grindelwald. Best wishes #hotel_caprice_grindelwald Regula & Alexander Glarner Your hosts in 3rd generation & the Caprice-Team

10/10 – Uitstekend

Bruno

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sehr familiär, äusserst freundlich und hilfsbereites Personal
2 nachten verbleven in juni 2022
Reactie van Alexander Glarner op 18 jun 2022
Lieber Bruno Herzlichen Dank für Ihre sehr positive Bewertung, über die wir uns sehr freuen. Schön hat es Ihnen bei uns gefallen und wir konnten Sie mit unserer Leistung überzeugen. Wir werden alles daran setzten, dass dies auch weiterhin so bleibt...;-) In diesem Sinne... auf bald... im #hotel_caprice_grindelwald Regula & Alexander Glarner Ihr Gastgeber und das Caprice-Team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2022
Reactie van Hotel Caprice, Alexander Glarner op 30 mei 2022
Lieber unbekannter Caprice-Gast Herzlichen Dank für Ihre positive Bewertung, über die wir uns sehr freuen...;-) Auf bald... in Grindelwald...! #hotel_caprice_grindelwald Alexander Glarner Ihr Gastgeber in 3. Generation

10/10 – Uitstekend

Jacquelyn

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Take me back to Switzerland
Downfilled duvets and pillows were a bedtime delight. Hospitable husband and wife and wonderful breakfasts, as well as fabulous weather made for a memorable stay
View from the room
4 nachten verbleven in september 2021
Reactie van alexander op 28 sep 2021
Dear Jacquelyn Thank you so much for your very kind review. It was a great pleasure for us to host you here in Grindelwald. We are already looking forward to your next stay...! Best wishes #hotel_caprice_grindelwald Alexander Glarner Your host

10/10 – Uitstekend

CRAIG

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super friendly staff. I appreciated that they accommodated my shaky German. I was very pleased.
1 nacht verbleven in september 2021
Reactie van alexander op 28 sep 2021
Dear CRAIG Thank you so much for your very kind and positive review. It was a great pleasure for us to welcome you at our cosy Hotel Caprice. Looking forward to see you soon. Best wishes #hotel_caprice_grindelwald Alexander Glarner Your host

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Die Unterkunft ist von Bahnhof gut und schnell zu erreichen. Das Personal war freundlich und hilfsbereit, das Zimmer geräumig und sauber. Der scgöne Garten kann mit genutzt werden und hat eine herrliche Aussicht.
2 nachten verbleven in juni 2021
Reactie van Alexander Glarner op 30 jun 2021
Herzlichen Dank, dass Sie uns ausgewählt haben und vielen Dank für Ihre sehr positive Bewertung, über die wir uns sehr freuen. Falls wir Sie wieder einmal bei uns begrüssen dürfen, wäre das das schönste Kompliment, dass Sie uns machen können. Wir freuen uns drau...! #hotel_caprice_grindelwald Regula & Alexander Glarner Ihre Gastgeber

10/10 – Uitstekend

Fabrice

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sympathique hôtel
Joli hôtel, calme et confortable à la vue imprenable! Les chambres sont refaites avec goût. Accueil très sympathique
1 nacht verbleven in mei 2021
Reactie van Hotel Caprice Grindelwald op 27 jun 2021
Cher Fabrice Merci beaucoup pour votre avis positif, que nous sommes ravis de recevoir. Nous vous souhaitons une bonne santé et nous nous réjouissons de vous accueillir à nouveau à Grindelwald. Bien à vous #hotel_caprice_grindelwald Alexander Glarner Votre hôte

10/10 – Uitstekend

Inkyung

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Good place
Good place with great service, location, clean room and magnificent view. I wish SPA would be hotter. Room is a bit small but manageable.
2 nachten verbleven in augustus 2020
Reactie van AG op 10 aug 2020
Dear Inkyung, thank you so much for staying with us at the #hotel_caprice_grindelwald. And an even bigger THANK YOU for your positive review. It was a great pleasure for us to host you here in Grindelwald. Best wishes #hotel_caprice_grindelwald Regula & Alexander Glarner Your hosts

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in juli 2020
Reactie van A. Glarner op 5 aug 2020
Lieber Anonymer Caprice-Gast Herzlichen Dank für Ihre sehr positive Bewertung, über die wir uns sehr freuen. Bis wir Sie wieder einmal hier in Grindelwald begrüssen dürfen, wünschen wir Ihnen alles Gute und stehen bei einer allfälligen Zimmeranfrage jederzeit gerne zur Verfügung. Freundliche Grüsse #hotel_caprice_grindelwald Regula & Alexander Glarner Ihre Gastgeber

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in augustus 2019
Reactie van ag op 4 mrt 2020
Vielen Dank für Ihr Bewertung. Wenn Sie uns wenigsten mitteilen würden, was Ihnen nicht gefallen hat, oder wo wir uns verbessern können, könnten wir uns auch verbessern. Freundliche Grüsse #hotel_caprice_grindelwald Alexander Glarner Ihr Gastgeber

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Herzlichkeit im Berner Oberland
Ein mit viel Liebe und Freundlichkeit geführtes, heimeliges Hotel an bester Lage in Grindelwald. Familie Glarner versteht es ausgezeichnet, die Rolle als Gastgeberin wahrzunehmen.
3 nachten verbleven in februari 2020
Reactie van AG op 4 mrt 2020
Lieber Michael Vielen Dank dass Sie Ihren wohlverdienten Urlaub bei uns im heimeligen #hotel_caprice_grindelwald verbracht haben. Wir danken Ihnen ebenfalls für Ihre sehr positive Bewertung, über die wir uns sehr freuen. Falls wir Sie wieder einmal bei uns begrüssen dürften, wäre das für uns die grösste Bestätigung, dass wir alles richtig machen. Liebe Grüsse & auf bald... im #hotel_caprice_grindelwald Regula & Alexander Glarner Ihre Gastgeber

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service
Just Ok
Our shower was faulty, couldn’t shower in the room and we only realized it at night. Owner could not fix it and did not offer to compensate us in any way. This hotel has no elevator so if you are not travelling light, it’s not a good option. However owner was helpful with carrying our luggages up the stairs. Wellness area has a small jacuzzi and that’s the only pool in the hotel. It’s cosy. Breakfast was great and they offer a good selection. We had a satisfactory stay but could be better if owner would have compensated us for the night without the shower which I think it’s rather unacceptable especially for the price we paid. A little gesture goes a long way.
2 nachten verbleven in januari 2020
Reactie van AG op 4 mrt 2020
Dear anonymous guest Thank you very much for your review and for staying with us at the Hotel Caprice. If I remember right, I offered you to take your shower in an other room just next door. But you declined with thanks. Thank you again and maybee to a next time here in Grindelwald. Best wishes #hotel_caprice_grindelwald Alexander Glarner Your host

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2019